Terrible customer service Wifi so slow Don't waste your money here!!!!!!!!!!!!!!!!!!!!! read more

My wife and I recently moved into a new home and needed internet. In Vicksburg, we found two options: AT&T or Vicksburg Video. We asked around and read some online reviews and eventually decided to go with AT&T. That was a big mistake. As always, AT&T has the worst customer service. You never speak to the same person, and you always are talking to someone in Asia. We signed up for 5mbps for $30 a month. The technician came a day late, and when he was here he refused to put the inside modem hook-up where I wanted unless I paid ~ $125. Therefore, the Gateway was left in a back bedroom making the wifi service in the living room very weak. Then we got the first bill and it was 33% more than expected because they didn't mention on the phone during the 3 separate conversations we had with AT&T customer service that there was a $10 equipment fee. Furthermore, we are not allowed to use our own equipment. Totally ridiculous. This is when we decided to take a chance and try Vicksburg Video. The salesperson on the phone was exceptional. I will only pay $40/month for 12 months and receive 50mbps (which has been totally reliable since having it installed) and only $20 to install. On top of it all, I am not in a contract for the first 12 months. I can cancel at any time! Its great. Lastly, the person who did the installation, her name is Dana, did an excellent job. She went above and beyond what any technician I have had in the past would do to ensure that I was satisfied with the installation. She crawled under the house, climbed a telephone pole and then waited to ensure the internet was working properly before she left for the day. Outstanding job. read more

The "up front deal" to go with Vicksburg Video was reasonable but after the service was received there were problems keeping internet speed. Once the initial introductory price was over, the monthly charge shot to the moon, BIG $$$ COST! I contacted customer service several times to work something out and was treated rudely. Now that I've decided being a loyal VV customer is not worth it, they are charging me to disconnect! Money grubbing is not a virtue. read more