They sold me a phone that needed a Sim card! I tried to put the cardboard Sim card in and now it's…read morestuck! I can't open the phone because they glued it together! All their stores are in grimy locations where the first language is Spanish! I'm not going into the ghetto and getting eaten alive by these people! My current phone never works and I'm disabled old and I live in a rural location!

Four lines $100 a month with unlimited talk, text and data...that is boost mobile!!! This is a new…read morelocation.

I knew from the start, logically if I wasn't 100% certain of handling a phone transfer I should…read morehave came here. Regardless, of my attempts I still ended up here because I could always rely on the expert that possibly awaits me. That expert is Raffi, whom I approach as the other employees were already engaged with other guests. She greeted me and immediately took care of my issue efficiently with her knowledge. Raffi also answered my follow up questions and I left the store fully satisfied with her excellent service.

We had just signed with DIRECTV and they offered us a great deal if we also changed our cell…read moreservice to AT&T. Free iPhone 7 and a Free iPad for $10. We also bought one iPhone 7, all of these with unlimited Lte service. Sounds great, it was until we found out that we were lied to!!!! They told us that there was there was NO ACTIVATION FEES and We also declined the insurance!!!! Believe it or not our online bill was ready the next day. Guess what, ALL 3 HAD ACTIVATION FEES AND THE IPADS DATA WAS NOT $10 A MONTH BUT $40, AS PROMISED!!!! It gets even worse! We were also charged for the insurance on each of these products of $7.99. It took 2 different days on the phone with customer service to fix the lies and fraud we went through with this dealer. The first day I spent 5 hour with customer service telling them what had happened to me, with 4 different supervisors. 4 because they hung up on me 3 different times after being put on hold for hours at a time. Finally they agreed to wave the charges and promised to credit my bill. So I went to check my new bill online 3 days later like they said to do and guess what? The same bill no change!!! So I had to start over all again. This time I called in told to tell them what I was going through and they said they had my records from the previous calls and said the would transfer me to a supervisor to fix the problem. They transferred me not to a supervisor but to the cancellation department. Maybe GOD was giving me a chance to end this experience. But I called back again!!! Finally I got a supervisor told them what I been dealing with and they again promised that they finally fixed the fraud. But here the coup de grace to the back of my head, they said since my bill has already been processed they can't credit my bill until the next billing cycle. Now I understand where AT&T got all that money to buy DirecTV!!!! This may be the only yelp posting that I could ask for maybe a negative one or two stars

The customer service is great and it's a great place to work. The head person Kandy she is so…read morefriendly and caring and loving

Extremely unprofessional ! Its more like there having social hour. Girl Puts in cash when i just…read moregave her a credit card. Mistakes happen , but then i have to wait for them to get a code to fix it. Come on metro. U can do better than this.

I needed my volume buttons fixed and popup ads to stop (so annoying). Mohammed fixed both problems…read morewithin 45 min. Now I can enjoy my phone again. Thank you so much Mohammed!

Generally happy here. First visit they told me they could get the phone fixed that day, which was…read moreimportant since I had a flight the next day. Unfortunately they didn't have a spare part and charged me for the labor they spent opening up the phone. Okay, fair enough, I don't want to make people work for free, but I thought they might credit that to me in the future should I have a repair. Which I did, just about a month later. I was 48 hours away from trading in my iPhone XS when I dropped it and broke the screen, needing an expensive repair. While I was not given the $50 in labor I had previously spent (and didn't get a repair) I was given a $10 discount and a working phone about 90 minutes after I dropped it off. Will probably come back here if I need to in the future, but this place is definitely at or above market price, and expect to pay for work even if your phone doesn't get fixed.

i had an ipad with colors messed up and a cracked screen . i took it to them , in two days they had…read moreit fixed at half the price i was told it would cost . they were friendly very good prices . would recommend them .

Excellent service on my Samsung S7 edge battery replacement. Replaced in under an hour, great…read moreprices, friendly technician, and they recycled my old battery. New battery works flawlessly. Highly recommended.

Needed some IT help at home. The tech came out and had everything fixed for me in no time.read more

I will be forever grateful to the wonderful people at Epoch IT. My laptop was hacked and I…read moresearched for computer services and saw Epoch listed. I called and the woman who answered (second ring, by the way, no long drawn-out introduction message) listened patiently and empathetically as I went on, and on, and on, about how embarrassed I was and I knew better, etc. She assured me Epoch would be happy to make it all better. No pressure or hype, just bring the laptop in and Epoch will take care of getting rid of any malicious software that the hackers loaded onto my hard drive. I did that and in less than 24 hours (yes, a little $$$ extra for expedited service) my laptop was clean as a whistle. Matt and Doo Yen were wonderful. So pleasant and patient which is exactly what I needed. This hacking event spurred me on to get a new desktop and Matt came and picked up both the old and the new desktop and brought it back the next day with all of my files loaded onto my new machine. Matt made it easy for me to access all of my files which is amazing if you've ever had to bring all of your files over from an old computer to a new one. I am up and running again (I work part time for a lawyer) and I feel assured my machines are clean and running at peak speed and Epoch turned a very stressful situation into a happy ending. Thank you Matt and Doo Yen for keeping my spirits up and saving the day!

Called them and they said they were open. Went there 10 minutes later 10:30am nobody was around and…read morethe gate was down. After waiting 20 minutes the person on duty open up around 11 and said he was on break ( open up at 10 on break at 10:30?). Ordered the screen for my wife's phone said 3 days okay would call me when it was done.... three days no call. I go there they damaged the new screen. Would take another 3 days for the new screen to get there and they would call me....3 days no call. I called 3 times no answer. Go there the screen won't get there until the next week. Couldn't call me or answer phone to let me know. Finally the following week it was finished. They did call. The ONLY time they called me. This is a very poorly run business....all I can say. I would avoid.

I brought my dead phone to Edward, and he immediately addressed the situation and fixed my phone…read more Very reasonable. Very professional. Highly recommend!!!