First of all I would like to congratulate Mari on her exceptional service and attention to detail when handling my new phone transition/upgrade. I had walked in needing a replacement because I had my screen crack and she immediately used exemplary precision and care. 10/10 experience if you ever need a phone care service, go to Mari! read more

I came in today for service question and possible ipad exchange, I got there at 7 pm when I go inside there was no assistance until after a minute or two . My recommendation the representatives there should be on point when it comes to greeting a customer and immediate assistance not in back doors . I thought store was abandoned for a sec . read more

Online shows the phone was in stock for pickup. Ordered waiting for the phone. 2 days, still no response. Call into customer service, they said the order was canceled. No txt or email. The app shows it is still on order. Tried again with another order with the customer service rep and went to the store to see what was going on. No stock. The woman working the counter was no help what so ever. Busy just browsing her TikTok or Instagram. Go to a corporate store. Not these verified stores. read more

Read the reviews. This is a third party vendor for Verizon. They mislead and will tell you they have a great promotion but end up charging you extra. Nothing but hidden fees and charges. They are not a reputable place to Go to a real Verizon store. They are taking advantage of all their customers. DONT GET SCAMMED!! read more

Esta tienda "processo" mi pago. No se aplico a mi cuenta. La persona que me me tomó el pago se quedó con el dinero. No vayan a esta tienda. Mienten que no haceptan tarjeta. Puro Cash. Mariela fue la que me ayudo .Tratamiento muy mal alas personas. Ya mande una investigación read more

Before noon today I sought out assistance for glitches on my new phone that I was unable to take care of. Mari resolved ALL the issues, exhibited incredible patience and then offered to help me register the phone to my vehicle. That is above and beyond what I expected. Thank you Mari!! read more

I just wanted to update my review, I DID have to wait for like 30 mins but right after I posted my initial review, someone popped out and began to assist me! He was very helpful and even convinced me to get my internet! Left with my new phone and internet and went on with my life. read more

This place is not a real Verizon store. The customer service was terrible. Two Staff Members but only one had answers. The other had to keep going to him for answers. No rush, no urgency to assist. I would go to a legit Verizon Store instead. They also had a Poor selection of phones and cases. read more

The man was SO rude at the store. The order was placed wrong and he said I picked up my phone before he gave it to me. He then said I had to drive to Torrance to get my phone. He then proceeded to flip me off when I left the store. Do not go here! read more

Be careful I went to have one of my l phones fixed because it was stuck on SOS should have just replaced the sim card the guy was doing all kinds of technical stuff finally put a new Sim card . my daughter was a employee of verizon she knows there sneaky tactics. she looked on the account and somehow the rep added another line to my phone with a extra $15 a month and a $45 activation charge we went back to the store to have them remove it . be very care a free laptop or apple watch may not really be free i will never go to this store again read more

They wouldn't transfer over my contacts and photos because my phone was purchased at a different Verizon. They could've easily waived this but chose to send me back to another Verizon because it was an inconvenience for them. Definitely won't ever come back here. Poor customer service. read more

Joshua and the manager Maria were one of the most helpful employees in this store the service they dished out was A1 I will definitely be returning to buy more things from them to specifically as they tended to my needs quickly and efficiently!!! read more

Ever since switching back to Verizon I've had a really good experience. Eddie helped me out at this location with internet added to my business plan. Super cordal and made time for me as the customer despite already helping two other people at the same time. Also, he helped me out with the best possible deal! Great job Eddie and Verizon! read more

One of the employees helped set up my account and ended up making a pin for me and never told me it. Then I had to spend weeks on the line with customer service trying to undo their mess. On top of that, I was supposed to get a JBL for a promotion, but had 30 days to redeem it and since I had no access to the account, I didn't get it. Thanks a lot Verizon. Wouldn't go to this location at all. read more

They helped me with phone issues I was having, very kind and helpful customer service. Thank you

Mary was Very helpful definitely recommend! Hands down some of the best customer service I've experienced. Super attentive, positive, and made everything easy. Highly recommend! read more

Honestly this is the worst service I've ever received. I've been a loyal Verizon customer for 7 years, despite the better rates and offers from other service providers, and my experience here seriously made me reconsider my loyalty. I brought my girlfriend here to add her to my plan and take advantage of the trade in for the iPhone 15 plus an iPad and an Apple Watch deal and almost instantly regretted it. Jaime was our sales rep and he demonstrated dishonest, malicious and predatory sales tactics. He purposefully withheld information from us and pushed products on us for what I assume was a nice commission. I ended up leaving the store with over $400 in fees and taxes and apparently a bunch of services I didn't sign up for or need. I don't wanna drone on here, but if you need details feel free to message me. Avoid this place. read more

My boyfriend and I went into Verizon to have me added to his plan and take advantage of their christmas special. The special included a new phone, iPad and watch. The representative ended up adding services that we never approved which caused my bill to jump to $400. In addition to this the representative lied to us about receiving $200 for getting the internet or qualifying purchase but after doing research we already qualified for the $200 through me transferring my phone number and buying a watch. Overall this store has misled us and we returned all devices and their are unable to refund us the set up fee totaling to $75 read more

Victra - Verizon Authorized Retailer - Store - Mobile Phones Near Me - Pico Rivera, California

Went in to open an account and transferred over coming from t-mobile got great agent name Willie, he helped out alot and got me the best deals and plans. read more

Mary was so helpful and nice -- honestly one of the sweetest workers I've met! She helped me get a new phone, set everything up perfectly, and even managed to reduce my bill. She really went above and beyond -- highly recommend asking for Mary! read more

Horrible service .. store management is absolutely horrible . Why would you have a sign in sheet and bounce off the list at a random order .. no structure.. more worried about goofing around and going to the back .. the girl just focuses on her nails and her lackluster service.. Had to just walk out this lack of establishment . read more

Mari helped me and she was amazing so kind and helpful! She fixed my issue quickly! Verizon needs to hire many more employees like her!

Crooks, just picked up a newly-ordered phone, and they tried to peddle me an open-box product. You shouldn't be in business.

I have two lines plus a watch. I had lost my phone so went for a new one. Employee Acxell helped. Not the friendliest, no smile, but didn't care just as long as they do their job right and move it along because you know you'll be in a mobile store for at least 30 minutes. Once he activated the new phone, I told him if he could assist with lowering my monthly payment because I've been paying $250 for the past four months! I had another watch so turned out I was still paying for that other one and offers that they were still charging me for. Got my new bill for $220 which I still think it's a lot. I called Verizon and I had the friendliest rep on the phone. He was able to get my phone bill down to $150! Acxell didn't remove the international phone package. I only travel to Mexico but that's free AND he also didn't remove the other watch from the system and didn't remove the insurance from one of the phones like I had told him to. Maybe it was too much that my account had going on but it was his job to ask me questions. read more

I've been with Verizon for years and honestly dread it with a passion. It takes hours and the sales person always wants to over sell everything. This morning I had the best transactions at Verizon. Omar helped upgrade my daughter's phone, mentioned the promo for iPads without being pushy. Omar, thank you for making our transaction such a pleasant one!! read more

Earlier I wrote a bad review of my experience at Victra in Coddingtown. I purchased a new iphone under a plan that offered a "free iphone" for "Loyal" customers. (My monthly bill for several years with my older iphone was about $70.) It took a while for the technical specialist to sell me on the new phone and explain why it was a good plan and set up my new phone. Rather exhausting. The next day I saw that my monthly bill under a 3-year contract was now $146!! I was shocked and I wrote a very insulting review. I was wrong. I reviewed every aspect of the new bill. I had agreed to a streaming package well worth it's $50 charge and said yes to insurance $26, which I have been able to drop. So, my bill for the phone part is really still about $70 and I have a new phone. I AM VERY SORRY! read more

If you plan on buying a cell phone, then you want to avoid buying it from Victra! Especially if their names are Chris R and Kris F... Victra is giving Verizon a bad name. If Verizon is reading this, they would yank Victra, as an authorized retailer, if they care. Victra employees use deceitful and fraudulent sales practices, which is why I left Verizon. I filed a BBB complaint and Chris R told one lie after another. I hope some attorney reads this and contacts me to do a Class Action Lawsuit. Once again, AVOID BUYING FROM VICTRA OF CYPRESS, ESPECIALLY IF THEIR NAMES ARE CHRIS R and KRIS F read more

Ive never experienced such amazing service Juan and Pola are the best i would highly suggest to speak with them. Amazing

Just got kicked out of this store by the employee because she refused to help and me and my friend get our order, we got a notification that our order had gotten to the store earlier that day, we showed up waited for someone to help,we noticed a female employee who was helping out another customer, she eventually came up to us and asked if we had gotten a call from them or if the person that helped us had called us to come get our order, right from the start I noticed she was annoyed at us being there, she had very annoyed tone, all we wanted was to get the new phones we had ordered, I'm sure she was stressed as she had notified us that she was left all alone, I get that, me and my friend were more than willing to wait before she just told us we would have to comeback another time and she could not help us because she had to help everyone else, there was literally only us and another guy that she was helping out, it was 7pm, 2 hours before closing and she really couldn't help us out? We were literally willing to wait as we knew she was busy, there's absolutely no reason to treat a paying customer like that, either she's new or she just didn't want to help, what a waste of time, worst Verizon I've ever been to and I've been a customer with them for over 8 years. I would immediately cancel my order if I didn't really need a new phone. read more

Great service ! Great big shout out to Maria for the outstanding service. She made sure I understood all my options and offered me some great deals. I love the customized service at this location. Maria took such great care of me. read more

Salesperson lied about charges and what my plan was. They are scammers who only care about making a sale. Also NOT A REAL VERIZON STORE. Please do not buy anything from them. read more

Went for a phone case and walked out with the Internet services from Verizon unit and I was told that I can return it there in 30 days if I wasn't happy with it when there to return the unit, they told me that I needed to do that myself that he couldn't do it Why lied to your customers to make a sale, read more

So I upgraded my daughters phone here. First off I thought this was a Verizon store and not an authorized retailer for Verizon! Second they charged a set and go fee, which was at no point disclosed to us. When I paid, I thought I was paying the taxes on the phone. It's fine that your store wants to charge these fees but they need to disclosed to the customer to see if they want the service or not. I will be contacting the better business bureau regarding this matter and file a complaint. It was the first and last time I do business with your store. read more

I traded in my old phone and got a new phone from there. I had to pay off my old phone which I did. Then I traded it in and got a new phone. With the new phone they said there was a bundle I had to purchase. They didn't say it was optional, but that it was a bundle I had to purchase. So I walk out spending 300 bucks on this phone but I was Soin a rush to leave cuz I had a ride waiting. Then I realize that that bundle was optional not mandatory like they suggested. I was pissed I called Verizon and I called that store but the manager never called me back. Then Verizon tells me since the phone screen protector was liquid and already applied to the phone I can't get my money back. BS I'm getting my money back for everything they sold me that they SHOULD NOT have said was necessary. I assume they get commission for sales! I chose from three ugly ass phone case covers that I thought was part of the deal I could have went and bought my own. I'm pissed I'm only returning there to return my stuff. Don't ever go there they are shady!!! read more

Victra - Verizon Authorized Retailer - Ugly case I chose that I didn't even have to purchase. - Mobile Phones Near Me - Pico Rivera, California

The service is terrible They ask that you make an appointment Get there on time for the appointment and they still have 6 people in front of you Only 2 employees working Obviously in no rush to help anyone and rude Needless to say I had to leave They must think we have nothing else to do but sit around in their store and listen to other customers bitching about the service If I could give them a 0 I would read more

I have gone here plenty of times it's usually Micheal who helps us, but this time it was Ryan he was very helpful and all the questions I had he answered them really well and I appreciate it so much, I thank these two for helping so much read more

Worst provider I have ever been with without a doubt. They just con you into paying for equipment you don't even use and they aren't transparent about how much your bill will be. One of the worst, if I could leave this provider today I definitely would. They don't help, they just add on fees and make it seem like you're getting a deal when in reality you're being skrewed. 100% would not recommend to anyone. Came in needing 2 phones and they tacked on bs equipment that is seriously useless. Go to T-Mobile. You'll be better off . Zero stars!!!!! read more

Marcela & Mo were absolutely amazing. They gave me the best deal on my new phone and helped me set it up. They are assets to Verizon and I am very appreciative when I meet a team like this. I'm going to tell my buddy to come check them out & I'm recommending you guys to go check them out too. Very outstanding, thank you again guys! read more

Victra - Verizon Authorized Retailer - Mobile Phones Near Me - Pico Rivera, California

I came in here in search of a USB C adapter because I just purchased an iPhone 15 pro max from another location. I came here because it is by my job. I walked in and wasn't greeted, someone else walked in a little after me and was greeted. There was one employee helping a family but never said anything to me such as I'll be assisted shortly or anything like that. I ended up just walking out because I don't think that's how a service provider should be. At least acknowledge the customer if you see they haven't been helped yet. I won't be back. read more

I upgraded and ordered 2 phones online via my Verizon account and chose "pickup at location" - I chose this location because it was the closest - I got there to pick up the phone and VERY LONG STORY SHORT - it's a full week later, I NEVER RECEIVED THE PHONES AND HAD TO SWITCH MY SERVICE TO ANOTHER CARRIER BECAUSE OF THE SHADY BUSINESS PRACTICES carried out by this "authorized retailer ". My account showed the phones had been "delivered" to me when I never touched the boxes. Adrian was no help, just told me to wait for 3 days for them to credit my account for a "return" of my trade in that I never received. This was literally supposed to be a "pick up at location" and the store didn't want to give me the phones due to a computer issue on their end. However, they also communicated to Verizon that they had "released the phones" to me, which never happened. It took 5 days on the phone with countless Verizon reps and departments to attempt to unravel this debacle. I had to go back in to the store to "prove to Verizon that I never received the phones because they were now accusing me as being on video taking the phones". After waiting 30 minutes to speak to Christian, he refused to let me speak, cutting me off and telling me, "he knew my problem and was trying to help me fix it" - how is their computer system my problem? And why are they LYING TO VERIZON CORPORATE ABOUT RELEASING THE PHONES TO ME?? He was extremely rude, rolling his eyes at me constantly and got upset when I decided to call Verizon myself as I sat there for 45 minutes while he fumbled around in the computer and could not seem to figure out how to prove any no solution to my problem. Only telling me again to wait for my account to update. A phone pick up should not be this difficult. Don't do business here read more