Called with a medical emergency and was sent away Only 1…read moredoctor in office so no emergencies coming in They don't care about your animy

DO NOT TAKE YOUR PET HERE. They gave my mother's healthy, sound dog of 8 years shots and overdosed…read moreher and laughed at my Mom when she brought her back in to be seen shortly after the shots when my Mom told them she was dying. They did nothing to help her and then proceeded to blame other causes on my Mom's dog's death. The front desk girl Courtney laughed at her when she was crying and upset that she had just died in her arms.

Dr. Gibson and his staff are amazing! They were the only vet that could see my dog the same day I…read morecalled after she broke her leg. He got her in quickly. He is compassionate for animals and explained everything thoroughly.

Went in with complaint of 10 year old dog not wanting to climb the stairs any longer..Consulted…read morewith vet , he asked if i would be ok to have her exrayed, I said of course! He said come back in a hour which i did. He consulted with me again, this time too tell me ALL the things they did to my dog..... shots, 100.00 shot of long lasting antibiotic( of which there was NO infection!!!!) His diagnosis was that she has arthritis on one side of hip. He also decided to clean her anal glands. ( Now I would have been happy to have him do that HAD HE ASKED! ) Also he gave her a very expensive antibody treatment ( can be dangerous!) for another 100.00. and then pain meds ..and then he started her on an 8 week treatment of shots for something else which i have chosen not to continue. Well, close to 600.00 at the checkout counter, needless to say i am still flabbergasted!!! I knew Id be spending a couple of hundred, but this was unheard of. It was MY RIGHT to know exactly what I was going to be charged before he practiced on my dog. I wouldnt send my worst enemy to this place. In dogs for 45 years and never have I been through such treatment! BEWARE!!!

My pets are not current patients of Golden Isles Animal Hospital, and after a deeply disappointing…read moreboarding experience, they never will be. After two years of saving, we finally planned a short vacation out of state. Since our vet does not offer boarding, I contacted Golden Isles Animal Hospital to arrange a 4 night stay for my diabetic cat. She had been stable for almost a year with oral medication and a closely monitored diet, especially her water intake, which is significant due to her condition. I made sure to explain this clearly: she needs her water bowl refilled frequently and medication administered once daily. That's it. She's super easy, just keep an eye on the water bowl. I even left these instructions in her medicine bag stating exactly this. Because of her condition, I was told she'd need to come in for a "trial day," before the boarding, to ensure everything would go smoothly. She did very well, and the assistants praised her for how sweet, bubbly and easy she is. After that trial, she came home, sat by her water bowl, and drank water nonstop for 15 minutes. In hindsight, this is more concerning than it felt at the time. I trusted that this animal hospital would, at the very least, keep a diabetic cat hydrated and comfortable. So surely this must be stress related.. right? I brought up her water intake again at the time of her boarding, and they assured me that someone would "always be with her." I now understand that "someone in the building" may not mean someone qualified, or attentive enough, to actually monitor her needs. On the morning we were scheduled to pick her up, we received a call at 7am asking us to come immediately. She had been found lying on her side in her litter box, lethargic, dehydrated, could not walk without falling, and vocalizing in distress. As soon as we arrived, I asked if the vet or a tech could assist. I was told by your staff that no tech or vet had been on duty over the weekend, and wouldn't be that day either. The person who handed her over said she'd been fine for the first couple of days, but by day 3 had become slightly lethargic, so they gave her corn syrup. We asked if her blood sugar was checked before that, to ensure it was low blood sugar causing the lethargy, but the answer was no. It was given to her blindly. If this lethargy was that concerning, to the point of giving her corn syrup without checking her blood sugar, then why wasn't I called and informed of it at the very least? I would have come home immediately to get her and take her to her vet. There were no clear records of what had happened over the weekend from your staff. Evidently, they had been rotated, and the person speaking to us admitted they weren't there for two of the four days, so they weren't entirely sure what happened. We were handed a brochure for an emergency clinic and told to take her there, as they had no one to help her. We then took her over to her vet, who did some quick tests and found her very dehydrated with high blood sugar, cold and stressed, and urged us to take her to the emergency clinic immediately, so we did. She was admitted and cared for, but her condition continued to worsen. She passed away the very next day. I am absolutely devastated. It is heartbreaking to think that a stay intended to be safe and routine ended this way. I will always question what happened during those days when we weren't with her, and if any of it could have been prevented, had they called me at the first red flag.. If only I could give 0 stars. Thanks for literally nothing.

Dr.Hornbuckle is a fantastic vet. We live on a boat and will travel from wherever we are to go to…read moreGOLDEN isles vet practice to care for our 13 year old basset hound. We love the staff also. They are so attentive and go out of their way to help.

It is a fact that pet care costs money. Some of the negative reviews regarding conduct are…read moreconcerning to me and I believe those reviewers, and would feel as they do. But the reviews of people shocked and complaining about vet bills are bizarre to me because I expect to spend at least $1000 per year on each of my 8 pets, ON NON-EMERGENCY VET BILLS ALONE (before food, petsitting, emergencies, etc.). When you commit to parenting a pet, find out the true cost of care before you take on the responsibility of another life. How do I afford this? I prioritize the joy of having pets over fancy dinners out, or designer clothes/latest tech/car/material showiness, or grooming (hair, nails) I can do at home, or any other unnecessary indulgences that mean far less to me than my animals! So case in point, in the middle of our family vacation 800 miles from home, our dog had an emergency not once but twice! First time was 3:30am on Christmas morning and that's another review with another vet, but the second time was terrifying bloody stool the day before NYE, and nope, not messing around to see if it just goes away. Fun activity stopped and our furry family member was rushed 3 hours round trip to the closest ER Vet, Robinson. Robinson was able to take us immediately. Everyone's fear was a blockage (risky expensive surgery), but imaging showed nothing. 4 panels of bloods revealed no major insights, which is always frustrating when you're in 4 figures of bills, but Dr. Robinson hit us with Cerenia, fluids and multiple antibiotics to knock out suspected parasites from sea water. They urged an overnight but we needed to get home to Philly and hope for the best. Our anxious rescue dog would not have done well away from us anyway. They gave sub-Q fluids and sent him home. The antibiotics did their job, thank God, and each day our pup improved to 100% just 3 days later. The prices were standard for emergency vet hospitals where we live in Philadelphia. It's great if there are places in the Jax area that are cheaper but vacationing in Jekyll, Robinson is 30min closer than any other emergency vet and if your emergency is that urgent, 30min makes a difference. So I accept the decisions we made in the best interest for our pet with what was available for our situation. The only negative was I felt a bit patronized and spoken to as though I don't have the brains or experience I do having had so many pets. That kind of attitude doesn't build trust, especially in an urgent situation. Yes, as another reviewer mentioned, the EN at $9+/can could easily be cheaper, and I'd have appreciated that. But this is standard for emergency vets and I've experienced many as financial custodian of 16 pets in my adult life. It costs money to be open all night and weekends when no one else is, and to house equipment that allows you to perform hospital functions. Do they need the fancy logo folders, bags, etc.? No. I'd rather not pay that overhead, but it is what it is. When you walk into a restaurant you don't argue the menu. In the end, for $1400, I got what I needed, a dog with restored health, and for that I am grateful. Thank you, Dr. Robinson.

We were referred to this facility by Exotic Bird Hospital when our bird had a medical emergency in…read morethe middle of the night and they were closed. We made the hour drive to Fernandina because we were told this was the best option for emergency care. Our bird was screaming in distress and clearly appeared to be in significant pain. When we arrived, they took her immediately, placed her in her small carrier inside an oxygen tank, and left her there. She continued screaming. We waited two hours before speaking with anyone. We were told she was "doing better" and had stopped screaming. I asked to see her, and when we were brought to the back, we could immediately hear her still screaming. When I got to her cage, she still appeared to be in pain. In total, she was screaming for a minimum of four hours without meaningful intervention beyond being placed in oxygen. We were told they would perform bloodwork and X-rays the next day. The following day, we were told bloodwork had not been done because she became agitated, which is understandable--but there was no communication about trying again later. Later, we were told X-rays were done and that bloodwork had also been completed. After 2.5 days, we were told she was doing much better and ready to go home on medication. While driving an hour and a half from Jacksonville to pick her up, I received a call saying there was now a new treatment plan that would cost an additional $1,000-$1,500 (bringing the total to around $3,000), and that she would need to stay longer--despite just being told she was ready to go home. When I asked about the results of the bloodwork and X-rays, they still did not have answers. We chose to pick her up anyway. After getting home, I received only the X-ray images--there was no written report--and no bloodwork results were ever provided, despite being told it had been done. Overall, it felt like very little was actually done for her during the 2.5 days she was there beyond being placed in a cage and minimally handled. We still have no clear diagnosis or answers, and she is not acting like herself. The medication has left her very sedated, and now we will have to seek care elsewhere and incur additional costs. Looking back, I wish I had taken her somewhere else sooner. This was a stressful, expensive experience that did not provide the care, communication, or follow-through we expected.

Fast and friendly help. They take very good care of my babies! I would highly recommend this placeread more

Laurel Oaks is the only veterinary practice that we will take our fur baby to. Dr. Clark is an…read moreexcellent doctor who cares about her patients. Her staff are amazing, kind, caring people who care for the humans almost as much as they do their patients. I would recommend Laurel Oaks and Dr. Julie Clark to anyone who wants their fur babies taken care of in the best possible way.

This place continues to provide us with excellent veterinary care for our six year old poodle. We…read morehave been here from everything from routine visits to emergency care. We have seen three doctors at the practice and each one has been amazing to work with. The vet techs and front desk staff are also amazing. You won't be disappointed by bringing your fur friend here.

We love this vet! We have a sweet, but very high drive dog and they are so kind and patient with…read morehim. Whether it's just an annual check up or an urgent visit, the staff and doctors are always there to make Duke's visit short but thorough.

They are not accepting new patients. I would think that would be at the top of any of their public…read moreads/listings. Perhaps they enjoy the power trip in telling people to move along. I am moving along with my 10 rescue animals. Ta ta!

Words can't even begin to describe the level of excellent care we received from Dr. Kimbrell and…read morehis facility. Yesterday, our 11 year old lab, Drake, was involved in an incident that resulted in the need of immediate care and treatment (emergency visit). Upon reaching out to Dr. Kimbrell's clinic at 8:00PM on a Saturday night, we received an almost immediate call back saying he would meet us to treat Drake. Now our sweet boy is back to being happy and healthy. We are forever grateful for Dr. Kimbrell. This facility shows the true definition of compassion when it comes to animals. If you are looking for a clinic, look no further because you've found the perfect one who will love your fur baby as much as you do.

This place has gone downhill over the past couple years. Two diagnoses for two different dogs of…read moremine were completely wrong. (Thank God for specialists in Jax.) And the phone is almost never answered. HOW do they stay in business?!

Everything. Comfort of animals, ridiculous charges. Charged for a prescription because they…read more"encourage" use of their own pharmacy. NO

I can't rate this place any less than 4 stars. They really, absolutely do their best with what they…read morehave available. I feel that they feel for the animals and really try to find them the best homes. The only reason I rate less than 5 stars is because once I found a cat that my neighbors abandoned (didn't realize until they cat showed up on my doorstep starving). I tried to find the guy a home, but I couldn't get anyone to take him. My dogs are not cat-friendly, so I couldn't keep him locked up in a bathroom forever. I took him to the Humane Society, and they were initially nice, but they quickly tried to "vet" me to see if I was just dropping off my own cat. It was very accusatory. However, they still took the cat. Of note, this IS a kill shelter.

I adopted my cat here several years ago and it was such an easy process. They seem to have great…read moreanimals and the staff were very helpful. No post-adoption health issues or anything. Great experience.