Repaced a $16 part for the radio , labour was approximately $300 . Unfortunately the radio still didn't work . Gave us a quote for $6000 to replace and install new head unit on the radio. Save your time and money and stay away from Victoria Volkswagen! read more

on May 28 2025, I drove my Tiguan to VW Victoria for routine maintenance (+a reseal valve cover I agreed to). The next day, I was informed the engine & electric motor were completed destroyed during the first post-service startup. VW Victoria blamed it on a delayed oil change record 3 years ago,and demanded that I either: Pay over 30,000 for repair; Surrender my car in exchange for waiving the $4,000 bill, or Pay $4,000 and two it away. My car has only 58,000km on it. The last 2 services were both done at VW Victoria,Every oil change was done within 10,000km.The blamed delays-just because I went to Mr. Lube. Their explanation makes no sense--the car ran perfectly before service. What's worse, after the incident,they informed me 2.5 hours later. Meanwhile, they disassembled the engine and used compressed air without my permission,destroyng any chance of an independent inspection. Now, they're trying to shift all the blame onto me! read more

Had my car towed to Volkswagen after it broke down. I asked a few times if it could be the alternator, but they assured me it was just the battery. I bought a new one elsewhere, but two days later, the car broke down again. A second shop immediately diagnosed it as the alternator and couldn't believe Volkswagen had missed it. I didn't think my request was unreasonable- I wasn't trying to avoid paying, just hoping to put the money from their incorrect diagnosis toward the correct one. When I called to explain, the service manager, Noah, at Volkswagen said I hadn't been a customer in four years, told me he wasn't interested in continuing the conversation, and hung up on me mid-sentence. Really brutal service. read more

Just purchased a used car from Volkswagen Victoria and I couldn't be happier! I flew in from Alberta and Julian and team took great care of me and got me into my dream car, very easy to work with and would gladly buy another used or brand new car from these guys! Makes buying a car easy! Thanks again guys!! read more

Volkswagen Victoria - Auto Parts & Supplies Near Me - Victoria, British Columbia

I am nearly 60 and we have owned 9 VW's. Never again as result of this dealership in Victoria. They are an awful dealership- terrible service department and incompetent management. I have owned 9 VW vehicles and because of these folks we sold our faulty id4 at a huge loss. It was broken and at their dealership for most of the past year waiting for parts abd fixes and for months it was unable to be repaired. They were awful to deal with and left our car out where it was vandalized and left unlocked for days near the bus stop. Our belongings were stolen as result. The management team are useless and unhelpful. They have been dishonest and incompetent. We recorded our encounters and phone calls to collect evidence of their unprofessional and inappropriate behaviour and business practices. Complaints to VW Canada were not much more helpful than anything the dealer did. We will never go back and are in the process of pursuing legal action for costs and damages and the loss we suffered on the disposal of our car. read more

After waiting a year for the perfect Beetle,Julian and Tyler made my dream come true. the perfect car came in on the used lot, I visited the dealership and met Julian. the deal was done over 2 days. the negotiation process was fair fun and easy. i would highly recommend Julian as a salesperson read more

I was looking for a used VW and talking with one of the sales people, he actually warned me off of a certain model because of them being problematic. This sort of honesty is unexpected in a car salesman, but is what gave me confidence to deal with this dealership further. read more

Ladies Beware! I would highly recommend taking your car anywhere else than VW Victoria! We took our family 2010 VW Passat station wagon to this dealership after receiving letters from VW Canada about RECALL WORK that needed to be done to our car. We bought our car here for that work in September last year. As it turns out, this was a terrible mistake. VW "discovered" that our timing chain tensioner had failed in their care and quoted us $5000+ for fixing. This was after they had mis-diagnosed the problem as spark plug related, which we were happy to fix. Upon learning that in the United States Volkswagen had already settled a lawsuit over this very problem, we expected VW to do at least some of the work for free. Instead, our car was at this dealership for 6 MONTHS while VW Victoria and VW Canada ignored us, despite an ongoing class action lawsuit against them for failed timing chains. At last, and against our better judgement, we ended up paying them around $4000 dollars in repairs when they threatened to put a lean on the car for it being on their lot too long . (FYI - it is totally paid for) The result? Two days later, my car is dead again. The car ran for a grand total of two days and stalled while idling. Now, I am on the side of the road with my kids on an island with zero public transit and a $500 dollar tow bill to get my car back to Victoria. Hey VW - we paid $45,000 for this car and it doesn't even have 100,000KM on it yet! And this is NOT a preventative maintenance problem and has only been serviced by dealerships! Eric in the VW Victoria service department was offended by my salty language today when I called them to complain and was forced to hang up on me. I guess he is having a bad day. Sorry Eric! Perhaps you could imagine being a mom alone on an empty country road with two little kids and a dead car with no transit to get them home and see how your day is then. I'll bet that bad words wouldn't seem so so harsh then! NOT COOL. LADIES BEWARE!!! Go ELSEWHERE. Even a back alley mechanic with no teeth would be better than this group of incompetents. (And deepest apologies to back-alley mechanics everywhere. You guys are our new heroes.) read more

I was helping a friend buy a new car recently, and one of the cars we were looking at was a Golf GTI. We stopped by VW Victoria for a test drive and I was immediately concerned by the fact that the salesperson didn't seem to have a very good grasp of the car's features. Where it got worse was when we mentioned that we were cross-shopping the Civic SI (another front-wheel-drive "sporty" compact car). The salesperson started badmouthing the competition. Worst of all, he was condescending when my friend wanted to purchase the car with a manual transmission, straight-up telling him that he "didn't want" that. Great place to go if you want a rude salesperson to steer you toward what HE wants to sell, not what you want to buy. read more

My husband and I have a 2015 Golf TDI that we purchased new from VW Victoria. We had an amazing purchasing experience and always have a smooth time with our service appointments. They have honest and friendly staff and make you feel welcome with each visit. read more

Awful business to deal with! I had my Westfalia in for service recently, well it was in the shop they backed into something causing quite a bit of cosmetic damage. They didn't even offer to fix the problem let alone check the security cameras to get to the bottom of what happened. Never doing business here again! Beware!! read more

Wow...progressive car company but their staff is something else. I went in with my friend while I was visiting.....not quite " excuse me little lady WE will need to speak with a man" but pretty close. The men we spoke with were incredibly condescending and the worst part is I am not sure they were aware of how they came off. We will be going back to pick up the car which is in for repairs and I will adjust my review if this was an anomaly. I am really hoping it is. read more

Dishonest dealership. I phoned VW Victoria about purchasing a vehicle (on behalf of my in-laws) at the 20K price point, all in. The sales rep, Anthony Atigari, indicated over the phone that the best he could possibly do was 23K all in. Based on this, I had my in-laws phone Anthony the next morning. Anthony advised my in-laws that 23K all in was absolutely not possible. I contacted Anthony afterwards to express my disappointment. Anthony denied that he had given me the 23K price indication. The sales manager, Daniel Shaver, reached out to me afterwards. He felt that it was a miscommunication. I reiterated that the 23K price was given to me by Anthony and that I did not come up with it myself. Daniel advised me that the particular vehicle in question was not being discounted further at any VW dealerships and that he would lose money if he agreed to 23K. I questioned him on why Anthony would not have been up front about this from the get go, as opposed to leading me to believe that 23K was achievable. The manager did not have an answer to this and further indicated that either I was being untruthful or Anthony was. Daniel's response was unacceptable to me. He did apologize for what he saw as a miscommunication, but did not accept responsibility. Unfortunately, we were not able to resolve the situation. I echo the comments of my fellow reviewers about Harbourview VW in Nanaimo. They didn't have the car my in-laws were looking for, but I have personally dealt with them for 4+ years now (sales and service) and they are simply fantastic. read more

I came in with lots of problems, Michelle and Phil were able to slot me in, called me for updates and quickly fixed all my issues. They stayed well below an estimate and left me feeling much more safer on the road in a cleaned, vacuumed fixed car. Had a great experience! Thanks again! read more

Posting on behalf of a family member: I took my car into Volkswagen to get my winter tires changed. To my surprise they gave me a list of 5 different things that they recommended saying all of which were past due, adding up to a total of over $800. This caught me off guard since my car seems to be in great condition and I was not expecting so many things needing to be fixed. Included was a quoted charge of $133 to replace my horn (as it was making a high pitch sound). They also said my filters should be replaced as they looked dirty. I was reluctant to just take their word so I decided to get a second opinion. I went to another auto repair shop and they said that the NONE of what was recommended was necessary, they showed me my filters that they said were in "pristine" condition (their words). They also noticed that the cord in my horn just needed to be plugged in all the way as it came loose. This was a service Volkswagen was going to charge me $133 for!!! The alternate company (Burt's auto) I brought this to wouldn't let me pay them because it was such a simple fix. This is absolutely outrageous that companies can get away with such dishonest behaviour. I would highly recommend always getting a second opinion, and being skeptical of anything Volkswagen Victoria recommends. I understand these were "recommendations" but this is an absolute joke. We've all heard of auto repair shops getting away with this but experiencing this first hand I felt I needed to write this review. read more

I was ready for the typical car sails person when I walked I here. What I found were a bunch of down to earth people who were quite nice and helpful. I liked there no-pressure sails tactic; I told them what I was interested in and they helped show it. read more

GTI was in for it's 3rd service. Their website said the oil service includes oil change , inspections and tire rotation. At time of service we were told tire rotation was an extra $40 even though we told them about the webside. So that also means the tires were not rotated the last two services. So for $116.00 I hope they changed the oil but shame for not honouring what their website says. We take great pride in this GTI and have added a few little tidbits to it including metal painted tire valve caps. I know they check the tire pressure as the service "professional" must of taken a pair of player to them. One cap is completely ruined. Not happy with the service department. Will only be bring it back for warranty issues. read more

Jodi Skaff was really great to deal with the moment he introduced himself in the parking lot to the moment he delivered the vehicle. Jodi is the type of guy that is on the customers side really cares about me and what I wanted. I would recommend him to anyone wanted to purchase a car. He's a really chill dude and won't pressure you into anything you don't want! read more

I had such a great experience at Volkswagon Victoria! The entire team went above and beyond to get me in my dream car Special thanks to Brent and Matt! read more

I have never been treated so poorly as I was in the auto repair part of this dealership. Not only that but my volkswagen Jetta has cost me as much to repair as it would cost to buy a brand new BMW. I have nothing nice to say about Volkswagen. read more

Just bought my third Jetta, but first from VW Victoria, yesterday. I've bought a 99 and 06 previously from a dealership out of town because I did not enjoy the service from the previous ownership. The new owners have a new team in place and they were courteous, professional and helpful. Salesman Josh and manager Daniel set me up with a new Jetta with a great price and service package. I received a fair price for my trade-in and I am very pleased with my experience with the Victoria dealership. Highly recommend. read more

If I could I would lower the value I would. The only redeeming value was some of the service department personnel who were pleasant and understanding in my ordeal. I am not impressed how a sales office can hold and use a vehicle for at least 6 months with a leaking sunroof then turnaround and sell it without reporting this to purchasers? Yes they did repair the roof when I complained but they and Volkswagen Canada denied knowing this then refused to test the vehicle for black MOLD and refused to do anything else, except washing the interior; which will not kill any mold in the car, only perpetuate it. They have no problem putting my family and myself at a heath risk. Look on line and see the reliability and problems with the sunroofs on the Sportwagon. Do yourself a favour and do not buy one of these vehicles! Volkswagen take responsibility for your products, for once. Do we need another "diesel incident?" read more

I have dealt with VW twice. First time the advisor was not knowledgable at all. It took 2.5 hours to check the transmission fluid and then because it was 5pm and the tech wanted to go home they put the plug back in and rolled it back outside. After some convincing the tech stayed late, pulled the car back in and topped up the fluid - which is all I wanted them to do. The second time I had a flat tire, was trying to catch the ferry and no one else could fix it on time so I went to VW. Great advisor this time. Very friendly and helpful. Squeezed it in and got it out within 45mins - all at no charge. I guess it's like any dealership - generally they're expensive and slow, but the techs know what they are doing and do a good job. As a side note: don't waste your time and money at the Kal Tire's and Canadian Tires of the world. They rarely have more than one certified tech and usually upwards of 10 uncertified guys and they aren't even that much cheaper. read more