Waited for 45 minutes to pay a bill. Then the person helping me left to go help someone else for 15 min during the middle of our interaction. Crazy. read more

My moms blood pressure was almost through the roof trying to deal with a Verizon call center. she had to repeat herself too many times

DO NOT USE VERIZON!!!!! they doubled charge me or throw random charges on ALLL the time and dont help or they beat around the bush when I try to find out why. they never ever truly fix the problem and waste my time. service is awful and I'm in a capitol. customer service doesn't help everrr. waiting for my contract to end to I can go back to my previous carrier. switching to Verizon was one of the worst mistakes I have ever made. read more

I the called the Verizon call center customer service to get a transfer port pin and repeatedly they sent it to my mothers phone which does not work anymore , and I told them I cannot access her phone since it does not work it is broken. Can they please send it to her email? But instead they say they can only send it in a text message. If I cannot access her phone. How can I access or text message?maybe consider sending it through email as she has a tablet connected to her phone number and all they can say is that they cannot do that, please fix this issue. read more

Update: Still haven't gotten the switch and $200 gift card that was promised in the promotion. I have talked with 2 representatives in the store and their advice was to just call customer service again! I can't believe this! Going on 10 calls with customer service that is NO help and have spent countless hours on the phone. Couldn't be more frustrated with this situation and just simply want what was promised to me. read more

Exceptionally terrible customer service. Would not accept a trade-in that Verizon instructed me to turn in at store. Employees only care about you if you are going to buy something. After spending four hours with four different Verizon employees, I thought that Louie got things squared away? Today I got a sim card via FedEx. Why do y'all have to make this so difficult. All could have been avoided if the lazy salesman would have taken the phone when I drove 40 miles to take it to the store. read more

wow. I just bought my second new phone in a month. my first three experiences in this store were stellar. just now I went in with a problem with the brand new phone and they wanted ANOTHER $30 to answer a simple question. complete jerk of an 18 year old kid. read more

I had an appt conformed via email for noon today. I arrived at the store to find it locked up. It seems if they can confirm my appt they should have the courtesy to send a cancellation notice. This is after waiting 9 days for an appt. An employee from a next door business told me that they have been closed for a week. There is no sign on the door with accurate info I realize that things are tough during covid but these are basic commumication and courtesy issues read more

Verizon - Not even UPS can get in - Mobile Phones Near Me - Salt Lake City, Utah

This place is a joke. Went in just needing to take a phone off my plan which is a business plan. 2 stores told me to come into here as it's a corporate store. Holy crap was I met with the most lazy unprofessional people ever. I have a business account and I don't want it deal with overseas phone support because they don't understand me and I can hardly understand them and they have messed up my account multiple times. When I came in they were like "we don't do that" and I call Bull on that one. I pay Verizon tons of money to have service and this is how they respond in corporate stores. This is not ok. Do your job that we as customers pay for. read more

Jen handled on my device issues, including new earbuds, help me with pairing the earbuds to all my devices, as well as fixing my settings to improve sound and reception and lighting and help me with blocking spam calls as well as getting my keyboard to do autocorrect. Thank you Jen! read more

Lied to me about my deceased boyfriends phone and the remaining people on the plan. T mobile told me what they were doing was completely illegal and urged me to take them to court, nah I think I'll just never work w them again and urge my loved ones to do the same read more

Need to update your hours on Google. Left work and had to wait an hour due to inaccurate information

I totally shattered my phone screen and broke both cameras on my phone. I was hoping to be able to ask some simple questions about my options as I'm a college student and paying my own tuition. The people I talked to were super unhelpful and not giving me straight answers. I honestly came in prepared to drop money and buy a new phone or even to on open my own account (I'm still under my parents account), AND buy a new phone. But no one was willing to discuss those options to me and I am super disappointed in the customer service :( read more

Emily Vasilevskaya patronized and talked down to me, the paying customer, in a disrespectful tone and attitude that I don't take kindly to. Not only is there a fraudulent paint company listed on my business account that she refused to address or remove, but she tried to talk down to me when I illustrated that I didn't appreciate her employees making eye rolls about me complaining for a very legit and understandable reason. Their phone support sends you to someone in another country that barely speaks English and makes it even harder to accomplish anything with. For a multi-billion dollar company, you would think they would have some respect for their customers and give you proper customer service. I AM DONE WITH VERIZON!! read more

Echoing those on this website who were treated rudely by the Sugarhouse Verizon. In our case, we were told that Verizon could not help us retrieve a pin for a broken phone (that can't receive texts) belonging to an elderly widow who relies on the phone as a lifeline. Also, refused to cancel the service for us because the account owner is the deceased husband. Zach was the ineffective manager who "helped" us. Verizon is the company who will not cancel the service yet continues to bill us. Trying to file a complaint at corporate regarding ageism, but apparently you need a pin to do that. read more

So my step mother passed away on the 6th from Covid. My father is in the icu fighting for his life. I was told I could give her phone back Scott free and cancel her line to help us out. Also which is posted on their policy. (Store told me no charges would be made) I just got a $250 fee as well as other bogus fees raising our bill up to almost $800!! Funny I can't post the screen shots here.. so I hit up the chat line. Zero help, beats around the bush! Then I say it's taking advantage of your customers in a time of mourning as I would've kept the phone had I know I was going to be charged all of these fees and end up paying for it anyways. He responds with "I'm sorry you feel that way" seriously?! This was supposed to be a relief not to make things financially harder for us all in all tells me to go back to the store that told me this. Smh we will definitely be porting out our remaining 8 lines after this one! I cannot believe that even in death Verizon is STILL trying to scam customers for money!! It's disgusting! read more

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I have been here on and off over several years and they can rarely get anything done. They crammed my bill with an unrequested service last visit. This most recent visit they had over an hour wait. I did not wait, I left, I cannot do anything with my phone, do not have an hour to wait just to start getting help. If Verizon wireless the carrier didn't have such a poor support system I would not need to come here. But vzw is having password reset issues and they will not help unless I'm logged in! This store has curt staff and they appear to cram your bill with service when there. My autism and adhd do not let me have the patience to be abused by these people, This store is a shoddy physical manifestation of Verizon wireless the company. I would avoid this DUMP unless you have no choice. read more

The manager at this store was without a doubt the nicest and most accommodating person I've had the pleasure of dealing with in a very long time! I went in after trying to switch my SIM card into a new phone and he literally helped save my account after I really messed it up by mistake. He went way out of his way to help me out and whatever he's getting paid is t enough! read more

Beware that due to the Pandemic and the amount of people needing assistance at Verizon, there will be a wait. You can give one of the employees at the door your name and phone number, and can receive a text letting you know when they are ready for you. I came when it was pretty busy and they said it would be an hour wait, but it was about 40-45 minutes. The shopping center is fairly interesting to browse, and there is a new target. Miguel was very helpful and set me up with a new iPhone 12, case, screen protector, wireless charger, and different plan. He is very knowledgable about the information and different plans with Verizon. Overall, I am impressed with the kindness and training the employees here possess. Also, all areas are sanitized frequently. read more

Ok so I have had pretty bad experiences here in the past (i.e. waiting 2 hours to get to talk to someone) but yesterday was not that bad. I credit this to the wonderful new manager, Heather! I came in to get a new phone (mine was acting wonky) and she had one of her sales representatives get me all set up. I will definitely be back to this location! read more

Such terrible customer service. All employees act put out by you being there. Waited quite a while for help, then had to leave to be somewhere else. Made an appointment for a later time and was told I'd be helped right away when I returned. When I came back, I sat and waited another 20 minutes, again with employees not caring to help at all. read more

Not quite sure why people are unhappy with this place, I thought it was great. Jamie, was great at figuring out my problem and even took the time to remove the bubbles from my IPAD! I got great service. read more

T6716. We put our faith in there hands. Granted, for older folks, we may need more assistance, but after being told by the sales people " here's my number, call me if you have any questions ", we have never had a return call from anyone at the sugarhouse location. After serving 40 years in the customer service business, this behavior is UNACCEPTABLE. I'm still waiting for a response. read more

I went to this location at the beginning of the year to upgrade my phone, it wasn't until I paid in full for my phone purchase completely that I realized that the woman that helped me upgrade my phone also decided to upgrade my device protection plan without my knowing. I was puzzled why my phone bill was still high after I paid off my phone purchase until I sat down and compared an old bill to a new bill. I will find a different location to use from now on to avoid any "extra" plan upgrades that I'm not aware of. read more

First off everyone was absolutely friendly and kind,but wade was the best Verizon wireless person I have ever dealt with in my life. I've been with Verizon for years on a family plan, and these guys are just the best, great customer service and the most important thing is they made my son and I very happy like we were the only people there. Thanks again Wade and Miguel you guys are top notch....... when I'm in town I'll be back even if it's just to say hi read more

This place is so slow! There is always 5 or 6 employees working and only 1 or 2 actually talking with customers. Nothing in the store is self serve and they make it impossible to do anything without waiting for help. I'm not sure who designed their customer service model but it may be the worst I've seen in any industry including the DMV! read more

If I could give this location zero stars I would. I was disrespected, talked down to, and completely disregarded. Asked to speak to a manager and she was even worse. Didn't answer any of my questions or concerns and ignored me. HIGHLY recommend to not go to this store. Take your money and time elsewhere. This store should be shut down. read more

Yeah, this place is no bueno! I have been here several times and mostly it has been tolerable, but this last time was terrible. The salesman and the manager both accused me of lying to have my phone sent back via warranty. I was told it was out of warranty by 2 weeks and needed to buy a new phone... all this after my phone was wiped (without my permission) and this same store constantly ignored my service complaints for months. When I went back the following day with the paperwork proving I was still under warranty I was told that no such such statement was made and I was being dishonest, despite the fact that the entire conversation was documented with the online customer service center and my friend had witnessed the entire exchange. Basically, the sales and the management are dishonest... anything for a buck, I guess. read more

I'm a pretty calm person but honestly, f**k this place! Horrible, lazy workers. Went in to get a simple screen protector and it took an hour and a half before I up and left. I checked in and they said there was 2 people ahead of me which is fine. They helped around 10 people without appointments and I saw multiple workers doing nothing but sitting in their phones and even one taking a personal call. Emily was also extremely rude. read more

Yeah still sucks! Wait in line to do a simple product return I was suckered in to buying! Awesome. Avoid this store at all cost. Never will come back customer service sucks! BTW manager contacted me to waste more of my time to talk to manager, why? Hang out at your store and fix the problems that's my advice. read more

Going into a Verizon outlet generally means you may as well be prepared to spend a bunch of time. I hate their registration thing when you walk in and looking at the sign talking about setting up an appointment, one gets the distinct feeling that their attitude is you are there for them, not the other way around. It must be a pleasure to do business there...except it isn't. At all. I'm picking on this store because it's the most recent one I've been to and the service levels vary, but this is far too busy of a store to be staffed how it is. One could almost forgive that if there was something more useful to do than to look at endless Verizon advertising. What I can't forget is the blast of body odor that almost knocked me over as I came through the door. This one I am blaming on management (you have lots of money - spend some on waiting room items and ventilation...seriously). I don't know if it is the customer base or the staff or both, but I've smelled fresher locker rooms, absolutely vile, revolting and disgusting to the point where I had to leave. It literally is that pervasive inside the store. I feel sorry for those who just sit in the swill. Take my word for it. There are a zillion outlets and it's well worth the drive to find one that doesn't have that problem. read more

Greeted quickly when we came in. Their service was prompt, professional and very good. Much better than our experience with AT&T.... We plan on being repeat customers. read more

Not good. Been in three times in two weeks. . Waited 15 to 40 minutes on average . My I5s is not not good 2 on the 1-10 scale .I Purchase my inferior I5s back in May, Multiple issues, they sent me a new (Refurbished) one, Still multiple issues after hours of updating. . Decided to update to an I6, I asked for deal to compensate me, No way. They gave me trade in money for my new/old 5s, Then fleeced me for more money to get into the I6, then lured me into extending my contract while hard selling me on changing my family plan. Every time I asked the the sales guy A question he would stare at me like the possum in The Fabulous Mr. Fox. He kept reverting back to some rehearsed script about this and that. He seemed more concerned about getting a good survey than actually helping me. These people are robots. . After my TSA experience, I mean sales experience. I was moved over to the tech guy to switch my stuff over. The "Dude" laughed out load in a belittling way when I did not know my Icloud Password. Every time I would ask him a question relative to Apple/IOS he would tell me to contact Apple or go to the apple store. These people sell Apple products without a means to support them. . Apple /IOS ? What happened to this company ? They went from good to bad. I tunes keeps going down, updates then more updates, software version conflicts, ETC.. The folks at the the store seem to want to distance themselves from this. . What happened to Verizon ? Good to worse. Customer and tech support used to be down right stellar. They seem to be more focused on herding cattle these days. I have been with them since 2000. I just agreed to my last contract with them, see ya. read more

These guys took complete advantage of my daughter!!!! Sold her a phone for double the amount. Insured it with some other company. Refused to fix it without more money. Gave us the "you can contact them" they aren't us excuse. Refused to take it back even within 14 days time frame. Took a $400 Iphone6 too only credited $200. WOW!!! Talked to the Manager. BIG SCAM!! Lie after lie. Just TAKE THE PHONE BACK AND GIVE US OUR MONEY BACK!!! read more

I worked with Aldo -- a real champ. Personable, knowledgeable, patient, no hard sell to upgrade, a true pleasure to have been served by him.

While visiting Verizon to get a new phone for my daughter and mother in law, the connection failed. So we were in the store for a very looonngg time! Our salesperson was Zak. He was great. We joked and laughed through the wait. He was attentive to all of our needs. Never disappeared. He apologized for the delays and graciously took some teasing from us concerning the length of our visit. He could not have been better. Thanks Zak! read more

I have had numerous terrible experiences at this store. The first time, my husband and I lost our baby in the morning and as we were leaving the hospital, in our despair, I set my phone on top of the car. The phone flew off on the highway and was destroyed. We went to Verizon with the intention of buying the cheapest phone possible so that we could stay in contact with family and friends during the VERY difficult time. The salesperson that we got (too upset to remember his name) was 100% ignorant to social cues. We clearly had both been crying, we were exhausted and after telling him exactly what I wanted and needed, he proceeded to try to upsell me to every thing he could think of, and in his inappropriate douchey way, he kept prying me for personal information as if I wanted to be his friend. My husband was sitting in the corner, not participating but patiently waiting, and the salesperson went over, got in his face and asked what he did for work and liked to do for fun. He only stopped after my husband glared at him and refused to say a word. I understand customer service. I know that friendliness is an asset. But so is reading your customer. This person failed in the most extreme way possible. I decided I would never come back unless it was absolutely necessary. Well, two years later and my next phone decides to completely quit on me. Since we have a family plan and everyone is in the midst of an agreement, I cannot change companies. So I go to the store and choose a phone. The salesperson was not overly pushy, he was helpful and understood my simple needs. I was nearly done with my transaction when he went and spoke with his manager and came back stating "my manager really wants me to talk you into the screen protector case package. I can eliminate the connection fee if you buy those two things. It will save you $80." I reiterated that I did not want any extras today and that I would like to take my new phone and leave. I got home and looked at my bill online. Without even asking or offering, they added a $12/month protection fee that I had NOT opted for. So I spent 30 minutes on the phone with Verizon getting it taken off. Pretty sure what they did was illegal. They couldn't sell me anything legitimately so they just decided to force me to purchase it without my knowledge thinking that it would just appear as another random fee on my bill. Have no doubt. These people are snakes. read more

One the best and quickest Verizon experiences I've ever had. Miguel was very helpful. Helped me get exactly what I need, wasn't pushy, made sure all my stuff was on my new phone before I left. Gave me all my options before I made my purchase. Definitely a good Verizon visit. read more

I have been a loyal Verizon customer for over 13 yrs, and I've never had an issue with their customer service until visiting this location. This is by far the worst experience I have ever had at any Verizon corp store. The lady who helped me was nice, but not knowledgeable and was nowhere to be found when I was having issues with the data transfer associated with my trade-in. On top of that she failed to go over my new bill, didn't ask me if I wanted insurance on my phone (just added it on without my consent), didn't ask me if I wanted a physical copy of my receipt and didn't even email me one. I had to go into my account to see the logistics of the sale and make sense of the charges. The manager was more concerned with showing me the 'artwork' on his phone rather than answering questions about my plan. I've always been a diehard proponent for Verizon, but this is tempting me to switch carriers. read more

Extremely rude staff. They also upsell older adults with crap they don't need. They also don't greet you at the door. The heavy set guy was extremely rude and dismissive. I waited 30+ mins no one was nice let me know what was happening. I felt like I was a burden. read more