Tony and Tanner were very supportive in the purchase of a new vehicle from Alberni Chrysler. Great…read morecustomer service, always friendly, answered all my questions & were very responsive in our text communications. Worked with us to get best deal and took time to go over features of the truck they were ordering. Overall excellent experience.

We were visiting from Delta and lost power steering while in Port Alberni on a Friday afternoon…read moreafter a snow storm. Even though they were busy and short of staff they looked at the car quite quickly and repaired the line so we could be on our way to the ferry Saturday morning. Very accommodating and even cleaned our car. Superior customer service. Thanks Tanner

I would give five stars every time if I could. The mechanics are outstanding, and the service…read moredepartment truly stands by their work. The entire team is remarkable. Bringing my vehicle to this dealer saves me a lot of headaches, as they consistently resolve issues that no other shop can. Worth every $$$$.

My S63 app was registered to admin. Tried calling several dealers and no one was able to help…read moreuntil Nick in service not only got me all sorted out but, called me back, logged me in, helped with step by step, and took me all the way to finish line like NO dealer in Ontario all the way to British Columbia!! He managed to do what no one did between Toronto and west coast. Beyond any expectation and blew me away in how patient and helpful he was. Kudos to the dealership for having such spectacular specialists like Nick! Thank you as I now have access to my S63 and mobile phone everything working and accessible!!

I brought a vehicle to MTB Auto for a pre purchase inspection and they did an amazing job finding a…read morefew overdue maintenance issues while also giving me more confidence in purchasing the vehicle. Mike and his son were friendly, thorough and professional. The appointment was prompt and for a very competitive price. They also provided a detailed report I could show the car dealer. Thank you!

Have been using this garage for years with multiple vehicles. By far the best in Nanaimo, and…read moreprobably the best I've ever used, anywhere. They find the true source of the problem that others have missed, and don't default to replacing expensive parts because they can't find the real issue. These guys know cars! They are great with domestic and imports, big trucks and small cars, whatever. They are thorough, yet efficient. They also don't talk down to me, and assume that women can't understand, which has happened before. Nice guys who care about customers and doing it right. Pricing is more than fair. Easiest to approach the shop from the alley, and parking is right in front of their door.

WOW, I'm beyond thankful that Thom came to assist me today. My vehicle had a torn / slashed tire…read moreissue (as I hit a metal object on Hwy 19, Northbound near Courtenay). Thom went above and beyond with his exemplary customer service, he's trustworthy and honest and I would & will highly recommend him and Bowser Automotive Ltd. to everyone. Thanks Thom, your amazing customer service won't be forgotten.

Yesterday late afternoon toward a very dark early evening my husband (Monty) and I were heading…read moretoward Courtenay in the middle of a really awful rain and wind storm when we realized we had a flat tire and immediately needed to pull over to the side of the Inland Highway, which we did. We were approximately 2 miles north of the Buckley Bay turnoff for the Denman Island Ferry where we intended to stay the night after a meal in Courtenay. Fortunately, we have membership with the B.C. Automobile Association and contacted them for help. B.C.A.A. were, as always, excellent and before long Ted from Bowser Automotive was there to give us shelter with his tow truck from the heavy traffic and poor road conditions created by the storm while he jacked us up, removed the offending left front tire, torqued the spare in place, and made sure we had the correct air pressure all with a smile on his face. While we were all wet and cold, no one smashed into us and we remained alive and were soon on our way.....forever grateful to Ted and his truck.....with thanks, Sandy and Monty

My car backup light were not working and the dealer service department could not help. Within an…read morehour Flesh Auto-Truck Electric had done the trouble shooting and fixed the problem. There was a small part needed and they didn't even charge me for it. They are very professional and it was refreshing to deal directly with the owner. They are a fixture in Nanaimo and I am so happy to support a knowledgeable locally owned business.

Nick was very easy to deal with. The repairs were done well on a timely basis. The coordination…read morewith the rental car company was flawless. Great experience.

The customer service of this shop leaves a lot to be desired. As for the workmanship, I could not…read morecomment and would not want to wait and see if the quality matched the customer service. Grade F

I needed what I hoped would be a battery boost only - otherwise I was looking at a tow to the…read moredealership plus any repairs. Mid-Island was at the parking lot within half an hour, boost in a minute, car running. The driver was friendly, professional, and recommended I drive around for half an hour to get everything moving and fully charged again. Saved me money. One never knows with towing companies, and sometimes it seems service is like night and day. They are my go-to in case I ever have an emergency again.

left me waiting in qualicum beach for 5 hours when he finally showed up he was unprepared and took…read more45 minutes to hook up my vehicle. His name was Owen peters. Also couldn't ride with him in the tow truck because he had a female passenger...

Budget Glass repaired a frameless shower door closure that was not purchase from them. The door…read morehas never worked properly since the original company installed and tried to repair it numerous times. Budget Glass diagnosed the issue, ordered the correct parts and reinstalled the door. The door now functions perfectly as it was intended. The staff are friendly, professional and experienced. After the repairs my bathroom was left as clean as when Budget Glass arrived.

I live on Gabriola Island, a short ferry ride away from Nanaimo. I have had 2 purchases from…read moreBudget Glass. First one was a glass shower stall, then most recently replacement windows in a cabin. For the first purchase, I was most impressed with their level of after-sale service-they came twice, and readily so, to adjust and tweak the strength of the magnetic close of the shower door. Remember, I live a ferry ride away. Then with the window purchase, Mike worked really hard to schedule Butch to come out to measure at as early a date as they could make it, then scheduled me very quickly after the windows arrived. Again, this is scheduling for an Island visit. Butch's measurement and assessment of the situation was careful and precise, so much so that when he and Derrick came to install, it was smooth and efficient. AND they cleaned up beautifully afterwards. Meanwhile, the office team of Melanie and Tasha were always helpful on the phone taking and confirming orders. I have experienced nothing but 100% customer satisfaction. THESE FOLKS TAKE CARE OF YOU, GIVE THEM YOUR BUSINESS!