Nirelle delivered the best customer service I've ever received. Inside of the nicest T-Mobile store…read moreI've ever had the pleasure of visiting. Nirelle was able to activate a phone that 10+ professionals were unable to do. She brought a week and a half long struggle to get my phone number back to a close. Nirelle should be immediately promoted to overlord of all Dutch Telecom! She shall rule with benevolence and bring affordable phone service to all!

I walked in and was immediately greeted by an associate who asked how he could help me. This…read morecertainly was a pleasant way to start the visit. I was there to ask about my phone and he looked at it then advised me how to fix it. It was an easy thing to do when you find out how to do it. Thanks to you!

I had hoped to try and elevate this location above it's current 1 star rating but, alas, it was not…read moremeant to be. I called them during business hours and the phone rang over 50 times with no answer. I then used their "VIP" appointment scheduling system and received no confirmation of the appointment. Hard to do business with zero communication, especially if you are literally a communication company.

I purchased a new Iphone 17 yesterday from this store and Spencer was very helpful and the process…read morewent quickly, however he said there was a mandatory 10 next up charge and a $19 insurance charge. I said I do not want those charges on there I am not given you consent to charge me. He said he had no option that their system does not allow them to take it off and I could come back in two weeks and it would only take them a few seconds to take it off or I could call and cancel. I told them that was ridiculous and why should I be inconvenienced by having to drive back up there or call them? He said there was nothing he could do. The next day I called and spoke with the Manager Todd who also told me the same thing and he was very rude. I explained that it was illegal and I spoke with ATT customer service who also confirmed it was not mandatory. I told him I planned on buying two more phones on Monday but wanted to know I would not be charged these extra fees, he said I won't be there Monday but you can come in Tuesday and I will see if I can get permission and if there is any way I can override the system. WTH! This is such BS. I am about to call a Lawyer.

Ian fixed the issue I had with my phone. He was very knowledgeable and I received great customer…read moreservice. Will definitely return if and when needed!

Quick and cost effective repair of cracked screen . In under an hour . Great service ! Friendly…read moretech !

Strongly recommend. They have serviced my phone twice. They are highly skilled diagnosticians and…read moreprovide fast service at a reasonable price. In both cases, the phone was dead. Today the repair was done when I returned after 45 minutes.

They fixed and cleaned my phone within 30 minutes. Thomas was excellent and made sure the…read moreexperience wasn't stressful at all.

customer service was awful i sat down for over 30 minutes waiting for my turn! another employee…read morecomes in amd sets up but never says can i help whos next or anything like that. instead another woman just walks right in and goes right up to him for help and he helps her while ive been waiting the whole time!!! i got up amd left!!! not good customer service and i dont recommend going there

I want to give a shout out to Ashley for getting my phone up and running again. She was so nice to…read morework with and fixed it in no time!

The customer service is absolute garbage. I walked in and it smelled like marijuana. You could tell…read morethey could give a crap less about your business. I asked about upgrading a phone for my dad I was told to buy an unlocked phone off line. Are you serious? The odds of that phone updating and transferring everything correctly is not worth the effort. Basically the attitude is why are you here bothering me? I plan to transfer his service to T-mobile where they actually care about helping their customers.

Called all Three T mobile stores on hwy 59 from foley to gulf shores no one answered or got a…read moremailbox full message. best to just buy your phone on amazon if you have the time to wait for the mail or ups. Definitely sends the message we got all the business we can deal with thank.

After going to 3 other repair places that all told me that it would take a week or more to get a…read morenew screen for my iPhone 11 Pro Max I stopped in at Cellular Nerd. Eric was super friendly, answered all my questions, had the part on hand and got to work immediately. While I was waiting some lady came up and was being very rude. She claimed that Eric messed up her phone. He tried to explain that the part he replaced was defective. He refunded her money and offered to repair her phone again, but she continued to throw a fit and make threats. Eric handled the situation very professionally and even got my phone fixed in the middle of it. I will definitely take all my future phone repairs to Cellular Nerd.

Hostile Owner - Terrible Experience - Lost Hundreds…read more On March 11, 2026, I brought three iPads to Cellular Nerds for screen replacements. When I picked them up several days later, all three appeared to have new screens. BUT wait. However, during our drive to Disney on March 13 right after pick up, two of my three children began experiencing issues with their iPads on the drive to Orlando--problems we had never encountered before. One device had a broken, sticky home button, while the other refused to stay on and charge. After returning from vacation, I contacted the owner on March 25 to discuss these newly observed issues. The owner assured me the repairs were under warranty, apologized, and promised to fix them. When I dropped off the iPads on March 25, Eric, the owner, explained that a stepson or son-in-law had assisted with repairs and made several mistakes, again offering an apology. By April 9, Eric informed us that the home button was fixed, but claimed my child intentionally broke it which is a complete false claim. I asked if he and his son moves the buttons around when he fixes the screens he admitted yes. He also said the iPad that wouldn't stay on or charge likely needed a new battery, with no mention of possible water damage after review of second drop off. Weeks went by without any update, so we reached out again on April 17th. Eric then admitted weeks later he had forgotten to order the battery. On April 24--nearly a month and a half after our initial drop-off--I called Eric for another update. He then suggested the battery was not the issue, and the problem might lie with the motherboard. At that point, he recommended we consider purchasing a new iPad. A new IPAD that had a scratched screen and worked perfectly before the handling of Cellular Nerd. During our conversation on April 24, I politely requested a refund for the iPad that remained nonfunctional after repairs, even offering to return the screen he installed. Immediately after my request, the owner responded by yelling, using profanities and obscene language, then abruptly hung up. I called back right away to express my discomfort and disappointment with their disrespectful behavior, which was entirely uncalled for and unlike anything I'd experienced before. The profanity continued and hung up again. My wife tried talking to him and the behavior continued. My wife and I were so disturbed by Eric's hostility that we called and requested assistance from the Navarre police department to retrieve our devices. My elderly mother whom later retrieved the devices was also treated with disrespect. I am sharing this account to document our unfortunate experience transparently and clearly with Cellular Nerd, supported by our receipt and documented timed date stamps. We are out 100's of dollars and an IPAD that doesn't work. My son continues to cry about it and my family continues to be shocked by the owners disgusting behavior. We regret our decision to trust Cellular Nerd and will NEVER return.