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    4 years ago

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    The Spa Valet

    The Spa Valet

    3.2
    (13 reviews)

    I would classify this business as a scam. Used Erik a few times for one off maintenance (should…read morehave stopped there since he never showed when he said he would) and then went into an annual contract where he was supposed to come once a month. Paid upfront flor the year, he came once, never came again and stopped responding to texts and calls. That's right...took our money for the entire year and ran. I'm shocked no one has taken him to court for breech of contract. I'm clearly not the only one who has paid him and not received the product or service.

    I've been working with Eric for about a year and a half now, and I even have his first review to…read moreshow how our relationship started. Eric is experienced and generally knows what he's doing. His pricing is also more competitive than most. However, actually getting consistent service from him has been a challenge. Our communication has been rocky from the start, largely because Eric is extremely unorganized. He's often messy with scheduling, and there have been multiple times when we agreed on a visit to a property, and he simply didn't show up--without any notice, and with no response to calls or texts. Another major issue is his temperament. He has a short fuse, and when he believes he's right, he resorts to aggressive language and constant cursing. Even when I prove him wrong and he briefly apologizes, the same behavior returns the next day. I've continued giving Eric business out of patience and understanding for his situation. I've kept him busy and even referred multiple clients to him, which brought him more work. But the last incident was the final straw. He failed to show up at my personal home for four consecutive weeks, despite our agreement for weekly visits every Thursday. As a result, I and my guests couldn't use the pool and hot tub multiple times. He promised to come the following day (Friday), apologized, and then still didn't show up. The final time I followed up, he replied with, "No, we are clearly not coming in the rain. Seriously?" -- without even a proper notice or attempt to reschedule. This level of unreliability and disrespect is unacceptable, especially after all the work and referrals I've given him. I've been patient long enough, but I can no longer tolerate this kind of behavior.

    Olympic Pools And Spa

    Olympic Pools And Spa

    2.6
    (43 reviews)

    Ed and everyone associated with Olympic Pools have been great in our pool installation. The pool…read moreinstaller, in my opinion was extremely experienced at pool installation. But more than that I truly felt he went out of his way to make sure I received the best service possible and was happy with our new pool. In addition to pool installation, I had to have a sewer pit installed and a retaining wall with additional cement patio. Both supplied contractors were very good. The sewer pit was installed by Mikula Contracting out of Clifton, and I couldn't say enough about them. Professional, timely and completion of job was unmatched. They went above the contracted service to assist with my gutter connections and leveling my yard. The concrete work was performed by New Way Construction. Isaiah, in my opinion is a very honorable man. His work we are very pleased with, and is dedication to my ultimate satisfaction was extremely appreciated. I have and will continue to recommend his services to family and friends. Of course there were hiccups along the way, to be expected with any large undertaking, but overall my wife and I are very happy with our pool and our choice of contractor. Thanks Ed!

    Olympic pools just did my new liner in my in ground pool, and we are very happy with the result, Ed…read morewas very attentive to our needs , they also changed out our old pool light to a really cool LED color changing light , we are very happy with the workmanship, there is not a wrinkle in the new liner.

    Pool Service Master Solutions

    Pool Service Master Solutions

    3.0
    (6 reviews)

    These guys are the BEST!!! They replaced ALL my pool equipment in a single day and redid my 25k…read moregallon in ground liner super fast too. Flawless execution and wonderful service from the whole team. I can't say enough about them!! Thanks Pool Servoce Master Sokutions LLC - this is not a paid review. We are in Nutley NJ. Couldn't be happier. Crazy good price, super fast and friendly service!

    This company is a complete joke/scam and should be avoided at all costs. I paid them to fix my pool…read moreheater -- not only did they not fix anything, but they also walked off the job without even a conversation. When the techs arrived, they were visibly irritated. I politely asked them to give me one minute to get out of the pool, cover myself, and grab the homeowner (my 75-year-old aunt). Instead of waiting even 60 seconds, they grabbed their gear and stormed off without a word. The real nightmare started when we called the service number. The woman answering the phone -- who I later found out is the wife of one of the guys -- is the most unprofessional, aggressive person I've ever dealt with in any service industry. She started yelling, swearing, and flat-out contradicting the info we were told earlier. At one point, she said she didn't need to deal with us and hung up. This is not a professional business -- it's an unorganized, disrespectful, and borderline abusive operation. No repairs, no communication, and no accountability. I'm now stuck with a broken heater and less money in my pocket. This is not a real business -- it's a joke. Zero professionalism, zero respect, and zero work done. They took our money and left us with a broken heater and a screaming match. Steer far, far away. They're completely unhinged - DO NOT USE THIS COMPANY - YOU'LL REGRET IT!!!! They should receive less than zero stars!

    Victory Pools - poolservice - Updated August 2026

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