Torrid is in my top five favorite stores, so Imagine my…read moreexcitement when I heard one was opening in my hometown!! For the plus size community, clothes shopping can be frustrating, irritating, and down right infuriating! So to have a store accommodate us by having sizes that fit and trendy styles is a great feeling, because well we don't have many stores that do that! Now, I have been to this store a handful of times now during this pandemic. The staff has always been friendly, worn masks, help customers remember the 6ft rule, and had us sanitize! My mother had to make a return because there is no trying on in the store and something didn't fit. When we walked in the store, there was a woman standing right at the door with her arms crossed, she didn't welcome us so I assumed she was a customer! She then starred at my mothers bag which made my mother feel uncomfortable n triggered her to ask if she worked there and if she should put her return at the counter before she shopped around. The woman said "I do work here, and I'm not looking at your bag but feel free to head to the register with it". So my mother went and started the return. Of course there was some confusion because my mother wanted to shop more and the women told her she shouldn't have come to the register that she would need to bag her things and carry them with her. She decided to process the return and just shop after. I was at the t-shirt counter with another customer (I did not know) and had touched a few tshirts (as did the other customer). As my mom walked over, the women standing at the door comes over and watches my mother and as my mom picks up a shirt the women yells out "please do not touch the tshirts ma'am, please ask me to hold up the shirt you'd like to see" my mother dropped the shirt and apologized and told the woman that she wasn't aware of the rule and that she had been in the store several times and the staff had never shared that! The woman said "well I am the manager here and they better not have let anyone touch the tshirts because if you touch them they need to be quarantined for two whole days, the reason we can touch them is we were already quarantined"! Now I realize she's just doing her Kobe but this leaves us puzzled and not sure if we can touch anything in the store! Not to mention, this manager folded and put the shirt my mother touched back in the pile of tshirts after she just explained it needed to be quarantined! Overall the experience here has been great until this interaction. It made for an unpleasant visit and a quick departure! Things could have been handled a little different and less condescending! I would give Torrid 5 stars but I shorted it 1 due to the management here! I'd rather drive the 45 min to another store!

I'm plus sized woman with a tough to fit body type. So tough, I resolved to live in yoga pants. I…read morestumbled on Torrid while in a large mall, lol frustrated from striking out in yet another popular plus sized clothing store (who was charging $90 for a plain pair of jeans). Then Torrid...uhhhh. BLISS! I first tried the ever elusive jeans. PERFECTION! The jeans were buttery soft, true to the listed measurements, and the waistline didn't come up to my breasts!! The tops are labeled 1, 2, 3, 4, and 5. Nooo XXX! That alone made me feel great. The tops hang perfectly, coming down a little bit lower to cover my lower belly. The materials were all heaven sent. The style options are huge! Everything from so so soft T shirts to cashmere like dusters, gorgeous springtime colored and patterned tunics, and actually wearable cocktail dresses. They had a big clearance section too. If you want to look through, the deals are amazing. The prices st Torrid are average...but, they have a great rewards program. It's easy, no games. I had enough reward points to get a beautiful, creamy mauve tunic for free that day! I'm a HUGE Torrid fan. Please, frustrated plus sized ladies..go check it out. Torrid is truly a store for us. As it said inside the dressing room stall "Embrace your curves!"

I recently purchased a back brace I paid $50. I could have…read moregotten it on line for $ 25. However I would have kept it except for the fact that it didn't fit properly. I tried it on over my jeans & a shirt. When I got home & tried it under my clothes it felt uncomfortable, poor fit. When I called to return it the owner refused . He didn't offer an even exchange for another size. He never measured for a proper fit. He guessed at my size. I'm on a tight budget & now I'm out $50. I'll take Jeff Bezos & Amazon to this place. At least I could have returned it.

Been here twice, both visits were very helpful and professional. The owner was patient in working…read morewith my insurance company as well. It is nice to deal with someone who is both compassionate and knowledgeable, would definitely recommend.

Disclaimer: this is about to get emotional. I really struggle with body image. Because of this, I…read morehave about 3 pairs of pants and 3 shirts that I feel comfortable wearing in public. After losing a little bit of weight, I decided to treat myself to some new, nicer, better quality clothes from a place like Express. I, of course, walked into Express still battling myself and my selfconciousness, convinced I "wouldn't find anything anyway." Enter Rose, probably the best damned employee Express ever had. I explained to her my situation, and without batting an eye, she lead me around the store, asking me questions about my style, what I felt comfortable wearing, etc. The most genuine and helpful retail salesperson I've ever met. She showed me the Portofino Slim Fit shirts and picked out a few different patterns and colors to try. On our way back to the dressing room, she continued to pick up other pieces she thought I'd like. And I nearly liked everything she chose. She really had an eye for what style I'm into, but also what I would feel beautiful in! Some pieces-- like a thin-strapped halter-type soft pink and flower print-- I never ever would have dreamed to try on. But with a few well-placed accessories, all of a sudden it looked totally "me." Rose kept coming back to the fitting room with new items to try on, including an amazing pair of Columnist pants. By the time I changed back into my "old" clothes, I felt like a different person. Checkout was a bit scary-- I knew I was in this for several hundred dollars-- $400 to be exact. *Enter jaw drop.* But, for that, I got 4 Portofino Slim Fit shirts (in different colors/patterns), the soft pink and flower halter, another soft pink lacey tank top, the pair of Columnist pants, a long-sleeved flowy formal black blouse, and a short-sleeved blouse. Rose told me about an offer they had, helped me get it on my phone, and took a whopping $75 off my order. Much (?) more reasonable... I think? But let me tell you, it was so worth it. I immediately changed into one of the new Portofino shirts I bought and felt so much more confident and truthfully... beautiful. Jamie complimented me on the look later saying the shirt looked "just like me." Since then, I've worn several of the pieces and have always received praise for my look. This one shopping trip has truly, honestly, and maybe pathetically, changed the way I feel about the clothes I wear. So, thank you, Rose, for being one hell of an amazing retail employee, and helping one defeated woman feel alluring and self-assured with your words of confidence and your keen eye for fashion.

It took 20 min to find a good item for purchase and 50 min in-line to pay. It was so bad multiple…read morepeople gave up, dumped their items and left so don't ever expect to get out quickly. They have a good selection and prices but products are a complete shambles/mess, where similar items and sizes are found on multiple racks or draped over racks. Essentially, it's like a bomb went off but the aftermath is products.

The store is always a mess. Can never find anyone to help. Cashier's are pleasant and courteousread more