These people are fabulous. Every time I've spoken with the staff, I've gotten a different…read morewoman--and each has proved kinder than the last. Not that I'd expect office staff to act indifferent, officious, or rude, but these folks bowled me over. I was a total baby and bailed on an appointment, and the nurse (I think it was a nurse) who called back offered every accommodation to make me feel safe. I think I'm in love.

Every time I call to schedule an appointment, I'm put on hold for an extremely long time and then…read moretold that a nurse will call me back and it never happens. I had a bad experience here with a nurse who has since retired and when I complained about it with the person in charge I was treated in a very patronizing way, since then when I call they put me on hold and never respond to my serious health concerns. I'm reporting them to the governor's office.

9/17/19 Your display of our great American flag is absolutely disgraceful, you need to retire it…read moreproperly and immediately!!Either get a new one or do not put one up at all. I can't believe you walk by this every day and don't feel ashamed. You have been informed about this and Have done nothing!! I would never go to this office if that's the kind of disrespect that you show!! 9/18/19 Like after multiple phone calls and to the mayor

We love all the doctors at this practice. They are team players in getting your kid what they need…read more Good listeners. Good advice. It's been a positive transition from our previous pediatricians.

The staff at this Practice has been wonderful to deal with and on the ball. In particular, my PCP…read moreis excellent! Knowledgable, kind, thoughful and thorough. I know I am in excellent hands with her and I'm very grateful. My only frustration is thrying to reach someone by phone. It is rarely if ever answered, which can delay making appointments and questions being answered.

This place is great! Everyone is nice and helpful. The doctor I had was truly amazing. I had asked…read morehim that I wanted blood work done and he made it happen without disregarding me like the nurse from John P Musante Health Center did (located at 70 Boltwood Walk Amherst, MA). He would explain everything in detail and he would even go over my tests with me and explain the results. I like how there's an in house lab here so you can get your blood work done there. It was easy to make an appt here. A nice little doctors' office!!!

She would be constantly late for our sessions, im sorry but if I am paying $200 I don't want to be…read morerushed and have my issues dismissed

WOW HAVE NEVER MET SUCH A MORE DEDICATED &KIND DOCTOR WHO ACTUALLY CARES ABOUT THEIR PATIENTS. You…read morecan call Rachel just about anytime and rest assured she will 98% actually answer your call, or call you back within 15 min. Rachel is very committed to her patients and is an ADHD/ADD advocate one might say. Anyone who has ever said anything negative about Rachel, was probably just afraid because she tells it like it is. (Denial can cause anger) Rachel has opened up a new positive world for me. I could go on and on. But any other patients who are lucky enough to have her in there corner, know exactly what I'm talking about. You have to be willing too put the work in to live a healthier happy lifestyle. Thank you so much Rachel for everything you have done for me. Thanks again, Ryan. K

Update: used their services again in 2021 and they are up to speed again. Attentive and…read moreknowledgeable PTs, I wish I could have continued to use their services after my prescribed time was over. Nice people!

I agree with a former post from a Barbara F from South Hadley. I had gone to Attain before when…read morethey were another company. The therapists were a breed in themselves. I went to Attain and I never felt they had my best interest with them. Their were times when I would lay on the table and I was told to do these certain sets. I stared at the PT the whole time. She did know if I did 10 or 50. Then I got a doing great Darlene! One time they were short staffed and had their secretary or office staff telling me what I needed to do, and she actually was critizing what I was doing. What kind of a place is this? They seemed bored, a lack of personality and to be honest since I have left I have spoken to at least 5 people who went there and felt as I did. I also felt that I because I was older, and that they did not really listen to what I had to say, I heard the age thing from those 5 other people. As if I had nothing to say or it was not a big deal. I got away from them fast and found a much better place where it is one on one and people who have had many more years experience and where I made huge strides. that in itself says it all. I call Attain the physical therapy factory place. I guess if you did not know better you would accept it. To me it was apples and oranges, they were ridiculous!

The staff certainly are friendly enough (thus the two stars), but the administration of this unit…read moreis poor - at best. A family member has had 3 pet scans at Holyoke (Medical Center) in recent months. It took nearly three weeks to get the first scan results. The third scan took two weeks. For that scan, when we asked what the delay was we were told "the guy who reads them is on vacation." Ridiculous. Spend the money and hire someone to read the darn scans. We complained and got results. But we wonder about other families waiting on their results? With illnesses like cancer, etc the toughest part can sometimes be the waiting for scan/test results - Holyoke Medical Radiology doesn't do their job in making this process less scary for patients.

As a mom of three between, myself, husband and children - we've had a lot of imaging. I have…read morealways found the HH radiology to be kind, efficient, and professional. I have to give a shoutout to the MRI department which I believe to be exceptional- from booking to techs to radiologist.