Kwadjo was very helpful and very personable! He really knew what he was doing and helped me to get my son a new phone and answered all of my questions! read more

Incompetent fraudsters. Accessory purchased 7/23. No receipt provided because they have gone paperless. discovered it was not the proper accessory. I've been trying to call for several days to find out what the return process was. I went out there today and was told that all returns were being done online. I was given a link. In going to that link I was taken to a chat program. After 45 minutes I was told that I needed to return it to the place I had just left. I went back and was told, for the first time, not when I purchased the product, not when I was on the chat, not when I was there the first time, earlier that day, but just now, that they have a 14-day return policy and that since this was day 16 they would not processing a return. Now mind you, I understand there is a pandemic. But that pandemic has not one time prevented them from billing me every penny and on the day it was owed. So it seems like the pandemic gate only swings one way. Terrible service. Makes Comcast look like five-star hotel service by comparison. read more

Drew Palmer was awesome! He expertly handled upgrades and changes to SIX devices in one visit. We actually shopped at a big box store before, and then went to the Verizon store. We are so glad we did. We even started counting the random helpful tips he was sharing on all kinds of things related to our devices. Thanks to Drew for all your assistance. read more

I had to leave the state because my mother passed away and had a problem with my data and phone service after I left. My husband and children also had to travel there and so it was a real issue with the data. I tried chatting with them twice got cut off both times, I called them couldn't get an answer, and I actually even went to the Verizon store in the town I was in two different ones and they said they were closed temporarily. I've been with them for 25 years but no longer feel loyalty to stay read more

Shocked at the "service". I needed to update my Droid and came in while I was actively having battery issues. I asked for help with detailing the difference between the Droid Force and the Droid Play, which outwardly look the same, but one is twice the price of the other The guy who was helping me said one is "optimized". I asked him to be more specific and he repeated himself. His partner at the desk told me to "Google It". I got short with both of them and asked what the point is to have an in person store if no one can help and they just want me to go home. I stressed that I was having battery issues and was not at liberty to Google it. I ended up using one of the store phones to Google a third party to find out about the phones in front of me. A few minutes later, as I was paying at the desk, the guy temporarily blinded me with his laser, probably unintentionally. I had to tell him to stop pointing it at me. As I wept through my hand on my eye, I ended up telling him "man, you could at least say your sorry.". Sociopaths. Anyways, got home to find the phone box previously opened, in the wrong color, and without a charging cable, which was supposed to be included. read more

Me and my mother went to see about getting our bill lowered. We waited for the service specialist to get to us. After asking her simple questions like, "How does out bill only go down by 20$ for removing a line, if we are paying 40$ a line for each phone?", "How does our bill go down by 60$ if we pay 285+$ to pay off our phones?" She then replied, with minimal information. Restating the prices and never even giving an explanation. She didn't care about our bill, she didn't attempt to help us, her attitude implied she'd never help. After 15 years of getting screwed over by Verizon we walked out. Completely fed up by Verizon and their policies and actions. As we left, her and another employee "guided" an older women to her car. No doubt wanting to schmooze her after selling her a too expensive plan that will only rise in price over time. Not only have I hated going to that Verizon store for 15 years. I've also hated Verizon as a company's practice. I'm sick of their employees scrabbling to sell you anything, I'm sick of Verizon helping the FCC remove net neutrality. I'm sick of Verizon and I hope this review will deter others from supporting them. read more

Went in to get a new phone for my dad! Charles was super friendly and helpful and we got in and out very quickly! Also, note about Verizon. My experience has been that the company as a whole is willing to work with their customers and they are helpful and accommodating inasmuch as they're able! read more

I had a really positive experience here buying a phone. The staff was friendly and knowledgeable, and took the time to describe different phone features to me to help me decide which one was right for me. Gave good advice on products without being pushy. read more

After being a Verizon Customer for over 11 years, the experience my mother had today is the exact reason I minimize my need to visit this location! I ordered an Apple fast charging adapter and cable online a few days ago, but I was not happy about how hot my phone got while using it. My mother offered to return it for me, as I had an errand to run at the adjacent FedEx store. This SHOULD have been a simple task! Instead, she was repeatedly told that the items were not purchased from Verizon and that they would need to be returned to Apple. The rep actually said that, when he looked in the system, the only purchases I had made had been from Apple. If I had purchased it from Apple, it wouldn't show in Verizon's system AT ALL! He just kept saying everything came from Apple, Apple, Apple! Newsflash!!! It said Apple, because the items were made by Apple! Ugh! After I texted my mom a screenshot of my online order receipt FROM VERIZON!!! They said the order number was too long and it couldn't be found! Eventually, a supervisor was involved and the return was finally processed! My mother (who is a senior citizen, by the way!) said their attitudes were condescending and very unprofessional! She was not even offered an apology for the 30+ mins of nonsense she had to endure! The lack of customer service -not even common courtesy- displayed during visit has ensured that we will never return to this store for any reason, whatsoever, in the future!!! read more

First off, this review has NOTHING whatever to do with the people who work at this Verizon store. It's just that I cannot write a review about the company itself without picking a location. All the people I have met at Verizon stores (and I have been in three trying to resolve this matter and other phone issues) have been wonderful. But these valiant workers are dealing with a company and a system that is so unbelievably difficult to work with, it really goes far beyond a Yelp review. 1. My advice is NEVER ever believe what they say on their website about a "trade in deal" or "switch deal" done online. The amount they promise you....it's 4 months later and I'm still trying to get it. 2. Never, ever deal with Verizon. I have been dealing with them since 1990, back before they changed their name. Every time I have dealt with them, it has been a completely horrible thing. They are so rigid in "their" ways, I'm surprised they still operate. They cannot "flex" enough to really serve their customers. With them, it truly is their way or the highway...of course, you cannot get away from their way until your contract is over. Until then, you have them to deal with. They continue to exist based on their sheer size alone apparently. 2. Then I see I owe more for a "refurbished" phone than I owed my own new phone that I traded in. 3. Setting a new password is a guessing game. You try it, they don't like it, you try again, they don't like. You finally get something that THEIR system will like and there's not a chance on the planet YOU will ever remember it. I could write an entire essay on this alone but let's move on. It's easier to get into your bank account than to get into your Verizon online account. 4. I bought this phone thinking it would work 30 miles from a major city. Guess again. I finally got it to work so long as I can get some wifi. Checking it out, I was told that I am 12 miles away from a cell tower. I'm officially in a dead zone. That means I cannot access internet once I leave my house. (My wifi). Does that mean they will cut me some slack and let out of this contract? I'm such a comedienne! I have tried now for 3 days to get the fabulous trade in bonus I was promised and I'm still failing. I have driven once a round trip of 60 miles to get this resolved and I find I will have to make that trip again. And I have no guarantee I can get this promised "visa gift card" even then. read more

I went to this store with my parents to buy new phones and upgrade our plans. Our experience was exceptionally upsetting when the staff and manager of the store tried to take advantage of my parents by selling unneeded phone accessories that actually hindered the use of their phones. In addition, the manager and two staff members lied to my parents stating that they held classes at 8 a.m. on the last Saturday of each month. My parents arrived this morning to a closed store. When my mother called Verizon customer service they said that this store did not offer classes and had never offered classes. Shame on Verizon for allowing such despicable behavior. We will never set foot in this store again. read more