Rating is strictly for wand wash. Was good under Co-op. About 70% of the time now, if you don't bring in cash, you aren't getting change. read more

I have taken my various cars here for years (10 plus). I have found the staff to be very efficent and been very satisfied with the interior and exterior cleaning. only once did I ask for a redo of the wash. I highly recommend this business to vehicle owners. read more

Terrible customer by the manager at this location. The car wash did some damage on parts of my vehicle that he dismissed as nothing and refused to make any attempt at resolve. Not ok, do not recommend this place at all. Very confusing layout as well. read more

horrible customer service by both manager and supervisor, got my truck back and my side mirror was broken off and they tried to hide it by placing it back on. when I took it back to talk to them they would not take any responsibility at all. horrible experience and low quality interior cleaning job. would say the cleaned 50% of the truck inside. not worth the 30$ read more

Hey Douchbag in the White Tesla in the self wash area today! I knew my bike running was pissing you off! This is because you were acting so privileged. While in line, you cleaned the inside of your tesla. You made people wait while you did this so that they couldn't move forward. When you finally made it into the stall, you took so ridiculously long! 6 or 7 cars and my bike were cleaned by the time you pulled out of the bay. You then pulled up next to me and had the nerve to tell me to "shut my bike off" like it was "bothering" you. You didn't get the response you deserved but...As I said to you, "If you don't like noise, don't go OUTSIDE!" Privileged piece of dirt! You should always think before you decide to open your arrogant, privileged mouth. Next time, I will ensure that you go to every vehicle that you delayed and profusely apologize to those that you so easily disregarded Scumbag! Victoria Car Wash...You should put a time limit on users of the self car wash. Too many people act like they are the only people on the planet. This is why you are getting a bad rating from me. Otherwise, great place! read more

Went for an exterior wash only. Great service. Too bad the full serve was lined up and I didn't have time to wait. I will go back!

10 cars that came in after us were routed to the front of the line. After the wash was done, the entire back of the car was missed and after we brought that to there attention, they wiped it with a cloth even though we paid for the Gold service with wax etc. First guy that was vacuuming was eating chocolates and dropped three into the car and they got ground into the carpet. The hand dry kids were talking to each other and so engrossed in each other they weren't even looking at the car and missed a lot. Pine needles that had accumulated in the windshield wiper well were totally missed. This place is a ripe off and I highly recommend you find another car wash. These guys have lost their edge and don't care. read more

I've been going to this car wash for years and usually get the full service special on Tuesdays. My car looked clean inside and out except for both the side mirrors were left untouched. What I didnt appreciate: a seat belt knife attached to a climbing carabiner was taken out of my side pocket. Keep anything like those items in your locked glove box. I will from now on if I go back. read more

I has some bird dropping on my car and they wouldn't take a cloth and spend 30 seconds to deal with them. All they do is brush and put it through the machine. read more

Very good cleaning inside and out, and worth the $27 cost. My plastic floor mats were cleaner than they've been for a long while. Interior was all vacuumed. I watched as they cleaned the inside of the front windscreen, and wiped down what I knew to have been a very dusty dash and console. As for the exterior, there was a little tree sap residue left, but the exterior of the car was much cleaner than my gas station wash of a couple of months ago. read more

Way cheaper and way faster than I expected. Great job for 25 bucks. Friendly staff too

This business is great. It is more than a simple car wash. They offer fast, effective car cleaning inside and out. Their staff are friendly and very hard working. My car feels like new after a clean. It is not a full detail but they also do not charge hundreds of dollars. I feel their work is very good value. Thanks guys! read more

We believe customer satisfaction is the most important element to our success. We welcome your questions and comments. Not even close. The manager looks like he dragged himself out of a gutter. Has zero management skills when talkibg to him. Says its first come first service while his wash team tell you to wait. Was third person in line and was told they would let me when to pull into the cleaning bay. Was acknowledged several times. All the while 21 other cars got pushed through. Car wash Staff are friendly and great to deal with. However the owners should promote someone off the floor into management and fire the current manager. They need a better system to prevent cars from waiting. Overall my 16 year old daughter has better organization skills, manners, and common sense than the current manager. Will never get my vehicles cleaned here again Give it zero star rating. read more

This place is honestly one of my favorite businesses in the city. I am not a big fan of cleaning and certainly not a big fan of cleaning my truck but I can get it done well here for about 20 bucks. Remember to grab the coupon from their website for an extra few bucks off. I brought my truck in today and it was super dirty after a long road trip and they actually ran it through twice. John B www.businessandhome.ca read more

Victoria Car Wash - Car Wash Near Me - Victoria, British Columbia

Rarely does a person purchase something Gold and end up getting anything but. We put our car through today and one side was completely uncleaned. Then we complained and they put the car through the wash again. The same side was not cleaned. We complained and they said that one washer was not working and that side is cleaned manually. I guess the manual person couldn't care less about cleaning the car either. Also, the hood and other side door still had bird poo stains. We pointed them out and they manually cleaned them. We can tell you that the staff of cleaners could not care less about cleaning the car properly. What would happen if they actually cared about what they did? It's not worth the cost or the hassle. read more

They missed half of my interior and when I asked about it I was told "they can't get everything". For $28.00 you better get the loose dog hair on my back seat or at least try. read more

Victoria Car Wash - My back seat in my truck after I paid $28. Didn't even try. - Car Wash Near Me - Victoria, British Columbia

Very friendly staff and didn't have to wait long to get my car in for a inside and outside clean with a wheel/rim cleaning. My car was really dirty on the outside after a weekend of camping. They did a good job on the outside and my rims were shining. I was disappointed with the interior clean. They do it very quickly and it's evident. The dash and doors were still very dusty. They didn't clean inside the cup holders or the hard plastic that runs along the floor. I had to wipe down the interior myself when I got home to get the dirt road dust off. They did however vacuum the floors, seats and wash the floor mats. For 30 bucks, the price is right and I drove away with the 'it's cleaner than it was' sentiment. I'd go here again just for the convenience and the price. Update: the manager contacted me after my less than satisfied review and offered me a voucher for a car detail to improve my experience. So I waited until my car was dirty enough to go and away I went. After the car was finished, I checked it over and found that the interior was still quite dirty (spilled coffee on the console, dusty dash etc). However, I asked the young guy working there if he would mind going over it again and he was glad to help. After the second cleaning, it was much more satisfactory. I'm sure they work under a time limit with each car and that's likely why they aren't super thorough with the interior....but they were eager to please and that's great. read more

This place should be given a miss. They operate like they are the only game in town, service is slow and indifferent. The car wash drive through is old and out of date, the car does NOT get properly towel-dried and $6.00 up charge for rim and wheel cleaner is nothing more than a cash grab......no scrubbing of the tires and certainly no tire shine. Spending $27.00 at this place isn't worth half the price. read more

This is my second review of this site. The manager, Kyle, had offered me a free service to make up for my unsatisfactory experience the last time I was there. This time, the car came out really clean, inside and out and no part of it had been omitted. The service was prompt despite a busy day and the staff was very nice. The service I was offered was their top package and perhaps it was a package that somehow guarantees you better service? In any case, they did a good job and I will be trying them again. read more

Went here 2 months ago on a day it was raining and was denied the rainy day discount because "seriously man? It's called the rainy DAY deal, not the rainy we close in a hour deal" I happened to be passing by today while it was raining and thought why not head in? Waited 15 minutes, it stopped raining about a minute before they waived up to the vacuums, truck still covered in rain and when asked what service I want I was told that it wasn't raining anymore so no discount. Talked to the supervisor who informed me that it wasn't raining "enough" to qualify as rain. I'll never go here again, I reccomend no one does. At least I won't have to re-wipe down the interior because they use the same rag over and over again leaving white fuzz all over the dash and screens. read more

For the money I paid for Gold Service it was not worth the money. Windows still dirty. Interior not really vacuumed. Exterior still dirty in spots. Rims not cleaned. I would not go back. I might add I have a new car and was not really dirty to start with. I could have done a better job myself read more

I just paid $30 for the Gold package and got about $10 worth of service. They did not do everything on the Gold list. They didn't touch the back seat, or clean the inside of the rear window. No tire shine or fresh scent. What a ripoff! read more

Excellent service and very moderate price. I have 3 dogs who travel everyday in my Suburban. It's big and it's messy. The car looks remarkably spiffy. I'll return to this personalized car wash whenever I come to Victoria. read more

Well thats a great start to the New Year. DO NOT TAKE YOUR VEHICLE TO VICTORIA CAR WASH. I took my car there today for an interior clean. When I got it back the dash was craked and the car is still dirty. Talked to the manager and he told me they are not responsible for any damage done to the car, and the car is not suppose to look completely clean as they just do a quick vacume and wipe down on the interior. THIS PLACE IS RIP OFF AND THEY HAVE HORRIBLE CUSTOMER SERVICE. read more

This was my first time using Victoria Car Wash. It opens at 8:30, but I arrived at 8:20 from the Douglas St. entrance. I did not realize that there was another entrance off Gorge. Those cars were serviced first. At 9:00, someone came to my car to take my details. I walked to a cashier to pay, and sat in the waiting room. I waited a very long time, and started getting nervous as I had a work meeting at 10. I was very surprised at how long it took. Several other customers came into complain about the waiting time as well, so perhaps it was unusual today. I finally saw my car coming through the last stages of the car wash. The young employees proceeded to close my automatic sliding side door (van) manually, and then they drove my car to another spot facing the wrong way. I asked how I could get out. They pointed behind me and said the exit is over there. Why would they park my car backwards? There was plenty of space near the exit. Anyway, I was on a timeline, and it was now past 9:30. I started awkwardly backing out the vehicle. While I was doing that, an employee came up to me and said I hadn't paid for my car wash! Really?!? I waited an hour + with half that time in their waiting room in plain sight just to scam you out of $20? The cashier asked if I wanted a receipt and I said no. Why would she ask that question if she knew we had to show proof? Then the manager or owner came over and explained I had the wrong ticket. What? It was my first time there, and not one person bothered to explain what I should have or keep--all I know is that I was given a choice to have a receipt or not. The process the employees need to follow is NOT my problem...that is a direct management/training issue. I am giving 2 stars because yes, my car came out clean and vacuumed. The accusation of not paying for the service was the last straw, really. If you decide to go, have plenty of time available, use the Gorge entrance, and keep your receipt no matter what. read more

One of the most frustrating experiences. I had borrowed a friends car and wanted to return it in better condition than when I borrowed it, but didn't want to spend $300 for a detail. Victoria Car wash Gold Combo package caught me eye. I went in to this with low expectations, but even those were not met. I brought in a fairly clean car figuring that it would be easy to make it look cleaner. I'm pretty sure they decided it was clean enough and didn't even vacuum it. I found a leaf from a plant I transferred the week before sitting right in the middle of the floor. There was also the same amount of dust/dirt that I sent it in with. The front of the car still had a lot of bugs on the license plate and hood of the car. At this point I was willing to give them a 2.5 star review because my car was "somewhat" cleaner. I decided to get up early the next morning and go in to use their coin vacuum. Big mistake, the first vacuum I used didn't suck at all. I tried the second one and was happy when it did and was able to vacuum half my car. I put in more money to finish off the job and the vacuum stopped sucking. I was livid and really frustrated at this point and if anyone had been there to complain to I probably would have gone Karen on them. Overall, I will never again use this facility. If I could have given a 0 rating I would have. read more

I just had my jeep cleaned. 31$ and everything was horrible from the vacume job to the windows. I will never return.

My car was getting super grungy, to the point where I couldn't deal with cleaning it myself, so I drove it in here. I got a "silver package" which involved interior and exterior cleaning. I found that they did a pretty good job, but I had a few minor complaints. The exterior of my car wasn't fully hand-dried as promised, and the rear window was not cleaned well. I guess I just don't feel like any extra love went into my service... however, the interior was vacuumed thoroughly and wiped down and smelled lovely, the service was fairly quick (about 20 minutes in and out), and I felt the price was very fair. All-in-all, I'll probably give them another go when my car gets slightly nasty again. read more

Always great service. They do a really great job cleaning both inside and out. It always looks super busy with long lines but they are always quick and efficient and the wait is never too long. Highly suggest having your car washed here. read more

Laziness level expert: achieved! Wash inside and out with 3 air fresheners for $25! (Gold package). Easy to find, full serve lane, comfortable waiting area, Windows to watch the automatic car wash, clean. :) read more

I am a regular customer of the Victoria Car Wash. I was in today (Feb. 21/15), for the full service, and was disappointed. It was extremely busy so possibly that is why a good job was not done on the exterior of my car. The areas protected by the rearview side mirrors were totally untouched, as were the side mirrors. I had to wash all the outside windows as well when I came home, as they were still very dirty all around the outside edges (SUV). Middles were clean!! Multiple dirty spots on the side panels of the doors. If it had been wiped down while still wet, am sure most of that would have been cleaned off. I know you are crazy busy......but I feel I should get the same quality of service on a busy day that I do on a quiet day...........the cost is the same!! read more

Been getting our family's vehicles washed here for about a year. They always do a good job inside and out. Especially for the price. I find I get a bit more detailed cleaning in the early mornings and on slow days, but I'm still happy with the service on busy days. Make sure to get the $5 off coupon from their website! read more

Save your money and go elsewhere, the quality of the work here is extremely poor. I recently purchased a "Gold" wash - inside vacuumed, inside wiped down, interior windows cleaned, exterior washed and cloth-dried by hand. When they were done and I inspected my car most items I paid for were not done well or not done at all - seats were not wiped down, trunk was not vacuumed, console was not wiped down, floor mats were not replaced properly, car was not cloth-dried (there was soap scum in all four door handle areas, plus water marks all over the car). I grabbed an employee to try to get an explanation and his response to every item I pointed out was, "Oh, we don't do that". Apparently everything listed for the "Gold" option is only available to be paid for, not actually received. I will never go here again, and because the quality and service were so poor I will be going out of my way to make sure no one I know goes here either. What a joke. read more

These guys were awesome! They Hardworking and pleasant while they did a great job on my vehicle! Jose was excellent! Thanks people!!

Service here is quick, they do a wonderful job and done at a good price. Don't forget to fill up before and get a discount coupon .

For the price this is a great spot if you want a quick clean up. Certainly not like expensive detailing but I think very good for what you pay. Staff are friendly. Gets very busy on sunny days. read more

On Saturday, July 8, at about 11am, I went to have my interior front windshield cleaned at Victoria Car Wash--I have a bad shoulder and cannot clean the windshield myself. I ONLY wanted my interior front windshield cleaned--none of the other windows and no wash--an operation that would normally take about a minute. The car wash was not busy--no cars were waiting. Several of the personnel were standing around doing nothing. I parked my car in the area near the office entrance and went to the cashier to say, "I would like one of your staff to clean the interior front windshield ONLY", and she said the cost would be $6 plus tax. I agreed and said I would also give a $5 tip to the person who does it. I have done this several times at the Victoria Car Wash and service has always been great. Normally, the cashier would write a ticket, I'd pay and she would go get someone to do it. Usually, the person would come out to clean the windshield within a minute or two, and when she/he was finished, I would give the tip, and be on my way. This time, however, the cashier said I had to go to the ticket person and request a ticket (previously, the cashier wrote the ticket). I said, "Fine" and walked to where the Ticket Person was and said I only need my front interior windshield cleaned. He said he was out of tickets and had to get a new booklet. We walked back to the cashier's desk, he got a new book of tickets and wrote a ticket, saying, "Where's your car?". I said right there at the entrance. He asked me for the keys. I said, "No. I'll move the car to where you want it". He seemed quite upset by this. He gave me the ticket and I paid the cashier. The Ticket Person directed me to the car wash exit where the personnel were cleaning the car interiors and said a person would clean the windshield when it's my turn. In short, I was at the end of the line. I parked the car in the appropriate spot and waited. It was about fifteen minutes before a person approached my car to clean the windshield. I rolled up the windows and unlocked all the doors. After a few minutes, she said, "Okay all finished". I looked at the car and said, "But you haven't cleaned the front windshield yet". Apparently, she did the four side windows and claimed to be finished. She apologized and proceeded to clean the interior front windshield. I thanked her and gave her the $5 tip. In the end, it cost me $11.36 and the task was not done correctly. It took a total of about a half hour to do what normally takes one minute. This morning, in the direct sunlight, I could see whole areas of ALL the interior windows that were untouched or streaky. Her cleaning was not done properly. There were still nose prints on the windows from my dog days earlier who likes to press her nose on the windows. I sent an email to the Victoria Car Wash website and the manager phoned me to discuss. As it turned out (and very much expected), he blamed the employees, saying that good employees are very hard to find and its constantly a problem. Perhaps if they were paid a descent wage, they'd do a better job. And he told me that all tips are pooled so everyone gets something. I told him that isn't a good idea because good employees are penalized and the bad employees are rewarded. But, that's their system. In the end, he offered me a free car wash to make up for the bad treatment. I said, "No, thank-you" and our conversation ended. This has been extremely bad customer service from Victoria Car Wash staff all the way around, and I will NOT be going back again. read more

On a warm, sunny day I stopped in to have my vehicle washed and waxed. The washing was quick and thorough, but the finishing was bad. There were spots on the front window, inside and out; there were marks that could have been scraped off with a fingernail on the body; and there was a lot of gunk left on the roof around the base of the roof rack. I was out of time of I would have asked to have it done again. read more

I purchased the gold package expecting a full and complete clean inside and out but was disappointed . The bugs were not washed off the grill and the windows were streaky and dirty. I could of done that myself and not throw 26 bucks away. Unimpressed and won't be going back. On top of it all the spin brushes left small scratches throughout the whole side of the truck. read more

If you want scratches on your vehicle from someone being careless with the brush head and the lady at the till having attitude and denying responsibility go here, otherwise find a more responsible facility. read more