I needed a new well fitting bra after my size changed. I met with Lana and she was absolutely amazing. She sized me and made me feel super comfortable. I could tell she cared more about getting me in a well fitting bra than making a sale. Lana gets 5 stars but the store overall gets 4 because they didn't have a ton in store in my size but they did offer to ship whatever I wanted to my house for free. read more

I am writing this review to set the record straight. The Victorias secret store in Friendly shopping center has a great selection , is clean and organized but most importantly has the most pleasant manager and is knowledgeable and helpful beyond many retail stores. Why? Because she cares and it shows. read more

Terrible experience. Completely avoidable and unnecessary headache caused by an unempowered individual in leadership. Try Exchanging 2 items with original receipt. Manager Macia (mac-EE-a) refused to honour posted policy. Read attatched photo of posted with declaration of policy of "after 90 days" She refused to honour the receipts original price of product for exchange, issued a $1.99 credit. Not appropriate. After repeating "that's not our policy" over and over and smiling and walking away. We asked the cashier to call her back up so we could point out the posted return policy at the checkout....she came and said "that's company policy" (in the context of not honouring the receipt with merchendise) I was pointed to the customer service number coincidentally posted on the bottom of the debated return policy. The cashier was sweet and apologetic. The "manager Macia" (mac-EE-a) was a shameful example of retail customer service execution. Mind you this is about $10 debated that has now inspired me to take the time and energy to share a negative experience. read more

Victoria's Secret - Debated posted exchange policy from the Macia(mac-EE-a) manager at Victoria's secret - Lingerie Near Me - Greensboro, North Carolina

Greensboro is home to the worst Victoria's Secret locations. On this visit, I wandered for about 10 minutes before I had to approach a worker on her phone to ask for help. She gave me a bare minimum response before getting back on her phone. Later, two employees spoke across the two stores about lunch plans, and it seriously distracted me from looking for things I had no idea where they were. Order online, and save so much pain. read more

One star is generous. One of the sales girls asked me to move out of her way... I was speechless. The girls at the counter were rude and extremely unhelpful. The store wasn't busy yet it took a very long time to check out. It was probably the worst retail experience I've ever had (and that's saying something.) I would rather buy underwear at a garage sale. read more

I enjoy this location because it is always neat and tidy. The associates are knowledgeable and are always willing to help you find your size and color even if it means taking it off of the mannequin or looking online for you. read more

Horrible customer service. Take that back, the ones on the floor were nice but the cashiers were incompetent. Each transaction they had to request for help. I don't know if they were new, had bad training or were just that bad. I had been waiting in the checkout line and thought it was for both cash registers. When a new customer walked up and got waited on at the other cashier, I walked over to that side, I was rudely told that the line was where I just came from. I said she just walked up and got waited on, gesturing towards the lady at the register to which I was ignored. I turned back to the line and it had tripled in size. Don't waste your time here, go to another store. read more

Was really impressed with the store being stocked for Christmas.I went to the,4 seasons mall and the store was not stocked well, and was messy looking. The gals at Friendly were very helpful, and I was able to find enough Love Spell for a year supply:) Great looking store too!!!!! Thanks for being stocked with my favorite Fragrance :) read more

I will never go back! I came in for a bra and needed to get measured. One of the ladies took me in the dressing room area and said, "Your body is absolutely not proportional at all. It just doesn't make sense. And we would never have sizes for you." Being a plus-sized person, I could understand if they didn't have my size, but she did not have to say it like that, and certainly not at the volume that she did. My roommate, who was in the main part of the store, could hear everything, so I know everybody else could. read more

Victoria's Secret in the Friendly Shopping Center is very convenient. Great for when I just want to stop in after work and not walk through the mall. Parking is easy and always available. The only reason I only give 4 stars is because it is a compact store, a little smaller than most. But still always have what I need/want! read more

Worst customer service. Awful experience waiting in line for 20 minutes. It wasn't even very busy. They need to retrain staff. I never experienced this at the king of Prussia Mall in PA. read more