I want to preface this review by stating Dr. Cochran has always been kind and very good with all my…read moreanimals throughout the years I have been to this clinic. My issue stands with the staff member I spoke with. One of the women who takes calls was intensely rude, condescending, and cold to me. I have international travel planned for myself and my cats. I had spoken to them about this prior, including directly with Dr. Cochran. They all confirmed that they would be able to provide animal health certificates specifically for international travel to England a few months ago. We implanted the UK standard ISO microchips and had vaccinations administered. When we left we were told to come back when travel plans were solidified. Upon calling this afternoon, I was told, in the most curt and rude tone, that they simply could not do it. They stated England only accepts electronic health certificates (which is not stated on official USDA site or UK sites). I was told they did not know who could do it and upon asking follow up questions I was cut off and completely shut down. After ending the call, I reread the UK and USDA websites, and did not see anything regarding electronic health certificates being a requirement for travel, in fact, in contrary, it was stated that printed, stamped, ink copies were required. I also looked up Dr. Cochran on the APHIS USDA database and confirmed he is listed as a category II veterinary for all animal types - this site is linked from international health certificate information on the APHIS USDA site. I decided to call back because I was confused, looking for information about health certificates, and wondering if there was something I was missing from these official websites. What a mistake. The same woman answered and was significantly more rude to me. I simply asked about where I could find information and was treated in an extremely condescending fashion. Upon stating that I had discussed this with them a few months back I was told in an aggressive tone "Ma'am we will NOT do this for travel to England." And at that point I was not even asking them to perform the service, I only wanted to educate myself. I then mentioned that Dr. Cochran is listed on the APHIS USDA database as a category II vet for all animals, and was told he is only on there for cattle related reasons. Please note that health certificates are a listed service on their website as well - with no stipulations, travel limitations, or specified animal types. Overall, this interaction was distasteful, disappointing, and a prime example of horrible customer service. I was at no point rude, pushy, or mean. Simply tried to complete a prior discussed service, and then looking for information. I hope this review is read by both Dr. Cochran and the woman who I spoke with. Something tells me that Dr. Cochran would not appreciate customers being spoken to in this way. If you cannot provide a service, there is no need to be so unkind about it. If you cannot provide information, there is no reason to be unkind about it. I have contacted another vet, who was kind, informative, and well able to provide these certificates. They were sorry I was treated with such disrespect.

I'm 67 and had cats all my life. This vet is without doubt the best I've ever dealt with. Both Jan…read moreand Jasmine were as sweet and kind as it gets when dealing with both my cat and I. And the doctor himself was great. I was talked to like the guy next door and not talked down to as if I were an idiot or just another paycheck. The doctor was also doing all he could to hold the bill down, no sense of greed here as I've seen by so many other vets. The doctor explained everything well and even showed me how to do home injections which my cat badly needed. I found him to be a kind, honest, down to earth, nice guy who would bend over backwards to help. They were all very thorough at explaining to me what was wrong with my cat and what could be done to help. Everyone there made this the best possible experience for my cat. I've been to other vets around Sterling and none come close to the quality of care, respect and consideration my cat receives at Sterling Animal Clinic. Thanks again doctor Cochran, Jan and Jasmine! For caring about my cat and for being such wonderful people! I hope you all will continue doing the excellent work you do there, and remain the cream of the crop in pet care for many years to come! :-)

Always able to get us in and take care of what ever is ailing our pets. Sarah is the cat whisperer…read moreas well she is so good with cats they let her shave them and clip the claws when needed .

I have spent nearly five months trying to decide whether or not to leave this review. I have used…read morethis clinic for a number of years for routine vet services and found them capable. However, I have a couple of comments about the staff which, from my own experience, need some attention. The receptionist, Jan, is pleasant enough but has a habit of screaming to those in the exam rooms for information about pets' temperatures, weight, etc., so she can enter it into the computer. It's a less-than-professional way to handle this procedure. While I agree than Sarah is great with cats, especially, she is sullen and will not even answer questions put to her by Jan or Dr. Cochran; she appears to be generally disrespectful. And, speaking of disrespectful, the worst experience I had with this clinic, by far, was when I had to have my beloved cat of 17 years put down. Sarah was her usual uncommunicative self while she was being taught by Dr. Cochran how to "dispose" of a pet. Understandably, my cat was terrified by what was going on as he was being shaved and was crying and resisting. It was the response from Dr. Cochran who, in a very peeved voice, said loudly, "Give him the "kitty candy" - I'm not putting up with this noise.", which was most hurtful. This is one of the most traumatic experiences a pet lover can go through and to have this as a final memory of your animal is heart-breaking. I have been in vets' offices where they ask for quiet from those in the waiting room and light a candle, explaining that a pet owner is going through the loss of their pet. While this may seem too "progressive" for some, it is a far better memory to have of your pet's loss than the environment experienced by me on this day. I no longer live in Sterling but, if I did, I would never again darken their door.

My dogs are boarded and groomed here. They are safely managed, get great exercise and are…read morebeautifully groomed. Highly recommend the facility and staff. They care for animals and maintain a clean environment for them.

They do a GREAT job with our almost 13 yr old and 9 month old labradors!! Both girls really love to…read morestay...our 9 month old goes 1x a week for daycare just to give us all a break and loves the staff and facility. I highly recommend the BowWow Barn.