Fixed me right up to repair my screen. Pleasant conversation to boot! And a fair price. Look…read moreforward to exploring what additional services they offer. Just 4 stars because there is always room for improvement.

I WOULD NOT RECOMMEND Fix Ur Crack- I made the mistake of allowing this company to replace the…read morescreen on my brand new iPhone, as it had a simple crack. After paying $180 CASH on Saturday May 10th, the screen was replaced for the first time. Immediately after the screen was replaced, there was an Error message on my screen, advising that the product was not compatible with Apple, and the screen was glitching. I advised the technician of this before I even left the parking lot, and I was told to wait over the weekend to see if the glitching would "resolve" itself. The glitching gradually became worse. After calling the store on Monday May 12th, I was assured that I could come back and have the screen replaced for a second time. When I arrive to the store, I was told that the screen was actually not in stock and it was currently being delivered from another store. I left the store, and then returned, hours later, at the time the technician advised it would be in stock. When I arrived to the store for the THIRD time, I was told the part hadn't been delivered yet. I never received a phone call, text message, email, or any other form of communication advising that the part hadn't arrived. I then waited for two additional hours... it still hadn't been delivered. When I requested a refund, I was told that it had to be processed in their system and that because I paid cash, they do not keep that amount on hand and someone with higher authority would have to go to the bank... I come back to the store the next day to have my screen repaired, once again. (I called and confirmed it was in stock and the technician advised that shipment had came in that day but hadn't yet opened the box, after I requested, multiple times, to be contacted when the part arrived). After about 30 minutes after the second screen was installed, my phone began overheating and would not hold a charge. I NEVER had this problem, not even once, prior to Fix Ur Crack installing their screens on my phone. I have requested, for weeks, to talk to the owner, Ryan Lawson, and he has not returned any of my phone calls or voicemails. Ryan had communicated through one of his technicians that he wants a chance to "resolve the issue" by testing multiple phone screens on my phone (that are not Apple products) to attempt a third screen replacement. Fix Ur Crack has had several opportunities to fix the problem that they caused. I have requested a refund of the cash that I paid to this business, as they have ruined my device and I have to pay $300 for a new phone. An additional $180 was literally wasted, and when I requested a refund, the company refused, and said they would consider putting my cracked phone screen back on, for the POSSIBILITY of a refund. When I asked if they still had my original, cracked screen, the technician responded with "Well, we keep the broken screens in a bin and I can't guarantee that it's still in there" ... I can no longer use my phone throughout the day, as it becomes too overheated. The battery life is nonexistent and I've advised, multiple times, to this company that I stay at home full time with my baby and NEED access to a phone, especially in the case of an emergency. I've learned my lesson by never paying cash to a business again, and I'm hoping that someone else doesn't make the same mistake by using Ryan Lawson's company, Fix Ur Crack. Ryan should consider Fixing His Morals.

It is like a recurring nightmare with this one. It turns out our friends at this location neglected…read moreto mark that we never took the phones and left them when we refused to accept the $85 higher than originally quoted monthly fee. This is after being trapped in the store over 4 hours with phones we didn't want because if we left we would be charged for them. Well no big deal except fast forward a month later and an email from AT&T that I was being sent to COLLECTIONS for not paying for two phones ($1600) despite multiple attempts requesting payment. Not ONE request was received and I was yet again forced to spend the majority of my Monday chasing down someone who cared and had any knowledge of what they were doing to contact this location and have them confirm that we never left the store with their phones. I finally received some help after three calls and two transfers all of which requiring me to explain the situation and reset a "pin" number that I didn't have since I am not a member of AT&T. It is shocking that this location and company are allowed to do this to people. How many mistakes can you possibly make with one scenario and worse off how many times can you force the customer to fix it and clean up the mess. I have zero confidence in anything at AT&T and am desperately hoping the promise I was given that this was addressed today is accurate. I did speak to Chris (I've seen mentioned in other reviews) who did show some compassion and seemed to actually care and who provided some reassurance but still don't know what to expect or believe at this point. I wanted to chalk this up to a mistake but it seems no matter who I go to or what I do this company finds a way to make it the most miserable experience possible. I wanted to share because I have to hope someone reading this will choose a different route and avoid dealing with anything remotely close to what me and my family have experienced. So thankful to be back with Verizon and hoping to never have to work with AT&T ever again.

Worst experience I have ever had with a wireless carrier service. They tell you one price on their…read moreonline "chat" service to get you in the door, and then are dishonest to the end without fully telling you what your monthly payments will be. Then, when you call their "retention" department while still in their store, you get put on hold for an hour and then hung up on... They do not care about their customers or honor their word. I was hoping my experience with Valerie would be different but unfortunately it wasn't. Left after being there for hours trying to resolve the issue and ended up back with Verizon. Stay away folks.

I was looking for certain items at a big chain electronic store, but they didn't have a lot on…read morestock. From what they did have, there wasn't much variety. I found this place and they had a TON of options. I ended up liking their merchandise better than the stuff I saw at chain stores, because there was more variety. If you want to ask a ton of questions to choose between products, they're great with that too. Their customer service was great, too. They helped me choose the best valued option, and the price was a good value for what I was getting.

A great professional experience - dropped my iphone 6x plus at home & the screen was replaced in…read moreless than hour (even replaced my screen saver) - I couldn't be happier!

scammed me out of $300. Got my device fixed and it broke the next day. refused to fix it or give me…read moremy money back.

Had a broken camera protector on my phone in which I initially thought was my actually camera…read morescreen was cracked. Friendly gentleman at the desk accommodated my request and he looked at it and assured me that it was just a protector that's broken. $15 for a 2 minute fix. That was great! He even threw in a free flexible screen protector since my old one is old and has some "leak" spots already. Assessed and installed in less than 5 minutes. Highly recommended.