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Pittsburgh, PA

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Verizon

3.0 (2 reviews)
Open 10:00 am - 8:00 pm

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3 years ago

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6 years ago

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AT&T Store

AT&T Store

2.3
(3 reviews)
0.1 mi

Brendon is super helpful and professional really helped me out with a problem I was having with…read moreanother cellphone company my go to person! 10/10 service

We have wasted 2 days going back and forth with this store. We needed a basic flip phone without a…read morecamera due to security restrictions at work. We had used the Samsung A157 before, but we wanted to put this device back on the number. We went in to the store on 10/29 to update the IMEI and get a replacement SIM Card, and the technician had a little difficulty syncing. What I assume is the manager walked by, and said the phone was 2G and would not work. We also had the technician update our authorized users to reduce the stress on my 85-year old grandmother. After a lot of internet research and calls with AT&T and Samsung, I determined that the phone was not 2G and the manager was wrong. We went in again in the afternoon on 10/30, and the technician could not help us because the employee did not update the authorized users correctly. We had to return home to assist my grandmother in adding additional users. On my 3rd trip to the store, a new technician was working and he had the phone working in 5 minutes. We had almost thrown away a $100 phone and were ready to remove one of the phone numbers/lines on our account - all based on wrong information provided by a floor employee and/or manager. After wasting many hours on this problem, we are very frustrated with out AT&T experience. The only good part of the experience was that the 2nd technician was very capable.

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uBreakiFix by Asurion

uBreakiFix by Asurion

2.7
(13 reviews)
1.1 mi

Worst experience possible do not go here. I cracked the screen of my iPhone by dropping it on…read moreconcrete. My phone was fully functional, just cracked. It just fell out of my lap, not a big drop, just cracked so I came to get it fixed. I paid $400 to get my screen fixed and when I came back, my cellular data was not working. It said my phone had no service. I was speaking with the general manager, Terrell (who was very condescending and rude in his tone which I also saw in another review) throughout my entire experience and he looked at me confused and said that I needed to go home and update my phone and that would fix the issue. I went home and updated my phone but woke up still with no cellular data. I took it back to the shop where they told me it would take two hours just to look at my phone and give a call back to tell me what was wrong. After waiting three hours they called back to tell me that they don't know the issue and they need to wait for their general manager Terrell once again to come in which wasn't until 2 PM the next day. I waited until the next day and had to wait another two hours for Terrell to see if he could fix my phone after walking into the store since I hadn't heard from them within the time I was supposed to I was told that my phone was beyond repair and received a refund. After three days of being in and out of the store, all I got was a broken phone. Do not recommend whatsoever.

I took my daughters iPad (10th generation) in because something was stuck in the HEADPHONE JACK!…read moreEverything what was perfectly fine with her iPad other than that. The manager Terrell was very nice and promised to get it fixed before we moved. That was around July 5. I got a call saying it was finished that following Tuesday. I went and got it, took it home and put it on the charger....IT WOULDN'T CHARGE! It was on 10% for 24 hrs. I immediately took it back up there. Same manager Terrell looked at it and seen it wasn't charging. REMEMBER, it was working before this! They took it back and he said he'd mark it down as a technicians mistake. A week later I call and see what's the estimated wait as we were moving that Friday. He claimed he was waiting to see if it could be fixed and that it was now the charging port that was damaged done at their store and he would have to send it out to Monaca or another location. In the meantime he would give us a loaner (one that someone paid for and never came back to get!) My fault for setting for that tablet. We moved to North Carolina and this tablet also does not hold a charge!! Its not even worth coming back to PA and giving them this tablet back so here is yall warning. Also!!!! They have me a generation 9 and not the 10 like we brought in. The trade in value is pennies!!! Go to apple and not one of these places for your apple devices. They will also talk you into being Asurion... they were also no help. There's also a blue dot on the screen.

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uBreakiFix by Asurion
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AT&T Store

AT&T Store

2.3
(4 reviews)
1.3 mi
$$$

I purchased a new phone for $1200 plus. They gave me a used phone disguised as new that did not…read morework. They refused to exchange it. I discussed for days and dozens and dozens of hours the theft this Ridge store commited to ATandT. They did not care. I was left without the money and a worthless phone. Do not do business with this Ridge store or ATand T .

Wireless, wireless... All of the carriers are bad in one way or another. I've been with AT and T…read morefor years since I'm on a family share plan. They've long done away with 2 year contracts instead you either buy the device outright or pay in monthly installments which they just add to your monthly bill. I recently purchased the IPhone 6S from them and was advised to "upgrade my insurance" for technical support. I did this and when I called tech support on a matter, I was referred to Apple. Today I stopped in again on another problem I've encountered. The salesman could not help me. I saw the original salesclerk who helped me set it up last week. I saw him turn to go to the back of the store. I called to him for help and he just kept right on walking. I am now currently having my problem serviced by Apple where you may find future check ins until I can get this matter resolved. The issue is minor but still can be a nuisance. At least they were willing to take the time out to try to help me. I will be in touch with AT and T to downgrade my insurance to only lost or stolen phones.

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Verizon - mobilephones - Updated July 2026

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