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Verizon

2.1 (35 reviews)
Open 9:00 am - 7:00 pm
Updated 2 weeks ago

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5 months ago

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Verizon S.

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2 years ago

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10 months ago

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7 months ago

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7 months ago

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1 year ago

I got told to get my id and I told him I was 16 and then I came back with my id and then I got told I had to be 19.

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3 years ago

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3 years ago

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3 years ago

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4 years ago

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4 years ago

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4 years ago

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5 years ago

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9 years ago

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6 years ago

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12 years ago

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4 years ago

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12 years ago

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8 years ago

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8 years ago

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5 years ago

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6 years ago

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9 years ago

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9 years ago

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4 years ago

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7 years ago

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5 years ago

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11 years ago

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11 years ago

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8 years ago

Long wait, no one in a hurry, people going in front of the line and no one cares. Poor customer service.

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12 years ago

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8 years ago

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10 years ago

It took awhile, but after a couple visits to fix a problem, this Verizon and their staff came through.

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11 years ago

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Review Highlights - Verizon

Kyle did a great job helping me out and Celeste was very helpful.

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Verizon Wireless Premium Retailer

Verizon Wireless Premium Retailer

(9 reviews)

West Omaha

Been a loyal customer of Verizon for 15 years and this store made me want to switch carriers. I…read morebrought my husband over from US Cellular. It took us 3 hours to get our plan activated with no explanation as to why we were having problems switching my number from one Verizon plan to a new one. RJ was passive-aggressive and less than helpful. My husband sat on the phone with the service department for 2 hours trying to figure out the problem while RJ sat on his phone and washed the windows. When we were finally done on the phone and ready to proceed we had to wait on RJ because he was helping other people. To then "expedite the process" RJ started clicking through our contract and accepting the terms until I said, "If that's our contract shouldn't we do that??" He claimed we were getting the teacher discount and trade-in discounts. We were not told how to send our trade-ins, or how to activate the discount. We had to sit on the phone with billing for 2 hours getting it straight but unfortunately, due to RJ's lack of competency, we are still getting charged $120 more for our July bill than we said it would be. Reached out to the manager Nick and the district manager Amelia but took 6 days to hear back from one of them. No apology for this horrible process, how much time we've spent figuring this out or the complete lack of customer service by his employee. The worst Verizon service my family and I have experienced in 15 years.

I don't know if I have ever written a negative review. This store has been completely ineffective…read moreat handling a billing issue. In short, I paid for the device (trade-in your old phone/upgrade) in the store and they did not apply the discounts. I have been being billed for a phone (that I paid for in the store), 2 smart watches & an iPad (that were Free) on my monthly bill. I have both called and gone into the store multiple, multiple times where I am put off and told that a Manager 'Nick' (who is the individual who actually set up our plans incorrectly in the first place) or Holly, neither of which have returned my call ONCE. Now I am being told that too much time has transpired after months and months of communication. I feel like I am 'stuck' and have been taken for a ride by TCC Verizon. This cannot be that difficult to sort out. I would not utilize this store in a future purchase as they have been dishonest and ineffective.

Verizon

Verizon

(17 reviews)

$$

West Omaha

You think the DMV is bad? Try buying a phone at this Verizon location…read more First of all, the wait is insane. I'm talking several hours long. After finally speaking with one of the employees, I'm realizing it is because no one here has any idea of what they are doing. Something to be aware of is that there is no special discount you get from buying in the store and the employees don't know more about the phones, your plan, or your bill than you do based on the online portal. They are a middleman. The representative we spoke to seemed annoyed to be dealing with customers. I'm not sure of his name, but his identifying feature was oddly wearing sports goggles. I was trading in my iPhone 14 for a 16 pro. He side-eyed me and said in a leary tone "....so what's wrong with your phone?" Um, nothing, it is in perfect condition. Am I not allowed to want a new phone with a better camera? He then told me the trade in value for a phone is "random." Yes, he said "the computer randomly assigns a trade in value. It could be $700, it could be $800, there is no way to tell." Which is simply not true. He also was very confused by our plan/bill, which WE ended up walking him through. Finally, he said "yeah....I don't think you should buy a phone today. Your bill will either be $40 cheaper or $10 more a month." First of all, I never asked for recommendations based on the bill. Second of all, how do you NOT know which it is going to be? I left so frustrated. However, I went home and ordered online which was SO SIMPLE. Avoid this location at all costs.

Holy smokes, did I have a bad experience today at this Verizon location. Salesy, salesy, salesy…read more I just needed a new phone. Knew exactly what I wanted. 30 minutes later after sales pitches on service after service that I explicitly said I didn't want...and they finally told me they didn't have the phone I wanted in stock. I walked out frustrated.

Target - This is the line for self check out because they only have 1 cashier stand manned

Target

(21 reviews)

$$

West Omaha

This is the closest Target to where I live, so we pop in here quite often…read more It has all the same brands and departments that any other Target has, so nothing to write home about in terms of uniqueness. If you have been to one Target, you basically know what any Target has on offer. The layout may be different from Target to Target, though. Aside from having all the same departments and items, I will say that we have noticed the produce at this Target location doesn't stay fresh as long as others we have shopped at. We have decided just to not buy any fresh produce from this Target anymore, unless it's something we have to grab on the way somewhere and can only stop at one place (if it's Target). They do have quite a few eateries nearby, which is nice if you want to grab something for dinner/lunch after you've been shopping. Raising Cain's, McDonalds, and that type of fare - nothing fancy. They have their own food options within Target too; Pizza Hut, Starbucks, and some grab and go things near the registers. My only other complaint, and this is about ALL Target locations - is that they keep it very toasty in there! No matter if it's Summer or Winter, it will always be sweltering in any Target. If this is the only Target you can get to, it's not BAD by any means - I just think it's one rung below other locations when it comes to a few specific things.

They have our fav YouTubers candy! So that's a bonus. We adore target! We live right down the…read morestreet so it's a quick FUN run all the time. Dollar aisle is always fire.

Verizon - mobilephones - Updated May 2026

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