I got ABSOLUTELY stunned TODAY at Salvation Army. i have BEEN DONATING to Goodwill heavily each…read moreand every year for over 40 years and a great portion of my things were NEW (still tagged) or very gently used since my parents taught me to take care of all my things. This year after having dug deep into how they use their monies and how they handle putting donations on the shelves!!!! I decided they would NEVER ever get one more item from me so today i boxed up 4-5 large boxes along with with some loose pillows and things and drove to the Salvation Army Thrift store in Strongsville. I had visited this site 4-5 weeks ago to see how THEY operate, the kinds of things they have on their shelves and how knowledgeable and helpful employees were. Much to my chagrin today, i walked in the rear entry door with my first box where no one greeted me nor were there more than 1-2 folks within earshot for me to call out to. The ENTIRE back room where their donated goods was overloaded and in a SHAMELESS shambles. I saw no one with any sense of urgency. I continued with the rest of my boxes and items placing them where i thought they would fit, not FALL OVER and left in a huff. There were 'prepared receipts' on clipboards for anyone to fill in what they want for IRS donations. Big Brother is apparently not watching. The retail store is scantily stocked when they could be loading up their shelves and making real some money but no, disinterested folks are lolling around talking to each other about last evenings tv show. Apparently, nobody has any needs in the poorer sections of Cleveland Ohio since nobody HERE had any interest in their jobs nor helping the less fortunate. I could run rings around the folks in this store, organize it, load up the retail store and help others. I worked for an international non profit for almost 20 years so i know how it gets done. I will never return to this store or any other Salvation Army (bellringers included) nor Goodwill. I will seek out a more needy organization who uses, appreciates and cares about donations.

Customer service to all customers. We're checking out at…read more14:03 today. Cashier was so kind to the black woman in front of us example: take your time, make sure you out everything in your purse etc. when it can to us (2 elderly white women) no personality, I don't know the price, 2 prices on same item, snappy remark to our question if how long it will take. Then when my friend said just forget it, I'll get my other stuff, she threw the wreath like it was a piece of shit. Where is the pride in your job, don't want to work, quit. They don't need people with lack of customer service skills.

I've shopped here many times and really like their items, which makes this even more disappointing…read moreto write. On multiple visits, I've noticed that I'm not acknowledged when I walk in or while shopping, while other customers--who appear to be of a different race--are greeted and helped right away. This has happened more than once, and it leaves a bad impression every time. No customer should feel overlooked or treated differently. I hope management takes this seriously and works on providing equal, respectful service to everyone.

No customer service skills. Highly overpriced. Not a thrift store. They will only buy new items…read morewith tags still on, then sell for full price. You can pay that anywhere.

I have worked with this organization for over 10 years now. I have met so many families and…read morechildren that benefit greatly from the beautiful animals. I have witnessed a child saying his first word "dog" or the pups name:). It is an amazing organization that truly cares and believes in the purpose.

From the owner: Mobility Service and Autism Spectrum Service Dogsread more