Had to simply take my modem to the store to turn it in and waited 30+ minutes in line. Line did not…read moremove even one time and there was 10+ total people waiting. Service rep finishes up a customer after laughing and chatting about non spectrum related things and then just walks away. After she walked away I waited for another 10 minutes and she still hadn't retuned and I had just had enough. Totally wasting my time with no regard for peoples time. I get it you get paid by the hour but have some respect for other peoples time and maybe have a little sense of urgency to get your ridiculous line moving. Worst customer service I have ever experienced to the point I felt obligated to leave a review (something I never do)

I was having problems getting my husband's phone turned on with Spectrum. The lady that was…read morehelping me was sick has nothing. Within 3 days I was sick and ended up in hospital with the flu. Her name was Heather Smallman

I subscribed to the 'unlimited' plan so I don't run out of anything and is convenient. Well, it's…read morenot. They consider P.R. as an International destination. So, in my unlimited plan I ran out of plan? If it is unlimitted. Besides, P.R. is where mostvof my family is. I would not have chosen it. So, I went over the 'unlimited' agreement by $1.50. So, the smart set up intead of charging me that it automatically send me to the next full billing cycle. Instead of charging me thr $1.50 they decide to charge $65. On top of that, they suspended my service unbeknownst to me? I find out after I try to make several calls. Not fair at&t. If you want to have all kinds of hidden monster in your club plans uou should call yourself Verizon II. NOT GOOD BUSSINESS.

From the owner: AT&T, serving over 81 million wireless customersread more

DO NOT DO BUSINESS WITH BOOST MOBILE. After buying a FAULTY Coolpad Surf, the company refused to…read morelet me return it for a refund. Boost had no mobile hotspots available in the store so I was forced to buy one online. Because it was purchased online, they flat out refused to take it in the store. In-associates are useless. Because I was essentially cornered into purchasing the hotspot online, they would not help me return the item in the store. Instead, they made me call up some call center in India and be bounced around from representative to representative without any answers. I was on the phone for one to two hours PER DAY with no resolution to the problem. TERRIBLE customer service all around. Furthermore, they only give customers a small window of time to return items, certainly not enough time to make sure it actually works in your home. Shady business practices. BUYER BEWARE!

One of the worst cell phone stores in the area if they don't know something they will just lie to…read moreyou and then if you check it out online they get butt hurt and start running they're mouth like you should take the wrong info they gave you and like. Well the person that was helping me(lol) was trying to convince me that he knew more a but the phone then the company that made it but in reality he didn't know as much as a 5 year old and probably shouldn't be working there but hey you never know what he brings to the store. So from now on I just don't go there I do it all online and if not I drive to a cell phone store in Dunkirk.