Very good customer service,professional and on time service .fixed my ipad 2 screen nicely…read more They even managed to understand my thick accent Thanks

Let me first say that I wouldn't even give them one star but it wouldn't let me post my review…read moreunless I gave them at least one star. Wish I had never gone! Went to the kiosk in the mall because they offered same day repair of a cracked iPhone screen when everyone else was telling me 1-2 days. Regret not having the patience to wait. Was super happy at first that it only took them 20 minutes and the cost was only $115 plus he gave me a deal on a case. Right away I noticed my phone messing up. The screen would glitch and then the phone would randomly open apps on its own and the only way around it was to turn my screen off for 5 minutes. Went back the next day and he took my phone and replaced the screen without a question. It stopped glitching but now it's even more screwed up! Someone told me they must have laid the screen in improperly and not correctly in line with the sensors that operate the touch screen. It takes me forever to type anything because the keyboard is out of line-if I'm trying to type a "j" for example, every time I hit j it will put an h on the screen, if I want a j I have to hit on or near the k button. And recently it's started glitching again. At this point I don't have the money to go elsewhere and there is no way I'm going back there! DO NOT TAKE YOUR PHONE REPAIRS THERE FOR ANY REASON! THAT IS UNLESS YOU LIKE TO WASTE MONEY, TIME, AND YOUR SANITY!!! I give them 0 stars... if I could give negative stars I would. Oh and surprise surprise the case that he told me I should get because mine didn't offer any protection and was the reason my screen shattered so badly, the one he gave me the deal on ($30 instead of $40) fell apart less than a week later. It split at the seam and the glue holding the part that wraps around my phone and attached to the actual case part basically did the same job as my spit would have. What upsets me the most is that I told the guy that I was a single mom and that I had saved for weeks to fix the screen and gone without quite a few things in order to get it fixed, he's also the one who told me I should "treat" myself to a new case and even tried to sell me one that cost $60 first. I am usually not one to write reviews let alone scathing ones but if it keeps just one person from going through what I did than it's worth it. After 6 months of hell and aggravation I finally have the money to get the screen repaired at the business I've been to before, the one I should have gone to in the first place. They told me it will take a day and I'm more than ok with that. Screw you Rogue Valley celerairis! Thanks for nothing. PS this review has taken me more than 40 minutes because I have to keep going back to fix the errors because the screen is not properly set on the sensors and keeps picking the incorrect letter

Went to have glass replacement screen protectors on two new iPhones. Danny was quick and the…read moreinstallation was perfect. We have used ZAGG in Natick before for older phones and will in the future.

I've had a Zagg shield on every iPhone, iPad and iPad mini that I've owned, and I've owned every…read morepretty much every single model that's been released. Zagg has been great at protecting my devices as well as honoring their warranty. Today, after Apple refused to replace the cracked screen on my 10 y/o's iPhone 6+, I stopped by the Zagg kiosk to have the cracked glass shields on my 11 y/o's iPhone 6s+ and my 7+ replaced. I noticed a sign that said they also replaced cracked screens so I asked about the service. The technician explained that if he replaced the screen Apple would not look at the phone. I indicated that was fine since they refused to replace the screen anyways. He said it would take about 20 minutes. We returned after 30 minutes to a fixed screen and a very excited and happy 10 y/o.

went to add my kid to my service. the guy knew that's what I was doing and quoted me $115 per…read moremonth. Since I was paying about $90 for just mine, it sounded like a good deal. When I asked for a receipt he said "everything gets emailed", and it was to my chagrin that i learned it was $115 EACH so almost $240 a month for TWO lines. Guy knew exactly what he was doing too. What a scum bag move. Adios AT&T

I've been with AT&T for 10 years now. Went to this store…read morelast week (November 2021). I bought out right 3 iPhone 13s. My previous monthly bills were always $198.79 (total with tax) for 4 lines unlimited everything. I also specifically said that I just want to keep my current plan as is. Now it is $235.40 unlimited starter (this is the lowest plan of the 3 AT&T is offering) They switched my plan added few more things that I don't need (HBO, insurance, ...) I wanted to switch back and they said they can't because the old plan was not available. Spent several hours with AT&T customer support both by phone and by chat. Experienced such poor service support. I've checked with T-Mobile and the total monthly charge with tax for 4 lines unlimited and better features (free Netflix, hotspot...) for $180. So shop around. Will switch to a different carrier as soon as I can.

Recently upgraded my wife's phone and Dan at the store was very helpful. We had the phone…read moredelivered and set up but later found out the billing was incorrect. I went back to review what was supposed to be done with Dan and he said he would take care of it. Next month billing still incorrect. We exchanged emails and I was again assured it would be fixed. Now several months later it is still wrong, when I email Dan I get no responses and now we can not get the insurance on the phone we were supposed to have and are still be billed incorrectly. I will not go to this location ever again and will look to change providers.

I went in to T-Mobile to switch from AT&T just before I walked in to this location and you'll see…read morefrom my profile I don't write a lot of reviews. Jessica and Brandon deserve this one- it's all about these folks. Jessica: She knows what she is selling, both the plans and the products. First thing she did was identify the issue with my billing. I was paying too much and she point blank said so. I had not said one word about the visit to t-mobile. I instead told her we were looking to update my daughters phone which was true and part of the draw to investigate t-mobile. She proactively identified the opportunity to save and get new phones. Off to the races with the plans, the equipment, the options for my 12 year old in storage, safety, etc. She did it all from the trade in to the accessories and we walked out with watches and better plans with a better bill- if they could clone this woman there would be nothing but 5 stars from everyone on here. I consider going into any of these kind of stores be equal to a root canal so I get why people don't normally rate well but I am telling you go to this store and ask for Jessica. Wait for her. She's worth it. We are looking forward to going back to do the switch ups to the new equipment- it's just the way it's supposed to be. Final note on Jessica: she's a very good person. It takes a lot of patience with a 12 year old young lady picking out pop sockets and such even as her mother- much less as a professional with others waiting to be served. Jessica is the real deal. She saw my daughter as a client. My daughter has never felt so important and quite frankly these are expensive purchases so it meant a lot. All around rock star experience! Thank you, Jessica. Truly a pleasure and you have established two lifelong customers. Brandon: Shout out to Jessica's associate, Brandon. He overheard us discussing some challenges and jumped in with some personal recommendations on chargers and a safety option for our car. We could not be more pleased with his suggestions for the Belkin products. He also was very informed, was fiscally reasonable in what he recommended, and tailored the choices he offered to us. Brandon, appreciate you! As a former senior leader in a Fortune 500- attention leadership: these two are your high performers. Promotions! Raises! Recognize these folks! They are living the brand and they are what differentiates your store from the others up and down route 9. No gimmick will lure folks once they get with someone like these two. I would follow them to the next place- and that's the truth. Best experience in any phone store in my life hands down. Anyone needing a change, this is where you go. Ask for these two folks. Wait for them if you have to, because you will walk out with what you need, you'll know how to use it, and you will get a bill that makes sense for your family. Thank you, Jessica and Brandon!!!

kiosk outside Ann Taylor charged 290$ to replace a phone screen and less than 24 hours later my…read moretouch screen is unresponsive (yes, I took the screen protector off) and now I will have to pay 379$ to get it fixed at Apple. The guy at the kiosk pressured me for cash and so insisted on paying with a credit card but he wouldn't give me a receipt.

To fully appreciate this review, you need to look at the review I posted when I visited the…read moreBlackstone Valley Apple store in Millbury yesterday. I had such a bad experience that I decided to drive the 33 miles to see if Natick could be as bad as Millbury. I fully expected to get treated horribly because this is another Apple store and Millbury team pretty much made it clear that Apple customers are not wanted! So when I called ahead to try for an appointment and I was told they are maxed out and the only hope I had of having my problem discussed was if I went to the store. So I took my poor attitude and my admitted determination to engage this enemy in a fight to fix my 5 month old phone. As I walked in and surveyed the room, it looked like everyone was busy helping customers. Quite different from Millbury. Then I noticed Johnny who was dressed like a security guard who also played football. But I wasn't sure if he worked there. He looked right at me with a smile so I walked toward him slowly and he simply asked "do you need any help?" Whoa!!! A caring Apple person who genuinely meant it?? I told Johnny the same thing I "tried" to tell Mr Rude and condescending" over in Millbury. That my phone was not working right. Johnny directed me to Ken who was helping another customer. But Johnny also kept looking my way as if to make sure I was getting what I needed. Ken checked me in and after I received his text, told me I'd receive another one in about 45 minutes saying they are "almost" ready and at that point I should go to the front and let them know I was here. WOW! Information delivered professionally AND with a smile? That wasn't learned along with how to be the most smug as they surely teach in Millbury. Sure enough, I received the email in 45 minutes. hmmm. expectations met!! I then walked toward who it looked like was running the show. Matais (SP?). This guys was professional, friendly, knowledgeable and delivered every word with a smile and a helpful attitude. You could just feel that he cares! He told me that the next step is Ken again, who will get the tech assigned and will get the problem solved. Obviously at this point I'm wondering how Millbury stays in business if there is an Apple store within 33 miles that will make customers WANT to come back again! Afterall, I DROVE those extra miles and I'd consider that the price of doing business! I was assigned to a table with a tech already working on a couple issues but here comes Matais who explained he wasn't a tech but had an idea what might be wrong with my phone. He qualified it by saying he didn't know but just wanted to try something while the other tech wasn't there yet. He figured out that I had two sites (I-cloud and my own Gmail acct) that were collecting contact information and that may be causing part of the problem. He verified that, and then dumped all the gmail accounts into the i-cloud. It sure seemed like that was one of the issues. The tech (Dave) then showed up and Matais thought it waqs a good idea to let dave still do a diagnostic while he was there! dave was also professional, friendly and informative. My only problem now is that I live in Florida but if I could come to this store for any issues...I would!!! What a shining example of what Apple stores / customer support people should be. To Apple corporate - here's a suggestion to help your company. 1. Make every employee at Millbury spend an entire week at this store learning how to treat customers and become a valuable employee. 2. Offer one of these guys a job as a leader in Millbury 3. Say thank you to the guys mentioned here but also recognize the others...this store should be highlighted as an Apple gold standard! as I said at the top...I expected a bad time, but from Johnny to Dave and everyone in between...it changed my feelings about Apple!!! thanks guys!!!

Jackie! Jackie! Jackie!…read more Jackie helped me resolve a glitching new business phone. (I'll forgo the minutia regarding the phone problems. Rather I want to highlight how it was taken care of.) I am over-the- moon happy as to how she resolved the issues. I cannot say enough, glowing things about her patience, understanding, and willingness to make a customer happy. I am a happy Apple customer because of Jackie. Thank you!!!

Excellent, professional and friendly with speedy service. Moni and Raju were extremely helpful by…read moreremoving the broken sim card tray part that was still inside my phone. It was removed efficiently and on-the-spot. I highly recommend this phone repair service.

Guy overcharges for a simple screen protector replacement and did not do a perfect job. Was always…read moreinterested in getting to the next customer instead of finishing one job first. Will go elsewhere next time I scratch my phone.

Samsung support specifically directed me to this location in Natick, MA, which is why this…read moreexperience was so disappointing. I understand service centers have policies, and I wasn't trying to argue or ask for special treatment. When I walked in the store tonight it was empty and I hear a "I'll be right with you" yelled from behind a wall. When the technician walked out and asked what they could do for me I replied with a sad smile and a "I hope you can help" and went on with my story. As I was trying to explain, they interrupted and asked me to remove my phone from its case, and took it without explanation. As soon as they noticed a very small cosmetic scratch on the frame -- unrelated to the software boot issue -- they cut me off mid-sentence and stopped listening. The phone (which is 2 months old) was handed back to me with "it's out of warranty," with no other explanation. I tried to continue the description of the issue, as it was a known software issue with the phone. They insisted that a minor cosmetic scratch voided the warranty. I questioned it and they said they would check with the manager. Went behind a wall for less than 2 minutes and returned and said they wouldn't help, I could try mailing it to Samsung. The manager did not come out to address me personally. This was especially frustrating because Samsung later confirmed the device was still eligible for warranty service for this issue. I can accept a "no," but the lack of basic communication and empathy made an already stressful situation worse.

Every time I go into this branch, the employees are friendly and helpful. This week I went with my…read morehusband to have a new screen protector put on his cell phone and to diagnose problems with my Kindle. A special shout-out to Yousaf who waited on us this time and was absolutely wonderful. He was patient with our questions and efficient and meticulous with our devices. He could not have been more friendly and helpful. It was a pleasure working with him and both my husband and I greatly appreciated his service.

So far I have been really happy with switching over to Verizon Wireless…read more No more dropped calls. Love my Samsung Note II. Great parental controls which is easy to use. I went into the store to get an Otter case to protect my mini Fablet. Even with the insurance (which does have a deductible) I need a heavy duty drop it all the time case. My name got added to the wait list which sounds strange but works. The salesman gave me a flyer on the warranty insurance should I need to call then showed me a variety of cases and rang me up with his tablet. In and out. We have switched all of our phones over now. Three we got from the store and one from Amazon. Either way it all worked out well. On a separate note check with your employer and see if there are any added discounts. Doesn't hurt to check cuz who doesn't want to save some $.

I'm sure it's a great place to buy a phone. However, whatever you do, do not even think about…read morecoming here for any kind of help with your phone after you buy it. I scheduled an appointment arrived early and checked in. The rep proceeded to take a Walk-in customer before me which I politely mentioned I was here on on a schedule appointment first. He was annoyed and said how can I help you in an annoyed way. I told him about my difficulty connecting with the network he sighed and looked at my phone reset it and said that's all I can do you'll have to speak to tech-support. He then proceeded to walk away from me. It was at that point that I decided to walk away from Verizon. I would recommend you do the same.

Terrible service. The employee Cris Ortiz committed fraud on my account, adding several services…read morethat were not requested, and the manager did nothing to resolve the issue. My bill was extremely high and no one resolved it, not even the call center. I will have to pay an undue bill.

This store actually sucks, along with this company. I traded my 'trade in' phone when I upgraded,…read moreto this store. The employee stole my trade in phone, mind you they told me he stole it (happened to about 25 other customers). They still won't do anything about it. Think twice about choosing AT&T they only care about money.