Billy responded in a professional, timely manner, fixed the broken handle on my toilet tank and…read morecleaned up any water on the bathroom floor. Grateful to have Billy as our Maintenance man!

My garage door wouldn't close. Billy came immediately and adjusted the sensors and the door was…read moreworking again.

Brooks Estates is a great place to live, surrounded by a quiet tree lined neighborhood. The…read moremanagement and the maintenance crew are super friendly and on the spot to assist. There is even a green space for our dog to run around. Highly recommend this place.

From the owner: At Brooks Apartments, residents have an exciting common living space that includes a resident…read morelounge with a pool table and top of the line fitness centers. You'll also find elevators in each building to provide easy access to your new home! Brooks Apartments offers the highest level of professional property management, featuring an on-site staff that is dedicated to providing responsive service.

All in all I have been very happy here. There are a few minor issues but for the most part…read moreeverything else has been great. This is a great place if you have a dog. If you get a ground level apartment, there are sliding doors to the outside and depending on the unit, a pretty good amount of grassy backyard space. Plymouth park is right across the street as well, which is nice. I always walk my dog there on my lunch break. Midland City Forest is less than 10 min away too which has great walking trails and is very dog friendly. The garage is a huge perk and is so nice to have in the winter and the indoor pool and hot tub are really nice to have as well. Maintenance has always been very quick whenever I've had any problems. The only complaints I have are the bugs during the summer months (pincher bugs, ants, spiders, potato bugs) are really bad. I have sprayed around all areas of my apartment numerous times with Raid and have ant traps scattered and yet still continue to see bugs on a daily basis. Additionally, the appliances and everything in the apartments are quite old and dated and the workout room is very small with only 1 treadmill. The walls are thin as well. I have had two different upstairs neighbors while I have lived here. The first sounded like an elephant walking up the stairs and across their floor and I could hear them talking all the time. However the second neighbor is much more quiet and I have never had any problems. So, hopefully you get a respectful neighbor or you may have some noise issues. I would still definitely recommend this apartment, especially for pet owners. It's a little on the pricey side but well worth it in my opinion.

From the owner: One two and three bedroom apartments with access to our clubhouse, year round heated pool, with…read morefitness room and hot tub.

Older buildings but nice. Fair rent and management is nice. Always see him around working on…read morelandscaping, etc.

You should avoid this place like the plague. The maintenance people are pleasant to work with, but…read morethat's it. The neighborhood isn't good, I felt safer living in Saginaw. This was by far the worst apartment I have ever stayed at. The apartments are small, overpriced, and you can hear everything. I couldn't run the dishwasher at night or my neighbor would complain. There is no gym, the pool is rarely open, and it isn't that nice to begin with. The laundry room is laughably bad, like 23 apartments share 2 washers and 2 dryers. They did a very mediocre job of cleaning the snow, so if you really want to live here invest in a snow shovel. What is worse the lease isn't enforced, my neighbors would leave trash in front of their porch, which is just wonderful if you have a dog. There were four dead cars in my lot alone. Two of them had expired tags (like nine months out of date) and one didn't have a license plate at all. Parking is already a bit tight so it was annoying. I guarantee that that I won't be going back there. There are a lot of options in the area, so avoiding this hellhole shouldn't be too much of a problem.

This place is a joke. People move in and they act like they are your best friend and then when you…read moremove out they become your worst enemy. They accuse you of doing damage to the apartment when they know you didn't. And want you to pay a ridiculous amount of money to them back. Total dishonesty I say. To anyone looking for an apartment to live in don't go there. You will regret it for sure.

If I could give 0 stars, I would. I have lived at Heritage Arms since early 2023. In my 2.5 years…read morehere, I have been continually disappointed with management and quality. At first, it was a solid starter apartment. Being young and moving out for the first time, this was definitely worth the price, and the original office manager was very helpful in getting me and my roommate in and settled. However, in the past year, this property was either sold to a new management company or just restructured under the same name, and it has been a total nightmare since then. The new management has a, maybe 20-year-old working the front office who has no clue how to help anyone. They never answer their phone. It takes days to answer an email, and yet they consistently harass all residents with posted notices about whatever B.S. they feel like posting. There is also the issue of them continually finding excuses to enter residents' properties. They said they were scheduling a bug spray a few months ago and required all residents to completely clear out their kitchens for them, so random people could enter the living space and spray harsh chemicals all over our kitchens. I have a service animal living with me as well as a general dislike for harsh chemicals near where I eat (sue me), so I didn't clear out the kitchen. I was charged a "rescheduling fee". When asked about when the reschedule would be, the office girl said, "Oh, we're not going to actually reschedule."... So what's the fee for then? Also, I can't tell you how unclear and completely idiotic the new resident portals are. There are at least 3 new services they push every month. Random scam companies are either tied to Charger Properties or the other random third parties they so quickly rely on. They are completely broken and unintuitive, and the random pop-ups I get when all I want to do is pay rent are ridiculous. They didn't notify anyone of the switch to the first new portal, so our autopay got turned off, which meant for at least a few months, we were getting tacked on late fees because THEIR software was broken. When we went to the office (because they don't pick up their phone) the girl explained that she couldn't do anything about that. Awesome. So then we committed to manually paying rent, fine. But now, their split rent function doesn't work. You have to pay the full amount every time you go in; it won't let you do anything else. Awesome. We talked to the office girl about that as well. She said, "You could pay in check?" It's 2025. You made me sign up for your stupid software. I should be able to use it without all this hassle. Now I get at least 5-10 emails every month from another program they are pushing called Flex? This scam is so you can split your rent into two separate payments, at the beginning of the month and the end of the month, or whatever your heart desires, but you can only pay with a card, so you get DOUBLE credit/debit card fees!! So smart!! The final straw came after we decided to break our lease and leave, though. I looked through the lease carefully and saw that so long as we gave more than 30 days' notice, all we were liable to pay was obviously our last month of rent, a termination fee of $100, and a cleaning fee of $150. Only for the office to tell us that, actually, we would also owe two months' rent in addition to the other fees. Nowhere in the lease does it say that. Nowhere was that mentioned in person, over the phone, or in an email. She said that it falls under the "in addition to any Rent or other charges owed" section. You can't make up a number and say it applies to "in addition to any Rent or other charges owed". That's the scammiest, no spine b.s. I've ever heard in my life. Other lowlights: * They lost my service animal paperwork and threatened extra fees after "discovering" her during an unannounced visit, even though she's been registered the entire time. * They brag about "daily property walks," yet garbage piles up everywhere. Hallways reek, carpets are filthy, and ashtrays overflow with cigarette butts. * The office is often locked during business hours, so you have to physically chase someone down to get help. * Laundry machines are ancient and frequently broken. * The apartment had water damage before move-in. Since then, the window leaks, the bathroom ceiling has cracked and leaks every time it rains, and maintenance just shrugs. * The shower breaks constantly, we've had to call maintenance every few months. In short, the management is incompetent, maintenance is useless, and the property is filthy. They nickel-and-dime tenants with hidden fees and rely on broken systems they can't manage.

From the owner: Apartments you can call home! Heritage Arms has 2 bedroom, 1 bath apartments that have recently…read morebeen updated. We offer 3 different styles of apartments based on the level of upgrades. As always, we include FREE HEAT, water/sewer and trash removal. Your lease includes 1 covered carport space, additional storage area as well as use of our Village House with free Wi-Fi and flat screen TV. In warmer weather, you can enjoy the outdoors on our recently renovated deck while grilling dinner. Call today to schedule an appointment for your tour!

I've lived here for just over a year and a half nice group of people. Maintenance is great…read moreApartments are comfortable all and we get lunch served every day Monday through Friday It's pretty good food. I think you'd like it here.

Never stopped raising prices through non refundable fees. I do not recommend. Advertised as $550/mo…read moreended up being over $700 /mo. We wasted so much money with them and never even moved in.