Wonderful practice. Great knowledgable vets. Many facilities. Seperate cat and dog waiting room…read more This extends to the seperate cat and dog kennels and even operating theraters! Nurses on hand to help with any enquiry. Its also the base for all the local veterinary emergancies. Great puppy classes too!

From the owner: At Castle Vets in Reading, we strive to provide outstanding, compassionate veterinary care to…read moreimprove the quality and length of life for pets and bring peace of mind and reassurance to their owners. Our aim is to provide a caring, professional personalised service, that recognises the individual bond you have with your pet and works with you to try and keep your pet happy and well throughout its life.Castle Vets is a fully independent small animal veterinary practice. It is owned and managed by veterinary surgeons David Terry and Peter Jackman, both of whom have been with us for over 25 years and still work full time at the practice. Castle Vets is a large, single centre, small animal veterinary practice in central Reading. We have been on our site on Tilehurst road since 1972 and our recently rebuilt premises now includes a separate but integrated cat clinic, outstanding in-patient wards and operating theatres (including specialist veterinary surgical procedures), spacious comfortable waiting areas, 8 consulting rooms for both vet and veterinary nurse consultations, diagnostics room with x-ray, ultrasound and endoscopy equipment and a well equipped laboratory and a large private car park. We are cat friendly at Castle Vets and are proud to be the only local practice offering completely separate cat facilities, including spacious cat-only in-patient wards, operating theatre, waiting areas and consulting rooms.

I'm torn on what star rating to give this vets. I would give a 4 for some of the vets, a 5 for one…read morespecifically, but a 1-2 for actual service by the practice. Every single time I go my very anxious cats are delayed by at least 30 minutes, sometimes as long as an hour, sat waiting outside for their appointment. And every single time (over a year and many appointments to deal with allergies) blood work, results, prescriptions etc have been delayed which causes further harm to my pets. like I say, some of the vets are wonderful but I am changing vets finally after a year of trying to get anything on time when my cats are ill and in need of treatment. It's unacceptable service and wait time compared to many other vets out there. If you have a cat who is nervous at the vet, I would think twice about going here.

Everytime I go there I wait at least 30 (once an hour) mins even with appointment. When I neutered…read moremy cat they charged me a 4 digit amount, not explaining me in advance why the bill was so expensive. Now, they don't have cat vaccines up to... they don't know! I spoke to the manager and nothing. Goodbye then. I won't come back.

Took my young cat there last Saturday, the bearded vet was only concerned about how much insurance…read morewe had, no compassion, very negative. £2.2k within hours for a warming up mat IV and X-ray... saying may need another scan £2k and operation even though the previous scan showed a hairline fracture needs cage rest, they suggest I pay another £2.5k in 6 weeks to all okay... he is getting stronger everyday.... I would not recommend this vet and avoid at all costs

Goddard Veterinary Group had over £10,000 from me for mammary cancer surgery for my baby girl Lola,…read morean intelligent and strong bully girl who fought hard to stay with me, and I her. I was rejected from my insurance, and Goddard refused to help in any way, so I had to use my savings, and put about £6,000 on my credit cards, in trying to save her. A few weeks later, their tactless and callously abusive vet who in the same sentence as was telling me my girl wouldn't make it from a uterine infection that had occurred due to her low immune system recovering from surgery, also stated it was, and I quote, "my fault she was dead, for not getting her fixed;" they're a disgustingly cold and money hungry practise, and they all should be deeply ashamed to work for such a company. They have spent countless hours and resources squeezing me for the debt over the last few years, never once offering any help with the situation. They have now sent me to collections on the final few hundred, after I asked them to clarify my remaining amounts. I advise everyone I know and meet with pets not to use their services unless absolutely necessary, as they are only concerned about the money, and i feel treatment is often substandard (see other reviews online to corroborate these observations). There are many other veterinary practices and emergency vet hospitals out there who will actually value you and your beloved friends, you have been warned..

AVOID THIS VET GROUP if you care about your dog. Like many…read moreothers negative reviews on here, I too have had an APPALLING EXPERIENCE with Goddard's. They put profits and £££ before the health and well-being of living-beings. Their level of NEGLIGENCE has been off the charts. They seemed to think my dog having internal bleeding was not worthy of immediate attention by a vet, and told me to monitor him and feed him bland foo - which is what you ONLY do when they have diarrhoea NOT internal bleeding issues! The issues were caused by their failure to notify me of the risks posed by Meloxidyl painkillers. They are now trying to scrub their hands of any fault. Because of this my dog carried on suffering for another 17+ hours and deteriorated in that time. Eventually a vet came on duty who could see he needed immediate medical attention via the images I emailed them. However now the you expect me to pay 4 figures for their appalling services.

OK, they are not bad vets. But they really do rack up the £££££. My impression is that you end up…read morepaying for lots of stuff to make you feel better, rather than focussing on the animal's needs. The stories of others and my own experience racking up huge bills in my opinion inappropriately - playing (I'm not saying deliberately) on peoples feelings for their pets mean that this is the last place that I would go to. That I've ended up there underlines what I mean - just be aware of what you are getting into.

I've been using different vets for a long time and on most occasions have been very disappointed in…read moreservice.However my experience with wylies has been second to none professional vets and staff and extremely happy with there service they are a little more expensive but as they say you get what you pay for.I was with vets 4 pets had the worst experience I ever had with a company totally unprofessional inexperienced vets full time useles.Since joining wylies when my pet has to pay them a visit I 100% percent know I'm in safe hands and can't thank there vets and staff for a 5 star experience

Absolute Worst..... I'm over here from LA living. It's very important to my fiancé and I to find a…read morevet for our pet Brooking. I found this veterinary office. It directed me to book online with the Brentwood location as we need Brooking up to date with one of his vaccinations as well as pet passport for pending business travel. They emailed us to inform us that they were switching us to the Upminster location as that was the one that had the correct vets to do these things. I called them to confirm as they requested and gave again all the information I filled online per their request. Confident we were booked that day for a 1:15pm appointment at the Upminster location. I should mention they emailed us this the night before and I called that morning. So we go and we arrive early 1:09pm and because of the current Covid restrictions we wait in car. I do tell my fiancé to call them. He's does and they at first have no recollection of our appointment but then find. They tell us to wait in car and they will have vet call us then they will come get Brooking from the car. Minutes roll by I see people coming and going. Someone who arrives at 1:20pm has their dog taken by 1:30 which was there appointment. It's now 1:50pm and I'm getting ticked. My guy rings them and just as a women who works there comes running up what's your name. We are parked right out front she passed us by asking other people first. We tell her and she says they have been trying to call us. Absolutely untrue when we've received calls whilst waiting. She says she'll try us again right now to answer and we confirm they have correct number. Minutes go by still no call and so we call her she finally puts us on hold for vet. This call is beyond ridiculous. The woman starts by saying why are you here. And then immediately cuts my guy off to ask a series of questions about Brooking. Mind you I went over this when I confirmed that morning via call we confirmed again when we arrived and now going threw yet again. All I can say about this place rude and bad customer service. They don't seem to know who you are or why you've brought your pet. Worst they don't seem to care. The vet seemed very unintelligent. She didn't convey that our pet would be in capable hands with them. After the call she tells us to come bring him to the door she will meet us. We sit there feeling very uncomfortable discussing should we leave our pet with her and cannot. She approaches the car and we tell her as much. I don't know what kinda operation these people are running but it isn't reassuring in such uncertain times. I don't recommend any of these locations of Veterinary offices. She also had said they couldn't do the pet passport any longer as now you do pet certificate 10days before your travel which is fine. This was why we were switched by Brentwood office to this location. She also repeated herself over and over on the phone. It got quite Frustrating. I said we would get later when closer to the business trip but still wanted vaccination he was due. We could of just stayed at Brentwood location as it was a 2pm appointment. This whole experience as a whole was just not on in any regard and I would never recommend this place and we are seeking a much better veterinarian for Brooking. In a few words UNPROFESSIONAL & INCONSIDERATE.

Park Vets are where my family and I take our dogs whenever they need treatment. This is because the…read morestaff here genuinely care about animals and strive to ensure that they get better when they are ill. To them, it seems like this is more than a job. The service is very friendly and helpful and the price is as reasonable as can be considering the price of pet treatment and medication. If your pet stays overnight then they keep you in touch regarding your pet's condition which we find very reassuring. Parking is conveniently available right outside the building so you don't have to walk too far with your ill pet.

Awful place. They refused to help us with a wild baby bunny. Unless they can send you a large…read morebill they don't care. Very uncaring money grabbers. Personally I prefer to give my hard earned money to a vet who gives something back to the community and wildlife.