Booked through Expedia . Went there they were asking for deposit on PayPal family and fried but I told them will pay through PayPal and will put deposit as reference. They agreed paid deposit and they refunded me after one day of check out . Property inside was immaculate. Room was good and quiet . Bus stop 5 mins away and Mac Donald's is in the same street . Stayed there 5 nights enjoyed it . read more

POS if you can call them that, business owners, clearly they do not know what customer service is, charged $655 and then want a 500 deposit?? I bought the insurance through Expedia, to save my ass on the refunding/cancelation and they still charged me. When you call the number you get some BS message about you can only text them and when you do, you get short answers. No explanation. AVOID THIS PLACE LIKE THE PLAGUE. A waste of space and a bunch of thieves. read more

DO NOT STAY HERE - This is NOT a real hotel I booked a one-night stay at Villa Dubois Guest House through Hotels.com for a "luxury" one-bedroom ($250, nonrefundable). The experience was extremely misleading and unacceptable. This is not a hotel--it operates more like a shared living space. After a 12-hour drive, we arrived to find no front desk or check-in process. I had to contact the host, who then required a $300 deposit via Zelle or Venmo, outside the Hotels.com platform. This felt very unprofessional, but I felt pressured to pay due to the nonrefundable booking. The room was not clean: Sock left behind the bed Bedding appeared unchanged Dirt and debris under the bed Hours later, I was asked to return to let a cleaner in. Instead, we were moved to another room. The listing is misleading: Shared common areas (living/kitchen) Very basic rooms (no TV or standard amenities) "Luxury" only means a private bathroom Security was concerning: Doors left unlocked Keys left in doors Flimsy interior doors I felt unsafe enough to block the door while sleeping. Do not leave valuables in your room. Overall, this property is poorly managed and misrepresented. I strongly recommend avoiding it. read more

Villa Dubois - DIRTY SHEETS! - Vacation Rentals Near Me - Chicago, Illinois

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SCAM. After they let you book with a nonrefundable booking, suddenly they won't give you any access code without a $500 deposit. And many, many reviews explain how the property either dragged their feet in not promptly returning the deposit or, worse, made up bogus excuses to keep all or part of the deposit. Sure enough, on the morning of my planned check in, I received a message asking me to complete the deposit to get my access information. I refused and they would not budge. Fortunately, Expedia made it right and allowed me to cancel and refunded me. DO NOT BOOK, SCAM. read more

Stayed July 24-25. Place was dirty, deposit was promised back in a week. Three weeks later, no refund -- instead they made up damage claims only after I refused to leave them a fake "positive" review. Dishonest and unprofessional. Booking.com lets them scam too so stay away !! read more

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8.5/10 The post-booking required deposit for access was WILDLY sketchy and unexpected, but I complied (they returned the deposit on the day of checkout). There were some door code issues, and the service was helpful once I got them on the phone. The home is relatively clean, the common space and room were well maintained and decorated. The shared bath is stunning, I wish I would have had time to soak in the tub. I didn't use the wifi, the bed was comfortable, I wish the curtains were easier to close, the street is bright. Overall a pleasant experience and good value. read more

Unsafe, Misleading, and Unresponsive - A Terrifying Experience at Villa Dubouis Guest House& Warning: Unsafe and Uninhabitable Stay - Villa Dubouis Guest House, Chicago Review: I want to share my experience so that other travelers don't go through the same terrifying situation I did. I booked a stay at Villa Dubouis Guest House in Chicago through Expedia for October 24-25 and October 26-27, 2025. When I arrived around 10:00 p.m., I discovered the property was located in a dark, unsafe, and desolate neighborhood -- completely different from what was advertised online. There was no front desk, no lights, no visible staff or security, and the place looked abandoned. I tried calling and texting the phone number posted on the door multiple times, but no one ever answered. Even my Uber driver warned me that it was not a safe area and refused to leave me there alone. I was left stranded late at night in a neighborhood that clearly posed a safety risk. I had no choice but to leave immediately and find another hotel at my own expense. What's even more disappointing is that after reporting everything to Expedia, they denied my refund request, claiming the property refused to honor it -- despite the fact that I never even had access to my room and was never greeted or assisted by anyone. This is not about canceling a reservation -- I arrived, I was there, and there was no way to safely check in or stay. Villa Dubouis Guest House misrepresents its safety and accessibility, and Expedia's handling of the situation has been extremely disappointing. I hope my review prevents other travelers -- especially women traveling alone -- from experiencing what I went through. Sincerelly, Christine Okelone read more

Good place in a safe area good price clean and affordable very convenient to visit chicago for few days specially if you are driving and don't need to use public transportation read more

We checked out on the sixth and are still waiting for the $300 deposit!? I've called the number several times only to be put on hold when I have asked for management and no one ever comes back to the phone.!!!! And when I call back no one answers !?? I've emailed. I've I've called....no response?!? EXTREMELY BAD business !!! NO Bueno!!! read more

This place was phenomenal! Great, easy access to Wrigley field. My family of 7 stayed in the basement unit which is a great use of space with a total of 4 bunk beds in EACH of 2 bedrooms plus a queen bed in the third room. I first understood that to mean 4 total bunk beds, and was pleasantly surprised when I arrived and found 8. Nice fridge to store things, and parking was shockingly available. I will be back to Wrigley for a game in the future and plan to stay here again. read more

Where do I start first off should have listen to my first mind when I was on the phone with the rudest man very unprofessiona. ALso when me and my husband arrived we were told to text a number and someone would text us the code to get in had to wait 20 minutes out in the cold ! After waiting fina got in the building enter the room pulled cover back to get in bed their black dirt marks on the sheets so we had to sleep on top of the covers I was so irritated at this point then had to share one bathroom not our own oh to top it off house keeping left only two dry towels No wash clothe I guess we suppose to wash the dirt off our body with our hand ! Do Not Give this people your money or book Here they are Terrible!! read more

The exterior is stunning. It's a real diamond. In the rough. The neighborhood is mostly residential, and not for out-of-towners. But, worst of all, were all the hidden caveats and fees. The fees doubled the nightly rate, and even hotels.com didn't know what they were. I've never been charged fees of that level for a glorified hostel. Or should I say, "hostile," because that is what the management is. They apparently have a strict 3 PM check-in policy, only they don't communicate it. And above and beyond receiving payment in full in advance, they also demand a copy of your license. But the fun part is they don't tell you that. And, if you have the audacity to not know that they have an oddball check in time, especially since the first to hear of it is after you've already paid for your reservation, didn't want to charge you $30 on top of the already exorbitant fees just for the luxury of being let into the room that you've already paid for. But that's not because anybody is on site. Oh no, with high tech, they don't even have to manage the building from within the building. It's all done remotely. But the creepy thing was reading about the reviews and all the video cameras. My daughter and help me carry four suitcases up the stairs because I recently had foot surgery, and I could not do it myself. So after waiting for a response for almost 40 minutes from the hotel to find out how the hell to get inside, when they finally respond, they tell me that they know that I'm there with a second person, and did I know I had to pay additional fees on top of the room fees that I already paid just for the privilege of using my double bed as a double bed. These guys are bait and switch, scam artist, and it's a shame. Because the interior looks lovely from the outside. Oh, and did I mention that after going back-and-forth with hotels.com to get my money back because it was very clear that I was not welcome there, after my daughter and I had already left the premises I received a call from them telling me that I should vacate the premises immediately because I canceled my reservation. I told him that I was already gone, thank you very much, but not to worry, I'd be letting people know just how in hospitable and hostile this hostel really is. Hotels.com is going to be investigating this location. I hope that they will soon drop them from their service. Thank goodness, despite some connectivity issues, hotels.com did the right thing and help me find a bona fide place to stay, that wouldn't charge me for sneezing too far to the left. read more

*DO NOT GO HERE - I STAYED ONE NIGHT AND THEY WILL SLAP FEE AFTER FEE ONCE YOU'VE RESERVED THE ROOM. *CAMERAS IN LIVING ROOM, KITCHEN, AND HALLWAY. *UNSAFE AREA AT NIGHT - NEAR GARFIELD PARK, IL. *IF YOU BOOK FOR YOURSELF AND BRING A GUEST WITH YOU WITHOUT MARKING AS 2 GUESTS, THEY WILL CHARGE YOU A FEE. *NO GUESTS ALLOWED IN THE HOUSE. PERIOD. THEY WON'T LET YOU IN. *STRICT RULES FOR CHECK IN - CHECK OUT *SHARED BATHROOM *NO TELEVISION AT ALL *NO BREAKFAST I currently travel for work and was in a pinch on a Friday. I look up online for a hotel to stay at. We find this room online for $80 and reserve it for the day. BIG MISTAKE. The second you book the room, you are notified how there are additional fees. The room turned into a $250 NIGHT. They slap on the additional $100 safety deposit (which is the norm, don't like it, but it's common.) You have to walk up to their door and text a number. You do not talk to anyone at all. NO REAL PEOPLE. You get the text with confirmations and message someone. You have to take a photo of your id and your credit card. We were skepticle of doing this, but YOU CANNOT CANCEL YOUR RESERVATION. 100% NO REFUNDS....so we had to continue the process. Yes, the place looks nice on the inside. The living room, kitchen, and hallways are all placed with cameras. Which is fine - security - but not worth the price I paid of $250. There are no amneties. No pool, no gym, just shared living room, kitchen, AND SHARED BATHROOM. The argument is that they are 3 miles from downtown. I have traveled through different parts of the city and this area is not safe at night. For the first time in my life traveling, I did not feel safe going out. I didn't even want to grub hub. The surrounding area had a large response of shootings and murders. I have the Citizen app - which I use since I have worked Uber/Lyft - and I have never encountered so many shootings. LESS THAN .3 miles of me was a quadruple shooting, reports of group of men armed with guns and a knife in the area. THIS PLACE IS A SCAM. Luckily the room was placed under a different name because I do not feel safe at all with this person having my notification. After a bad review, they tried to charge our card not more than 5 days past our check out stating they will be charging a $200 "incidental fee". We took a picture of our home. We even waited on putting in a review because we would have our safety deposit withheld despite pictures right after leaving showing we didn't touch a thing. If you have children - DO NOT GO HERE. There are plenty of reviews out there stating the same as I have said. You will have to fight this person for your money back. Never ever again will I go here. For the cost and headache we ended up having to endure because of this place, we much would have rather spent an extra few dollars to be in downtown Chicago near the riverwalk AND FEEL SAFE OUTSIDE. read more

TLDR: Wife and I got locked INSIDE our room, stuck for around 3 hours until the locksmith that WE had to call and pay for got us out. Company has not yet reimbursed us for the locksmith. Horrible communication, have not heard back from them after sending them the receipt and texting and emailing multiple times. My wife and I booked a room at the Villa Dubois Guest House for one night before we flew out of Midway for our honeymoon. We locked our room when we went to bed. When my wife woke up to use the bathroom an hour or so later, the door would not unlock. After trying for a few minutes, we texted the owners (because they don't do phone calls for some reason), and they tried contacting people to come help. Called and texted the "emergency" phone number listed on the back of our room's door, and the calls went straight to voicemail and the texts went unanswered. The owners told me to "try the card thing to open the door. That's how our other guest was able to open the door by himself in our other guesthouse before." In other words, this was not the first time someone has had issues with their locks. Credit card trick didn't work. Texted the owners and told them to call a locksmith. They said they were "calling around already." Frustrated, I called a locksmith myself, and had success one my first call. Not sure why the owners needed to "call around". Informed the owner that I had booked a locksmith myself, they said "We will let the manager know. Send a copy of the receipt." After waiting for the locksmith to get there and paying $575 out of our own pockets for the emergency service, we were finally able to get out of our room, about 3 hours after informing the owners we were stuck inside our room. We decided to leave for the airport at that time, much earlier than we needed, as we no longer felt comfortable or safe a the Villa Dubois. I sent the Villa Dubois Guest House an email with the receipt and a request to not only reimburse us for the locksmith but to also refund our stay. I still have not received an email back from them and text messages have gone unanswered. Not only was being locked inside of our room an annoyance and extreme inconvenience, but could have been tragic in the event of an emergency such as a fire in the building or if we had a medical emergency (injury, panic attack, heart attack, etc.). We are very lucky that the closest we were to an emergency was needing to use the bathroom very badly by the time the whole ordeal was done. read more

Oh my god I don't know where to start !! I should have had access at 3PM to my "room" and no indication or answer until 4:45 It is not possible to talk to anyone !! I arrive in the room and the sheets are stained god knows what !! The location is definitely not in a nice area. I ABANDONED the room immediately by moving to another Hotel They never gave me the deposit back and I had to block the CC payment !! read more

Scam. I tried to cancel my reservation with them shortly after booking it. They said I had to contact the site that I booked it through, which I did. Come to find out, the booking site reached out to them, but they declined my cancellation. Basically, they took my money and I never even stayed there. read more

This is a hostel, not a hotel or bnb. You get a small room with ONE SHARED BATHROOM, not the entire place. There are cameras everywhere and zero privacy. read more

I wish I could give this place 0 stars. My friends and I stayed at this location for a short trip, and did not have one single pleasant evening in this facility. 1. The communication is HORRIBLE. You can only contact the owners via Text message or email, which they do not respond to in a timely manner. Had to get in contact with a separate contact/manager to haggle for BASIC amenities for any hotel/Air BnB stay. 2. THEY HAVE A WILD AMOUNT OF HIDDEN FEES THAT THEY DO NOT INFORM YOU OF UNTIL THE DAY OF CHECK-IN. Also asked for a copy of not only the ID of person who booked the stay, but also all of the guests. Terribly invasive. 3. Ridiculous curfews/rules. Overpay for a unit that has "quiet times" after 9pm in the Living Room/Community room where they will literally remotely shut off the TV and prevent you from using the only television in the unit. In the middle of winter, we didn't even have access to the thermostat or amenities to keep warm, aside from the thin blankets provided on the beds. 4. The unit get unsafe from the moment we arrived to when we had left, as the day of checkin some unknown man entered our room AFTER we had already checked in, and tried to confirm if we were staying there or not. On our last night there, ANOTHER PERSON WHO BOOKED WITH THEM WAS LOCKED OUT, and was repeatedly banging on our door in the middle of the night, claiming he could not get into his room/unit , which I'm sure they had completely booked already. Please save yourself the trouble, and DO NOT BOOK THIS PLACE. They're absolutely horrible and I hope their actions catch up with them. read more

MUST MUST READ FORGET THIS PLACE !!! , he is not here when u arrive it's just a door with a key . He sent me the " rules " about an hr before I got there . There's security cameras ? And all he does is text and call Second he is very rude instead of speaking kindly he told me to " get the fuck out " and much more curse words if I could attach the phone call I would . This place is not clean at all there was a shit in my toilet when I arrived and smells . He wouldn't give me a refund , all he wants to do is take your money . This place is not it and will never be it . Also he had his construction men working past 8pm while we are trying to relax . When I arrived I went into the wrong room not knowing and he informed me of that and rushed me back to the room after I had left . I repacked my stuff and went to the correct room . There was a woman in my room closing the door . He said " she thought she would have cancelled " must've just wanted her money . So he then calls me while I'm having to move again and tells me to stay where I ALREADY WAS. **** WILL ATTACH SCREENSHOTS . ***** Place has cameras and it's sketchy ,,, shared bathroom for two separate rooms thats not sanitary at all . And he doesn't provide cleaning products . IM POSTING THIS EVERY REVIEW SITE . This place is TRASH . This man has no respect for his guest and doesn't give a damn about your accommodations just his money and he has no problem letting you know ALSO I HATED IT SO MUCH . I only slept 1 night out of the 5 . He could have the money . I rather nice hospitality and not something sketchy . read more

Villa Dubois - Vacation Rentals Near Me - Chicago, Illinois

Beware. Had a terrible experience the very first night, reached out to the property about my issues and I was informed that they were going to cancel with a full refund for all 3 nights, the manager even walked me through how to cancel on booking.com to get this refund. Was then informed by booking.com that my request for cancelation was not approved. Scam, terrible place to stay, no way to communicate unless over text or email and they will ignore you if you get into a similar situation. Please save yourself the headache and stay anywhere else read more

This place and surrounding neighborhood felt unsafe from the moment I arrived. The owners spied on me through cameras installed throughout the house. I felt very uncomfortable sleeping, taking shower and eating knowing that somebody is watching me all the time. Smoke alarm went off when I attempted to make a dinner. Kitchen ventilation was found to have been totally malfunctioning, further indicating that owners do not care about their property, nor their guests. read more

This is a SCAM! DO NOT GIVE THEM YOUR BUSINESS! They tell you AFTER you pay the non-refundable full amount that you will need to pay an additional $100 per person and THERE ARE CAMERAS in the living spaces. They send you an email minutes after your payment goes through saying, "By staying at our property, you consent to being recorded". You can't give consent if they tell you AFTER you have already made a non-refundable reservation. read more

If I could do zero stars I would. Upon arrival, we realized there was minimal security. Only one locked door. There was a gate that is always unlocked and and a front door that is always unlocked. We had a strange man knocking on the door to the apartment for over 2 hours and we could not contact management. The only security is one locked door and a camera in the living room that is clearly there to watch the people inside. The staff come in and out as they please, which is extremely discomforting as well. They only communicate through text, so getting through to management was a problem when we had issues with heat and their imposed quiet hours. FOR ADULTS STARTING AT 10 PM. On top of that, we were hit with a safety deposit that we had no idea about prior to booking. There were few amenities provided and they weren't that great to begin with. For the price we paid we were extremely disappointed with this place. read more

Another great stay. Friendly staff, clean facilities. Love this place.

This place was filled with awesome vibes! The staff were all super friendly and very helpful! They made sure to meet all of my needs. Highly recommend! read more

A lot of the reviews I've seen have been positive, so perhaps my experience was just a fluke, but I'll start off by saying that it was a lot more expensive than what it appears to be online. I thought I would just spend $50 for a room for two, maybe the same cost for a security deposit. However, in the end I spent $293 (including the refunded s.d. of $100). Initially when I booked the room, I figured visitors would be allowed (like most other hotels) but they do not- there's a $57 fee for any visitors or the reservation becomes liable to cancellation. There's cameras in the common areas, which is normal. However, another review claimed there were cameras in the rooms and bathrooms. We checked and there was nothing in the (shared) bathroom; however there was something that we concluded resembles a camera(?) essentially it was like a hollow screw, with the front that looks like the camera on a phone. we found it behind a painting that was hanging on the wall across the bed. the management called me "dear" in some texts (possibly condescendingly). Also they required photos of my ID and credit card, and there was no front desk. The whole situation felt and feels disturbing/off. read more

Worse management ever. I booked a reservation but I couldn't make it due to an unexpected family emergency and Expedia was not able to get ahold of this "hotel". I even texted (They only allow texting, this way it's easier to keep money from people) the number as provided, but they ignored my text asking to cancel and a full refund on my money. In the end, I canceled my trip through Expedia (took four tries) but I wasn't refunded the money. I am very upset because these kind of emergencies are unpredictable and life can take a turn for the worse for anyone. The management didn't sympathize for me nor even bother to text me back once besides asking me to send a photo of my credit card. I am even more upset at the fact that Expedia let Villa Dubois list their self under "hotel" when it's a guest house. So do not be fooled, you'll be sharing a small space with three other rooms if you booked the place. If you don't mind sharing a toilet, shower, and kitchen with total strangers, by all means go ahead and book the place. But I'm sure you'll be just as upset as me after experiencing lack of professional management. read more

the room was warm, welcoming, new, and the staff was very friendly and professional. my son and i really enjoyed the quiet space with a backyard to play catch, like home. here's a tip, please, be aware of others who may be sleeping when if you check-in during the evening. read more

Do NOT book a place to stay through this company if you have any health issues, have bad luck, or are even just clumsy, because if the worst happens and something prevents you from being able go on your trip, they don't care and they don't refund. They rope you in the contract without being able to cancel, even in the event of an emergency. I booked a 2br at Vogue Apartments, but I had to have emergency surgery and could not travel. I alerted them to the surgery over 3 weeks before check-in, (PLENTY of time to rent the room, especially with the festival that weekend) but they gladly kept my $1,500 and refused to refund me a penny. Not only that, but they were elusive and had the audacity to send me a rude response when I finally reached their company via email, which is the only way they will converse with you. I may not have even minded losing the $1,500 if Steve had not been so rude in his email and it's clear they don't care to have any customer service skills or please their clients. I would sleep in a tent before I booked through this company again. read more