We have had car and homeowners insurance with Mosaic for over 10 years. We got a good price for our…read moreinsurance when we started. Matt has been so helpful whenever little things have come up. I highly recommend Mosaic!

Out of the blue after 4 years of being an exemplary customer, I received notice that my coverage…read morewas being terminated due to "missing shingles". My home's roof is fairly new and has no missing shingles. I responded to this false claim, requesting that they look into their error. Instead, I was asked for proof of the roof's condition. The burden of proof is not on me. Travelers was more than welcome to come inspect my roof and determine why such an outrageous and clearly false claim was made, but they did not. I cannot remain a customer with a company that treats its customers like this. If I ever needed to file a claim, I can't imaging the battle that would ensue to force them to pay. Because of this blatant, unprofessional mistreatment, I have switched to the competition.

We have been with Katherine for over 25 years. She is constantly the best deal (And we check…read moreyearly) and she is right there when we have claims. She is also friendly, responsive and quick. We are staying put.

been with Katherine's agency since the beginning.... nothing has changed since... outstanding…read morecustomer service... Glen is awesome ... quang

I called and the agent put me on hold, waited for 5 minutes and was disconnected. She never called…read moreme back and she has all my information, phone number, address, email, etc. This is not the only time I called, a couple years ago I called Fonk and again customer service was awful, she can't give me a quote.

They have the rudest employee at the Lynnwood location. Don't waste your time trying to get an…read moreactual insurance quote unless you enjoy being spoken to in demeaning manner and hung up on after asking to speak with someone else. Summer Burrus you are giving Vern Fonk a bad name.

Michael and his team are all great at what they do regarding insurance. I had the pleasure of…read moreworking with Victor while switching from a different insurance over to them. Victor, was awesome to work with and explained everything in great detail. He answered all my questions thoroughly and made sure I really understood the insurance coverage I was getting. I felt like Victor really went above and beyond to help me and I greatly appreciate that. On top of getting better insurance coverage, I was also able to save some money which is a huge plus. If you're looking for a good insurance agent look no further Michael and his team are amazing!

Michael and his team are very helpful and friendly! They're also bilingual which makes things…read moreeasier. Overall highly recommend him for auto, home and life insurance.

Cori is my agent at Empire, she is very personable, professional and easy to talk to. She made sure…read moreall of my questions were answered and explained things in an easy way for me to understand. Not to mention, she was able to find much better coverage for a much better price than what I previously had. I'm pleased with my experience and outcome!

I contacted Ryan at A&R insurance about 10 years ago to inquire about insuring a very unique…read moreproperty. He was able to insure it also with earthquake coverage too. I discovered that switching to him, he was able to save the homeowner association nearly 20% on the whole condominium association policy. He actually came out and saw the property. Ryan reviewed the the covenants for two other properties that I owned, and discovered that one of the covenants were written such that the HOA covered many of the interior improvements. I had redundant coverage and he adjusted my coverage saving me money. Previously I thought that one could just purchase insurance from a representative in a call center. it takes an experienced agent willing to review the specific situation, to avoid wasting money, or leaving gaps in coverage. Ryan has done that. Just recently, a deal to sell the townhouse was doomed to fail because the lender misinterpreted the HOA covenants' insurance requirement for the condo association. In a last-minute order, Ryan was able to implement the required coverage, handled correspondence from the lender, and single-handedly saved the deal. He went above and beyond expectations.

Patience and understanding my comprehensive insurance needs. Ginny listened and did not rush…read moredecisions.

George@State Farm was very patient with me during the process of finding the right insurance for my…read morehome. He made sure all my questions were answered and assisted in making the right decision.

Beware!!! This insurance broker is horrendous. They manage a commercial account for company whos…read morevehicle that hit my parked car, doing extensive damage. I left several messages for the agent after the accident, when I did not hear back from her after 2-hours I called one of the partners listed on the website, Dan Rucker, he was extremely rude, condescending and misogynistic. He questioned if the accident even happened as I had explained (like I have time to call companies and make false claims). He offered no assistance in terms of providing a solution for a rental car or helping me get my vehicle towed to a body shop. He said that was my responsibility to cover, even though it was his policyholder that hit my car. He said he would need to "validate" my claim with the company, even though the company stated that they had already spoken to PLC. I missed a return call from Dan, but he left a message where he stated they would file the claim, that day, with Liberty Mutual. I called him back to get more details on next steps and was put straight to voicemail. He is yet to call me back and neither has Dawn, the assigned agent that I left 2 messages for earlier in the day. As of this post, it has been over 24 hours and I have yet to hear back. Since I did not hear back from PLC by the end of the business day, I called the Liberty Mutual Commercial Division myself, so I could get an update. When I spoke with the claims department, they stated that a claim had not been filed, as I was told it would be by Dan. Insurance is one of those industries where you expect responsiveness and empathy. My interactions with PLC thus far have been completely opposite.

Very excited to have an insurance agency that actually cares and has wonderful customer service!…read moreMuch better than any of their competitors.

No one in the office answers phone or response to customer. I think they don't want to answer phone…read moreto help their customer

Annie has been our agent for four years now. She is excellent at tailoring my various insurance…read morepreferences into coherent and easy to understand policies. Ms. Le recently discovered a redundancy in one of my policies and was able to save me money by eliminating it. Annie also immediately provided me with an auto insurance extension for a new car I was buying the next day, even though I e-mailed her at the last minute, just before closing time. Annie Le is good at what she does because she takes the time to really listen and then help people get what they need.

It was very easy dealing with Mike....often regarding complicated issues…read more We would recommend him unconditionally.

I contacted Michael on short notice and needed insurance and a bond for our business. He was able…read moreto deliver both the next day. The rates he secured were half of what I had previously been quoted. He was very responsive and communicated well. I highly recommend him and will be changing all of my personal policies, as well.

I have been with Josh at Start Farm for many years. He is always quick to return messages, answer…read morequestions, find the best value and coverage for our needs. He has excellent customer service, very friendly and I can't imagine doing business with anyone else. I refer all my friends and family to him. Thanks for all you do Josh!

Josh has taken care of me and my families insurance needs for multiple years. I am thankful to have…read morean agent who is always available for the endless questions I have. I have referred many family and friends to him throughout the years and they are all equally satisfied. If you are looking for an agent who truly cares about what you really need, Josh is your guy!