Unfortunately, it is time to make public my treatment by this doctor's office. I have concluded,…read morethrough a number of events and over an extended period of time, Poinsett Family Practice could care less about how their Primary Care patients are managed and to a lessor extent .. whether their patients believe (subjectively) they are recieving adequate care. As a patient for a number of years, I can say early on, my care was reasonably good. But after Covid, the level of professionalism in this office declined dramatically. Today, their professionalism is miserably bad; forcing me to seek another primary care physician. Over the last eighteen to twenty-four months, the doctor-patient relationship deteriorated noticeably. His (Dr. Newman) demeanor was one of "casual indifference". He did not seem concerned about particular patient complaints, often glossing over my statements with either casual chit-chat or no reply at all. Within the last two years, I asked him for a referral to a specialist. I was told, "Call your insurance company, they can give you one". When I called the insurance company, they did not understand those instructions and told me it was quite unusual to be told something like this. So I never got a referral to a specialist .. one that I could still use to this day. Last Spring, I had a virtual (home) Doctor's appointment as a follow-up to lab-work. The window was a two-hour telephone appointment window. At three minutes before that two-hour appointment closed, I recieved a call from the doctor's office to inform me he was "running late". He was with another patient and that I should carve out another hour and a half to wait by the phone for him to call me back. After being ignored for the first two hour "appointment", I was to wait "on standby" for another hour and a half? Is this the way patient appointments are managed? Clearly, YES. Subsequently, I contacted the insurance company to file a grievance against the Dr.'s office. After another routine visit with this doctor's office (Fall, 2024), no mention was made by them regarding the previous affair. No apologies, no comment. They scheduled two appointments for me this Spring (2025). One for lab-work (blood), another a week later for an "in-person" routine follow-up. I completed the first appointment a week ago for blood-work (lab). No one from their office advised of any changes or attempted to verify the next appointment date. I appeared on-time this morning for the second appointment. After giving them my name, I was called to a private area and informed the doctor cancelled my appointment last November (without notice) and rescheduled it (without notice) for this April. To repeat, I was not notified of either change. The reason the doctor could not see me this morning was because he was on vacation. Vacation. And no apologies -- yet again. I asked to speak with the office manager about this. After being ignored for ten minutes I left. Subsequently, I placed a telephone message requesting the office manager contact me. No return call. Ignored again. By now, a particular pattern of professional abuse should be obvious. If you are reading this, you should ask yourself whether you should tolerate this standard of "handling" by your doctor. Perhaps you might not object. I am not inclined to overlook the miserable treatment by Dr. Newman's office. I am not inclined to overlook the complete lack of courtesy, professionalism or accountability. Nor will I be overlooking the direct failure to provide a specialist referral when directly asked for one. There are other doctors out there that would, I assume, choose to treat their patients with far more concern and care. Overall, my treatment over the last three-to-four years has been just very, very poor and it is time to move on to another practice capable of doing better than just plain "TERRIBLE".

Office staff is unhelpful and doesn't care about the patient. After waiting for over a week for a…read morecall back to schedule an appointment- I called them back and again had to wait for a call. When they called they were rude and extremely unhelpful. Offering appointments 7months in advance only. They are not that busy. I was a patient for close to 20yrs and will now find another health care provider. It is a shame because the doctor is great but the admin there is the worst ever!

Probably the most knowledgeable, caring and helpful doctors in the Greenville area. The staff are…read moreall very friendly and helpful as well. I highly recommend West Butler Family Practice to any new patients because I have been treated there for years and am really pleased with their professionalism.

Normally, I would not do a review of a medical practice... However, I REALLY needed theses guys a…read morefew years back and they literally saved my life. I have been with them for about 3 years now and have to say that these people are the most professional, most knowledgeable, and most caring medical professionals that I have ever felt with. They are capable of many types of heart procedures and operations, and they did a few on me that greatly improved my life. They work with me diligently to maintain proper and effective medications for my condition and they are immensely assuring and caring in the way that they work with me. I would highly recommend them.

I was referred by my primary care doctor to Dr Dowdy. He was excellent, explained everything to…read moreme, and most importantly gave me reassurance!

Needed to find a PCP following my hospitalization. Not being from the area I was referred to Dr…read moreAttia. I am so impressed with her and would give her 6 stars if I could. She's kind, thorough, and has the best bedside manner. I would 100% recommend her for anyone looking for a good doctor. The office staff is also very nice.

I've been going to milestone for over 30 years. Always respectful and efficient. Dr Leland is…read morefantastic! I have several chronic conditions and he has always been able to help even if he has to send me to another doctor for treatment. He knows my husband and children on sight. Once I had a ruptured disc and in extreme pain. He sent me straight to have a MRI. Then straight to see a surgeon (there's usually a long time period to receive an appointment).He (his nurse sandra who has become a true friend usually calls) always calls to follow up on my progress. After my heart attack they called the same day I came home. I never notified them. I honestly believe that Milestone is the best in the Upstate. You won't be disappointed.A++++++++++ Tammy D

Office manager and staff have not one shred of empathy for people who have been through losses…read more They are condescending, and have refused me healthcare multiple times today, and are beyond unprofessional when it comes to medical notes. They didn't explain to me at all why my request was continuously denied, these are women btw, you would think they would have a bit more of an understanding when it comes to pregnancy losses, and pregnant women with autoimmune diseases. Anyways, they lost three patients today. This is honestly the very first issue I have had over here so it's really disappointing. I have no issues with the doctors I have seen, ( Dr Pollard and Dr Jones-Moon, who actually did tell me two different things in the situation) but their female nurses and office manager both have awful bedside manner considering their professions. I and my mother spoke to these women today, and they are super caddy and unprofessional. All I needed today was reassurance and an explanation, and for some reason these two things are not within their capabilities as healthcare professionals.

Dr.Jason Coben is a wonderful doctor he will sit down and listen to you if you got a problem he is…read morea very caring doctor that really cares about his patients I would recommend him to anybody he is and amazing doctor I've been with him for several years plus his assistant Alissa is amazing to I really love this office

Dr. Coben rocks! This is one doctor that takes his time with you and....he listens to you! He'll…read morealso answer all your questions and then says "is there anything else I can help you with?" That is a remarkable doctor in todays world. I highly recommend Dr. Jason Coben for a family practitioner!