I have shopped in this store several times and have never met anyone like Kira. Kira noticed that I was in need of assistance and was very polite, professional, and super knowledgeable. She even walked me over to the items which I was looking for. I highly recommend asking for Kira when you shop here because she is AMAZING!! read more

It's been a while since I last visited South Coast Plaza. Looks like this location just recently moved, I remember their old shop was also in SCP but in a different spot. The new store is spacious, well organized, and easy to find. My daughter and I really like the quality of Victoria's Secret bras , they're made very well! The padding and push up design give great support and help you look about a cup sizes bigger without feeling tight. Staff were super friendly, and I even found a few great deals that day! read more

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I went shopping and had some trouble at the fitting room. Heidi helped me and talked with me very friendly and lovely.

I haven't been here in a while, and it looks like they moved locations inside of SCP. The workers here are super friendly, making check out a breeze. The store itself is well organized, and they have the sales bins up front. The store is combined with Pink, you can also shop for their products on one side. They have quite a large selection, and the quality seems to be similar as how I used to remember it. The current sale right now for undies looks like it's 5 for $35! I do love that they have a ton of sales going on almost all of the time! read more

Do not shop here if you are a POC woman. I came here today with my family, as we walked in the three sale associates didn't greet us but they welcome white women in the store. My sisters told me that a sale associate was following them. I used to work in retail and I would never treat anyone that way. Most of the women that worked there are pocs as well. Why would you treat your customers that way and I have a credit card with them. I'm going to cancel my credit card. As I was checking, the cashier was a bit rude and I even took out my coupon from the mail. Why are the workers so miserable today? As I was about to leave, the sale associate didn't acknowledge me and not saying Have a nice day/thank you but said it to the white lady that was also leaving the store. Do better and y'all work in retail. Can't believe my family faced racial profiling and those workers need to do a better job in customer service. read more

This is the best VS store I have been in so far. The staff is so friendly and I found exactly what I needed!! I love their undies and bought 5 for $30 read more

Victoria's Secret & PINK - Undies galore - Lingerie Near Me - Costa Mesa, California

Went here for Bras, not always easy to shop for myself. Holiday sale going on and store very busy. Went to the dressing room and was greeted kindly, friendly & helpful by Claudia . She made my whole experience wonderful. Hire more staff like her? Will be back. read more

I just called a few moments ago & had a wonderful interaction with Stephanie who was super helpful in finding the bra that I was looking for - giving me all the color options and even telling me about the sales they were running on the bra and even looked up if the same promo was being run online. She really went above and beyond for me on this call & I really appreciated it so much. read more

Gotta love the semi-annual sale! That's the best time to buy whatever you need from Victoria Secret. The sale is awesome! You save so much money. Especially since Victoria Secret is kind of expensive to begin with. Sure you can get bras for cheaper elsewhere. But you won't be getting the same quality of Victoria Secrets bras. Their bras are made very well! Especially if you go for the bombshell there's padding and push-up! It helps you look two cup sizes bigger; score!! I like the sleep shorts that they sell too! They are super comfortable and cute with the dog on them. But they always seem to be out of stock in my size when I go. That's okay. Anyway, I am loving my new padded/ push-up bras! :) read more

Victoria's Secret & PINK - Underwear - Lingerie Near Me - Costa Mesa, California

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Rudest sales clerks. When it comes to your returns. Canceling my credit card to. They have no empathy.

Greeted as soon as I walked in, they were having a SALE... but surprisingly they had everything I wanted in my size a lot of selection and the sale was GREAT!!!! read more

I'd like to thank Yonelly for helping me with my purchase today! She was extremely helpful in assisting me with using my gift card in store and working through the remaining balance! read more

Victoria's Secret & PINK - Lingerie Near Me - Costa Mesa, California

Needed to find another strapless bra since my current one was getting worn out. I always go here since it's the best quality. I also love going here because there's so many other things that you can find that you might need and their stuff is always so pretty. Madison was very helpful in the fitting rooms. I was having difficulty finding the right fit but she was very helpful and got me the best options. I also found some cute Valentine's Day pajamas which I can actually wear as a top and not just for bed so that was nice. They always have the best selection of perfume so of course I sprayed some of it on my way out. Even though it can seem pricey, you get what you paid for, high quality material that will last a long time. read more

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This is for the Victoria's Secret in crystal court. Poor customer service. I think I dealt with the lead or the manager as she was helping me. She was rude and condensing as I needed help with a return/exchange. She made me feel horrible and uncomfortable through this process. I could tell she was annoyed for helping me. I couldn't wait to get out of there read more

This review is very specific for what I saw at this specific store today. Everyone knows that Victoria Secret/Pink has been very slow to catch on to the Plus Size/Curve movement with their advertising and selections. (My opinion). So I was more than surprised when I saw a plus size/curve mannequin in the store displaying bra and underwear. My wife is curvy and sexy and loves to shop Victoria Secret and Pink but there selections sometimes are limited. so at least now I know she has more options there to choose from and I am glad. Thank You very much for that and keep it up. read more

He comprado más de 50 panties cheeky y la verdad muy malisima calidad a las dos lavadas el encaje se rompe trate de no meterlos en la secadora y salió lo mismo se rompieron no los recomiendo solo es dinero tirado a la basura read more

Visited this store today and got great service. Was able to find a new style of wireless t shirt bra that provided the right coverage. Plus the price was good today because as a card member these bras only cost $30. This is a pretty good deal as their bras tend to run higher based on the style and model. Dressing room was clean and all laundry items were well stocked. Even the fragrance and lotion testers were neatly placed on the shelves. Overall good experience. Will come back again. read more

Victoria's Secret & PINK - Lingerie Near Me - Costa Mesa, California

Came in to get mist sprays as gifts. Purchased 6 of them asked for the small bags and Joceylin very rudely said she can only give 5. I told her we have in the past purchased more and got more of the small plastic bags and she wasn't having it and repeated to us 5 is the max she can give. She gets 1 star for horrible customer service so avoid her helping you read more

Getting bras is never fun. I don't like shopping in general. Today I was welcomed by Nicole. She measured me, and helped me find exactly what I was looking for. She checked with me while I was in the dressing room, exchanged the models and sizes until we found the best look and fit. Like I told her, it was like shopping with a girlfriend. I ended up buying more than what I went for. Thank you, Nicole! In general, everyone in the store was very nice and it felt like back in the day Victoria's Secret. Kudos to the manager and all the girls who interacted with me. PS: While I was waiting in line to pay, I picked a lip gloss. New packaging and flavors. Talking to other girls in line we mention how there was no testers to check the colors (on our hand, not our mouths). I mentioned it to the male cashier and he said they didn't have any tint, just flavor. But they are all different colors, though, which is weird and it would be different than other brands. I asked him if he wears lip gloss and he said yes and they are clear. I left the gloss because I do like a bit of color with my gloss and since he was so sure, I didn't question it. Please have a tester so we don't have to trust or doubt someone not wearing gloss, lipstick, or anything. Also, if there were testers I probably would have picked more than just one and actually buy them instead of leaving one looks-like-red-but-it's-clear behind. read more

I was checking out today and the girl ringing me up seemed new, so I asked her if she was and she said yes! For a newbie she was so skilled and paid attention to my items. Gave me such a good experience leaving! I didn't get her name, but she had a tight long sleeve top on. Thank you so much VS, can't wait to come back! read more

By far the best Vs store I've been to.. Great service the staff was very friendly and helpful. Karina and Tye especially.. very patient with me asking questions and helped me the best they could which I really appreciated :) read more

Room attendants incredible helpful but entire experience ruined at checkout by associate "Leslie" To spend hundreds of dollars and be treated rudely when asking questions with an air of absolute disgust that I don't know the answer leaves me never wanting to return. And I didn't want to create a reward program and she claimed I wasn't and yet yup it created it. read more

Todays visit has been one of the nastiest visits I have experienced in any retail store. This woman that works there had the rudest rbf ever seen. Discriminating people by staring up and down as if she's above them all. This happened at the VS front side. She had long black/brown hair, and huge hoops with a leather jacket. It's understandable to be aware of surroundings but she went up to my mom and sisters stared them down and gave them the ickiest reaction. Ugh im appalled. It's 2024 VS.. hire workers who don't judge. read more

DISCLAIMER: This review is for the Victoria's Secret at Crystal Court. S E R V I C E We were greeted by Tie, who was so bubbly and personable. She was quick to greet us and relay our shopping needs on her headset. Sherry fitted my sister and I for bras and was awesome! She explained what to look for when bra shopping and recommended bras based on what type of support we were looking for. L O C A T I O N This store is located across the street from South Coast Plaza in Crystal Court on the 2nd level by Macy's Home. I prefer this location, although smaller, because it's not as crowded as the one at SCP. read more

I haven't shopped at VS stores for years, I mainly just shop online cause stores like this big are always super crowded. And my bra size is very unique (32D) so most likely I won't be able to find my sizes at stores. The dressing room service they provide at VS stores are amazing, sales reps are very patient and professional. It usually takes long time for me to try on a lot of things, and I love it that they have disposable paper panties to put on before trying on underwear. The VS styles have always been super cute, in addition to bras, panties and sleepwear they have some provocative style lingeries these days. So it takes even longer time to find what I like and try them all. Glad hubby helps me to pick up cute and sexy pieces so I don't have to stress out too much cause I don't do well in crowded places. The team work of the sales reps at this store is so great. They figure out your sizes first at dressing rooms and send another rep to get the stuffs you want in your right sizes. So basically the sales reps here did a lot of work for me and saved me a lot of energy too. They put everything on a little paper so the sales rep at cashier could just look at the paper and order the sizes I wanted that's not in this store. I really appreciated how helpful and accommodating those sales reps were. I can't imagine helping that many customers on holiday long hours and still look happy and friendly! I would like to just come here whenever I want something from VS, bigger stores carry more selections. And it's nice to try those lingeries first to see how they really look on me! read more

This VS store is located on the 2nd floor of South Coast Plaza above the carousel. I was shopping for Christmas presents and eventually found some items at the Pink store next door. Since all I was purchasing were gifts, I asked for boxes and tissue for packaging and the Pink store didn't have a box large enough for the pajama gift set. The woman helping me suggested I go next door to see if they had any. I went back to VS and they sadly had also run out of large boxes. Instead I asked for a VS bag along with some tissue (I never received tissue at Pink). When the sales woman handed me a bag and tissue, a manager came over to tell me (and her) they aren't allowed to give bags out. I quickly explained that I purchased 5 items next door at Pink and they'd run out of boxes and since this store was also out of boxes I requested a bag along with tissue to give as a gift. The manager didn't seem to care and really seemed to go out of her way to tell me it wasn't allowed. WTH lady, I just spent over $80 at your store and you're going to be petty over ONE BAG AND SOME GIFT TISSUE? The rude and hostile manager left such a bad impression on me, I don't see myself returning to this particular VS store in the future. So be forewarned - if you're looking to purchase gifts and want a box with tissue and they happen to be out, get ready to be chastised and made to feel bad by asking for a bag/tissue in its place. read more

I had a great experience at this location. I had stopped in for the FL&L Launch that only a few stores hosted and I believe I was helped by JT. She helped me with sizes and different styles and I tried on several pieces that I adored! Unfortunately the sizes I needed weren't in stock at the store but she took my number down to let me know as soon as the pieces arrived in store. I ended up purchasing the items online because I was afraid the pieces in the collection I wanted would sell out. I just want to give her a big thank you for following up with me and giving me input on the pieces that I tried on. read more

Came here to try on a few of the new items they had and the lady was super passive aggressive the second time I came in the dressing room even though I put everything back the 1st time I went in. Unfortunately I forgot my LV paper bag in the fitting room and when I asked the employees they started acting suspicious and when I received my bag back the receipt was taken out of the envelope and thrown in the bag I hope with good intentions it wasn't the employees but the way they acted it makes me believe they could have looked through it :| read more

I had a fitting room attendant harass me and my husband. I also had my 5 month old with me. She passive aggressively accused me of stealing. Note to VS management, hire better employees. And if they want to accuse you of something so brazen as stealing, have them be blunt and to the point. I have half a mind to sue this store for emotional damage. I suffer from debilitating MS and this experience did NOT help. DO BETTER! read more

Review for the pink side of the store. I was in 7/1 and the customer service was awesome I even opened a credit card with the girl. But today it was a nightmare to exchange new underwear for the right size i needed the day before I accidentally grabbed small and xs but I needed medium. All I wanted to do was an even exchange because I had the receipt and the lady the day before told me everything was returnable but these 3 ladies that were working were acting like if I was asking for something difficult when I had the receipt they were unworn had the tags. If a mistake was made the night before it's not my problem the customer service was a nightmare going back and forth for 30 mins about how they couldn't find them on the receipt and they wanted me to wait for the credit card to come in the mail but if they were giving me a problem with the actual receipt they gave me yesterday then they were going to make it a problem in 10 days when the credit card arrives because the girl who helped me the day before scanned them in a way where they couldn't figure it out but again as a customer that's not my problem and an even exchange doesn't need to take 30 minutes of my time read more

This is for the Victoria's Secret side. I'd like to leave this message because I feel like the sales people there first stop you from the time you walk in the store, they are very annoying then several ask several questions before you have entered the store. I'd always like to walk in and walk around a bit before I decide however, the sales people always stopping everyone. I believe this is considered borderline harassment.also their supervisor Courtney is no peace of pie, don't ask her to help, if you don't want, your day ruined. read more

Customer service and quality are both lacking here. It's pointless trying to get a resolution because their responses are so canned and robotic. read more

Awesome annual sale going on with lots of 75% off discounts right now. I got some amazing silky lotion for $5 each. Highly recommend! read more

Victoria's Secret & PINK - Silky wonderful lotion. Regular $20. Sale $5 - Lingerie Near Me - Costa Mesa, California

My experience here was really the ladies did such an amazing job communication with each other they assisted on me finding exactly what I needed read more

The manager Christina here is the absolute worst. She makes me extremely uncomfortable every time I come to this location. She is so rude and doesn't know what customer service means apparently. If you're miserable don't take it out in customers. Go to the location across the street where you will get smiles and a welcoming atmosphere read more

I am a huge fan of VS but their customer service has truly gone down hill. I think they have a lot of pressure to sell and rush and they have a lot going on. I have worked in retail before and it can be intense. The ladies here can be condescending and when you ask questions they are annoyed because you're basically giving them work. If you love VS like me, just go to the store and figure out what you want and like by yourself without bothering the associates and then go home and order online for home delivery with free shipping. No point in you wasting your time with the ladies who are a little catty and stressed and inconvenienced. It is the same bad customer service when you phone in as well. They sound annoyed and bothered. Just order online and do free shipping once you know what you like. Try to shop during their semi annual sales which is June and Dec each year. Those have the biggest discounts. read more

Whenever I come here the staff are always super helpful and are willing to help you find what you need. There is plenty to browse and lots of options (hence 4 stars). The only thing is the cleanliness of the store was horrible on this occasion I noticed. Whilst, looking for my size I open up the drawers and each one is filthy but obviously you must always wash the items you buy before trying it on so I thought I'd buy what I needed and wash it immediately when I arrive home but then I found one of the items in mold. Not good. read more

Victoria's Secret & PINK - Lingerie Near Me - Costa Mesa, California

Im not sure why thus is my second bra to cut this way. So frustrated. I always buy this type but I guess its not a good quality. So sad because its expensive and i lost 2 of i read more

Terrible customer service for such an expensive brand. I was sold a defective product - the bra strap was seen in incorrectly. The lady refused to exchange or return it because I cut off the tags, even though she clearly saw that the bra is unwearable. I'm sorry to say, you should do better. You just lost a customer. read more

Victoria's Secret & PINK - Defective bra strap - Lingerie Near Me - Costa Mesa, California

The vibe is great in there, and I feel like every time I go in they have new body spray scents!