Worst experience possible do not go here. I cracked the screen of my iPhone by dropping it on concrete. My phone was fully functional, just cracked. It just fell out of my lap, not a big drop, just cracked so I came to get it fixed. I paid $400 to get my screen fixed and when I came back, my cellular data was not working. It said my phone had no service. I was speaking with the general manager, Terrell (who was very condescending and rude in his tone which I also saw in another review) throughout my entire experience and he looked at me confused and said that I needed to go home and update my phone and that would fix the issue. I went home and updated my phone but woke up still with no cellular data. I took it back to the shop where they told me it would take two hours just to look at my phone and give a call back to tell me what was wrong. After waiting three hours they called back to tell me that they don't know the issue and they need to wait for their general manager Terrell once again to come in which wasn't until 2 PM the next day. I waited until the next day and had to wait another two hours for Terrell to see if he could fix my phone after walking into the store since I hadn't heard from them within the time I was supposed to I was told that my phone was beyond repair and received a refund. After three days of being in and out of the store, all I got was a broken phone. Do not recommend whatsoever. read more

I took my daughters iPad (10th generation) in because something was stuck in the HEADPHONE JACK! Everything what was perfectly fine with her iPad other than that. The manager Terrell was very nice and promised to get it fixed before we moved. That was around July 5. I got a call saying it was finished that following Tuesday. I went and got it, took it home and put it on the charger....IT WOULDN'T CHARGE! It was on 10% for 24 hrs. I immediately took it back up there. Same manager Terrell looked at it and seen it wasn't charging. REMEMBER, it was working before this! They took it back and he said he'd mark it down as a technicians mistake. A week later I call and see what's the estimated wait as we were moving that Friday. He claimed he was waiting to see if it could be fixed and that it was now the charging port that was damaged done at their store and he would have to send it out to Monaca or another location. In the meantime he would give us a loaner (one that someone paid for and never came back to get!) My fault for setting for that tablet. We moved to North Carolina and this tablet also does not hold a charge!! Its not even worth coming back to PA and giving them this tablet back so here is yall warning. Also!!!! They have me a generation 9 and not the 10 like we brought in. The trade in value is pennies!!! Go to apple and not one of these places for your apple devices. They will also talk you into being Asurion... they were also no help. There's also a blue dot on the screen. read more

uBreakiFix by Asurion - Mobile Phone Repair Near Me - Pittsburgh, Pennsylvania

Same response to EVERY bad review by this company. Take a look! No further efforts to rectify issues. Just a lot of words for the review site. They responded to me "asking for more information " in order to make it right. If this company needs more information on my case in addition to 4 direct conversations with corporate, then I don't know what details they are missing or are not understanding. Stay away from this company. They are all smoke and mirrors. read more

Made an appointment online on Monday for this Saturday at 4 pm, only to be told they cannot repair my phone because it needs to be dropped off at 3 pm for same day repairs. All I needed was a simple back panel replacement, the guy told me it's a two hour repair. Sprint did my girlfriend's phone in less than an hour. And they replaced the screen, microphone, and back panel along with the battery. Also, how about calling me and letting me know that I needed to be in earlier since you had my information from my website booking? A complete and utter waste of time. How dare I think that by booking an appointment that I'd be taken care of accordingly. Crap service. Crap ethic. Crap attitude. Equals a Crap with a capital C review. Stay away from this place. read more

Tremendously disappointing company. After having my phone repaired by them for nearly $600 it cracked a week in from falling TWO FEET WITH A CASE AND FRONT AND REAR SCREEN PROTECTORS ON. I am now about a month into owning this dingy device, when I dropped it 3 feet and the front screen now does not work at all. Note, I had an OTTERBOX on when it fell that short distance on a wood floor! I cannot urge you enough to take your business elsewhere. They are now offering a solution of a discounted repair by them which is almost laughable and I will continue to work with them to find a solution, but its terribly disappointing working with them. Take your business elsewhere and save yourself some time and money. I can provide issues of my shot phone later, but as I am using a backup now I cannot at the moment. read more

My daughters galaxy broke when she dropped it screen was black took it to u break with in 45 minutes it was fixed ty Very polite and they tell you what it cost with tax before even fixing it these guys at settlers ridge are amazing ty read more

My iPad 5 would not charge-- problem with the port. Geek squad wouldn't touch it. I found "UbreakiFix" on the "net"---- repaired in 24 hours and it works perfectly now!! The price was very reasonable! Put these guys on your list!! read more

Travis went above and beyond to solve a complicated Apple iphone issue while still ensuring I got the best possible price for the repair and parts. Incredibly fast turnaround. I was impressed with the attention to detail and level of care he had. Very professional. He had to make a phone call to help resolve this and spent a lot of time dealing with my issue. In the end, it showed he wanted you to be satisfied with the service. Would highly recommend Travis and the Settlers Ridge location. Thank you! read more

I needed a cell phone battery replacement and had just been told by the tech at a nearby Batteries Plus that the back of my phone would break and need repairing too when he opened it to do this work - essentially quoting me 2x what I was expecting. I went to UBreakIFix instead and 2.5 hours later I have a new battery, np, for $69 plus tax. The guys who waited on me were friendly and respectful. read more

Despite nice workers I wasn't pleased with my results at "uBreakiFix" when I took my phone screen to be replaced. When I came to pick it up I was told it was unrepairable which didn't cause me to be very upset except for when they told me my screen no longer works and remains cracked. This lead me to having purchased a new phone which isn't able to sync up to my Apple ID having to make a new one losing all my memories and storage. read more

go in the door and i end up having to greet the manager. not cool. i told him it was my third screen repair. the last one less then 6 months ago so i asked about the 50 dollar price jump i get told off with "the prices of everything goes up". so i asked if there was any discount i could get because the repair is more then 150 dollars more than it would cost to just replace the phone. he said they could not offer any discount at all on a 330 dollar job. the real kicker is how he looked me in the eyes and with a tone said "You should stop breaking your phone". its a repair shop if people didnt break phones or other devices there would be no repair shops. who want to just add stress to their day by having the people your asking for help be rude to you for breaking your phone. all this less then 20 mins after the store opened and after i placed a phone call 10 mins before that i was told i couldnt talk to a supervisor and that the phone lines are going crazy at 10:05 and asked to get off the phone when i asked for a supervisor. sounds like he just didnt want to. i opened a claim and will rereview if there is something done about the poor treatment. read more

My computer's logic board was messed up causing it to shut down unexpectedly. Place I purchased it from refused to acknowledge that anything was wrong with it. These guys fixed it fast and for cheaper than the Apple store quoted. Now it's working great. read more

After receiving an insurance claim through AT&T about fixing a cracked home button on an iPhone 8, I called the store directly to make sure that if I leave work and drive a half an hour to go to their store, that they are able to fix my phone. They asked for the insurance claim number, the phone model, the color the model and checked their inventory, and assured me they could fix the issue that day once I arrived. I went to the store and was told they couldn't fix my phone because they can't fix a home button, and that I would have to get a total replacement phone through the insurance company. They said that whoever answered the phone (which no one would admit to) must have "misunderstood". I don't have a problem if they couldn't fix the phone with the issue I had...I have a problem with them telling me they COULD fix the phone when I called and gave me the assurance it could be done. When I voiced my displeasure and frustration, the owners comment to me was that I should have been "more careful" with my phone. Great. Seems to me that if everyone was "more careful" with their phones, that his business wouldn't exist. The way his customer service and technicians competency works now, I don't see that scenario too far off. read more