Kids love the place. They get good workout and excitement from all the equipment and toys there. Whoever thought it was a restaurant and went there to eat- I have nothing to tell you. Place is clean, it is large place so I wouldn't expect it to be squeaky clean, but we give our kids shower upon return to home. We treat this place like young kids gym, and that's what it is. Think about it, where would your young kids will go to get this much sweaty fun anywhere else? read more

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If half your park is closed (some due to broken items, some due to lack of employees) then give some sort of discount. At least give the customer a heads up before they pay full price. One month later, more stuff is broken and closed. read more

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Staff is extremely rude and their "manager" thought it was okay to yell at me over a pair of socks my 1 YEAR OLD who wasn't even jumping, was wearing as I was CARRYING her through the jump park. Keep in mind, I was charged for socks I didn't even purchase and she gave me a hard time about a refund. She has been Extremely rude the past few times we have been in here and I keep trying to give the place another chance but she ruins it everytime. Will not be coming back. Terrible. Not to mention it's filthy in here with dirty band aids all over and in the foam pits. read more

Vertical Jump Park - Not to mention, the dirty bandaids ALL OVER and in the foam pits. Definitely not kid friendly - Trampoline Parks Near Me - Erie, Pennsylvania

Discusting. Ordered food and waited 45 minutes and it wasn't even ready so i had to leave. It looked like nobody knew what they were doing in the kitchen. read more

So me and the girls got unemployed right. Our store closed and we wanted to have a fun day together and bond. We went here to have fun even though we're "older" and the workers gave us dirty looks. ONE in particular was ridiculous. He was bigger and had dark black hair (dyed) and he was so rude. Gave us dirty looks when we were paying and I didn't know we needed a wristband and snarkingly told me I needed one like I was an idiot or something. That guy is miserable and he was in appropriate about my friends name. He needs and attitude check and customer service training ; the other employee was actually aware of how rude he is and gave me the look like I'm so sorry girllll. We had fun anyway. read more

Buyer Beware!!!!!! Vertical Jump Park Erie, PA..... I booked a birthday party on the 8th for the 18th. On the 9th I had to call and cancel. I spoke to a young girl and she said she would call me back if she had any questions. Over a week later and they still have not refunded my $200+. I have called all day. No one answered the phone until after 4pm (they opened at 10am). I talked to Ben and he said he needed to go ask his manager. He came back on the phone and was asking me questions like, "are you the parent hosting the party?" (Probably if I am calling to make sure it's cancelled and asking why my money hasn't been refunded. I asked to just speak to the manager because I didn't trust that it would get done since it didn't get done the last time I called. I heard him speaking to her and then proceeded to wait on hold anyway. Another young lady picked up the phone and said that her manager was on another call and she would just transfer me to the manager's vm. I said, "absolutely not...I'll wait." Maybe 7 min later, Nikki picked up the phone. Asked if she could put me on hold to pull up my information. After she picked the phone back up, she said, "oh, it looks like there was an error on our end." Now she has to let corporate know on Monday to see if they will give me a refund. Complete BS!!!!! I will say that they not only have bad reviews online, but they will try to steal your money. I would avoid them at all costs. read more

This place needs a serious cleaning! With a pandemic happening you would think it would be clean. WRONG! I literally wanted to bathe my kids before they got in the car. Half of the attractions weren't working and the workers were lazy and didn't know anything. I was forced to pay for large icees because there were no small cups! And honestly, for the price that we paid, I was not impressed with anything. We won't be back! read more

This place is absolutely not family or kid friendly. The staff is about as rude and ignorant as they come. The owner absolutely doesn't care and is about as competent as the employees. Also super gross and dirty with dirty bandaids in the foam pits. Do not go there! read more

Very disappointed In this place. We have gone several times and had a great time jumping. My daughter is turning three and asked to have her party here. I have been calling for weeks trying to schedule her party. We talked to a woman worker on the phone and she stated that she would call us right back her manager was on the phone. She never called us back and since I have called thee times and left two voicemails and no call back. We will not be doing a party through them now as they clearly so not want the business. read more

This is a great trampoline park. There is a way better environment then all the other trampoline park in Erie.

I was quite hesitant about visiting here after reading all of the negative reviews on Yelp and on their Facebook page. I expected much worse. The only complaint that I have is that the staff needs to be trained better. Long waits in line for food, passes, prizes, etc because they weren't working efficiently. The park itself was perfect for my 3 year old son and 11 year old cousin. I will definitely be returning but next time, I'm getting myself a pass :) read more

Worst run concession stand in the United States. Most likely, the entire world. 45 minutes to make a hotdog? Come on man!

Do you like being treated as if they are doing you a favor to let you spend your money there? Then this is the perfect place for you! I spent $100 and a Saturday here with my son and two neighborhood kids. I'll never be back. This place needs serious customer service training. First, I brought my own socks with bottom grip as I knew places like this required them. Nope, you can't use those here. I was forced to buy 3 pair that were pretty much identical to the ones I had brought. Only difference was that these said vertical jump on them. Way to gouge the public, VJ! Then at the end after spending $100 on jumping, pizza, socks, etc, my 3 boys decided to pool their prize tickets. They added up to 79. I asked the guy running the prize counter if he'd round up to 80 (which is pretty standard at places like Chuck-E-Cheese, etc). Nope, only 79. Way to stick to the rules, guys! I had an episode with my pizza as well. I don't expect pizza at places like this to taste good, but I hate standing around for 5 minutes being ignored by someone pretending to take care of other details while my pizza waits right where I can see it on the warming shelf. All 3 of the boys with me said they like Get Air better. The trampolines are bouncier there they said. As a parent/payer, I have a real issue with being treated like no one appreciates my business. If I spend $100, you can round up a single ticket so that my kids can get a little toy instead of a sticker set. It probably costs less than half a cent. So parents, it's up to you. If you want to be appreciated, go to Get Air. It takes more than $100 here for people to treat you like you mean anything. read more

We visited Vertical Jump last weekend for the first time and it was a experience. Though some of the staff were dull and just seemed to "have to be there" 2 staff rose to stardom. As we were enjoying the facility my GF landed wrong and blew her knee out. The Girl working that area was great. She got the help we needed and then stayed by our side. One guy who I am thinking was a supervisor was amazing as well. He did everything that he could to make sure that she was taken care of. I can understand the Liability rules of a place like this but the overall manager was not a single bit of help. HE/She didn't even come out to see what the issue was. The guy tried to get a chair with wheels to help get us to the front door but was denied. Our kids had a great time and made the money worth it for them which was good. read more

I took my daughter and 5 of her friends. We all had a FANTASTIC time. Very fast getting in and situated. ALL the staff was respectful, and very pleasant. Bathrooms were clean, and it really wasnt expensive. For 1 1/2 hour of jump time for my wife and i, my daughter and her 5 friends was under $200 . Great time, well worth the $ to see the look of excitement on there faces. 5+++ stars!!! We will be back over n over again. read more

This place is unsafe, and I'm not referring to the actual trampolines. Walking on the platform there were small orange tape X's, apparently that meant the floor is broken there. No signs or staff to warn or indicate that this is the case. I fell and badly injured my ankle. The manager on duty was nice enough, very very young. Did not fill out an incident report, did not refund my money, would not disclose information about who owns the company. Also said that I was far from the first person that this happened to and they know the floor is a problem. I told her they should at least put a sign up to avoid this (there were marks everywhere to the point I thought it was some sort of markings for a game). This was not an instance where we were not using the equipment right or not following the rules. The actual floor is broken or soft in 30 different places! My son and husband had a decent time but we will never return to this location, there is another jump park in Erie we will go to from now on. read more