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    Viking Paper

    5.0 (1 review)

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    7 years ago

    Great delivery experience! Easy and fast! Hours for receiving are posted as 10 pm to 1pm

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    U-Haul Moving & Storage Of Downtown Toledo

    U-Haul Moving & Storage Of Downtown Toledo

    1.0(1 review)
    4.4 mi

    I ordered 6 U-boxes for our move this past June. They arrived without issue when expected. We…read morepacked our belongings and the boxes were picked up and put into storage at the Elyria U-haul as scheduled. I paid for a moving company to pick up the u-boxes and deliver to my new home, as we stayed with family until our new house was ready. However, I am told somehow the "order for box pick up at Elyria was canceled." I am told this happened on the Toledo end. When the movers went to Elyria to pick up the boxes, Elyria had no idea about my order, pickup or if my u-boxes were even there, as they did not have record. The movers had to wait for 10 hrs in Elyria for that u-Haul store to find my boxes, unload them into a 26' truck and then have the movers drive to my new house. I had to pay the movers for their time spent doing nothing at the Elyria store ($2,000) because they were still on the clock waiting for u-Hail to remedy the situation. I paid the movers to pick up the boxes from Elyria, drive to my house and unload the boxes and bring into my house. My husband and i were forced to unpack a 26 ft u-haul by ourselves when we paid someone else to do it, but they couldn't complete the job because they had been working 12 hours already because of u-hauls mistake. A Spencer, who identified himself as the owner of the Toledo store called me and informed me i would be getting a refund of $2250.00. I have not seen this refund, nor have I had any further correspondence from Spencer. I have called corporate u-haul several times telling them my experience. I did receive a partial refund of $500 from the Elyria store. I have yet to hear from Toledo or Spencer and have called and left several messages. I have also emailed the company. Save yourself the hassle and DO NOT USE U-haul U-boxes!!!!!!!!!! I also tried to return unused, new packing supplies i purchased from U-haul online that were extras and was told i could not return them to them to the Toledo store because "they were bought online" even though i had printed off the online receipt and handed to the manager there. Unbelievable. Unprofessional. Ripoff. Never again will i use u-haul.

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    U-Haul Moving & Storage Of Downtown Toledo
    U-Haul Moving & Storage Of Downtown Toledo
    U-Haul Moving & Storage Of Downtown Toledo

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    Viking Paper - packingsupplies - Updated May 2026

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