I have been treated not only with respect by those who work at this clinic but also I felt that…read morethey truly heard, not just listened, to my concerns and addressed them effectively. I felt as if they saw me as a person, not just a 'patient'. My medical issues have been addressed in an effective manner as well....I have and will continue to refer this clinic to my friends and family. They are all compassionate, AND extremely knowledgeable!

Terrible service these people are supposed to care and help you i found the opposite in every way…read morethe made my life and my problem much more difficult ...

I had back surgery scheduled for several months at St. Mary's in Duluth on April 15, 2026. I…read morearrived as directed at 10:45am. By 11:00am I was in the pre-op area and changed into surgical gown and hair net. An I. V. Was put in my arm then I was taken down for a C. T. Scan to guide the surgeon during the surgery. Shortly after I was back in the pre-op area and told as son as a room was open I would be taken into surgery. By 2pm I was still waiting. I of course had not eaten per direction since the previous night and had not had anything to drink per instructions since before 9am that morning. Around this time an elderly patient whom I assume might have had some sort of dementia was put in a room directly across ghe hall from me. That patient was yelling screaming and swearing for around two hours as the nursing staff tried to calm him to no avail. Finally that patient was taken into surgery around 4pm as I was still waiting thirsty, hungry and in pain. I was told by the Anesthesiologist and surging that as soon as the next room was available I would be taken into surgery. At approximately 4:30pm the surgeon came to my pre-op room and told me that there was not enough surgical staff and they would not be able to do my surgery. I and I could go home. I thought it was some kind of a joke but it was not. After talking to several people I found out that Essentia and St. Mary's management did not pay enough surgical staff to be there the second half of the day to ensure that surgeries in the later part of the day would be staffed if the surgeries in the earlier part of the day ran later than expected and not enough surgical staff would volunteer to stay late to do me surgery. My wife who rearranged her schedule to drive me the hour and a half to St. Mary's had already returned home as I was told I would have to stay in the hospital for two to three days after the surgery. I called her and she again drove another hour and a half each way a second time that day to bring me back home. I tried to complain to management but was unable to have anyone from management speak to me. The only thing I was told I could do was to call patent relations and leave a message which I did and a day later they called me. I lodged a complaint and told them I wanted a call back from upper management responsible for making the decisions not to pay enough staff to be there to ensure the surgery I came in for would be performed. I also told employee relations that i wanted to make sure this was not going to happen to anyone else or I felt the public should know that St. Mary's was doing this to patients. No one ever called me back. This is the poorest third rate example in my view of a hospital that only cares about money and not the patients. The stress and anxiety of waiting to have a very painful surgery along with hours of being naked and draped with a hospital gown with an I. V. In my arm dehydrated, hungry only to be told I had to call my ride and leave was unbelievably poor and pathetic care. I have no issues with the doctor or nurses just management who made the decision that lead to this happening to me and then did not even have the courage or decency to respond to my request to speak to them. What happened to me should be a warning to everyone what St. Mary's is about. In my opinion they only care about money and have no respect for patients.

Very poor patient care , rude nursing staff. Physicians who engage in unethical and dishonest…read morebehavior, An administration that seems to encourage this behavior. St Mary's Medical Center has a total disregard for patient rights.

I checked in @ 1:10for my 1:30 appointment. I didn't get back to a room till I went upstairs to ask…read moreat 2:10. Then I was put in a room. It's now 3p and I'm still in a room with no dr coming to see me I will make sure my insurance knows about this and the insurance commissioner. It's ridiculous that I've been waiting almost 2 hours now

So these last 9 months have been pretty great knowing soon our baby girl, Piper will soon be here…read morein the world. The clinic here in Hermantown is kind and professional. The wait time for appointments or to get lab work done is quick so we are in and out within what seems like minutes. Happy to continue to be a patient for this clinic. Keep it up! #schroyerfamilydaily #babycoming #clinic #arrenschroyer #goodcustomerservice #professional #essentiahealth #hermantownmn

Rude nurses. Long waits. Billing issues. Terrible parking. Doctors with no bedside manor. The list…read moregoes on...​​

They shove every patient to the ER. I don't know why. It's ridiculous. If you have something going…read moreon that's been going on for a while it's not urgent. It's definitely not an emergency. Sending you to the ER for a chronic condition is not right. It's just a way for the system to make more money.

I went to ER on Sunday night I was well taken care of by the DRs and nurses. Jody the nurse was…read moreamazing she was very friendly and offered my wife and I any drinks we wanted none alcohol of corse. And even offered us a chose of sandwiches , it was passed midnight and she gave us turkey sandwiches. She was just amazing and friendly. Shaun the transporter was also friendly.

The ER is ridiculous! The treat you like a criminal... I was there for a shoulder sprain and it…read moretook 3+ hrs just to see a Dr on a Weds night. Never have I seen worse bedside manors! Do not go to Essentia Health! It was a nightmare...