Flew into Houston and had to run down to Galveston for a two day meeting. On the way down decided to stop at the outlet stores and came across this one, that had some of the best prices I've seen on sports apparel and jeans. read more

I just spent over an hour looking for some bras and jeans to try on. I placed them in a dressing room so I wouldn't have to carry them around the store. An employee told me to put them in a room and make sure the curtain was closed, so I did. I had quiet a few items as I've lost a little weight and wasn't sure about sizing. When i came back to the dressing room I hear 2 employees complaining about how many items were in there and they were about to put them all back. I had no problem only taking 6 in at a time, however as I placed items back to get more to try on they were gone before I had a chance to say what I wanted and didn't want. The store employee said she didn't know if I wanted them or not so they just put them back. Apparently one of the 2 women was so quick to put only my item back on the racks, is the store manager. I was the only person in the dressing room at this time so it's not like the clothes were in the way. I hung every item back up just as they were to begin with as I always do since I myself work in the service industry. I never got upset and was doing exactly what they asked me to do. I decided that the 2 women must not like their jobs as they were very short and rude to me from the start. You sell bras and clothes here, am I right? She asked me if I found anything that worked for me. I said, honestly ma'am you have made this experience terrible. I was not even given the Time to Decide if I wanted anything or not as they were put away before I could. I have shopped here for years and the customer service has never been great, but today it was unexcusably bad. I will not be back to this location. I was never rude or raised my voice, but your store "manager" was only interested in telling me her excuses for why she was the one putting all my items back on the racks. It's so sad to me that I can't just go shopping for clothes without being made to feel like an inconvenience at best. I gave one star only because I had to. If I could give negative stars that is what your customer service today would deserve. read more

I am a very happy and faithful customers at this vf store in lamarque. The prices are amazing. But... I bought some jeans that when I washed them a couple of times in cold water, they shrunk up in length. Didn't think this was a problem, the return policy is on the receipt, can return up to a year with receipt ( which I had), nothing about having washed them .. So I call the store, talked to the manager, and was told a could return an item , I had three.. My total for that shopping trip was well over $100.00. I have work retail all my adult life and am well aware of what is written off for damaged items ( full price ). This was a clearance item, $7.97 to be exact. I was willing to exchange the items... Very degrading especially when I was met at the front desk by a less than happy employee that would not quit shaking her head no while I was trying to explain my concerns. Vf, your going to write these damaged jeans off for well over $15.00 and can't give a customer a $5. to $7. credit on other purchases. Y'all have a blessed day. But I might just take my business else where... read more