Took a cracked iPhone SE and 13 for repair. Quick and cost efficient! Would highly recommend.read more

Gave me a "new battery" for my iPhone which apparently isn't even compatible with iPhone's and dies…read moreeven quicker than my old battery...

Just a heads up to everyone with the Verizon app. When you pull in the parking lot you will receive…read morea push notification to check in online before walking into the store. DO NOT do that. I checked in on the app, saw I was the next person in the queue, and waited for a text before walking in. When I was greeted I was told I was unable to be moved to the "front of the line" because people walked in before I walked in. I pointed to my phone and said I had been waiting in line already, and that I checked in before they walked in. She saw on her iPad and my phone that I was next in line but said I would be placed at the bottom of the queue. I watched at least 3 groups of individuals walk in after I checked in and I was not willing to wait for them to be helped considering I already waited in my car for 10 minutes so I left. It was very frustrating considering every other business where you check in online, you get placed in line based on the time you check in. The walk-ins after you are placed behind you in the queue. Don't send notifications to follow the app check in process if it's not honored in the store.

Absolutely awful. The guy who helped me(last name rivers) was on TikTok the WHOLE time he was…read more"helping" me. Then he told me he had to leave for lunch break and he wasn't even finished transferring me old phone to new phone. Not sure why he's even working there. not to mention my new phone didn't even activate until the next day and still hasn't been working right. Safe yourself some time money and sanity by just doing it all online, they are all useless and just trying to get commission

Best prices and service in Lynchburg for cell phones. The employees are all enthusiastic and ready…read moreto help. If you don't have Sprint, that's not a problem--they will help you with that. There is always a sale or special of some kind going on. If you have a phone that you're not happy with they can trade it in and probably get you out the door with no money down. While you're there say hi to Chris for me.

I was sold a damaged desktop computer and was essentially called a liar when explaining the damage…read morewas not caused by me including a condescending "now be honest with me" line. I was a loyal Best Buy customer but now I hope to see them go the way of Circuit City. Amazon.com wins again.

It's sad when you are a loyal customer for probably 30 years and you take a product back for the…read morefirst time every and they will not honor a return or refund because I bought the product 4 months ago when on sale for wife's birthday in February and I have had it to long. She only used the product for 21 days. No more Best Buy for me

My experience was excellent! My phone was locked up. The sales associate looked at it. Resolved the…read moreissue! In and out in 10 minutes!

The location has a large inventory. I purchased two batteries for a cordless phone. The employee…read morehelped put the batteries inside the phones. The batteries would have been much cheaper on Amazon. $20.00 vs $6.99. But I wanted a battery that I could purchase that day. The employees were nice.

I am only reviewing the two employees who went out of their way to help a family member upgrade…read morefrom a really old flip phone. Destiny, the manager was kind and thought "outside the box." Trish (an overworked employee with great people skills) made us feel valued, even when Verizon didn't. Victra is an authorized retail dealer for Verizon. Verizon is a giant company with a focus on profit. The call centers are outsourced to save money. The manager held for two and a half hours to get an answer for us. The employees don't have a secret number to get assistance quicker. When I was helping my family member, a Verizon employee (that I held on the phone 45 min to reach) lied about resolution to our pesty problem. Destiny and Trish focused on making things right. If you need help selecting a phone, have a question about accessories or need to make a payment, these two women provide excellent service. If you have a billing question or need to upgrade your phone, you will have to deal with Verizon, who does not have the same attention to detail that this location has. Not all franchises are corporate stores. If you have a complicated issue, ask if you are at a corporate store. Be prepared to wait on hold 30 minutes to 2 hours or more, if you need to talk to wireless customer service. Once you say goodbye to Trish and Destiny, you are calling Verizon call centers that won't identify where you are calling or care the same. "Customer care" is an interesting department. Not everyone provides the same quality of care. Thank you Trish and Destiny.

Trish and Destany made what could have been a frustrating process so easy and enjoyful that I would…read morerecommend them whole heartely , if you need a new phone or are transferring your service they will make it an easy process. They are a 10 in my book. Ray

This is the laziest most unknowledgeable store I have ever been to. This store does not care about…read morehelping you, just about selling products. I wish I had read reviews about them before going in, but I will NEVER use this store again. I wanted to trade in my S8 for a S24. I paid them to transfer the data from my old phone to my new phone. As they were doing the transfer they told me I had too many photos and it would take a long time to do the transfer. They asked me if I wanted to finish the transfer at home. I said sure because I'd already waited an hour for them to do the transfer and it wasn't even halfway done. They showed me how to do the transfer at home, but did not tell me I would need to bring the phone back to get the trade in deal, and I left. This mess up was on me, because I should not have left when I paid for them to finish the transfer. When I went back within the hour because I could not figure out how to get the phones to transfer they told me the transfer had been completed. But when I left they told me it was not done... Do they not know when the transfers are done? Not sure where the miscommunication happened on that one. When I got home my Verizon account said I owed $800. I specifically told the sales associate multiple times that I wanted a phone that would be free with my trade in. After driving back to the store and asking why my account said I owed $800 when I told them I wanted a phone that would be free to me, they then explained that it would remain on my account until I traded in my old phone. Why did no one tell me this when I left with my two phones?? Then, after getting the phone my google started saying I had no available storage. My email is saying I will stop receiving emails in a week. The problem is I have deleted stuff in my Google drive 3 times and it still keeps coming back. I was hoping they could help me with that, but I should have known better than to expect an ounce of care from this store. I learned through the Verizon in Waynesboro that when the Staunton Verizon turned on my phone's backup to transfer things from my old phone to my new phone they transferred EVERYTHING, not just the photos. I then went back to the Staunton store, explained the problems I was having with storage, and all the sales associate I spoke with told me was "that's run through google, we don't know how to do that." I responded with "A Verizon sales associate doesn't know how to turn off backup on a phone?" He responded with "That is run through Google." When I tell you these people are doing the bare minimum I'm not kidding. They also signed me up for Disney Plus and other services without telling me I would have to pay after the first month. If you want people who actually know what they're doing, because clearly the sales associates in Staunton are just there to do the BARE minimum and get as much money out of you as possible, I recommend Verizon in Waynesboro, VA. They actually took the time to try and help me. If there was an option to give 0 stars I would.

the woman who checked me in and helped me was very pleasant and helpful. my phone was not charging…read moreand she diagnosed the problem and provided a fix. I am now fixing my problem thanks to her. I find that the women who try to help are better than the men. thank you for getting me back to using my phone

I went in because my phone wasn't working and they were swift to fix the problem .The people there…read morewere amazing would come back again

Found this place by Google Map search and/or Yelp as I didn't want to take my phone to Verizon (why…read moreI'm not sure now). A couple months later, fairly sure that wasn't the better decision. To be fair, I messed up my HTC10 somehow; I think moderately wet hands cause my screen to start not registering touches in vertical bar patterns. After dealing with this for a few months and it not getting any better, I thought maybe just the screen needed to be replaced. Again, to be fair it's possible more needed to be replaced. So I went in and asked about a screen replacement and noted my general problem. I was more led down the line of how much my phone was still worth almost as if to say if I wanted to sell it, though ultimately noting that it was worth repairing. I put down the first half of the cost and came back a couple days later after the part was ordered online from a random supplier of phone parts. An hour or so later I came back with my phone all put back together, paid the rest of the cost and went on my way. Over the next day or so the "new" screen started to have some dead spots and continually got worse over the next few months until now where it's pretty much useless. Again, it's possible something else in the screen was damaged and a new screen just put a band-aid on it. However, I don't believe it was well repaired as over the last couple of months when a spot or section went bad, some good jiggling or tapping of the phone would get it working again. As well, even from the start, the "home" button in the bottom center was not well placed back in and was offset from where it should be. Also noticed I was fairly easily able to slide in a business card or thin paper between the screen and metal body to try to reseat the "home" button. So, the repair didn't come back looking like new and to me wasn't a good quality repair. It might be more of my issue, but I struggled to stop by this place with the way the hours are set and ran out of my 14 days from repair to take it back in at no cost (at least according to the receipt). I called once in there and left a message only to never have it returned, I could have been more persistent, but I don't have time for that. I only give a 2nd star here as at least the work is done in house and with decent looking equipment. Maybe it was just that I had an off phone (I think HTC10s aren't too popular) so if you've got an iPhone or an easier repair it'll work for you. But for me, it didn't work and I don't think the quality of the work was very good.