I canceled my cable tv one day into the next billing cycle and Spectrum wants to bill for the…read moreentire month for $250. It's despicable to charge a customer that much for something not received. The utilities in Wisconsin can only bill for what is used and this should be no different! I will be killing my cell phone and internet as a result of this! Run far and run fast with this company! If I could give zero stars I would!

DO NOT DO A TRADE IN. I had called concerning a scam of a trade-in program. I had called twice…read morebefore with a complete different answer to a difference for trade offered and what received after "inspection". $300 extra charge after the fact. Escalated my call to "leadership" They act like this is a "red carpet" offer for their near and dear customers. High disappointed. I asked if they can review recorded calls where I was told the apparent "misinformation". No answer besides rereading me the amounts. Total scheme. Bait and switch to the highest degree.

Excellent service listens to your needs performs to your expectations. Highly recommend this agency.read more

Paid for rush service ($270 - 3 service attempts)) to serve a 30 day notice (over a 6 day period…read moregoing into a weekend) to evict persons living in a probate estate home. Server stuck a copy of the notice in the door on second attempt because he "saw rubbish" outside and assumed they had moved. With that inexperienced and stupid attempt he basically told the occupants what he was doing. (I was told by the office that he had 10 years with the company) Three attempts means three attempts, lousy or not. The same night my client heard from a third party in communication with the occupants that they had found the notice (not legal service). I emailed the company THAT NIGHT and told them what had happened. The server had gone out the third time the next morning prior to the company contacting him. The entire time of the contract, it took the office HOURS to contact the server (they told ME this) They gave me one more service attempt because they had admitted they screwed up. The server saw lights on and heard voices inside but (surprise) they wouldn't open the door. For the last three days of the service period, I emailed the company for status without response approximately 10 times. When I called, they told me that they received the emails, and were waiting for their server to respond. I've been practicing law 30 years and have used many companies for service of process. This company had no plan on how you serve an individual, made fatal errors, and had poor communication both internally and with the client. I wouldn't use MSI to serve a notice to a child's teacher that they were sick that day, let alone anything important. Without any doubt among the worst in the Chicago area. Stay away and don't waste your money. ----- Regarding the owner's response below, it is utter nonsense. I sent these guys to serve notice on a vacant house for $270? The owner is lying. I told them three people lived there. They were sent there to serve notice, not to make a judgment call on occupancy? Oh, and do people ever leave a house? Their server left a notice in the door, effectively rendering any future attempts futile. The woman in their office admitted it, that's why they gave me an extra attempt. It wasn't a "courtesy" attemp. They screwed up. You have a weekend job and you don't communicate with the client? That's poor business practice. As far a suggestions. YOU MADE NONE except a stakeout which given your track record would be a waste of time and money.. I emailed 6 times Monday morning for status, and called when you didn't answer. Hey man. I know it's painful to get a bad review. But you should suck it up and try to get better instead of lying on Yelp. You have a poorly run business.

I recently started another business and was in need of a new VoIP phone system. With so many…read moreoptions out there the process was overwhelming. After contacting Aaron at BTS, he made the process extremely simple. We were presented with multiple options with the pros and cons of each solution, and ultimately decided on 8x8 as our hosted VoIP provider through BTS. The price was the same as working with 8x8 directly and BTS provided one of their technicians onsite free of charge to setup all of the phones. I highly recommend BTS for all of your business communication needs!

The whole team is great, answered all our questions and were knowledgeable - even save us money!…read moreOur new VoIP phone system is amazing, we're so glad we made the switch!

I had a very negative experience with them recently. They were persistently annoying about…read morecontacting me over and over and pushing me to use their services. After I couldn't get a local place to recover my data, I decided to send to them (big mistake of not reading online reviews of them beforehand). They had quoted me over the phone a cost of $395 to $1000 max to recover. After I sent in my drive, they quoted me $2000!!! After I said no, they came back and said they could give me a discount to $1500. I still declined and now they want to charge me $40 to send my drives back (I had sent them 2 drives to place any recovered data on). The rep never told me or quoted me a price that I would have to pay to return my drives. He pointed me to a service agreement wording which was very vague and did not quote a price either. I will be sure to involve my lawyer to put this company in their place!