I would just go to another Verizon store if I were you. The first time they charged us almost $1,000 without showing us the bill..just sliding the sign screen over. I trusted the guy so I foolishly signed. Got our statement saying Verizon charged us nearly $1,000 in early cancellation, new lines, taxes, etc. next time we go for an upgrade asking for 128gb in iPhone 7 and he gave us iPhone 7 32gb :-/ didn't think to check the box to make sure (again stupid of me to trust them). Called corporate to let them know this store SERIOUSLY needs to be checked on.. read more

Verizon - Mobile Phones Near Me - Watertown, New York

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Stopped at the Verizon store at Salmon Run Mall in Watertown NY. To upgrade my phone and the salesperson was arrogant dismissive and lied. After nearly 10 continuous years with Verizon, we will be seeking out a new cell service provider. The other service providers should pay that salesperson a new customer commission. read more

If I could offer 0 stars I would. Let's start by saying I've never been more mortified of a humans actions than I was with the employees of Verizon Wireless at the Salmon Run Mall than I was on 2/19/22 at roughly 11:30am. This includes the Manager, Aaron. Saturday morning around 11:30am ish, we were in the store looking at iPads dealing with a female salesman when we observed & overheard the manager (Aaron) & several employees (Kevin) berate an elderly man & a younger man. The two men were sitting patiently at one of the bamboo tables when we arrived. Something must of happened when the young man approached the manager asking to speak with him. The entire scene was pretty horrific & Kevin along with another bearded employee were very aggressive & circled around the younger man almost immediately like a pack of dogs when he walked over to the the manger near the entrance. All of the Verizon male employees including a 4th male employee went out of there way to be extremely confrontational & unprofessional to these two men. Clearly a lack of customer service & behavioral issues exists within their salesman. We clearly heard the young man ask for a regional manager or district manager to what the manager responded very arrogantly "we don't have one right now" which my wife & I thought was a very odd response. About 30 seconds later the Verizon employees ruined it for anyone in the store & we all left. We did notice that both the older man & younger man appeared very reasonable during & even after when we went out of our way to ask if they were ok. We saw them in the mall at the other end.....They told us in full detail of their situation but we won't skew our review, strictly facts. Observations we saw/heard first hand: 1. Aaron verbalized he was the manager would "throw them both out" & "call the sheriffs if they didn't leave his store." The two men did leave about a minute before us. 2. Aaron state "we don't need their business" after the two men left the store within earshot of customers as we left 3. Kevin step toward the younger man asking if he wanted to "say something" or "do something" 4. Another bald bearded employee step toward the young man as he was leaving, we can only assume in an attempt to brush into him & cause a larger scene. 5. All four male employees verbalize several expletives toward the two men within earshot of customers within the store. 6. All four employees continued verbalizing & demeaning the two men after they were asked to leave the store & in front of other customers. They even began talking about "getting physical" with the two men. 7. One employee stated they work between the local store on Arsenal Street to the two men, so "good luck" getting what you need know. Very appalling behavior to say the least. We told the two men to file a complaint as we will as well. Kevin & the two other male employees should be reprimanded if not fired for their careless disregard for the general safety of the public with their reckless behavior. Aaron if he is in fact the manager should be absolutely fired for his incompetence & lack of managerial qualities required to deal with the general public. We will pray for these 4 men tonight & all future nights. I urge you to go anywhere but this Salmon Run Mall Verizon location. read more

Horrible customer service. Only concern is to up sale Recently bought an iPhone the sales man only wanted to sell more items and did not actually activate phone. "You can do this at home." So the phone sold to me did not work for a day had to call the 800 number for over an hour to find out it was not activated correctly by the store. read more

Yesterday my phone broke and I needed a new one that day. Melissa helped me find the best deal! Instead of having me pay full retail for the phone, she asked her manager and asked if I can get my upgrade early. He approved it. Melissa then told me if I got the road side assistance and mini iPad I'd still be getting a better deal. She's saved me a couple hundred dollars! It was very helpful and she helped me set up everything. I would recommend going her for any Verizon customers. read more

I dropped their service because the bills always seemed to be getting higher and the customer service was rude when we asked to charge my friends phone who had a billing error with them and was currently trying to fix it the lady told him go somewhere else thinking it was funny. I do acknowledge the rest of her co-workers didn't find it amusing but he went to ATT next door and they helped him without asking what service he currently had! Very disappointed to see this lack of professionalism from the employee. read more

My husband and I are moving to Germany and inquired about purchasing new phones so that we can just use a different SIM card once we arrive overseas. Aaron a solution specialist was very helpful and was definitely geared towards the best interest of the customer and not just making a profit. read more