Use to have them before Starlink came along. Do yourself a favor and get STARLINK! The only time we…read moreever got speeds that were decent enough to actually use the internet were at 3am when speeds peaked at maybe 6mbps. any other time of day were looking at 1.2mbps-4mbps. Thats rediculous at the price they are charging. Never had any good customer service with them, they always seems ignorant and cocky, we had to always call in because of slow service or because the service had just quit working, and god forbid if we ever needed anyone to come out to the house, that was like pulling teeth. The man who usually came out to the calls seems like a cool guy. Anyway, finally got tired of them telling us that "well, everything on our end looks good" I'm writing a review on yelp purely due to the fact that there is no way the owners of that company arent writing fake reviews on google to up star there company. I lived in a rural area and everyone knew everyone there, and we all only had the option of double dog, and not a single person had anything good to say and we all had the same issues with them.

Stick with web and graphic design... i just tested my speeds as the only device on my router and…read morecame up with an astounding POINT 6 megabits per second download. I only spelled it out so you grasped the issue. Double dog should pay people to use their "service" if it can even be called that.

All I can say it's a WHOLE LOT BETTER than T-Mobile!! I…read morepurchased my iPhone 16e from Verizon June 2024 and have enjoyed my experience with the phone and the customer service representatives on the telephone and in the store. I believe they want to have repeat customers.

I am appalled by the complete lack of compassion and basic competence at this location…read more Like most companies, Verizon aggressively pushes customers to enroll in paperless e-billing and automatic payments. But when a customer passes away, their loved ones are locked out of those accounts, left completely in the dark about upcoming automatic charges and billing details. After recently losing my parent, I took care of responsible measures and alerted Verizon over a month ago that he had passed away. Despite this, I received a bill addressed to him that included a $30 returned check fee triggered by their system trying to process payments on an account we were trying to settle. I went into the store to handle his affairs in person, and it was a nightmare: A 40-minute wait: I sat waiting for 40 minutes, only for the exact same employee who made me wait to finally pull up the bill. Unfair fees: When he told me the $30 charge was a returned check fee, I pointed out that Verizon had already been notified of his death over a month ago. I clearly stated I was happy to pay the legitimate balance owed, but charging a deceased person's account a fee after being notified of their passing is absurd. Zero help or empathy: His response? A literal shrug and "There's nothing I can do about that." When I asked who could help me resolve it, he just shrugged at me again. Forcing people into e-billing makes it impossible for families to manage a late relative's affairs, and to be met with such apathy and laziness by store staff while dealing with a loss is disgraceful. Avoid this location at all costs. To the "Verizon Business Owner" who replied. Nice line to save face however how does that correct the issue?

Requested to drop cable, but wanted to keep internet service with this company. Made an…read moreappointment, and it took 10 minutes to do this during the appointment. We returned all tv cable equipment. Went home and internet did not work. Next morning, spent over an hour online chat with CS rep named Ravinsh. Explained the change and the problem that the internet was not functioning. He spent most of the time chatting about eligibility for a mobile line and upgrading my internet service. I was asked to confirm an email to have him correct the problem. This email included "upselling" the products he wasted my time discussing. I ended the call because the problem was still not fixed. Went to the store and was told that at the original appointment my self owned modem had been deleted from my account and that was the problem. ‍. Terrible customer service.

The place is not handicapped accessible and when I tried to go in with a walker, there was two…read morefemales that check you in just stood there sipping their coffee and didn't even help. I gave 2 stars only cause of the rep that helped me with my account. Then when I was leaving the two females again just stood there and watched me struggle to leave. I turned and said," thanks for the help" as I tried to get through the first set of doors. Thanks to the Fed Ex guy that held the second set of doors open for me. Call and get someone to can't speak English or go in person and get disrespected. Either way you loose!!

So far their service has been great. Due to some installation issues and a billing question, I've…read morehad to contact them 3 times. Twice I spoke to a human within 5 minutes. They immediately knew what I was talking about and helped resolve the problem. The third time I just used the chat on the website, and again, immediate response and resolution.

We have been without internet for a week. I asked for you to cancel my internet on the 11th and was…read moretold it was done. Then you charged me for march and it shows me as an active customer still. Every time I call in it takes forever to get any help or resolve to my issues. You owe me money in a refund. This is out of control how horrible your customer service is and how little you care to take care of your service and customers. Ten weeks later update. It took a week of no service to cancel. It took them over a week after that to actually remove the internet. Then they never refunded the month of February. They charged me for march. And they owed me money for over charging me from months before. They refuse to pay me so now we will be going another route to handle this. I would avoid this company like the plague at all costs!!! Even the supposed owner who replied has no clue what her or the parent company have done or are doing. In today's business climate I can't belive that this kind of customer service is tolerated by anyone. They have to be paying people for reviews or offering deals to get them at signup. .

Been using them for email hosting for years ,but it appears if they have no fail-over servers or…read moregenerators ,so no mail during a black out

Before having CTI Networks design my new company website and tracking my business web traffic our…read morephone never rang because someone saw us on Google. We are now receiving 3-4 call per week. Phil and Evan do a great job every step of the way and always have time for me and my company. Best business decision I've made in a while!

HANDS DOWN the best experience I have ever had at a Verizon store in my 10+ years as a customer…read more The staff were friendly, patient and extremely helpful. They went above and beyond with helping me set up my new phone. We were also able to very easily make changes to our plan. I will recommend this location to everyone I know and be a repeat customer for sure!!

Nick was extremely helpful solving my cellular problem this evening. Appreciate it!!!read more