Once we checked-in, Saturday, June 29 we were informed by the Waves Office of Resort Realty that the Vacation Home (Dolphin Watch - #7534 - Avon, NC) was unlocked due to the cleaning staff being unable to lock the front door. When we arrived at the house, no one in our party could figure out how to lock the front door; the deadbolt simply would not engage. We promptly called the office on Monday, July 1 and spoke with Jeanine to have maintenance come and check the door. That was not the only issue, as the Pool Lights (the underwater light as well as deck lights) were not working at this time. Jeanine advised that she would put a ticket in for maintenance to look at the front door and the pool company to check the pool lights. Tuesday, July 2 no one had come to address either issue. I called back again, and referenced the time, date, and who I spoke with, however NEITHER ticket was placed. I spoke with Angel and she put the ticket in ... again. Luckily, maintenance did show up later that day as I told Angel it was 3 days now that the house could not be locked. When the maintenance man showed up, he was very helpful and demonstrated how to use the door lock, where you have to lift up the handle to engage the 1st part, then turn the deadbolt. Who would know that? That should that be in the instructions for the house. Obviously, if the cleaning staff cannot lock the door, how would a family from out-of-town know? The pool maintenance showed up at some point on Wednesday, July 3 (4 days into our trip). He was also very friendly. The underwater light in the pool was out, so it needed replaced because it shorted the circuit (there was a taped switch by the pool lights, apparently so not to short the circuit). Basically, the underwater light was not replaced and that switch was taped as a quick-fix. Everything to this point should have been addressed prior to checking in for our week at this $5,600.00 rental home. A list of other smaller issues including, but not limited to: - The main sink faucet in the Kitchen was leaking (maintenance completely replaced the faucet, Friday July 5) - The small island sink in the Kitchen drained slowly (maintenance did not fix) - Filter in the hot tub was changed (maintenance completed with us, Wednesday July 3) - A credit card fee to place the reservation online ($45.00 I believe) - Other realty companies do not charge this. The house needed a more deep-cleaning. From the A/C filters being filthy, to black mold in the shower in the Master Bedroom on the 3rd floor (my partner and I scrubbed out with some leftover bleach; we didn't bother to ask maintenance do deal with it). The last issue arose when the A/C stopped working on the 2nd floor (all family bedrooms) on Thursday, July 4. We only noticed it after maintenance had come on Wednesday and changed our filters (they were dark grey with dust). We called maintenance, left a message on July 4 evening, then again on Friday, July 5 as an after-hours maintenance request. We still did not have A/C on the 2nd floor when we locked the house and left on Saturday Morning. This is a great shame; we have rented through several realty companies through our lives and Sun Realty may be the best, Resort Realty has been the worst. Maybe someone should do an undercover rental through Sun and see all that they are doing right. People come to OBX, oftentimes (such as our situation) splitting the cost of a beachfront home so that everyone can enjoy something special, luxurious, and relaxing. This trip was a constant battle of issues with the home and maintenance that should have be completed prior to a guest's check-in. There are too many realty companies to choose from in OBX and I would highly suggest reconsidering the rental if it happens to be through Resort Realty. read more

Resort Realty's housekeeping is abysmal. They can't consistently perform the basic housekeeping function. They are supposed to inspect after cleaning the home. That's a joke. Ask them for the documented walkthrough inspection. I bet that they can't produce one. The rug in the living room had to be taken out of the house because it was filthy along with the chairs. The reviews on this site average less than 1.5. As they say, 'there's your sign'. Prices keep going up as service level go down. The only thing that gets their attention is a mass exodus of their renters. read more

Resort Realty - Property Management Near Me - Nags Head, North Carolina

Staying at "A Wave From It All". Worst rental home experience of my life. Just filthy. Flies in the house, nothing has been cleaned. Roach legs on the window sill. Aside from cleanliness the pillows and blankets are minimal, so thin. I stayed the one night and contacted resort realty who said they could send a cleaning crew and pest control out but they couldn't move us without owner permission. Vacation shouldn't be this stressful. Just a terrible company. read more

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I booked a home with Resort Realty from the online reviews on their site. Clearly, they only use the favorable reviews.  The pictures of the house I rented were at least 10 years old; the home was not in the same shape as in the online pictures.  I also chose this home as it had a game room with a pool table, card table, and area for our family.  It also had a movie room with a TV, surround sound, DVD player, and reclining chairs and a large sofa for family time. I thought with all of this if the weather were bad, we would still have a pool, game room, and movie room.  All we were able to use was the pool table.  There was a hole in one of the refrigerators, a cupboard door was hanging as the hinge was falling off, another cupboard was splitting at the corner.  One of the beds on the second floor had screws on the floor and the support board was on the floor with the headboard leaning towards the floor, not ideal for sleeping.  The boards on all the deck areas are very old and not treated; several nails sticking up in the boards and some areas where boards were splintering. Before booking I called about the indoor/outdoor pool being usable for the week I needed and was told it would be usable.  We arrived and both the indoor and outdoor parts of the pool were green and full of trash including a 5-gallon bucket floating in the outdoor area.  I called that day and was told it would not be usable until April 18th as it was not a heated pool.  When I asked why I had been told before booking it would be usable and that there was no information on their website about when pools open or were usable, I got a response that the person I was speaking to was sorry but nothing could be done. The game room was okay, the pool tabletop was very old, it was blue in color, and some areas were turning white, it was so used/old. The card table that was in the game room was not usable as the felt on the table was covered in mold.  There as a three-light chandelier with glass globes hanging over the pool table--not the best idea ever. One of the globes was broken and hanging from the light bulb, I removed the globe and set it on the countertop, so no one was hurt from this. The movie room was very dated, and the TV would not give us a picture, maintenance guy said we needed a whole new tv and he would put in the work order.  Did not see him again the rest of the week. We arrived on April 4th, I submitted an email on Sunday, April 5th with pictures of all the issues and received an email that maintenance had been included and a work order was put in.  The maintenance man came once; he checked all the issues took pictures and we did not see him again the rest of the time we were there.  I received a call on Tuesday April 7th from Resort Realty to inquire if the maintenance man had been out and taken care of the issues.  My response was "honestly I don't know what he did, I am on vacation and don't plan to sit around for maintenance issues." The Resort Realty staff I dealt with on the phone for booking and questions was very helpful. The representation online of the house and when access is available to home and pool was not great.  Issues should be handled before quest check-in or at the least taken care of within a day or two of reporting these issues. There is nothing online about when pools can be used, if they can only be used if heated, and that check-in is 4pm at the earliest but could be 6pm or later.  They do offer early check-in for an added fee of $150. If you don't pay, they will contact authorities to remove you if you arrive early and are waiting in the driveway. read more

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I had just made a booking for a well-deserved vacation which was managed by this realty company. I had missed a call from the Realty company, and when I called back and asked for the woman's name, the woman who answered was extremely rude. She needs to be doing something else rather than interacting with potential customers. I ended up canceling the reservation, and when I told her I was going to, she said you're going to lose a lot of money (she was so ignorant and didn't know that I had 24 hours to cancel.) When I called back and spoke to another person there to cancel, the woman couldn't believe how rude the first woman had been to me. I will not go on vacation and count on a company that has staff that treats people like this. read more

Rigid Contract, Unethical Rebooking Practices -- Be Cautious I had to cancel a vacation reservation with Resort Realty due to unforeseen circumstances. While I understood that refunds were subject to their cancellation policy, I was shocked to learn how they handled the rebooking. After I canceled, they re-listed the property and successfully rented it for the exact same dates. However, without notifying me or giving me any input, they lowered the price and then deducted the difference from my refund--penalizing me even though the property did not sit empty. I asked for a simple goodwill adjustment, especially since the home still generated income for the owner, and their response was essentially, "tough luck." Legally, their contract may allow it--but the way they handled it was cold, dismissive, and entirely profit-driven. Even when I reached out to the North Carolina Attorney General's office, Resort Realty simply pointed to their fine print and made no effort to address the core issue: they prioritized quick rebooking over fair treatment of a paying customer. This kind of behavior may be technically compliant, but it's not good business. I strongly encourage anyone booking with them to read every word of the cancellation terms and know that if something goes wrong, you will have no say in how your canceled booking is re-marketed or refunded. And you'll get no flexibility or understanding. I won't be booking with them again, and I hope this helps others make an informed decision. read more

We stayed at "Week Away" 3703 S. Virginia Dare Trail, from 10/6 to 10/10/25. The only thing this house has going for it is the oceanfront location, and the kitchen was pretty well stocked with what you would need. And the hot tub was serviced while we were there and it was clean and we could use it. That is where it ended. I know these houses take a beating and this was at the end of the season but it was so poorly maintained and frankly dirty. And we paid a pretty good price for 4 nights. The carpets were absolutely filthy and stained as were the cushions on the chairs in the dining room. There was dust all over - I bet it has not been dusted in months. The ceiling fan had a light bulb out, but the bulbs must have been such low wattage even with all the lights on the place was dim inside. There was mold inside the master shower and there was a wooden bench in there with mold on it and it was so dirty and worn that I would not have put a dog on it. There was some trash under the one sink in the master. The whole place needs to be painted, there was peeling paint, cobwebs on the ceiling fans and on the ceiling. The washer and dryer worked fine (it looked new), but the refrigerator next to it had outdated ice cream in the freezer and was filthy. We wanted to use the grill but that was impossible. The charcoal grill was unusable and the gas grill was so dirty, I think someone tried to use charcoal lighter fluid in it. So that was the end of our grilling. I just expected more. At least a place that was clean - the cupboard that housed our trash can in the kitchen would not close and obviously broke. There were so many things wrong. The 2 chairs on our deck were so broke down and moldy no one could use them. Who is cleaning these places? Very disappointing. Never again. read more

Checked into Naan Sands in Georgetown Sands on a Sunday, or should I say, tried to check in as the code Resort Realty provided did not work. Waited until new code was provided. Pretty tired after long drive so the wait to get into the unit was slightly upsetting, but really no big deal. For those without a cell phone, it would have required driving back to Powells Point, however. Unit had many problems--burner on stove needed fixing, sink and tub in bathroom were clogged and not draining properly, slats on one Blind missing, (I found it in closet) other blind not able to close (I fixed that one as well as Gerry rigged the first one, carpet was disgusting with obvious stains all over it in living room. Couches were were extremely dirty, so weput a sheet over both of them in order to sit on them. Sent email and two days later, great maintenance guy came and fixed stove, sink, and tub. One of the doors leading to patio was also broken as it was missing wheels that go into the track. He tried to fix that, but did not have the part. He noticed how dirty the carpet was as we were going to live with it for our two week stay, but he said Resort Realty has a carpet cleaning company and he would take care of it. Friday a different maintenance guy came, also outstanding and he fixed the door. Then on Saturday afternoon, a knock on the door-- carpet cleaning arrived. We were very surprise, but Tyler did follow up on what he told us--again, a great guy. Woman saw the couches covered by the sheets and asked if we wanted those cleaned as well, which of course we did. Carpet and couches look good now; two days after cleaning the couches are still damp so not able to sit on them, but at least they are clean. All the maintenance people were great. Why housekeeping did not tell management any of these issues is beyond me. Why they put missing slat in closet also Is baffling, Then on Sunday, the start of our second week, we went out in the morning and when we came back, the code we were provided and worked for seven day, no longer worked. I figured they forgot we were staying for two weeks and after waiting for about 30 minutes, we received a new code. That's three codes--unbelievable. I was the one who figured out what happened as they were relatively clueless. I wanted to email or call the President and/of the Chief Operating Officer, buy they will not provide that information, ignoring my email to their listed email they use when you book a rental. Decided to call and after being connected to their property manager, we had a very unpleasant conversation where I was told since everything was eventually taken care of, what is my problem. I then posed a hypothetical to her asking if she rented a spare room in my house and saw filthy carpet and couches, clogged drains, a window blind that was broken, and keys that did not work, would she be content to pay a substantial for a room like that. When she replied yes, I knew I was through talking to her and knew that after renting through Resort Realty, a few times through the years, I imagine I was now blacklisted and put on their "Do Not Rent" list, not that I would again. We have had other much more minor problem with the cleanness of units we rented from them in Georgetown Sands like the time they had left a lot of sand on the floors, but this is by far the worse. What particularly bothered me and caused me to write my very first Yelp review, is the attitude they showed. No apology saying we are sorry and a very cavalier attitude towards me. We did not get nearly the value for our two week stay in Duck. Would like to rent through other companies that handl Georgetown Sands, but they manage just about all of them including in you rent VRBO. You still have to deal with them as they ma age those properties as well. read more

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We rented Whistling Oyster in Rodanthe in July. DO NOT RENT THIS HOUSE. Despite what the reviews say about the views, We have rented with Resort Realty more than 20 years and we have been coming to the Outer Banks from Texas since 1991. This is our worst stay ever. This house simply is not up to the standards we have come to expect from Resort Realty. While your Rodanthe property manager has attempted to fix things and get us a discount from the owner there was little progress. Owner eventually offered us $250 refund on a $7,000 rental - and a month later the check has not arrived. It is nearly impossible to reach a live person at RR. When I finally called reservations Friday, I spoke with a nice woman who could offer no help. You take no corporate responsibility for the conditions of your rentals and put it all back property manager and the owner. We are so very disappointed. I have cried so much this vacation. Among the issues we encountered (those with * were resolved during out stay))(photos attached) 1. Drive way was so full of sand we could barely get cars out of the street* 2. There was mold in two of the bathrooms 3. Upper deck on front of house was inoperable and we were not informed in advance; 4. There was no screen on the primary bedroom's sliding door to the deck*; the slider in a second bedroom didn't work* 5. All the closets on the second floor had junk in them, hangars thrown on the floor 6. Internet and other equipment was just tossed on the floor of the primary bedroom; there were no instructions about what to do if the internet went out. 7. The primary bedroom mirror was visibly streaked and not clean; there were other indications of poor cleaning throughout 8. The knife block in the kitchen had half the knives missing*; there were dirty dishes and silverware and the cabinets were a mess 9. There were broken deck chairs 10. the grill was an unusable mess with stuff thrown behings it* The issues below indicate that the owner just does not care about this house, is banking of the views to get it rented and is waiting for it to get washed into the sea 11. No clothesline 12. Dirty vent covers throughout the house 13. Peeling paint internal and external 14. Rotting window sills 15. Broken living room chair 16. Unbalanced and therefore loud ceiling fans; 17. Vacuum and random high chair left in the living/dining room read more

We stayed at Moongate 1 with Resort Realty and while the home has a lot of potential, our experience was unfortunately overshadowed by major cleanliness, maintenance, and health-related issues. What We Appreciated: The floorplan is spacious and well-designed, making it easy for our group to enjoy the space. The location is excellent, just steps from the beach, and the private bathroom hut near the beach access was a standout convenience. The country club pool access was a nice bonus. All of the Resort Realty staff we interacted with were friendly and courteous, and some maintenance issues (like leaking faucets and pool debris) were addressed during our stay. What Went Wrong: The house was not clean upon arrival. It wasn't just dust in corners--hardwoods, carpets, and tile floors clearly hadn't been mopped or vacuumed. Our kids' white socks turned black within hours, and we ended up cleaning the floors ourselves. Sinks hadn't been wiped out, and the dishwasher filter was filled with mold, corn, and about two inches of debris. Many dishes and utensils were visibly dirty in the cabinets. The bathrooms and basement smelled strongly of mold, and every vent had visible mold growth. We had this tested and confirmed it was black mold, which was crawling out of vents and walls--despite being told by Resort Realty that "mildew is common." We found plastic shot glasses left behind in the basement and pool area, white pet hair throughout the house, and blood stains on one of the bedspreads. We encountered ants throughout the kitchen, which got into our food, and killed three cockroaches during our stay. While Resort Realty offered to send a cleaning crew and pest control, this should have been done before our arrival--not something guests should have to manage during a high-cost vacation. Most disappointing was the lack of follow-up. We requested a partial refund (at least for the cleaning fee) after our stay and received no response. It felt like the priority was protecting the homeowner's asset, not ensuring a quality experience for paying guests. Final Thoughts: Moongate 1 has a great layout and location, and the amenities are solid. But unless Resort Realty addresses the serious cleanliness, pest, and mold issues, we cannot recommend this property. Guests deserve a clean, safe, and well-maintained space--especially at this price point. Look at reviews of Resort Realty and the property on sites other than Resort Realty before booking. read more

You know you're in for a great vacation when your wife walks into your home away from home for a week and says, "This is the cleanest place we've ever rented", and then proceeds to open kitchen cabinets and drawers and says, "And it has everything we need". She kept repeating these words as she entered every room. It was a working vacay for me, so it was great to have the pool, a view of the sound and be so close to shopping and restaurants. We loved our stay at Sweet Sound Memories! You know what they say...Happy wife, happy life! read more

Rented a home Mermaids Den for week of Christmas. Chose this home for the location and size. Arrived to a home that needed a deep clean and was overall a disappointment. Yes, the pool was closed but we weren't expecting it to be a marshy pit of trash and chair cushions that we would have to look at all week. Dust was everywhere, mold all in the shower and on air vents. Uneven boards on pool deck almost caused one of us to fall into the marsh pool. They offered to send a cleaning crew, however who wants a crew of people in the house while your family is there .... When the house should have already been cleaned... I asked for some sort of refund as this home was almost $4k, the owner refused and resort realty only offered a $100 gift certificate. No thanks , we won't use you again...and don't suggest anyone else does either read more

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Rented #3947 Leg O Duck for the week 5/10/25-5/17/25. Upon arrival the yard, child's sandbox and pool areas were overgrown with waist high weeds. The pool was full of pollen and sand, the last servicing was 2/24 according to the plaque at the pool. Dining tables were available in various places for outdoor dining, placed in full sun with no available umbrellas. Basketball court had no basketballs on premises, the outdoor sound system didn't work and gas grill had an empty propane tank. All outdoor amenities we paid for but couldn't use. Upon entering the inside we were hit with warmth and stale odors. Notes taped to all the thermostats threatened fines if we reset temps, so we had no way to cool the home during our stay. The floors were so filthy our feet and socks would get completely black. Black ants infested the kitchen counters, we couldn't leave anything on the counters unless we wanted things coated in ants. The oven couldn't be used, someone had sprayed oven cleaner in it and never washed it down if you turned the oven on it would smoke up the house and burn your eyes. The top floor Main Suite had no power and we had no hot water upon arrival due to the breaker box having multiple tripped breakers which was concerning. Someone was watching us and the house riding in and out of the neighborhood taking pictures and reporting back to the homeowner which resulted in us getting phone calls from Resort Realty with threats based off of lies. The side of the homeowner was clearly taken. The game room bottom floor had a pool table with the cue ball and 8 ball missing. Basically all the amenities we paid for and thought we were getting were unavailable to us. The town of Duck is beautiful, it's walkable and quaint with awesome restaurants and shopping. After vacationing 20 plus years at the NC OBX we have concluded that you don't stay in Duck and you don't use Resort Realty, Duck should be visited on your trip to OBX just stay elsewhere. read more

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Rented #3947 Leg O Duck 5/10/25-5/17/25. Upon arrival the yard was waist high in weeds, the concrete driveway and sidewalks had cracks full of weeds, the pool was last serviced 5/24 and was full of sand and pollen, the kids sandbox was waist high in weeds and not usable. The tables for outdoor seating were in direct sun with no available umbrellas for shade, basket ball court had no basketballs, the gas grill was broken, dirty and had no propane, the game room pool table was missing the 8 ball and cue ball, the upper level main suite had no power or hot water due to multiple electric breakers tripped, the kitchen was infested with black ants. Basically every amenity was not available for use. Calling maintenance was a joke we ended up having someone in a gray tundra truck riding by taking pictures of everything we did and parked on the property and sending the pics and reporting back to the Homeowner who in return had Resort Realty calling us about fake issues and lies. The days were hot, mid to high 80's and the thermostats on all 3 levels were locked so we weren't able to cool the house comfortably, notes were taped on the thermostats threatening fines if we messed with them at all. This was our first time staying in Duck NC and using Resort Realty and our last. We have visited and vacationed in the NC OBX for 20 plus years and never have had this type of issue with any other town or Realty Company. My advice is visit Duck but don't Stay in Duck and don't use Resort Realty. I mean they have 1.3 stars and 148 reviews. That should tell you all you need to know. read more

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Corolla, NC Resort Realty Do NOT use this company. I received a phone call on July 3rd (Wednesday) that there was a leak in one of the main bedrooms, and they would have to repair it. The person on the phone said that they could try to find me another place or the owner agreed to refund some of the money for the hassle of workers going in and out and being short one room. The next day was 4th of July, and we were leaving that Saturday. I thought it would just be easier to make due WITH a schedule from the contractor. She agreed to get back to me with a schedule asap. I told her that I have 4 teenage girls in the house, and I was not confortable with strange guys in there. I am a teacher, and with minors especially, should not be in an unknown home with strangers. It was 2:55 PM when I initially got the call , so I figured I would hear by Friday. Friday came and I heard nothing, so I call. The other person on the phone was rude and stated that the person I talked to was off, and she could not help me at this time. The woman on the phone said, "She is off and there is nothing I can do." I asked if she could get back to me Saturday with the schedule even though we will be on our way. She said she wrote it down. By Saturday, I got no call. I got there and the ceiling was in plastic (picture below) and the trash cans that were supposed to be picked up were not emptied and full of ceiling debris (picture below). My fiance called because I had a 10 hour drive with 5 young adults ages 16-19. The office was closed, so he called the emergency line to see what was going to be done and the fact that we had no trash cans until Wednesday, the next scheduled pickup. That woman was super nice and told him that she put an emergency request in for facitilies and we would hear back ASAP, but we still didn't hear back from anyone until Monday, two days later.... It does get worse. When the phone rang I gave it to my finance, and I got ready to tutor (I still had to work during my vacation). The woman on the phone was extremely rude and told him that the men would be over in 15 minutes. I had kids all over, I had to tutor, and I was SUPPOSED to receive a schedule prior to arrival. She told him she offered to find a new location when she initally called on Wednesday but in fact she was not sure if she could fine one in such short notice. However, she did not contact me before the vacation for a schedule let alone, other locations. upon my fiance's arrival he felt based on what he saw it would be safe so he asked if she can just do the work after we leave because it could have been done the Wednesday that they initially called me. She said that is not an option that the maintaince guys said it must be done immediately but upon talking to the men, this was a lie. Then, he asked about the discount, and she said it depends on how long they are there; it is up to the owner. She was patronzing and rude, and he just finally relented. Because of her condesceding and threatening tone, he was more afraid of retaliation, and we did not want to ruin the children's vacation. When the guys came, they introduced themselves as maintenance, not a contracting company. One of the guys told my fiance that the office totally dragged their feet with scheduling the repair. Not to mention, the mainenance guys said it would have been fine to use the room the whole vacation the way it was; therefore, the person on the phone on Monday lied. Next, we got the kids out to the beach, and when we came back the entire house smelled like marajuana. They were smoking marajuana while doing the work in the house. Now the kids were smelling this and my fiance has a job with the state where anything illegal could compromise his position. However, like I said before, we were afraid to complain because of retaliation from the office. Plus, at this point the trash was stacking up because we had no cans, and we were there for three days. They said they were going to send someone out to empty them but never did. The workers did get the job done in three days and were there for over 4 hours each day. However, the room was completely unused after the repair due to the chemical smell in the room. Also, we were down a bathroom because it was attached to that room and the girls did not feel comfortable with the odor from the room as well as maintenance having access from the bedroom to the bathroom (It was a Jack-and-Jill bathroom). I got a phone call on the way home informing me the owners agreed to a $400 discount. At this point, I am glad the kids had a good vacation, but I will never use this realty company again. It is a shame because the house was nice, and I understand this was not the owner's fault. I hope they know who they are working with. read more

Resort Realty - Property Management Near Me - Nags Head, North Carolina

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I made the mistake of looking at the Google reviews instead of the ones here. Definitely should have known better. We checked in to the Tradewinds 2 property the second week of September. The day after checking in, I had to call maintenance regarding multiple issues. 1) The morning of our first full day on the property, one of the smoke detectors on the upper level started beeping due to a low battery around 6am. If they were replacing the batteries as often as they should, that wouldn't have happened. 2) The elevator stopped working. This was an issue because we had multiple people in our party with mobility issues. 3) The second floor's air conditioning was not working. There was also an indication that the filter needed to be replaced, but this was not done during our stay. 4) One of the bunk beds broke with a guest on it. It was clear there was wear and tear, which makes sense since normally kids use those and, of course, kids can rough house a bit. This was an adult, though, and it happened while she was turning over. 5) We paid extra to heat the pool. When we tried it the day of arrival, the water was cold. The representative said they would call the vendor to review, but that didn't happen until Tuesday/Wednesday. Please note that they charge per day for the pool heating. When the representative called me on Wednesday, she mentioned that it was likely due to the weather. Clearly, they were not going to give us the money back for the days the pool wasn't heating properly. 6) The property was clean enough, though it definitely could have been better. We had decided to brush off most of the issues as this was family gathering that we knew would not likely happen again soon. However, the final straw was that we reported that a glass top on a table on the lower level cracked when one of the guests put a grocery full grocery bag on it. The crack should not have happened, as the person didn't slam the groceries down. They definitely overcharged us for the replacement and, when another guest took issue with the charge and called them to tell them so and decided to go ahead and tell them about an incident we had when the bunk bed was repaired, the representative clearly didn't care and acted like the guest made it up. We should have reported the incident as soon as we realized it had happened, but we decided it wasn't worth ruining the vacation over. They may be relieved that none of us who were in this party will ever use their services again. read more

I agree with all of the other negative reviews. Our rental "4917 - Leisure Lee" was dirty on the inside and extremely filthy on the outside. And their response, "if we clean it now it's just going to be dirty again tomorrow," was not great. We would never rent from them again. read more

Mermaids Den - 5516 This home is filthy dirty and in need of some serious maintenance. We had to do a lot of cleaning when we arrived so whoever rents after us should have a much better start then we did. Extremely dirty bathrooms. Hair, dirt, bugs moldy shower curtain liners. Blood, yes blood and dirt on bed blankets. Towels in packaging still wet. Dirty dishes/utensils in cabinets. Pot holders were stiff from old food. BBQ grill was filthy and smelled like something died in it. Dog feces in bags on upper deck. Severely damaged chairs on decks. Broken window on pool level. Screen falling out of sliding door. Nails sticking out of decking. Clogged sinks. Running toilets. Sand in pool Access to the beach is very difficult. When reporting the dirt I was told they would do their best to get someone back out that day. When reporting the blanket I was asked if I have another I could just use. Not what you expect for $10,000 + a week. 3 days straight our plans were interrupted by people coming in the house. One just walked in the house and came up the steps. Probably because the doorbell didn't work. We were reimbursed a $230 cleaning fee and received a "Sorry" the house was in this condition. read more

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The housekeeping and maintenance were horrible. The house was not clean upon checking in. One of the bedrooms was unusable due to the smell of smoke. One family member had to sleep on a dirty couch during the stay. The furniture needs to be replaced in the upstairs family room. The pool was full of sand the entire week even though I placed 5 service calls. The drain in one of the King masters shower was clogged as well as the garbage disposal in the basement sink. The deck around the pool was mostly covered with sand. Upon talking with Management at Resort Realty it is obvious they don't care since their properties are already booked for the summer. I was told that since I initialed the contract I would not receive any refunds even for the unusable bedroom. First and last time using Resort Realty. read more

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At this point I'm not sure there's anything I can add the the stellar 1.5 star rating for Resort Realty, and the "Blue Angel" property my family is currently renting, but here it is... At first glance, I thought the name "Blue Angel" sounded more like a dive bar than a beach house, but I shrugged it off as a nod to the cheap blue laminate counter tops that can be found through the home. Little did I know I was experiencing a premonition; stains on the carpet, urine on the toilet seats, a waft of grease emanating from the kitchen that hit you over the head a little harder with each ascendant step... and that was all in the first 10 minutes. On a scale of 1 to Karen, my expectations for service usually sit around a 3 or 4. I try to give people the benefit of the doubt. I understand there is an unprecedented labor shortage, but y'all... this place was FILTHY. And it looks like it's been filthy for a very long time. Some of this dust is collecting social security. We immediately notified Resort Realty who sent the same to cleaning people back. They were confused as to why it was a problem that the pool house bathroom had a pile of dirty towels on the floor, overfilling trash and dirt in the shower, "Nobody goes out there." Passing a single bottle of cleaner a two wash clothes between the two of them, the cleaners went back over the most egregious areas. Though it was marginally better, we still couldn't put our toddlers down due to the mounds of dog hair and dirt piled on the floor. The rental company didn't take anymore calls, so we had no choice but to hire a cleaning company on a Saturday night to kick off our vacation. They did send a woman with a broom and a dust pan to "do the floors" the next morning at 10 am, but if we would have waited that long we would have had four Ewoks babies. While Resort Realty is at fault for terrible management, the owners of the house clearly have no problem duping families out of their money with false advertising. - half the furniture in the house looks like it came off the curb, exposed springs, deteriorating fabric, broken table legs. There is one chair in particular that WILL give you smallpox. - Mold. The air vents, the ice makers, the drinking water filters. - Holes and scuffs on walls - Food ground into the gaps in 4th floor dining table - Carpet stains so bad I thought Detective Stabler was going to show up any minute and start questioning us. - The second floor has flooded from an AC duct that seems to be doubling as an indoor swimming pool from all of the backed up water. Judging by their responses to other complaints on the BBB website, resort Realty will try to blame this on additional wear and tear to the pandemic. No. I could give them a pass on some cleaning issues, but this property has clearly been neglected for YEARS read more

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The pictures on the website for Resort Realty show a house (A Memorable Vacation #5824) that is a bit outdated but appears to be clean and safe. What we found when we arrived was a very different situation. The issues with the house range from the annoying; worn and dirty carpets, dirty fan blades and furniture that was falling apart. To the dangerous; missing door locks (on doors that led to the hot tub and pool area with children in the house), moldy vents and disabled smoke detectors with exposed wires. The floors are so old and dirty that you wouldn't want to walk on them without your shoes on and portions of the floors have been pulled up and left with exposed plywood. The walls have holes, the plaster is peeling and the ceilings leak (we were there during a tropical storm). The house is so poorly cared for that the cleaning company and/or property management company can't be bothered to change the shower curtain in one of the bathrooms. It was so neglected that the mold had taken over and caused the tub/shower to be virtually unusable. All of these issues make the water bug infestation seem like a non-issue. There is nowhere on their website to post a review that they haven't approved and they've disabled the ability for comments. Convenient so you can't see the truth of renters prior experiences. Please see pics below. We tried to reach someone unsuccessfully for DAYS. When we finally did, Scott Muller (a rental manager) brushed us off and said it was habitable but dirty. He said "dirty doesn't mean it is unsafe". He claims that there were wood door blocks in the sliding doors that were missing locks -there weren't. Scott said it's the cleaning company's job to make them aware of issues. When I asked when he last inspected the house, his answer was that he couldn't possibly inspect every house every week personally. So I asked him when the last time our house was inspected because it clearly has been a long time. He wouldn't answer. He said that because we didn't notify until the end of the week that we have no recourse b/c the lease has a hold harmless provision. You only have a short window to let them know of problems. The problem is that at the beginning of the week we were focused on whether Isaias was going to make us evacuate and once we were positive we could stay, there was a plant explosion that lead to us not having power for over 12 hours. We would have reported sooner if we had not been dealing with so many other major issues. We also tried to call many times throughout the week with no answer. read more

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"Brown Pelican" rental house services through Resort Realty on Virgina Dare Trail, Nags Head, NC There were no problems with Resort Realty. This review is for the Brown Pelican oceanfront rental. The house is a disaster in a nut shell. During the aftermath of hurricane Ted we were forced to be indoors more than we would have like during a week at the beach, in addition to being in the middle of the COVID-19 pandemic. This house has 7 bedrooms, the refrigerator is for a family size of maybe 3, at best. There are Palmetto bugs (roaches) the size of a small kitten, everywhere in this house. The smaller bedrooms smelled of urine, there were broken light fixtures, busted out screens in the porch, sliding doors that don't lock, old dirty belongings stuffed in every bedroom closet. The free linens odor were less than fresh. Dust, sand and general crud on the carpeted house. The outside area leading to the nice pool and hot top was stuffed with old nasty grills, wood and old plastic furniture. Walking out to the beach through the wood walkway was nice, but more signs of not being maintained or cared for, the path was overly ground in. Not the sea grass barrier, just overgrown in the beach way path. The house is a filthy unkept mess. The for sake sign went up in July 2020, hopefully the next owner will utilize the location and get this house updated and cleaned up. read more

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Here is what was sent to Resort Realty. Ultimately Resort Realty claims no responsibility for the state of the property you stay at... It is totally up to the homeowner: Sea Spray 7196 Issues!!! Family of raccoons living in Hot Tub-(Could hi not use plus created anxiety on a few of our household due to fear especially with our family dog here) Now a trap is set on the deck! Thanks to the Pool Guy Chris for coming out to try and remove the critters on Memorial Day. We tipped him for his time and effort. He removed over 2 1/2 large garbage bags of hot tub foam that the raccoons destroyed. Hot Tub light out (Maybe 1/3 of the jets are functional) Outside decking, hand rails and steps have not been serviced in years creating multiple opportunities for splinters and or injury. Also many protruding nails causing a trip/puncture hazard. Pool area in one corner over flowed with sand. Two broken drawers in refrigerator(That refrigerator is a poor design for that space you can not fully open the doors ...remove ice container). Margarita Blender 1/2 functional( top shaver busted). Kitchen Cabinet doors were sticking. Exterior of doors seemed dirty and not properly cleaned in a very long time (Covid-19 deep clean?). Dryer not working - (Reported on Saturday and Tom checked it out and said an appliance person would service ASAP ) As of Wednesday morning it had not been fixed. Internet/TV- You cannot expect to provide TV programming/streaming to 6-7 TV's plus power a house full of mobile devices with a 15mbs download Internet service. Even with limited devices and 1-2 TV's running the TV service was consistently locking up and losing signal. Additionally there was no "Hulu Plus" as advertised for this location. Basement toilet was not function properly. ( Had to jiggle the handle to fill and stop water flow. Internal workings are leaking and need to Shake handle to stop water flow. Not sure if the property management group (I.e. "The Property Manager") or the Homeowner has the initial responsibility for assuring the property is ready for the season/occupation but someone has not done their due diligence and we are paying the price on our vacation that we have always enjoyed and looked forward to at the Outer Bank for over 25 years. Thanks to Marilyn at the Emergency number she was very cordial and tried her best to accommodate us! The owner denied a partial refund saying that the requirements for the lease were met... read more

Resort Realty - Look on the steps the daddy raccoon is escaping. - Property Management Near Me - Nags Head, North Carolina

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While I really appreciate the fact that Resort Realty ultimately did what was right and issued a refund, it is still sad that it took so much effort and emailing the COO of the company to make that happen. Upper management should provide more training in customer relations to all their employees and remind them that they are in the hospitality business. read more

From the time I called back in February to make our reservation through our entire stay, we have had nothing but a pleasant experience working with the locally based folks at Resort Realty. Check in was smooth sailing and the house was over the top wonderful, better than described! I have been vacationing in the Avon/Buxton/Frisco area for over 40 years and have no complaints whatsoever with this company. We specifically searched out an Outer Banks based company as we were the most let down last year with the Vacasa company that seems to have taken over so many companies at the Outer Banks. We look forward to supporting your business again next vacation! read more

If I could leave zero stars, I would. We stayed in Castle Bleu - rental #6090 1. The house was sweltering when we arrived. The downstairs air conditioning was not working. Once they finally sent someone to check it, he couldn't fix it and had to call the a/c company. They finally arrived the next day, said it had to be replaced. This was not a new issue. A review left by a previous renter mentioned the air not working. They knew it was a problem. The air conditioning unit was finally replaced on Wednesday. We went half the week with NO AIR in the bedrooms - with 90 degree weather - with a three-year-old and a 75-year-old. Thanks for that. 2. The house was nasty when we arrived. Wads of hair in the floors; the hall bath looked like a dog had been bathed in it; we found someone's toothbrush, razor, and contacts in the medicine cabinet; floors hadn't been vacuumed; food left in the kitchen. We checked in on Sunday and could not get anyone to answer. We had to wait until Monday afternoon to get someone out. She vacuumed and cleaned the tub only to find the drains in both downstairs bathrooms were clogged. She let maintenance know. When he arrived for the second time in two days, he acted like he was offended to have to be there, but he unclogged the drains. 3. The hot tub. It had not been cleaned. It had not even been checked ahead of time. The contract states that the hot tubs will be ready at time of check-in. Nope! Someone finally came out on Tuesday, said it needed a part and if that part was not on the island, it would take a couple of days. We NEVER heard back from him. 4. The pictures show access to the beach between to two houses in front of our property. The second time we walked through, the neighbor was very rude, saying it was not public access. Upon calling Resort, we were informed that it was not "technically" beach access for our property (thanks for the misleading pictures), that most neighbors didn't complain but that since he did, we would have to walk down the block to public beach access - with a three- and 75-year-old. Thanks for that. Resort Realty called once to say they would be fixing the a/c and hot tub and would let us know when they knew something. The a/c got fixed - still had not heard from Resort. We called several times over the next THREE DAYS but NEVER received an answer nor a return call. The hot tub was never repaired nor used. This was one of the main reasons we paid a little more and got this property. We could have gotten a nicer place without a hot tub for $1200.00 less but chose this property. Resort says their "trying to get in touch with the owners" but we STILL have not heard back from anyone. The weeds are growing through the steps. The steps and rails are coming up and wobbly. Drawers are literally falling apart in the kitchen. Several of the beds were wobbly and/or falling apart. The bunk beds were in the smallest room of the house (because that makes sense). This house has NOT been maintained and the owners need to know that. If it had been properly maintained by the managers, none - NONE - of the repairs would have been needed. We will definitely NOT ever use Resort Realty again. More pictures to come. read more

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Excellent company to rent from! Repairs were made quickly and efficiently, and staff was very friendly

Worst rental property management I've ever had to deal with in the 20+ yrs coming to OBX. Numerous issues with house, multiple phone calls to get them addressed and NONE were taken care of properly (or at all!) Such a disappointing stay- we will NEVER use them again. Back to Twiddy we go. read more

Tried to book a vacation Rental in Nags Head called several times within a month & every time they took my information & told me they would call me back of course they never did. They did email me twice making excuses their short staffed & someone would reach out to me & they never did. Must of called & emailed at least 4 times. Eventually I got fed up & booked through Sun Realty took not even 5 minutes to book a vacation home in Nags Head!! Don't use Resort Realty they will waste your time & make excuses!! read more

Resort realty gave us the worst rental we have ever had. Do not rent from them or rent out property #1758- Chesapeake colony escape. Rental had: Everything was super dated and dirty. Pool deck broken boards that were rotting and a legit safety concern. Pool has lot of sand in it from previous tenant that was not cleaned out The couch cushion had to flip over as there was blood on it to sit on it Had to wipe down kitchen table. Still food all over it. Had to wipe down dirty counters and dirty sink. Had to resweep kitchen floors chips and dirt all over it. Master shower backed up and wouldn't drain at all for first shower. Had to coat hanger it Toilets had dirt and hair on them but had paper band signifying they were supposed to be clean Pet hair all over items Dryer missing knob. Retracted back into panel. Got shocked trying to get it to work ALL REPORTED to resort realty. Nothing done Distance to beach way further than described. read more

Horrible rental agency. Places are trashed and they won't fix anything. Extremely unsafe and filthy properties. Do not bring your family. Worst obx rental in 30+ years of visitinf. "Baltrush bungalow" read more

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Saved up and splurged this year on an oceanfront property so family from as far as Texas could enjoy an easy, relaxing week. Property was described quite luxuriously. Instead: Filth in the Unit, wrinkled sheets and some beds unmade (paid for linen package). Decks unusable from what we were told were termite swarmers (turned out to be something harmless, but did not know this until Wednesday of the week) Bugs on all the ceilings in the bedrooms. Spiders literally everywhere. Car air freshener placed to combat the smell. A smell so bad in a bedroom that we didn't feel comfortable leaving my infant grandson in there The attic held closed with clothes hangers Roughly half of the lights not working. Dirty fans Multiple calls went unanswered despite the second lady on call telling me that she had received the same kinds of calls from the resident the week prior. Had to go into office to get a response and was met with apathy. I was told that it was an "unusual year" which I, of course, get! I'm a teacher, afterall. But, if you continue to charge full price, you should provide full service. I'm not a complainer, so trust me when I say: this was legitimately gross! Location was top notch. That part was terrific. read more

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If I could give it zero stars, I would. My family has been coming to the OBX for 30 years and has never experienced this poorly of a maintained rental. Not only was the home dilapidated at a premium cost, the staff was not receptive to our concerns. The house looks to be straight of 1984 with minimal renovations or updates, despite many being needed. The windows often fogged up due to he significant moisture in the house with the vents looking eerily similar to a science project. And ants in every nook and cranny, with hundreds of dollars of food wasted due to an infestation. If you're going to rent out your home with a realty, it should be mandatory that certain standards are met - to which this house would definitely not meet many. We will absolutely not be using this realty company in the future. read more

Resort Realty - Property Management Near Me - Nags Head, North Carolina

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If you scan through these reviews you will see exactly one response from Resort Realty, and it's a snarky, non-apologetic one at that. Furthermore, that response was in regard to a warning to the property owners for which this company manages the rentals. So there you have it, their bread and butter are the home owners who they collect management fees from, not the customers who actually rent out these atrocious houses. Once they have your money, good luck with what you've purchased from them. The house we rented was BLEW TOO MUCH #1894, and the temptation to say this house does indeed blow is just too much to ignore. Upon opening the door we were hit with a horrible, sickly hospital room smell. In 25 years I have never been in an Outer Banks house which has smelled anything like this. Trash was in the bathrooms, the kitchen, the main room - fishing hooks, tangled tackle, gunky sink stoppers on counters, stains on the carpet, a coffee maker in the closet with black goo all over it. The washing machine on the first floor had parts inside it and wasn't hooked up. The second machine in the master reeked of mildew. The pipes in the showers were not attached to the interior walls and swayed back and forth. Spittle stains were splattered all over the mirrors. Everything was just gross and repellent. None of the interior doors close properly, some have holes, broken hinges and the knobs and locks are pointless. Within 10 minutes of sitting on the blue couch we were scratching from flea or bug bites. The water in the hot tub was murky and milky...not with chlorine or shocker but I dont know what....and clumps of flaky particles clustered in little islands at the surface. Trash in the pool, rusted out gas grill, two chipped pool chairs as opposed to the half a dozen lounge chairs shown online. To that point, absolutely nothing matched the pictures of this house on the website. Furnishings, window treatments, pool lounge chairs, decor, all in obviously enhanced color saturated photos...and none of that actually in this drab and unclean house itself. The shiny gas grill on the deck is a rusted out husk by the pool. Book cases which in the photos are full of books and games and decorations are completely barren. Call it a bait and switch, false advertising or just plain fraud. We've had houses that have had issues before, a broken hot tub, ac not working properly, pool heaters...but nothing like the sheer ickiness and disappointment we encountered here. There is not much which can be fixed when the entire place is a dump. All of the other one star reviews which complain about cleanliness are spot on. I've used about a dozen other realty firms in the OBX - Sun, Midgett, Surf and Sound, HR, Outer Beaches, Twiddy, Stan White - and they all rent out lovely homes. My advice, search them out, see what they have to offer, and stay far away from what Resort Realty has to sell you. The enjoyment of your vacation may depend on it. read more

We rented and arrived at this disgusting dump today. Where to start? Stained furniture, carpets, water damage - potential mold, dust, absolute filth. They failed to put pictures of that on the website. Only option is to petition the owner for a refund which probably won't happen. Spent a fortune on this awful place. Owner and Resort Realty should be ashamed of themselves. Property 1537. I'll post pictures of the mess we walked Into Update! Dishwasher full.. modem and router not plugged in. We are working on that ourselves now to get wifi. Tried turning tv on.. remotes need batteries. Update! Found a condom wrapper in a bedroom drawer that my 14 year old daughter and 10 year old niece is staying in. Also.. the door handle in their room doesn't work.. can't open from the inside. Nice... fire hazard? Refrigerator not working. More to come! If I could post pictures.. I would. I have plenty! read more

If I could give a zero I would. Last year we were harassed by the owner across the street about our dogs. Resort Realty (RR) did an average job of helping us with that. This year they were HORRIBLE. This is the year of COVID and that was their excuse for everything. We rented a house on short notice and disclosed that we have 2 dogs, a Husky and a Dutch Shepherd. The rental agreement indicated that check-in time was no earlier than 4 and we received an email saying that it may be a little delayed because of extra cleaning necessary. This in and of itself isn't a good excuse because any cleaning for the virus should be the same as for normal circumstances, i.e. disinfecting surfaces and high touch areas. That's pretty much all you need to do. I work in healthcare so I know the CDC guidelines. You'd hope they do they every time anyway. Just our luck it rained during our trip down and it was pretty steady by the time we arrived. Per instruction, I called before arrival to let them know an ETA. I wasn't able to get through and gave up after several attempts. At 4:00 we knocked on the office door (COVID) and a woman came to the door. She said our house wasn't ready. I had to ask her when it might be and she said 8:00. I was prepared for maybe 5:00 but certainly not 4 hours later. I told her that was unacceptable but she dismissed me and even gave me a dirty look and waggled her finger at me. Oh HELL NO! I explained that we had 2 dogs and a pickup truck with our stuff in the back and asked if we could park under the house. Nope, she said they wouldn't clean if we were there. They can't call them and explain the situation?? Is there an empty house we can park under. Nope. I asked her why they didn't call us ahead of time and tell us and she said their phones had been ringing off the hook...not my problem. You can imagine how well this conversation went from there. We ended up trespassing under someone else's empty house to wait it out. I called the after hours number at 7:00 and the man who answered the phone said there were 10 houses that needed to be finished and that they told him to tell us it'd be some time that night. Calling to complain the next day didn't help. More excuses about COVID, not enough employees etc. and I was completely offended when the manager told me that I chose to come during a pandemic and inferred that it was my fault. Well she should be grateful, because it helped ensure she had a job. She also said that most people went to dinner or shopping which would've been great if we didn't have 120 pounds worth of dogs or a weeks worth of cargo in the back of a truck in the rain. They offered us a $50 credit for a day that was completely lost when it should've been a night's credit. Rent at your own risk, they're horrible. read more

Just an FYI to anyone using Resort Realty in OBX we rented a 2BR/2BA Condo at the Landings at Sugar Creek for $2100 @ week. We arrived last night at 9 to find our unit completely untouched and not cleaned from the previous occupant who left that morning at 10 am. Toilets dirty, showers dirty, kitchen filthy (food in the fridge) Bed covers stained and trash everywhere. You could feel grit all over the floor. For the next 4 hours we bleached, cleaned & sanitized so that our daughter had a clean place to take a shower and sleep. So after feeling totally disgusting we checked the furnace filter last changed 8/19 (photos below)Nice right? So I contacted the rental company this morning since I got a recording last night after calling and emailing finally got a call back at 1. Oh there's nothing they can do sorry. This is so beyond ridiculous especially with current increased health concerns. I just want them to be exposed for this disgusting behavior. Clearly this place hasn't been cleaned for quite awhile. Oh and our feet are all black on the bottom from walking across the carpet. I've been coughing all morning and now have a headache no doubt from this disgusting carpet. Thanks for ruining my vacation Resort Realty. -- feeling disgusted. read more

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We rented from Resort Realty in Sept, 2019. Upon arrival at the Brown Pelican, the house was very dirty. My niece had to clean the upper level so the children could play. Linens were left for us to make the beds (which barely fit). We did not have enough towels. We complained to the realty company and asked to speak to a manager. We NEVER received a call back. The inside of the house was very outdated, bathrooms and vents rusty, cobwebs hanging from ceiling and fixtures. The deck was very old and had loose boards and nails sticking up. The sliding door screens were ripped in two bedrooms. One small refrigerator for a 7 bedroom house. I'm sure there are owners that do nothing but collect rent but I would think the realty company would have some kind of standard to manage the property. Evidently not. I will never rent from Resort Realty again. By the way, we have been vacationing at the Outer Banks for years. This is the only realty company we can complain about. Stay away! read more

Ok..... so let me start by saying that when we arrived at the house and tried to get in the house.... The access number they gave to us via email didn't work so we waited 20 minutes OUTSIDE IN THE HEAT to get through to an operator to get us a new number... once inside we came upon a PRESS ON NAIL and a bunch of dog hair.... That led all the way up the staircase..... I understand it's a dog friendly place BUT that doesn't mean you don't vacuum the dog hair up!!!!!!!!! Dog hair was on all tables WHICH were ALSO all sticky .... We sucked it up and cleaned because we didn't want to have to wait for a housekeeper to show up (we weren't going to let them in on their own with our things inside) this was our vacation.... We weren't waiting for that! So a few days later my brother-in-law noticed that THE PIPE FROM THE SEPTIC WAS LEAKING BELOW THE HOUSE!!!!!! When someone would take a shower or go to the bathroom.... Splashes of toilet paper, dirty water and WASTE would come pouring out!!!! So he called and they did have someone come out in a few hours but wow how ABSOLUTELY DISGUSTING! So sitting on the couch that night I noticed the vent at the ceiling and almost threw up.... I was breathing in what was on THAT AIR VENT! See pictures. So I emailed Resort Realty the last few days and needless to say they don't care how your visit went as long as they are getting money! Won't be staying in one of their places again and I'll be letting everyone know it! C-Waves, Salvo, Outer Banks, NC read more

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we drove 7 hours to a beach house I had rented online months ago. an hour before we arrive, actually RIGHT AT 4pm CHECK IN TIME, I get a call that our house is not available to us now due to a competely dead AC. This was upsetting enough as I'm hurtling along the highway bone tired from driving 6 hours but as I'm talking to the agency rep, it becomes apparent she really doesn't care that this is happening. After various calls back and forth to the other members of our group who are also driving long distance and this rental person, I'm having to ask her what they're going to do about this? she talked about the refund, but we're 7 hours from home at high beach season with two dogs, three kayaks, several people and no where to stay. She offers a couple properties, one had limited water access, the other had none. We come down to fish and kayak so we specifically rent a house on the sound. She made it clear they will not spend one additional cent to get us a property on the water if it costs more. Since those properties weren't rented for the week, the owners could've at least had some income. They also would not pay to put us in a hotel for the night. We were all still driving so we couldnt research properties and obviously there wouldn't be much left. I asked if she was calling other rental agencies for us and she claimed she called one. It was now almost 5 on a Saturday so other places were going to be closing. She seemed impatient for us to make a decision. Basically I was dealing with a robot and if she represents the company, they have no feelings and are just horrible for doing this to us. Most of us work high stress jobs, so hitting me with this as we arrive for our only family trip of the year was just hideous. this agency could care less about your hard earned vacation, so do not entrust it to them. I have rented beach properties for my family for at least 30 years. problems do occur and we have always had realtors that do their utmost to correct things and go the extra mile to make us happy. They made it very clear they would do only what is on the contract & too bad for us if we're stressed to the max. We ended up paying $750 for 2 rooms in a not so nice hotel. All our belongings luckily were not stolen from our cars that night. We rented from another GREAT agency, SUN REALTY, but couldn't move in til the next day since it was a Sunday rental. So we literally lost one day of our vacation, just figuring out what to do. Sun Realty treated us wonderfully. We will definitely never use Resort Realty again. read more