ZACK was amazing! switching from one company to another is NOT easy or fun for anyone , but Zack…read moremade it quite entertaining. There were multiple employees there contributing to ensure we got the best deal when we made the transfer over and it was much appreciated. Thank you staff of Elyria Midway Mall location for making a great first impression.

While the staff at this store is great and I have never had an issue, the appearance of the store…read morehas change dramatically. While going into a business nearby yesterday, some of the windows were so dirty that you can't even see inside of the store. It's a shame that such a big corporation doesn't care about the appearance of the store.

Very poor experience. Went in there to pick up my new watch at around 11:30am. The guy was who was…read moreprocessing me didn't seem too interested in helping me with my order, was matter of factly instead of helpful. Was condescending and as I waited around to make sure my device was properly working he was more interested in talking to the other associate about Taylor Swift. I will NEVER go back to this location. I should have kept with my first instinct and bought from Apple as I usually do and bypass Verizon altogether. Zero stars. A white guy with glasses, verizon specialist KSMO B2B Director, according to my receipt

I wish I could give no stars. Just waited for 20 minutes while the manager stared into space saying…read morethat he wasn't allowed to help customers. Literally there were no other customers to help. Brian should not be employed.

DO NOT GO TO THIS STORE in Chestnut Commons - This is not a corporate store and the customer…read moreservice is horrible. This store is strictly to sell Verizon products - Our employee went in there to get see about repair on a broken I Phone - He walked out with a new IPhone and watch. Changed our bill - they took the remaining balance on his "broken" IPhone and put it on another employee phone - When I went in there to return everything - they said it would be a be a $50.00 per device "return" fee - When I asked where that was in writing they said you had to go to their website and read the fine print. They advised I would get a shipping label in the mail in 3-5 days - Guess what it never came - I had to go to Corporate store and they printed me one out on the spot - All of this could have been avoided if they just told him to call Asurion and for $ 99.00 he would get a refurbished phone (which is what we did) Today I have spent over 60 minutes on the phone with Verizon Customer Service trying to get the bill straighten out, because the store never did that either. Avoid this store at all costs

I needed help with a phone that I purchased off of the internet. Amber was so helpful. She went…read moreabove and beyond to help me and I am so grateful. Management should appreciate employees like Amber. Five stars!

great service brand new and new management. they know what they are doingread more

Okay Verizon! You failed to fix our internet issue after ELEVEN DAYS. We have gone to another…read morecompany that will take care of everything we need. Bye Bye

This was a tough decision on how many stars to provide. I give the customer service 3 stars once…read morethey finally get to you to assist in anything you need. However, the process and time you will spend there is 1 Star. We have been at this location 4 times in the last two years. Each time we are there 2-4 hours. We go during the week days when they are less busy, but even when there are only one or two customers before us, it is still a minimum of an hour wait. We have bought two new phones, traded in another phone and had them help us with a new glass cover on the 4 occasions. They are slow, not organized in any way, and I'm not sure why we keep going back except that we have been Verizon customers for years and this is our easiest access location. Just know going in that you will need to not be in a hurry and you will waste your entire day there.

Went to the store because me and my family have been having issues with our line. My husband called…read morethe day before to try to handle it over the phone and the associate over the phone was rude and unhelpful, stating he needed my husband to go in store to help him with account issues. News flash you only need the phone for tech support our account can be accessed by any device with wifi. So theres lesson one for the verizon professionals. So i went into the store and when i had mentioned my husband called a sales associate name Hunter immediately told me that my husband could be a little nicer on the phone and refused to help me as well. So now im going to Tmobile because I dont understand how a business expects to keep a customer they wont help. Especially for $200/month for 2 of the top service lines you can pay for.

Had the pleasure of dealing with Sam, who explained everything very clearly about my bill and my…read moreservice. Very attentive, knowledgeable, and helpful, and helped me get an amazing deal on a new phone. I will definitely be back

Go somewhere else to upgrade your devices. The rep that we had told me and later my wife incorrect…read moreinformation about the next steps in the process multiple times requiring her to have to come back two separate times for Face ID because he didn't know what he was doing and blamed it on the phone update. Spent 4 hours on a Sunday and still had to leave without all of her apps loaded. Go somewhere else if you want competent people to service you. Having been a Verizon customer for over a decade I can say this was the worst experience I've ever had to endure. Then they called me 4 days later telling me they forgot to charge tax on our upgrade and if we didn't come back to the store and pay up they would shut off our phone. I sent an hour on with corporate discussing the issue. Corporate was much more interested in making this right. I will never step foot in that store again.

If I could give this store 0 stars I would. I came into this store to get added onto a family plan…read more I had intended to activate an old device to keep costs down. They talked me into trading in my current phone and upgrading. They priced everything out and the numbers were good. They also said I would be receiving a $200 bill credit and a few accessories with a promotion they were having plus I was switching from a competitor. I thought awesome these people are being so helpful! Well the told me how much my phone was going to cost with the contract and we were good to go. There were several times they said something that I didn't understand and I asked them to clarify and they did. They mentioned the edge program and I told them that I did not want to do that and wanted to do contract. I told them that several times and they confirmed that they weren't. I pay for the price they gave me for the contracted phone and sign the contract, which they told me was a 2-year contract. I find out two months later that it was all a lie. I check my bill and I am getting billed monthly for the device, which is edge and they told me that wasn't what they were doing. I call Verizon customer service and they have no record of me paying for my phone, yet I have a credit card statement that says otherwise. I went back and looked and they charged me for all of my "free" accessories to make it look like I was paying for my two year contract phone price and slipped the edge plan in very VERY subtly because I was very adamant that I did not want edge. I do not recommend going to this store unless you want to get ripped off and lied too. I have NEVER had this problem before and have always believed what a company told me. Plus they had this promotion posted in their store. DO NOT GO HERE EVER!

Dishonest employees that will lie to your face. I took a old Verizon phone in to have activated for…read moremy son. The store employee told me it would only be a $20 monthly line fee added to my account. In reality they charged me $40 a month and put me under a two year contract like I was purchasing the phone. When I realized this I went back to the store, they said they would correct the mistake. The employee never corrected the mistake and after going back to the store month after month for several months it only got corrected when I had to upgrade to a new phone with a two-year contract because the old phone was no longer working correctly. When asked to speak to the manager they told me that he was fired and expected me to except that as a reasonable answer, I then had to ask for the regional managers contact information which they reluctantly gave me. I was never credited for the over charges that were made to my account! Do not go to this store!