I went to the emergency room for severe vertigo. They took blood and said I was dehydrated and…read moreadmitted me but never gave me fluids.

Responsive staff and short wait. Convenient location and hours of operation. Very smooth process.read more

I have bought medical things from here for quite a few years. In the past the service was kind of…read moreon the hateful side. Seemed like they were not interested in helping you if you were not purchasing a high dollar item. Today I had a sales person I believe her name was Melinda W she was the first kind clerk I have had help me in there with kindness and a professional attitude. She was not pushy and tried hard to get me what I wanted. I was surprise since in the past the service was so negative and unkind. I hope they have changed their service to a "nice helpful kind" of service. Melinda was very sweet and I hope she is there when I go back again. Thank you Melinda for the great professional service.

Hocks recently opened an expanded version of their medical supply store. This new store is also…read morethe site of their online warehouse. I have no business or need to go there, except for one reason; my sister can only find a particular sensitive skin cleanser that she insists on for her children through them and because she does not want to pay shipping charges. So being the kind person that I am, once a year, I go to Hocks to pick up a years supply of this cleanser for her. She makes all the arrangements, I just do as I am told. I had no idea that they had opened up a new store. The new one has every possible apparatus, etc that you can imagine using for at-home use while recovering from surgery, etc. The clerk working could not find my order. I was annoyed to death. Apparently, no instructions were left for the staff, and whoever handled my sister's order was not available and could not be reached. I was told that the store and the website were separate entities though they were housed in the same building. The clerk had no idea where to find my order. Driving 30 minutes out of our way did not make me happy nor did it please my already irritated husband. An hour later, after already passing the Indiana border, the clerk calls to tell me that she located my order and did I want to come back and pick it up? Sure, how about sending it to me and waiving the shipping fees? No way in hell would I double back. Lucky for my sister she agreed.

They have everything you possibly need, except one or two things. Or... I would have given 5 stars…read morebut they did not take my insurance . The ladies were very nice to help me get a foot boot. The store was clean and cool and the supplies were stocked well. I would really highly recommend this business anytime!

I'm not sure what's going on at this store but apparently something is happening with ownership or…read moremanagement. It took us almost 3 hours to get assistance to buy a walker. Another poor lady was there for 4 hours!! When she asked if there was anyone who could help all of us who were waiting, his response was "Unfortunately we're very shorthanded at this time. Everyone either got fired or quit". The young man who works there is extremely kind, is very knowledgeable and, I'm assuming, is the manager. And if he's not the manager, he should be!! I would recommend coming here because they have a good selection of inventory but make sure to get the young man to help you...he's awesome!!

Had order ready when we arrived from CA. Easy to get too and great service. Have used 2 times so…read morefar.

I went to MC to purchase an electric wheelchair. My Mother is 82. The staff was so helpful…read more Suggested options based on Mom's needs and not pricing. Taught her how to use it, and gave her many tips, tricks for better use.

Received a transport chair from med Mart. The assembly was handled by them, and the adjustments…read morewere all made before turning it over to my wife. A professional crew took care of all of our needs.

Recently my grandmothers health took a turn. She had been living in a retirement community but they…read moreweren't equipped to care for her once her health began to deteriorate. I can't stress enough how difficult this was for my grandmother and the rest of my family. We had her move in with us but we were overwhelmed with all the things we'd need to buy/have on hand in order to care for her, not to mention learning how to physically care for her. To be honest we didn't know what we were doing but we just wanted to make her as comfortable as possible while she was with us. We went to med mart to buy some things and we were so fortunate to meet Abby. She was wonderful and helped us to decide on what to buy, including a bed. We had a regular twin bed for my grandma so we hadn't planned on buying a medical bed, but it honestly made a world of difference. Having my grandmother lay flat on her back all day and night was extremely uncomfortable for her, and the bed we bought solved all those problems. Being able to put the rails up was also a huge help because we didn't have to worry about her rolling out of bed. Overall I'm just so thankful we trusted what the sales woman suggested.

I came here because I needed a new CPAP machine... long story... anyway I need a CPAP for my health…read moreand to be able to sleep. My sleep doctor sent the prescription over here and I came here to get my new machine and supplies. I was glad to see they carry Resmed machines, as I had a very bad experience with Phillips Dreamstation. I was told how to use the machine, which I was familiar with but still their thoroughness was appreciated. Good experience getting my CPAP, what more is there to say.

Terina was extremely helpful getting a medical supply for my father. She went above and beyond…read more Everyone was super friendly and helpful. I highly recommend this place.

Bought a new chairlift from them. In the first two years I spent $1600 in repairs. After 5 service…read morecalls at $385 each they sent a repairman who solved the problem. When I tried talking to Med Mart about the problem they were very rude.

It was confusing as where to go to leave my items. In the office, I felt like an intrusion. It was…read moreuncomfortable. I think the idea of helping others is wonderful but the workers should make anyone feel welcome!

Not open every day but, I recommend them to be friendly and get you in the facility and out with…read moreyour needs filled quickly.

I have very bad sleep apnea - live in Springfield, Ohio, and think I have a good doctor...I badly…read moreneeded replacement equipment for my device that had been bought at Mercy Medical. They received all the paper work from my doctor (some hand delivered) they needed but then said I was in the middle of a big stack of other orders and only after over a month called me...LOL...Sorry but by then I already took my problem to another store....I could have died waiting on this badly run place....If you need equipment I suggest another equipment store,,,,

I had an order sent tho this company from my sleep DR. for CPAP machine and accessories on Nov. 9,…read more2018. I followed up on the same afternoon and spoke with a lady at Mercy Home Medical Equipment and she stated that the paperwork was there and someone would get back with me. On Nov. 19, I called again and asked about the status of the order. This was a different lady and she said she just saw my paperwork on the 17th. She needed from me an updated order, (I guess the Nov. 9, 2018 order wasn't recent enough) and a face to face meeting and by the way your insurance is out of network. I told her that my paperwork laid in their office way too long, I wasn't going to pay out of network fees to them and not to pursue it because I will be going elsewhere..

Everyone has always been very helpful. We came here first to obtain equipment for my mother and now…read moremy husband requires a walker and a wheelchair. Took time to answer our questions and were able to successfully figure out what we needed.

From the owner: Lift Chairs, Power Moblity Scooters, Walkers, Wheelchairs, Transport Chairs, Golden Lift Chairs,…read moreGolden Mobility Scooters, Power Wheelchairs, Bathroom Safety Products, Rollators