I had visited the boot barn in Las Vegas which was a wonderful visit. Then I visited the this…read morelocation in Albuquerque. It was entirely different experience. The clothes and boots were excellent with a wide variety of selection. The prices were average for western wear. The service at this location was borderline rude! More so rude. The employees all behaved as though we were an inconvenience. I left only purchasing 2 pair of jeans and a dress. We were planning on three pair of boots amongst other outfits. I actually made a second visit to the Sam Mateo location. Different staff and just as inconvenienced. Vegas staff should be training this store staff. The stars in this review is only for product not staff.

My husband and I recently went to this location for the 1st time…read more The service was exceptional and the selection in merchandise was mor than I expected. I am now hooked and will frequent the store often!!!! I highly recommend the, if you're looking for Western ware, boots, etc. Thank you so much for the wonderful experience. We'll be back...guaranteed. Keith & Teresa Roe Los Lunas, N.M.

Service is good but the selection is so poor, came here 3times now hoping to buy what I want…read more You get what you fined.

I went in to make a return of some uncomfortable boots, and the police showed up. their little…read moresecurity guy called the cops on me because I had made a joke on my last visit about how the boots were so cheap that I practically stole them. not only do they have a poor selection, but no sense of humor either apparently. incredibly stressful experience.

Came in for a hat. Had never been to a Boot Barn before. No one greeted me or offered to help in 20…read moreminutes. Overheard employee in hat area complaining about spending time with customers who ask a lot of questions without buying anything. I won't be back, obviously. Disappointed.

Frankly less than ideal as far as franchise locations go. Their customer service is often…read morenonexistent or rude, which I wouldn't mind if everything else was non offensive. There have been multiple times (nearly half the times I've gone) that something preventable has gone wrong. On one occasion they left a security tag on my purchase, another time they lost my online order, one time in fact they said a pick up order wasn't able to be fulfilled and canceled my order without refunding me the points I spent on it. The cherry on top, which isn't this specific store's fault, I'll admit, is that some of their t-shirt designs now feature AI. Not very country of them...

Ok so this is the 2nd time I've tried buying boots at this location in Albuquerque and after…read morelooking for almost 30 minutes before I got asked if I need help there advice to me was we don't carry much double hh boots maybe you would have better luck shopping somewhere else so right then and there I left I buy 3 to 5 hundred dollar boots every time I shop so I took my business else where the employees at both locations in Albuquerque NM need a attitude adjustment

On February 8, 2023, I called Boot Barn here in Santa Fe, NM, where I had purchased a pair of Dan…read morePost boots less than a year ago. This was not my first purchase at Boot Barn over the years. I've bought boots, hats, and shirts there. I called them, because the pair of boots that I bought less than a year ago, are falling apart. The problem, is that the sole had split clean through on the right boot directly in front of the heel, and was just starting to do the same on the left foot. I didn't even know it, and only saw when I crossed my legs and saw the bottom of my boot. Anyway, I called Boot Barn and was immediately transferred to somebody other than the person that answered the phone. This second person could not have cared less. She told me that if the boots were only about 30 days old, I might be able to return them. She didn't even offer to contact Dan post on my behalf. What crappy service. I will never, never, shop at Boot Barn again. The staff there, showed, zero F's given. BTW, I contacted Dan Post directly through no effort from the shoddy staff at Boot Barn and they immediately replaced the boots. They arrived today!

If I could give them a rating of zero I would. Wanted to buy a pair of boots that were priced at $…read more129. Without any explanation I was charged $150. When asked for an explanation I was told that prices had gone up due to COVID but the new price tags had not been attached to the shoe. Typically the customer pays what the price tag states. The manager at this store decided not to honor that price and rather lose a sale. Can't imagine that that is in the interest of the company

My shopping list for my Route 66 Road Trip was to buy 2 pairs of cowboy boots. I found this boot…read morestore on Google. It blew me away how many boots they had, affordable prices for exquisite quality. So much selection in colors, embroidered, inlay, bedazzled, crocodile, snake, calfskin, fur. I found exactly what I wanted and the boots are comfortable from the first use. Got compliments on them right away. I even went to their other store and bought a 2nd pair. Way better than Boot Barn which is a big box store. Stick with the mom and pop stores.

Such a fun little shop tucked away in Santa Fe! I found Kowboyz after the team at Hotel La Fonda…read morerecommended Cristina when I accidentally stepped onto a railroad track at the farmers market and got a little track grease on my suede shoes. Cristina was an absolute gem. She took the time to clean my shoe and was so helpful getting the grease out--especially appreciated since they're my favorite shoes! She was incredibly kind and welcoming. The shop is such a fun mix of vintage and new western wear, cowboy boots, hats, shirts, belts, jewelry, and all kinds of unique Santa Fe finds. They've won awards for being one of Santa Fe's best shops year after year, and I can absolutely see why!

Absolutely loved this place! So many good finds, and fantastic prices. Will definitely be back…read moreanytime we're in Santa Fe. Marie and Rowan were so helpful and friendly - made the visit perfect!

This is a well run family owned business. The service is friendly and the selection is excellent…read more I found that the prices are competitive and they had items at good sale prices. I recommend checking them out.

The customer services is AMAZING ! They helped in every way…read morepossible. Made sure I was doing okay, asked if I was looking for something specific and gave me the best boots and hats! The hat shaping was the BEST! The guy made sure I liked every inch of my custom hat. The prices are the best! You can't beat anywhere else. Not even Boot Barn or Cavenders. This is my new spot for western ‼

There's no military discount, which is not a big deal but the guy that was cashing us out said that…read morewhen the new owner took control, he took the military discount away. That makes me think the new owner doesn't support the military.

Customer service is top notch! I really don't like trying on shoes, as I feel like an…read moreinconvenience, but here I didn't feel that way at all! He was super helpful and made the experience seamless! I love how the space is wide open!

I prefer the sales but they're not that stupendous! I'd rather shop TJX. Very good deals there and…read moreat Marshall's for a fraction of the so called discount prices at Nordy's outlet!

I've had very experiences, but I will say my most recent visit I found some absolute gems at really…read moregood prices. They must be stocked up for the holidays, but they've got a lot going on, including some really good sale deals. The store seems to be kept very organized and clean compared to some of the comparables.