We were on vacation and decided to get pictures taken the last couple of days we were there. The first attempt it started pouring rain on the way there and obviously couldn't have pictures taken, so we rescheduled for the next morning. As we were leaving on the second attempt, it started drizzling, but decided to try anyway. It was windy and chilly, but the photographer did not act like it was a problem, and we quickly tried to get our pictures in as it obviously was going to start storming soon. Her husband was with her, but made no attempt to help pose us or our 5 children. She said sessions usually last 45 minutes, but b/c of the weather it got cut short to 15 minutes. She told us that she would email the picture in 2-3 weeks and we paid her the $100 for the sitting fee. After 4 weeks, I had not received any pictures even regularly checking my spam folder, so I called her, left her a message with our phone number, and asked her to call me back when she was able. Another week went by and still no pictures and no call back. I called her again, telling her that I still had not heard from her or received the pictures, left my number again, and asked her to call me back. Still nothing, so the next day I emailed her and asked her to refund my money and we would just go get our pictures somewhere else. She emailed me back claiming that she had sent the pictures weeks ago and had texted me the week before even though I mysteriously never hear from her. At that point she did send a link to the pictures which were all bad. I am confused why she never called me back on the phone number I provided for her and asked her to call me on twice. I obviously was not receiving her supposed forms of communication. She also wrote, "I think I was more then fair with you. I changed the session multiple times as per your request. I stood in the pouring rain risking my equipment for your session." I am not sure what those things had to do with the issue of not receiving my pictures in the amount of time she promised, but I emailed her back and told her that I would take partial responsibility for not canceling the session b/c it was starting to rain (it was not pouring rain), but that she could have canceled just as easily since she obviously was so concerned about it. I asked for a partial refund not even suggesting what amount she should refund me which I thought was a fair request. I never heard back from her again. That was weeks ago. read more
