Nirelle delivered the best customer service I've ever received. Inside of the nicest T-Mobile store I've ever had the pleasure of visiting. Nirelle was able to activate a phone that 10+ professionals were unable to do. She brought a week and a half long struggle to get my phone number back to a close. Nirelle should be immediately promoted to overlord of all Dutch Telecom! She shall rule with benevolence and bring affordable phone service to all! read more

I walked in and was immediately greeted by an associate who asked how he could help me. This certainly was a pleasant way to start the visit. I was there to ask about my phone and he looked at it then advised me how to fix it. It was an easy thing to do when you find out how to do it. Thanks to you! read more

I am a 62-year-old woman who after 25 years with Verizon got disgusted with them raising my rates and not notifying me so I researched it and found out T-Mobile might be my answer. I went to this physical store and Jordan was very kind to me and even put up with me with after hours phone calls and even when I had a major malfunction. John the store manager was very patient with me and was very helpful and kind. The things that I got upset about had nothing to do with T-Mobile but yet they were very kind and understanding. Even though my phone was not eligible to be traded in Jordan went above and beyond to make sure I got a great deal on a new phone and also changed my Internet from Mediacom at a much cheaper rate. Thank you Jordan and John read more

Horrible T-Mobile store. Used Nirella & she opened watch lines we didn't need, tried to upsell us on things we didn't need - said our new phones wouldn't work without new chargers - they work just fine with or old chargers, screen protectors, etc. When we said no she got so ugly & slung my new phone across the desk for us to finish the activation. Nirella told us it was two phones free - however we hit the bill & it was only 1 phone free. We were billed $900 for the second phone after we traded ours in. I was billed for 2 months for the additional lines & surprise charges Nirella never told us about. Finally got a credit for the fake lines & T-Mobile applied the free 2 phones offer to our account. Was a ton of phone calls to correct this. We complained to customer service & filed a complaint with the better business bureaus!! Was told they get bonuses for up selling accessories & new lines. Then I understand why she got so hateful!! read more