Every time I go in this retail location I am more than satisfied with the service! The sales…read moreassociates are always very helpful and pleasant to talk to. Just visited again today and Brian assisted me. He helped get me a discount I qualified for as well as gave me many options for reducing my monthly bill. I have had some bad experiences in at&t stores before, but never here!

This is truly the worst AT&T retail store I've ever been at, the employees are lazy and are always…read moretrying to sell something 24/7 even though you say no, they make up lies saying its against there policy when it isn't, the managers seem to be 28% smarter than the regular employees when it comes to the "Apple Policy" but they are not trained in it and that's disappointing, I bought two devices an Apple iPro 9.7 Space Gray 128gb and a iPhone 6s 4.7 Space Gray 128gb, right off the bat the iPad was already opened and had dings and scratched up box, the security wrapping was gone and the iPad was all grease and small scratched and was claimed as brand new and iPhone 6s was dead right when opening and the Touch ID was not working till 15 minutes later, and just a week later the home button / Touch ID is busted, the managers are not helpful, the iPad was used and already broken and they refused to take it and it was the same people who sold me it, and they won't handle the phone and keep pinning this all on the entire Apple Inc. staff and everybody there which is disgusting for that, I copy maybe forwarded to the CEO of AT&T and they keep charging more and more for Data, on the Devices it is the correct Data measurement because at there store they are claiming its 20 more than what is actually used and that's a scam and cruddy store, step up your game AT&T. Net 10 probably has better service, why? It's a self service deal not a unhappy 2 hour time at a broken device store.

I can't remember the last time I received the type of fantastic service provided today at this…read moreVerizon store. The manager, Devon, made our switch as seamless as possible. He is very knowledgeable and service-oriented.

Tanya Land helps me every time I come into this store! She is always so helpful with any questions…read morethat I have with my phone or my plan! She helped me pick the phone that was best for my needs and I am so grateful! She took the time to talk to me and teach me new features on my phone as well! I always make sure she is working when I need to stop in for business or for any questions I have! She is a 5 star employee, she is what makes your store special!

I have switched to T-Mobile and needed help overwriting the new number to my current phone number…read more Kyle at the Butler T-Mobile store explained everything and was very personable. I had to go back and this time Rachel helped me. She was very professional and efficient. She accomplished everything in minutes. I highly recommend this store. Rachel was also very friendly. I didn't have to wait and was greeted upon my arrival. I had a great experience both times.

the manager is rude, nasty to deal with, don't seem to know what he is doing, go anywhere other…read morethen this place

DO NOT DO BUSINESS WITH BOOST MOBILE. After buying a FAULTY Coolpad Surf, the company refused to…read morelet me return it for a refund. Boost had no mobile hotspots available in the store so I was forced to buy one online. Because it was purchased online, they flat out refused to take it in the store. In-associates are useless. Because I was essentially cornered into purchasing the hotspot online, they would not help me return the item in the store. Instead, they made me call up some call center in India and be bounced around from representative to representative without any answers. I was on the phone for one to two hours PER DAY with no resolution to the problem. TERRIBLE customer service all around. Furthermore, they only give customers a small window of time to return items, certainly not enough time to make sure it actually works in your home. Shady business practices. BUYER BEWARE!

One of the worst cell phone stores in the area if they don't know something they will just lie to…read moreyou and then if you check it out online they get butt hurt and start running they're mouth like you should take the wrong info they gave you and like. Well the person that was helping me(lol) was trying to convince me that he knew more a but the phone then the company that made it but in reality he didn't know as much as a 5 year old and probably shouldn't be working there but hey you never know what he brings to the store. So from now on I just don't go there I do it all online and if not I drive to a cell phone store in Dunkirk.

I purchased a Galaxy S21 Ultra and was having difficulties with the screen protector that cost $64,…read moreand also with dropped calls and trying to pick up a network. At first I was told that the screen protectors were non-refundable. However, I then spoke with the Manager, Ena. Not only was she courteous, professional, and understanding of my issue, but she was technically savvy and knowledgeable about the products I purchased. She told me that there would be no issue providing me a replacement, since my issues arose and were presented within the 30 day window. She then explained to me how to change my screen sensitivity, which then fixed my problem. When my screen protector then somehow got mangled while in my pocket, and when I started experiencing the dropped calls and network issues, I brought my phone in. The gentleman who first started to help me (can't recall his name) was very understanding and was a cool and chill dude. Ena then explained it was an issue with the 5G service being incompatible with an area that only had 4G towers. They replaced my sim card with a 4G one for free, and then also provided me a brand new screen protector that they also installed for free. In summary, I am very satisfied with the staff of this Verizon store and how they were able to address my issues at no cost to me. While the compatibility issue does present a concern with the product as I paid for a 5G phone and am only able to use 4G, that is a separate issue altogether. I just want to thank Ena and the gentleman for being professional and courteous and for successfully addressing my issues. Will add that Ena has an impressive breadth of product knowledge and I am very fortunate to have had her address my issues.

I really having been waiting through this virus to get a new phone. Becca was very friendly and…read moreaccommodating. She answered every question, transferred all my data to the new phone and was super friendly through the entire process! EXCELLENT

My friend was looking into trading in his iPhone for a new one. The people told him to wait 2…read moremonths for the newer one because of the features he wanted. That was nice of them. Nice clean organized store in a plaza with plenty of parking. Friendly fast honest staff.

Yes no working number to call them, sounds like they don't want to help. Have talked to 2 people…read morethere and no call backs yet to fix a problem. This the 7th phone we have bought and we were lied too. Guess to get promotions and anything else to get things, they give you no promotions for things you can use without changing plans ext. Been a customer for 13:years Update as of now they said they fixed it.

Buyer beware, unless you want to enter a mystery box of confusion and finger pointing you should…read morestay far, far away. Stare at that Victra sign and may the odds be forever in your favor. This review is an update to my last. Oh what I fool I was! I should never have trusted Verizon much less a Verizon reseller. It has given them a magical opportunity of blame and no accountability or satisfaction. Last I was here I gifted my father a new iPhone taking advantage of a similar promotion AT&T was running that worked great for me as an AT&T customer - an old iPhone trade-in for up to $800. Fast forward and long story short my parents never received the credit on the phone my father traded in. Verizon places blame on Victra. They have washed their hands of the whole matter and walked away. Victra is blaming the original salesman. They state he processed the paperwork wrong or something - the story keeps changing but he is their convenient scapegoat. Whether Verizon ever received the phone I do not know but we have no recourse and Verizon and Victra is not accepting any accountability for the failure of their employees. I wish I could tell my past self to stay away from such a store as Verizon is notorious for their poor customer service and I can see Victra is no better. We even contacted the email that they left in the previous review and never received a response. It has been a bitter pill to swallow but I say to you, dear reader, if you want to avoid frustration and over-spending don't go here for that is all you will find.

What a great experience! The staff was extremely helpful by reviewing my plan and offering me ways…read moreto save. I now have a less expensive payment each month with new features. Tremendous!

Armstrong sends its customers email and direct mail notifications of how good their service is and…read morehow they have been uprading their network. PLEASE SAVE THE MARKETING EFFORT AND PUT THE MONEY INTO UPGRADING YOUR NETWORK!!!!! IT'S HORRIBLE! Internet connection fails for a few minutes several times a day. Armstrong always suspects the customer as the problem. However, after all of these years, and many, many escalations, the issues still exist and appear to be getting worse. After a career in telecom, I can assure you that the issue is capacity. I don't have many options in my area but as soon as I do, I will kiss Armstrong goodbye.

Where are the negative stars? They clearly need that rating on here for armstrong. My internet…read morewould go out every day around 3PM. How do I know? Because the school bus would pass and my internet would have already gone out, or it is very close to going out. Every. Single. Day. They "upgraded" the internet. Now I cannot even watch a movie without it glitching out. Calling armstrong is like calling a deaf doorknob. Nope, our system is great! You must be the problem, sir. I own a successful IT company and have been in business since the late 90's. Give me a break. Stop lying to me. They are worse than verizon. Ok, that wasn't accurate. Nobody is worse than verizon....I get a ton of mail and email, telling me how I can upgrade armstrong, however. Was that the plan? They downgrade the network, then ask you to upgrade after they lie to you and tell you they upgraded you?