I was in the area when I had an issue surface with my phone that basically resulted in me needing a new device. To say I was frustrated would be an understatement! I usually find going into a Verizon painful. I have been in some Verizon Wireless' around CLE for simple tasks and felt like I spent an entire day there. I was in and out here in under 30 minutes and it was a DELIGHT. Anthony, the manager, is extremely helpful. He's very knowledgeable, didn't try to upsell me on anything and kept everything black-and-white. He is by far one of the most qualified people I have ever dealt with at a Verizon local store. He knew exactly what he was doing and didn't get "held up in the back" or "need my manager" as I've had had happen to me at other Verizon locations. I stopped in during a late afternoon and was the only person there. Anthony wore his mask properly (key word: properly) the entire time and I felt as comfortable as I could have for needing to be out during COVID. Thanks Anthony for all your help and allowing me to get in and out of the store quickly with no fuss or catches! read more

I've never done a yelp review like this but needed to find a way to say just how horrible the Vermilion Verizon is. I've been a customer since verizon bought out Alltel. The young male worker that was working last week was rude. The service he was going to make me pay for was free at the store in Lorain. I don't even know if I have the words to describe the level of customer service. I suppose the only way I can make sure he doesn't continue is to let people know that there are two stores a few miles away that are nicer, actually have samples of phones and have employees that can speak to you, not at you. The level of disrespect coming from the Vermilion store is unbelievable. I didn't go in angry or demanding I went in looking for help and guidance. I left wondering why I am even with Verizon if this is who represents their company. Just a warning I was told by this worker that they charge for information if it's something they can do. He called it a "tip"! So if you need help with something you've already spent thousands of dollars on, I suggest going to another store. read more

Some of the worst customer service I have ever experienced. Workers lied directly to my face about my cell phone shipment...that iPhone 7 doe.......extremely bummed won't be getting the phone for at least 2-3 weeks when I preordered it on the first day. #sadkitty. Another customer was trying to convince the sales person to sell him sell him a contract and phone and the guy just didn't want to. V confused...lol. idk need answers? Right? Just tryna party and play all the fun new games on my phone!?!? Any how ...so help me god if I don't have an iPhone 7 in my paws by October 5th .... YUH!!!! #paulmcmahonwashere read more

Nothing but great things to say about service.. I had to switch from sprint and the two guys working helped me with everything. I would definitely recommend this location! read more