The restaurant was clean and decent so I was very excited to see the menu and try their dishes. It…read morewas lunch and I was pretty hungry and cannot wait to eat. As look browse through the menu I was so surprised that they really didn't have much to choose from. So opted for the ones on the pictures (now these are the only dishes that I thought I might like). Considering the fact that I was hungry, I didn't really like the food. Its missing something. I don't know what it is. I heard the chef was an international chef, but I just don't taste it. Maybe he/she really needs to learn from a Filipino chef to learn a few key points or ingredients that make their food kick. Needless to say I left the restaurant unsatisfied. I really wish they change the chef because this place is promising. Good location, clean restaurant, we just need good food. I'd still say, I'll come back and see if some thing is changed. I think you should try it for yourself as well.

We had a very disappointing experience with this hotel. Here's what happened. My friend booked this…read morehotel a couple of days before pur Holy Week trip to Legazpi City. Someone from the hotel confirmed our reservation through text after and we said yes. On our day of our travel, we got stuck into horrible traffic and arrived at the hotel after 9pm. There was no one in the receiving area so we had to ring the bill thrive! We gave the person in the reception our names and was told "madam" has already cancelled our reservation and gave our room to someone else without informing us prior! Imagine braving almost 24 hours of traveling only to be told this! This "madam" never bothered telling us about the cancellation! We called her and she became angry at us and called us stupid customers for not telling them about the delay in our check in time! It was all messed up and she refused to listen to a word we're saying and even hung up on us. She then sent us the text message below. How rude! Would we bother reserving again? Nope! Thanks for showing us how you "value" clients, Madam!

My family celebrated my mom's birthday by visiting our Lady of Penafrancia Basilica. This was a…read morebelated 75th birthday wish of my mom. My family stayed at this hotel for several nights. I wanted to thank the staff and management of this hotel for living up to our expectations and more. The staff were all attentive and were excellent in their service. The security accosted and helped the seniors get in and out of the vehicles. The breakfast is so gratifying. There were a lot of choices and everything was fresh. The rooms were spacious and were kept clean. The bed mattresses were very comfortable. Thank you, The Carmen Hotel staff for making my family's experience at Naga memorable. We will definitely be back at your hotel in our next visit.

This is a new hotel so be aware that some of the main amenities listed were not available yet…read more There was no pool yet, no restaurant or bar. I did not ask about the fitness center or the business center, so if you need them, check first if they are ready for use. There was no wifi in my room or the lobby. As it turned out, the staff was supposed to do some set up on the guest's cellphone in order for the wifi to work, but none of them mentioned anything about it. There was no way for the guests to know this because they did not have any printed information in the room. The shuttle to and from the airport was 500 pesos per trip extra, which was unusual because most hotels in Naga City offer this service for free. You also pay extra for breakfast, again usually free. There were no bathrobes, coffeemaker or minibar in the room as advertised in the hotel listing. The staff was nice and polite, but some of the processes at the front desk were not quite solid yet. If you paid for anything, like breakfast or shuttle service, make sure to keep all your paper receipts. They asked me to pay them again when I checked out. Thankfully I kept the receipts. Somehow they couldn't tell that I already paid them just by looking at the computer or their paper files. Overall, this hotel is not for the seasoned traveler, at least not yet. Very amateur. Hopefully they get better in the days to come.

Best Pancit Bihon in Naga. We get the vegetarian option which comes with lots of fresh vegetables…read more Highly recommend it. Been coming here for years every time we visit in-laws!

Your mother has not returned to her home country in over 40 years. You are visiting your deceased…read more grandparents and great grandparents for the very first time in your life ever. These types of situations require the best cup of coffee ever made in the universe. To be had before beginning each day you are in town. Representing a sort of, "Alright, I can do this. Let's go." This hotel, only God knows why, possesses the power to produce the most amazing cup of coffee in the world. A dark, rich, house blend, served piping hot. I quickly became addicted. I don't know why I had to be all the way in Bicol to find the best cup of coffee ever served. Maybe God knew I needed it.