They made the purchase easy, the sales staff were friendly and helpful and I love the car. BUT, they sold me an "additional warranty" for wheel rims and tires, the finance manager, who sold me the $700 policy, stated that it would cover cosmetic damage, i.e. road rash, the policy states tires and cosmetic damage. The service manager now tells me the insurer won't honour the claim, the fine print states that the tire must be damaged and the wheel. Despite the severe scraping from running into a curb, the rim is NOT covered. At the time I agreed to this additional insurance I specifically asked whether this type of damage would be covered and was told "definitely". I blame myself for not reading the fine print at the time and trusting the dealer's representative. My advice, do not buy additional coverage from this dealer, it's a total waste of $ and just lines their pockets. Last tim I buy a car from them. read more

I had my first maintenance visit today for my Venue. I had the pleasure of meeting Paul who was very helpful and polite. Checks and maintenance was done efficiently and I appreciated the shuttle service from Davann. Thanks folks! Ellen read more

I had a great experience buying my first EV from Dan Houle, 'the car guy in the bowtie'. He's very knowledgeable about the car model I was interested in and EVs in general. Everyone else was great to deal with as well. Looking forward to continuing the Hyundai relationship for many years. read more

Asked about a vehicle yesterday, they got back to me today telling me it was available and when I called they said someone put down a deposit, and told me they would send the carfax in the meantime. They did not send the carfax. This whole deposit thing is the most annoying thing and isn't fair especially when the deposit is refundable. Some of us have been searching for vehicles for weeks/ months. read more

Absolutely the worst customer service, I will never buy a car from Hyundai Victoria again. I bought my car from Hyundai Victoria (HV) in 2016. In August of this year, my engine died while I was driving it. I had a mechanic come and take a look at it and he informed me that my cars engine had seized and that there is a settled class action lawsuit against Hyundai for this very issue. I had my car towed down to HV on August 17th to wait for its new engine. According to the lawsuit, a rental reimbursement of up to $40 a day is available under the warranty extension. When I submitted my first invoice on September 20th I was told it would not be covered because I did not arrange the rental through HV. I asked them to arrange for the rental and have heard nothing back since! I sent a follow up email on September 29th and have not had response to that one either. HV has had my car for 7 weeks, no updates, no answers, no response. read more

Elliott, my salesman, was fabulous and I never felt pressured to buy. He is very knowledgeable and when he didn't have an answer to a question he quickly found out for me. It was honestly a pleasure doing business with him and I highly recommend his expertise if you are considering a new or used vehicle. Actually all the sales staff were wonderful. read more

Victoria dealership is definitely capable of delivering great product, great service and a satisfying customer experience but while individual staff members do their level best, I don't believe upper management understands the notion of top-down exemplary leadership. While I could be wrong, there's just been too many negative experiences from both my purchase of a vehicle, add-on sales charges, information provided that wasn't completely factual, service glitches, inflated service recommendations, higher that expected charges, having to book service appointments unreasonably ahead of time made worse when vehicle is impractical to drive until an appointment can be accommodated, rushed work with omissions, and a poor facilities experience (a new facility is in the works fortunately). Also of note that while excellent recall work was duly done with ample notification, Hyundai Canada fought with federal authorities to block these interventions until forced to comply. While this isn't the fault of the dealer, it doesn't bode well for purchase of at least some of their older models. read more

Compared to other Hyundai Dealerships, Victoria's only one doesn't even deserve one star. Our car has always been suberbly serviced by other Hyundai dealsrships, but new to Victoria, we will be looking for somewhere else for our service. As recommended, we made an appointment for 11 a. m., arrived promptly and were told there were five cars ahead of us and it wouldn't be ready until at least 4 p.m. Not offered loaner and certainly not within walking distance of home or any attractive area to pass time, we would have been stranded in a crowded waiting area for 5 hours. Not acceptable by any customer service standard. We walked away. read more

Awful! Look ,service at Victoria Hyundai was always very pricy, but I reached my limit when they charged me almost $500 to change 4 spark plugs! Parts? $40 a plug for something you might have acquired at Canadian Tire for $10. Labour? about $150 for five minutes plugging a code reader into the vehicle and discovering that, hey! the spark plugs needed to be replaced; then another $150 for the ten minutes of actually replacing the plugs. I guess I must have been spoiled by Suburban Motors, who never did me wrong while I owned a Ford, and I got lulled into a false sense of Dealer Security, but this experience has been the living end. (As soon as I got home I went online and bough myself a code reader, and will do these things myself from here on.) But for sure I'm never going back to Victoria Hyundai -- never, never, never! read more

Bought our car from Victoria Hyundai - the SALES department was great, so I was lulled into a false sense of trust toward the dealership. Unfortunately for me I ignored the multitude of warnings about the bad service department from other Hyundai drivers. Well, the service centre made an error (I'll give them the benefit of the doubt and say it was an accident, but I'm not entirely convinced it was). When I called to try to get it fixed, I was passed to the service centre manager Anthony Bird who had zero authority to solve a simple problem. He passed me off to the service centre general manager Brandon Kot. When Brandon FINALLY got back to me, he got super defensive and blamed me for the issue. He took no responsibility and has ignored my communications ever since. Well, what could have been easily fixed has cost them a customer for life. When I want to buy my next car, I'll certainly not go there. Part of me wonders if Brandon got his job because he wears the family name, not because he is skilled, experienced or has worked hard for his position. Kot Autogroup, is this the guy you want in charge of your Victoria Hyundai service department? Is this how you really want to gain a reputation for treating customers? read more

Horrible customer service. Our daughter purchased a car back in November - over 3 months ago. The deal breaker for the purchase was that the car was from the U.S. so the speedometer was in mph. The salesperson offered to have the speedometer replaced at their cost if she bought the car. She agreed and was told it would be 2-3 weeks for the new one to come in. Now it's been over 3 months and still no speedometer. She's had numerous excuses as to why they don't have it. They have their money, they don't care. Now it's radio silence. She reached out over a month ago and still no response. Will definitely not be purchasing another vehicle from Victoria Hyundai read more

Thank you Megan for your excellent service today. You made my frustrating situation way better. You deserve a raise girl! The manager on the other hand, definitely not the service I would expect from a manager. Came off rude, yelling across the room saying no the help Megan politely asked for while serving us! Thank you Megan! read more

We bought a 2023 Santa Fe Calligraphy from Victoria Hyundai and are extremely pleased with our new vehicle and the whole purchasing experience. The sales rep, Nick Sitonin, was knowledgeable and worked very hard to answer our questions and explain all the options that fit our needs. We never felt pressured and we got great value for the money spent. Ryan Hoffman was also very helpful in working out a financing plan that best fit our circumstances. read more

Had our car towed to Victoria Hyundai for Hyundai's notorious class action lawsuit P1326 engine failure code. When we called prior to having our car dropped off we were told 1 week for inspection to be done. 4 weeks later, no communication or returned phone calls from service advisor Darien Shields or then service manager Anthony Bird. After finally reaching KOT corporate service manager Scott Jackson due to numerous failed attempts of reaching the dealership it was determined that NO inspection had been done or scheduled to be done. Finally, after another month and a half of needing to have Scott deal directly with Victoria Hyundai we got a text from Darien telling us our car was ready to be picked up and we would be on the hook for $217 for the warranty 'inspection', which we were previously told would be covered by Hyundai Canada, Scott Jackson and Darien Shields himself! When I questioned the charge and asked to speak to the manager for clarification, Darien started calling nonstop until I answered, leaving no voicemail and just kept calling; the first time he hadn't completely ignored our calls or inquiries in 2+ months. He than aggressively stated that we had falsified warranty documents - which Hyundai Canada approved so that's a bold statement - and then while refusing to transfer me to the manager, said that HE would tell his manager about these 'false' documents - Nice try on trying to pad some commission into WARRANTY work with lies and aggression, pal! I would not believe it possible to provide such a painful level of customer service had I not experienced it first hand. Avoid the shady crooks at this dealership at all cost. Shame on KOT group for letting their employees provide such abismal customer service and false accusations read more

Update Oct 2020 beware new owners now! Bought my 2018 kona from the previous owners in 2019 ( which were awesome)and I moved back to Alberta so I having to get winter tires on now. Went to get my key for the locking lug nuts which I thought would be in with the spare tire equipment. But I couldn't find any key in the vehicle at all, never had to change my tires before because I'm retired and hardly drive. Bought the vehicle with just 550O k on it and it just hit 16k so I would have been changing the tires around anyway regardless( thank goodness I never had a flat as I would have been really screwed). Wrote a email explaining this situation to the dealership and if they would help me out as it was not a fault of my own. I recieved a call from Crystal in the service department and she was very rude to me and basically stated I was lying. Now this could have been solved for less then 100 dollars so why am I complaining about this? Because right is right !! I really do not care about the money but I thought to keep customers happy they would be willing to help, I guess not! To be rude and basically calling me a liar for less then 100 dollars, come on! Not impressed by Crystal at all ! My problem was small, good thing it wasn't a larger issue. Beware people! read more

DO NOT USE THIS DEALERSHIP!!! Product (Hyundai) is GREAT but this dealership is all about getting your money and giving no service!! they upsell and under service, staff are rude and if you complain they the manager tells you off. Very nice until they get your $40K then they treat you like S**T all day!!!! read more

took my car for a regular scheduled service at 12:30, was told would be done by about 2pm. I waited around and finally got my car at 5:20pm. guy who brought me my keys said my keys were just sitting there and everyone was sitting around and the car was ready. Horrible service. I won't be returning. read more

Worst experience ever. Do not recommend. Not sure if they are completely overwhelmed with work, or perhaps they are just really bad at customer service but either way, you get treated as though your a number and your concerns don't matter. I didnt have an issue with the quality of the repair (had a few warranty repairs done) . They seem to have a big problem with coordinating, taking appointments and returning phone calls. When they obviously made a mistake they made no effort to try and "right a wrong". They just didn't care. read more

They haven't repaired my leaking car which is under warranty from them. They have us running from one body shop to another to get it repaired. One won't take the job because they don't pay them. Another damaged our car and couldn't find the problem. Now WE are having to deal with that body shop to have the car they damaged repaired because Hyundai staff won't do it. They tell us a different body shop will call us and it never happens. This has been going on for over two months and my car is still leaking on to my seatbelt so I get soaking wet when I try and ride with my seat belt on. Very dissatisfied. Don't buy a car from them because their service department is terrible if you have a problem. The sad part is, I like the car except for it leaking all over me when it rains. I purchased extra warranty from them because the salesman said "We will fix it for you". Not happening. Waste of $ read more

very poor , car broke down required towing under warranty. Fault was programing by Hyundai. Dealership manager said he was address the issue and send the towing bill to Hyundai. That was four months ago, never respond to emails. First and last Hyundai I will ever purchase. terrible way to treat your customers. read more

if there was a choice for zero stars, that would be my selection. The service department should be No 1 on CBC's Marketplace on car dealer scams. The phrase " We recommend" is their favourite saying. They suggested that my vehicle required spark plugs, a wheel alignment and brake fluid replacement. This was after a scheduled manufacturer safety recall about a backup assist potential problem. The fix required 5 minutes max and the vehicle did not move from its spot in the parking lot. Previously, they charged me full price for a tire rotation when 2 tires were already off the vehicle for other work. The service writers are on commission, in part, so there motivation is to sell repairs based on there "recommendations. Obviously theses tactics are endorsed by the owners, Kott Auto Group. Terrible dealership which harms Hyundai Canada's reputation. read more

I'm sure vehicle sales are fine but getting your vehicle maintained here is unprofessional. They will suggest things get changed that you could easily do yourself just to make an extra dollar, not only that, if you leave your vehicle for more than one day (this includes the day you drop it off) they will harass you with multiple phone calls a day, leave rude voice mails, suggest you pay with your credit card over the phone (even if you feel unsafe in doing that), talk rudely about you to their coworkers about you being busy and not able to pick it up right away. I will not be going back to this place. Save your money and look for a mechanic elsewhere. read more

This is a terrible dealership. Arrogant and unprofessional. Over $350 of my property went missing from the center console while my vehicle was in their shop. Their response....prove it! Avoid these people at all costs. read more

Hello All I wanted to share an experience that I had last week with a Hyundai dealership in Victoria BC, which I wanted to bring it to your attention. Apologies for the long email but this is what happened and such practices hurts the brand reputation: We wanted to purchase a Pre-Owned vehicle that was advertised at a Hyundai dealership website and auto trader. March 31st - 11 AM - We call at the dealership, talk to sales team, and inquire about the vehicle availability. The sale rep confirms that the vehicle is available and we asked for car fax report to be sent. At 1.24 PM - We received the Car fax report. At 2.24 PM - Since the pictures of the car on the Auto Trader were taken before the car was cleaned, we asked for more pictures to be sent. We also talk about trading my car and so send our vehicle details. The Rep said that he will get the car cleaned and will send additional pictures first thing tomorrow. Next day - April 01st at 2.02 PM - He gets the car cleaned, takes additional pictures and sends them to us. At 3.22 PM - We liked the car (in the pictures) and now start negotiating the price. By 5 PM - The price of the Car was finalized at and now we had the deal. We also discussed additional costs like 599$ documentation fee + total Tax Less my trade in value. We now had the final total agreed price. We were planning to leave on Friday morning to pick up the car but being a state holiday we were informed that the dealership was closed and so this got pushed to Saturday. Saturday morning - 8.30 AM - We talk to sales Rep and confirmed things once again. Before leaving from Vancouver to Victoria, we asked if they could deliver the car today after completing the safety inspection. At 9.20 AM - He confirms that the safety inspection and detailing of the car will be done and you can come and pick up the car. I also confirm the final $ amount to be paid again, mode of payment etc. At 9.30 AM - We are on the way to Ferry terminal which is 45 Min drive planning to catch the 11 AM ferry. 10.15 AM - The rep texts us back and informs that the car needs 2 new tires, new breaks and alignment since that was a major safety issue with the car and he cannot deliver the car without that getting fixed. At the ferry terminal door step 10.30 AM: Now he says that the car won't be ready by end of the day because of the unavailability of parts and so discussed this with the rep and only after an agreement, we decided not to go to Victoria and instead we will head back home but we still have a deal. We would pick up the car when it is ready to be picked up early next week since the dealership was closed on Sunday and Monday (Easter Monday). At 10.45 AM - We decide that we would do a FaceTime later today once we were back home and at least see the vehicle. At 12 noon - The rep confirm that the service center confirmed to him that the stains on the front seat could be removed since they have time and they will start working on it. At 2 PM - We get a call from the Rep, he asks for a deposit of the vehicle, and so I provided the Credit card information. All good until now. At 2.07 PM - He texts us that the vehicle is on a drive with another customer. He gets to buy the car if he decides to do so. Wow.... (Vehicle with a known safety issue on the Road endangering public safety ??) I immediately call back and ask what is going on and now the next thing we hear is that another customer is considering the car. Wow... Surprising hhmm.. At 3 PM - We talk to the sales manager and explain the we have been talking for this car since last 2 days and this car is ours since we already have a done deal (with a token money paid as soon as it was asked for) At 5.34 PM - We get a call back saying sorry the car is sold and delivered. Now my question that need answers: Two of the Five Guiding Principles at Hyundai Motor Company - 1. We shall perform our duties based on clear and transparent standards, and do our utmost to fulfill our responsibilities with integrity. 2. We shall compete fairly in the market and conduct business ethically with parties that engage in contractual relationships with us. I seriously want to know if these are being followed in reality. From what I experienced today, I am not expecting any answer to this but if the company thinks that the customer perspective regarding the company's business ethics, customer relationship, trust and fair practices matter, then they have to STOP these practises. P.s: All the communications with the dealer were on emails, text messages and phone calls. Details could be provided if needed. read more

I'd trust trust a cat locked in a room with a mouse more than these crooks. Avoid this dealership like the plague with their band of thieves. They will screw you over given the chance. I was burned by them very bad and am still paying for that mistake. No follow-up on agreements, threat of repossession after refusing to resign a contract, and shady selling practices are but a few of the bad memories I have of this place. Sadly I am know a few others that have had negative experiences with this dealership. I would buy a Hyundai again if I didn't have such a bad experience here. Never again! read more

New owner , Kot Group, purchased the franchise in July 2019. I had stopped using the Service Dept of the previous owner, whose doggy business tactics were well documented on this site. I decided to give Kot Group a chance and was hoping for a fresh start with a new owner who I could trust to do competent and professional repairs on my Hyundai vehicle . Sadly, it was a total GONG SHOW. I've never experienced such disorganization and incompetent service staff. Their arrogance and attitude was the icing on the cake of their incompetence. The Service Manager ,Aaron Kerr, jumped in to put out the fires. The poor guy did his best but can't be expected to carry his lousy, arrogant Customer Service team much longer. So disapoointing! All I want is a garage that can service my vehicle and have it ready at the agreed time-and let me know if there are delays or other work to be done. Sadly it is too much to ask for from Hyundai Victoria. Fired! read more

SERVICE DEPARTMENT UPSELL Every time I brought my Sante Fe in to the service department they aggressively tried to upsell me. They did a $700 service on the air conditioning unit and it stopped working immediately after that! When I brought it in to find out why they said there was a "new" leak that just appeared since they serviced it (2 months previously, with less than 500 km put on the car) and that it would cost $2000 to fix, and that they could do it "that day". They also said there was a "severe" leak in the power steering mechanism that would cost $1400 to fix. I knew about the leak and I had been adding a little fluid every 4-6 months for the previous 3 years. When I asked them if it needed fluid they said not at the moment. So much for a SEVERE leak. I'd be willing to bet that the service department gets commissions for upselling. This never happened at Destination Hyundai in Vancouver. read more

First time I showed up for my appnt and they told me I didn't have one. Now today I call to confirm my appnt for next Monday which was booked 3 weeks ago and they tell me there was no appnt booked. First time I brought the car in in the fall they didn't tell me they didn't do my recall until I came to pick up the car. At which point they said the mechanic wouldn't do the recall as I had stuff in the trunk and he couldn't get to the battery. There was a Tupperware with my road safety stuff in the trunk thats it! Furthermore, the only other item in my trunk was my business magnets that go on my vehicle doors. I took them off the car and put them in the trunk when I dropped off the car so that they wouldn't get damaged. Well when the mechanic opened the trunk and moved a couple things around to decide he didn't want to do the work, he closed the trunk on my magnet and damaged it by putting the trunk clasp right through it. Crystal the service manager said to order new ones and I'd be reimbursed. I ordered new ones and since that day Crystal hasn't taken any of my calls or reimbursed me. When I had to bring the car back in for a second time that month with an empty trunk so that the tech would do the recall they offered vallet service to come pick up my car and bring it back that day, as they had caused me so much prior inconvenience. Well at 5pm that day we got a call from a service advisor who told us we could come get our car. We explained we were both at work and that the car was to be returned via vallet service. Not only did this woman try to guilt us, tell us there was no valley option for today cause she had to get home, but she was also rude beyond belief. After several calls telling us know how impossible it would be to get our car home as everyone was done for the day, she finally got the car back to us. Which was of course followed by rude guilt tripping antics. I left Hyundai Victoria 2 voice-mails and completed 2 of their automatic surveys over the phone. I was very clear in my messages and surveys that my experiences with their dealership was brutal but that I would like to speak with the manager so that they could try and correct things. Never did anyone call me back. I told them I'd be writing a review and would like to offer them an opportunity to speak with me first but again no one ever called. Worst dealership I have ever dealt with. I now will only deal with Duncan Hyundai even though it's much further from my home I'm Victoria. read more

The service department is a joke. I have been to this location 4 times now and the most positive experience I had was when the sales department wasted an hour of my time after they called me in to upgrade my vehicle and then told me they couldn't. At least they were all nice. The service department on the other hand, everyone is so rude. You are ignored when you walk in, and if and when someone does make eye contact with you they quickly look away. No one greets you, no one smiles, they just keep typing away and leave you standing there for 10 minutes wondering if they even want your business, and thinking they would definitely be happier if you left so they didn't have to assist you. I have bought two brand new cars from Hyundai (at another location) and I have been to 3 locations total. This one is the worst. My parents have also taken their vehicle in to this location once and were treated very poorly. I will be taking my vehicle back to the mainland to be serviced from now on. I do not recommend this location. read more

I've only written five reviews in my life. A couple for outstanding service and the rest for when something wrong has been experienced. This review is to warn future customers of Victoria Hyundai because when something clearly wrong has occurred there will be a denial of any responsibility. Five scent packets were hidden in the used vehicle that I purchased from Victoria Hyundai. These were used to cover up the smell of fuel leaks and their placement had not been disclosed. During my two-hour drive home, I developed a serious headache and sore throat. It took me a while to find the packets and, once removed, a strong fuel smell became evident. I informed my sales agent, but he made no response to my emails. Repairs were expected at the time of sale and the estimate given was $2 500 with the purchase price of the vehicle reduced by that amount to help compensate. Sales told me that, with the engine now cleaned, the smell was gone and that the needed repairs could be delayed by as much as a year. The actual cost of needed repairs to the vehicle since purchase one year ago has now reached a total of $13 000. Thankfully, the fuel smell is mostly resolved. Recently, I received an email a month ago to solicit referrals, so I took the opportunity to tell VH about the huge financial burden of these repairs needed to the vehicle sold to me. There has been no response and, to date, management has also made no effort to make any amends. I could and will not refer anyone to Victoria Hyundai and I would caution anyone who is considering interacting with them to be cautious and much less trusting than I had been. read more

Booked in to replace window module, under warranty from a vehicle purchased from them. I was told that a shuttle service home was available as the work would take several hours. On arrival, was told "no, don't shuttle to Brentwood Bay due to Covid!" ....huh? Yet they will to Westshore? What, no Covid in Westshore?? ( And they did shuttle me home six weeks prior when other warranty work was done.) So 74 year old person with mobility issues was left stranded. Oh,they did say they could provide a rental that I would have to pay for, or could drop me off at Mayfair Mall, where I could walk for 6-7 hours while I waited. Nice. I was told there was a policy change due to new management, so it seems the new managers are not interested in customer service. Suffice to say, that will be our last dealing with a company that is happy to take your money, but after that couldn't care less about service, and clear discrimination depending on where you live. read more

Beware, stay aware from all aspects of Victoria Hyundai since you are important when you are looking to buy the car but as soon as you sign the papers you are garbage. I had to chase them for promises that they made to me after I purchased my car and then had nothing but issues regarding the service department. They don't stand by their word, and you should stay far away from them. I received a email from the service department saying my service is free, but as soon as my car was dropped off I was expected to pay for the service. I have worked in customer service before, and how they have situations is not customer service (ignoring people and not honoring your word). Avoid this dealership like the plague with their band of thieves. They will screw you over given the chance. . Everyone at the company likes to avoid you and hope you go away instead of dealing with the problem. Never again will I buy a car from them.. read more

We bought a new Ionic Electric from the folks at Victoria Hyundai, and had a great experience. The initial salesman was respectful, soft-spoken, and informative. The team approach taken by the dealership was useful, and we've been happy with every step of the process. This car was a surprise birthday gift, and as an example of the great service, Jody helped arrange surprise delivery -- complete with big white bow -- on the other side of town. My wife was blown away, and we still laugh about the story every time it comes up. Our trade-in was a bit complex, using the provincial Scrap-It program for our old car, and again the guys at Victoria Hyundai exceeded our expectations. Reading some of these bad reviews, I suspect they reflect the old management, before Jody took over the sales department. If you're in the market, give these guys a chance and see for yourself. Great guys, great product. read more

Thank you Victoria Hyundai for such a great experience! I met with Colin today and he made my new car dreams happen. He was very friendly and knowledgeable right from the start. I appreciated the time he and others took to ensure I got the best service possible. I'm very excited about my new car! Thank you Colin and everyone else that helped me :) read more

made buying a car easy and stress free. took good care of me and made sure I was happy. Didn't feel pressured and everyone was super personable and friendly. Great experience. Tom, Cole, Bruce and Lance were all awesome to deal with. Great experience. read more

Hello I just wanted to take a second to say I had a great experience buying my new Santa Fe. From meeting Marisa at the front desk with her beautiful smile. To meeting a salesman named Andrew that spent the time to go through all the vehicles and options they have just to be sure we found the best match for my lifestyle. Then Jamie was able to work the numbers with my trade in and I am very appreciative. I can not say enough about how much I enjoy this vehicle. It's fun to drive and has so many features. Thank you everyone at Victoria Hyundai. read more

Terrible service with lying salesmen. Took my Accent to get looked at as it was making a noise I couldn't describe at higher speeds. Was told my rear brakes were "non-existent, and basically metal on metal", my tires needed replacing and overall my car was "unsafe to drive". I denied any work to be done, which prompted them to then also skip out on the complimentary car wash and I was out $160. I later took my car to a local mechanic for a second opinion to be told my brakes still had 3mm, and my tires were still perfectly safe at their 4/32. I'll never be back. read more

Every stereotypical sleazy used-car-salesman cliche comes true. Put a $500.00 down payment on your visa "just to start the process," then they keep you waiting for hours while the terms of the deal change, and change again. After reaching the tolerance threshold for smug, deceitful, disrespectful behaviour, I told them to refund the down payment and walked out, and it took two months of phone calls and emails to get the $500.00 refunded to my credit card. I was surprised to learn that people actually conduct themselves this way. If you really want a Hyundai (I have one and it's been a great little car), buy one somewhere else. read more

In service my mum's hybrid here with Rodney. Great service, always really busy so book ahead.

DO NOT SHOP HERE!! I took my 2005 Tucson in to get the timing belt done but afterwards the exhaust was incredibly loud. We took it the vehicle back and they found it was a broken flexible exhaust hose that was damaged during servicing. We were told "These things happen, and it's no ones fault". After expressing our displeasure with their service and the damage they did to the exhaust system, they offered to install a replacement "AT COST, which would be a SUBSTANTIAL DISCOUNT compared to their regular pricing". The next day, I called another Hyundai dealership, only to find out their REGULAR PRICE for that same flexible exhaust hose WAS $40 LESS then the Victoria Hyundai's supposedly discounted "at cost" price they offered me. Obviously we were pretty disappointed so I called the dealership and asked to speak with the General Manger, and was told he was " too busy to speak with me", so I tried the Service Manager, who was also "too busy to speak with me", and was eventually referred to a Customer Service Representative who was very empathetic and promised to "make it right". Two hours later, the Customer Service Rep called me back with a new offer to MATCH the other dealership's regular hose price which would reduce my cost by a whole $40 from their "discounted price". Ultimately, we were stuck with the repair bill to fix the DAMAGE THAT THEY DID to our car, and we were clearly LIED TO about their "at cost" pricing. Needless to say, we are exceptionally disappointed with Victoria Hyundai and will never do business with them again. read more