After a long day of work last week I went to play my PlayStation 5 and blow off some steam…read more Everything was going as planned. No kids, no nagging wife, just my PS5 and my comfy couch. Just kidding, if you read this, wife....
I turned the console on with my controller, heard the beep, the TV turned on, saw the blue light, then the white. All cycles running like usual. I patiently waited for my game to display on the screen.
Well, nothing happened. My worst fears have arrived.
Now to ponder two options. One, throw it in the trash and shell out $500 for a new console; or two, see if this one could be repaired. And if it could be repaired, would the cost of the repair outweigh the benefit of buying a new one anyway. My console was purchased around COVID 19 time when they were hard to find, so I was expecting the worst and they would have to put the ole girl down.
I searched the interwebs and social media. One person on social media suggested Cellairis. The poster said their console was saved, and highly recommended this place. Told me It is located in a smaller store inside of the Walmart off of Walnut.
I unplugged my PS5 and took a little drive. I parked then walked into Walmart carrying my poor console like an injured fawn. I was promptly greeted by a nice gentleman behind the counter. I told him of my troubles, and he told me not to worry, he repairs a lot of PS5 consoles. So, this was looking like a story with a happy ending so far.
He told me the common issue with PS5 consoles was that the HDMI ports were known to fail. Told me that the unit moving placed a stress on the port and they fail after a while. My console never moved, so I was leary. He plugged my unit into the TV, and same results. The beep, the blue light, then white light. He flipped the console around, grabbed the HDMI cord, then maneuvered it around, and placed a lot of pressure on the port. Sure enough, the unit responded and displayed the Sony PlayStation logos on the screen. My man was right. Still is looking like a happy ending for my poor console.
He told me the price to fix was $139, plus a $30 diagnostic charge. He said the part would take a day to get, and a day to repair it. So three to four days turn around. He said he was going to waive the $30 charge, and clean all internal parts to rid the dust bunnies. The cleaning charge was $49, to which he waived also. Payment was due upfront, and was guaranteed refundable if the console was unrepairable. I paid $151.54 after tax.
Fast forward to four days later..
As promised, he called on the fourth day and told me my PS5 was ready for pick up. I drove there and walked in ready to pick her up. He attached it to the TV again and it worked perfect. He apologized for the extra day it took, and told me his work was warrantied for two months. He was positive with his workmanship enough to say he was positive I would not have to bring it back.
We shook hands, he thanked me for my business, and I was on my way.
Overall, my experience was absolutely amazing. Not to mention, saved me $350 not having to buy a new unit. Friendly service, the process was explained very well, and I had zero worries knowing my console was in good hands.
Definitely will use again if another console goes down.
Enjoy!
