We recently stated in the Oar House in Duck, NC, managed by Village Realty. The house was great,…read moreperfect location within walking distance to the shops and boardwalk. The company was helpful and communication was great! I hope to stay again!

Scam-bait and switch listing!…read more We found a rental in OBX that accepted dogs. No max number listed anywhere on the posting. We booked the house listing 3 dogs and they processed the booking. 6 days later they reached out to get the weights of our 3 dogs. Upon providing that information they responded that there would be a strict 2 dog max. They refused to allow us to pay more for a 3rd dog and are refusing to refund our money. We obviously would not have booked had a max number of pets been added to the posting. Complete scam that is leaving us out of money.​

We rented Grandma's Cottage from Cola Vaughan for the second time in 3 years 9/8-9/22/24. In 2022,…read morethe view from the gazebo was spectacular. We could sit on the covered deck and see the waves breaking on the shore. This year with , the beach replenishment, we had a view of a dune. ALL we could see was a corner of the horizon looking south. We were not told that this " oceanfront " property had no view of the ocean except from the upstairs bedroom windows. While technically this is an oceanfront home, we were extremely disappointed by the fact THAT WE COULD NOT SEE THE OCEAN! While we appreciate that it is a pet friendly home, the upholstry on the furniture was filthy,obviously not cleaned from the last time we were there and it was filthy then. Just because we are dog people does not mean we want to sit on grimy sticky ( uncomfortable) furniture.​ We covered everything with sheets. We spent 2 weeks looking at each other as the weather was not conducive to sitting on the beach. We would have had a better view- and cheaper vacation in a house across the street. I wrote this same review on Cola Vaughan's website but they did not publish it.

It's very regretful to share this information about this realty group, but it must be said. We…read morebooked a property for our family of 6 for Memorial Day weekend in outer banks. Then, COVID-19 happened. Two of our family members have underlying health conditions and one had a note from his neurologist stating he cannot travel. Period. Not allowed. When we contacted the realty group - they said "we are all in the same boat." Let's be clear, we are not. Those with underlying health issues aren't breaking contracts out of fear, they are at the advisement of doctors. The right thing to do would have been to return our deposit. But they refused. Character and ethics of businesses are shining through right now - pay attention. We will never select one of their proprieties again.

Sea spray cottages was the perfect place for a few days away in OBX with my fiancé and pup! We…read morestayed in cottage #4, lots of space for 2 and a fenced in yard for our beagle. Place was clean and stocked with cooking supplies and various items we needed. You do need to provide your own sheets and towels but that's fine. You are VERY close to two public beach access points, restaurants, bars and a short drive to all OBX has to offer! Water pressure in that shower was amazing :) We would highly recommend sea spray cottages to friends and family and hope to come back!

We have stayed at the Seaspray Cottages in cottage 1 twice and a third trip is in the works…read more Vacancies permitting we will continue to make this our home away from home on the Outer Banks. The cottage was clean, comfortable and has a fenced in yards for pet use. There are relatively few places that are pet friendly and accommodating but here they go out of their way for pet owners. All of us loved it but our 2 beagles really enjoyed lying out on the front porch. Thank you Seaspray for making us feel right at home!

Had a wonderful time on the Outer Banks!! Everything was PERFECT considering all the Mask wearing…read more Joe lamb did a really good job at making sure everything was as clean and sanitized! Really enjoyed the northern beaches and the wild horses ...

Rented Our Happy Place (617). There were several things that needed attention. The refrigerator has…read morea torn seal on the bottom. The washing machine knob is broke, so you have to guess which cycle is the wash cycle. The dishwasher leaks. There is mold in the air vents. There is toothpaste on the shower curtains and wall trim in the bathroom. The showers are not clean. There are visible dirt lines going down the shower walls. I did not report any of this due to the response I got when I called about the weeds being trimmed and blown into our pool area and pool. I was told "it is not their fault if a neighboring house's trimmings get blown into the pool, to use the net". It was in fact, not the neighbor's trimmings, it was the overgrowth that was growing on the fence around this property's pool. My 70-year-old dad had to clean it all out because I was told there would be an additional charge to send someone out. They claimed they cleaned the pool on Tuesday, but nobody did. Every night, huge roaches were in the kitchen. We put all of our food in totes. Never again will I rent from here. It is also "dune front" - not oceanfront.

Terrible customer service - they will pick and choose who they feel should receive early check in…read morefor free or with a fee. After many years of this we will find a new house managed by a different company.

Stan White (SW) realty manages this home but used VRBO to post. Rented vaca home arrival 6/10/23…read more Received text from SW after check in that washer broken. (Why they waited until after check in is a mystery ). They stated (after I pressed what we were to do) that Maybe fixed in couple days. But then No repair and no communication regarding if it would ever be fixed. It wasn't. Of course none of the occupants of this big home had enuf clothes. Time spent at Laundromat instead the beach. Also evening of check-in no linens. No one at rental office answering phones including linen service. Spent the night at Walmart spending $$ on linens. Of yeah - stopped up toilet too (but that was fixed next day). All week I heard "you'll be compensated " - per KC of SW. But once u check out nothing! Ghosted. Update: SW refunded the money spent w linens plus little for "the inconvenience " a week after check out. No notification but found in review of bank account. Warning- this house rented via VRBO so read carefully. VRBO will list Stan White as management company. I've reported to VRBO. Also Placing my review In VRBO house review comments. I wish I had seen all these reviews in Yelp before I reserved! At the time I selected this home there were no reviews in VRBO.

After renting the same house for 20 years (and 5 more years at another house) through Sun Realty,…read morethey have booked our house out from underneath us for next year, while we are still here in it on vacation. It has always been a policy that the current renter has first option to book for next year. This policy I believe is pretty standard throughout all rental companies, but Sun Realty! We have been informed that it is now first come first serve and we need to change our weeks. No, we had to change realtors. We're charged a cleaning fee (WHY?), and for what! Every year I need to wash EVERYTHING in the kitchen before we can use anything. Things were so greasy that they almost fell out of your hands. We have a king size matress pad on a queen size bed. At least we had one. Have arrived to no matress pads or wrong size. No shower curtain, vaccuum cleaner that had a broken belt, so you know that nothing was cleaned. Had a toilet that wouldn't flush, and the list goes on and on over the years and nothing has improved. If anything, it's worse!!! If I could rate Sun a -10 I would! They are a terrible company to deal with and they don't care at all about their guests! All they want is the money! NEVER USE THEM AND I WOULD NEVER RECOMMEND THEM TO ANYONE!!!! WISH THE OWNERS COULD SEE THIS AND KNOW WHAT THEY ARE DOING TO THEIR GUESTS!

I have had wonderful help booking a house over Thanksgiving. Jennie May was so helpful. I think she…read moremight have been as happy as me to get the house. Wonderful.

What a great experience we had with Laurie at Coastal Outer Banks Realty. Not only did she help us…read morefind a good deal on our condo, but made the entire experience hassle free. She found exactly what we were looking for (and didn't try to sell us things out of our price range) as well as recommended and coordinated insurance agents and mortgage companies. She also went the extra mile to help get estimates for the renovations that were needed which was a real help since we are out of town buyers!

After more than two years of searching up and down the East Coast we finally found our perfect…read morevacation home in the Outer Banks. During the process we found Laurie and her team to be one of the more genuine and complete firms we have had the pleasure of working with. They took the time to understand what we were looking for and kept us up to date on local market changes and updates. Unlike most agencies we have previously worked with, the relationship didn't end at closing....they continue to be there for us if we need anything and are always looking for feedback on our new property. From search to signing and beyond, I highly recommend Coastal Outer Banks Realty.

Upon arriving at our rental house, Colonel Bob's Cottage in Nags Head, on 6/3/18 around 10pm, we…read moresaw that the listing was misleading about a half bathroom and washer and dryer. These can only be accessed from outside the house which is inconvenient, and not how it seems on any of the provided information online. We even spoke with someone in the office about this when booking, and there was never any mention of this. When I called the company I was told that no one in their office would say something like that, and that I didn't know what I was talking about. Later that week we also discovered that the front load washing machine was so filled with mold that we had to take paper towels and gloves and dig out handfuls of mold and hair and who knows what else, to even attempt to wash our clothing that week. We came home with several articles of clothing ruined from stains from that washer. Upon further entry into the house, on the night we were checking in, we discovered several roaches. We arrived late, and I didn't even want to "check in". We searched for a hour or more for a 24hr emergency number to contact Cola Vaughan, to no avail. They make no effort to be available to you in case of emergency. I called the next morning and requested that they do something about this and was told that I don't know what I'm talking about. That there was absolutely not a roach infestation. That I am just seeing palmetto bugs not roaches. What they don't know is my family owns a pest control company, and has for over 30 years. The bugs that I killed several places in the house (including the cabinets with all of the dishes, the living room, and the bedrooms), are absolutely roaches. They are in fact American Roaches specifically. They are frequently called Palmetto bugs, but it is nothing more than a nickname for an American Cockroach. I asked to be transferred to another available rental property, and they refused to do that, even though the rental agreement states: "Agent agrees to provide the Premises in a fit and habitable condition. If at the time Tenant is to begin occupancy of the Premises, Agent cannot provide the Premises in a fit and habitable condition of substitute a reasonably comparable property in such condition, Agent shall refund to Tenant all payments made by Tenant." Fit and habitable does not mean living with roaches for a week, besides all the other problems we encountered. We have stayed in many other rental homes in OBX from Corolla, to Nags Head, and many places in between, and never had any trouble with roaches in any of our other rentals. So it isn't just this area as I was told. It's poor pest control. I asked for placement in a comparable house and was refused, even though it was available, because I searched their website and found a few that were still available for the week. I asked to cancel, or for a refund, and was refused. Basically, they got their money, so who cares what I deal with. They certainly didn't wan't to take a loss to correct their poor property. I was only offered, that they could send a pest control company out to spray the outside of the house. Which will do nothing for the roaches inside of the house. Roaches quickly multiply, and could easily be transported back to our home with us in our luggage, continuing this problem long after vacation. It is completely reasonable to ask to be placed in a home that isn't housing roaches. I was told that they were only inside because I left the door open, which is untrue. However, even with the door closed there is a large gap at the bottom of the door frame so anything could get in. The door frame on the front door has other damage near the lock. The frame is busted and pulling away near the lock. The third bedroom had a futon that we could not even use. Upon trying to sit down on it we discovered that it was broken and all of the screws on one side of it were stripped. It is literally held up between the end tables and the metal piece was laying on the floor. We could not sit on it, much less sleep on it. We had to get an air mattress and squeeze it into that room so we could sleep for the week. I wanted to be removed from this house and placed into one that didn't have these problems, or I want a refund so I can take my business elsewhere to a reputable, respectable company that actually values customers. I was treated poorly, and as if I was unintelligent. That is unacceptable behavior from any company.

Don't rent Colonel Bob's cottage - too long a list of things that were wrong to list - don't let…read morethe price be the thing to pull you in.

Terrific rental management company. Pricing and check-in notes were clear. We had some minor…read moreissues, which they addressed right away. They stayed in touch via text and email, letting us know when the plumber was scheduled to come. Super responsive. Half way through our 3 week stay, they gave us the option of getting fresh linens delivered, which was super convenient. Someone maintained the hot tub on a regular basis without being intrusive. This company gave us the feeling that they had our back if anything went awry. We've rented beach houses (VA beach) for many years. The beach environment is very harsh. Rental homes can be in wildly different conditions depending (I think) on the owners and not the rental company. Sometimes a house is old and fraying around the edges, sometimes updated and sparkling. Sometimes renters leave the place a wreck and the cleaners barely have time to put it back in order. If an updated, newer place is important to you, let the rental company guide you to the right homes. P.S. Our house was spanking clean and in excellent condition. I believe the owners take pride in their home, which is well managed by Outer Banks Blue. Great house + great company = great vacation.

I wrote an honest review about our experience and the property we rented. they deleted it off their…read morewebsite. The house was dilapidated and so many things were broken. showerhead was absolutely disgusting and the shower curtain rings were rusty. hot tub was filthy we had to wait several days until it was cleaned and we could use it. The door leading out to the balcony wouldn't lock and we had small children with us. Our complaints were legitimate and instead of acknowledging it and apologizing, they delete our comment. wont be using them ever again. What a scam.

Staying at "A Wave From It All". Worst rental home experience of my life. Just filthy. Flies in the…read morehouse, nothing has been cleaned. Roach legs on the window sill. Aside from cleanliness the pillows and blankets are minimal, so thin. I stayed the one night and contacted resort realty who said they could send a cleaning crew and pest control out but they couldn't move us without owner permission. Vacation shouldn't be this stressful. Just a terrible company.

I booked a home with Resort Realty from the online reviews on their site. Clearly, they only use…read morethe favorable reviews.  The pictures of the house I rented were at least 10 years old; the home was not in the same shape as in the online pictures.  I also chose this home as it had a game room with a pool table, card table, and area for our family.  It also had a movie room with a TV, surround sound, DVD player, and reclining chairs and a large sofa for family time. I thought with all of this if the weather were bad, we would still have a pool, game room, and movie room.  All we were able to use was the pool table.  There was a hole in one of the refrigerators, a cupboard door was hanging as the hinge was falling off, another cupboard was splitting at the corner.  One of the beds on the second floor had screws on the floor and the support board was on the floor with the headboard leaning towards the floor, not ideal for sleeping.  The boards on all the deck areas are very old and not treated; several nails sticking up in the boards and some areas where boards were splintering. Before booking I called about the indoor/outdoor pool being usable for the week I needed and was told it would be usable.  We arrived and both the indoor and outdoor parts of the pool were green and full of trash including a 5-gallon bucket floating in the outdoor area.  I called that day and was told it would not be usable until April 18th as it was not a heated pool.  When I asked why I had been told before booking it would be usable and that there was no information on their website about when pools open or were usable, I got a response that the person I was speaking to was sorry but nothing could be done. The game room was okay, the pool tabletop was very old, it was blue in color, and some areas were turning white, it was so used/old. The card table that was in the game room was not usable as the felt on the table was covered in mold.  There as a three-light chandelier with glass globes hanging over the pool table--not the best idea ever. One of the globes was broken and hanging from the light bulb, I removed the globe and set it on the countertop, so no one was hurt from this. The movie room was very dated, and the TV would not give us a picture, maintenance guy said we needed a whole new tv and he would put in the work order.  Did not see him again the rest of the week. We arrived on April 4th, I submitted an email on Sunday, April 5th with pictures of all the issues and received an email that maintenance had been included and a work order was put in.  The maintenance man came once; he checked all the issues took pictures and we did not see him again the rest of the time we were there.  I received a call on Tuesday April 7th from Resort Realty to inquire if the maintenance man had been out and taken care of the issues.  My response was "honestly I don't know what he did, I am on vacation and don't plan to sit around for maintenance issues." The Resort Realty staff I dealt with on the phone for booking and questions was very helpful. The representation online of the house and when access is available to home and pool was not great.  Issues should be handled before quest check-in or at the least taken care of within a day or two of reporting these issues. There is nothing online about when pools can be used, if they can only be used if heated, and that check-in is 4pm at the earliest but could be 6pm or later.  They do offer early check-in for an added fee of $150. If you don't pay, they will contact authorities to remove you if you arrive early and are waiting in the driveway.