I cannot recommend Marilou at Doulas by the Bay highly enough. She was our postpartum night doula…read morefor the first few weeks after our son was born, and she was incredible. As new parents, the sleep deprivation is real, but knowing she was there allowed us to finally get the much-needed rest we required to function. Beyond just being a set of expert hands, she became a trusted guide for us and taught us invaluable newborn care tips that we still use daily. We trusted her implicitly with our baby from night one which was critical for us as anxious new parents. Marilou's calm, professional, and warm presence made us feel so at ease during a very vulnerable time. We truly loved our time with her and are so grateful for the care she provided. If you are looking for a doula who is knowledgeable, nurturing, and completely trustworthy, Marilou is amazing!

I reached out to find a birth doula and the initial meeting giving an overview of how they work was…read moreclear and straightforward. Doulas through this company are employees (not independent providers) and they stress that this is really good for always having a backup. We were then matched with 2 doula candidates and the scheduling process was easy and professional. However, we ultimately felt that these candidates were not properly trained or vetted. We never received any materials such as CVs for the doulas. The first doula said right away that she had never been a birth doula before and we would be her first birth. Her only experience was that she had been a night doula before. I was shocked that she had never even shadowed another birth doula as part of her training as a company employee. Bless her heart for being honest, but I did not want to pay to be her guinea pig. After this, I requested an additional candidate, but I was told the other one should be great. The second doula was also not a good fit. She kept emphasizing that at previous births hospital staff did not believe she was a birth doula (and thought she was just a family friend). It became clear why. I asked about her qualifications and she said she's working on her bachelor's degree even though she already has a master's degree. I thought this was strange and asked some follow up questions and ultimately could not determine what degree she had (maybe an associate's degree) or didn't have (definitely did not already have a master's). I also asked some basic medical questions about pain control and epidurals and she was not able to answer them. Ultimately we were able to find a wonderful birth doula through another matching company - experienced and with a real master's degree (in public health).

Shannon was introduced to us by our friends, and we approached her for birth doula support as we…read moreheard fantastic things about her. We attended her workshop, and even though my partner and I read many books, her workshop was a must. Here are some of the reasons: I have a good, calm, and composed Obgyn who is also head of her department. Her schedule is messy, and she can't spend 30+ minutes during our Obgyn visits. I joined Centering Pregnancy - thoroughly recommended, but even with all this, Shannon's workshop gave us so much information that first-time parents need. I believe she is knowledgable and genuinely a nice person that everyone should have during their birth. If you are like me, who believes in holistic care and are very curious, take her workshop and ask her to be your birth doula!

I feel blessed that I got to work with Shannon on our birth journey. She is thoughtful, kind, and…read moreextremely knowledgeable. While we took classes through our provider, these classes are what truly prepared me for the birth of our child and how much there is to navigate. Shannon is an expert in helping you think through the many decisions that might be thrown at you, especially when birth is filled with many unknowns. I was grateful for all the exercises she gave us -- both in thinking through the birth itself and also exercises we could engage in with our partners. So grateful to have worked with her. Thank you, Shannon!

We learned so much in the pre-work for Rachel's birthing class that we felt the need to consider…read morealtering our birth plan. Once we started Rachel's class, we actually did change our birth plan and never felt more confident in such a life-changing decision. Her guidance and the education we received EMPOWERED us to plan for an incredibly transformational birth experience with no interventions in the comfort of our own home. My husband and I grew closer and more aligned during the class and after, as we prepared to welcome our first child. The exercises she has you practice and the information she shares should be something every expecting couple goes through. Her audio tracks taught me what I needed and helped me before during and after birth. I was even lucky enough to attend one of her prenatal yoga classes which left me with a sense of calm and space in my belly (which is rare for a pregnant woman in her third trimester)! I highly recommend you make Rachel part of your birth team by signing up for one of her classes.

Video Birth Course Review-…read more My husband and I took the YES to Birth class virtually to prepare for the birth of our daughter. I wanted a natural/un-medicated hospital birth and this class prepared me to achieve that. If I could use one word to describe my birth, I would say it was: PERFECT. Every aspect of it felt so right, and I absolutely said YES to every moment of it. My husband and I used the tools learned in this course to relax, go with the direction of my baby and my body, and have a smooth, unmedicated, natural hospital delivery. Thanks to Rachel for helping us get there!

My partner and I recently completed the Hypnobirthing three week course at Brilliant Births. We had…read morean absolutely incredible experience, for many reasons--The information we learned was invaluable, but also the instructors' teaching styles and depth of personal experience they offered was appreciated, comforting, and helpful. They clearly have a deep well of wisdom and experience-based expertise to share. We started our class with Keira and absolutely loved her--originally we were a bit bummed to know we would have a different instructor for our last day of the course. However, it turned out that Heidi was equitably wonderful and all things lovely-- instead of only one great instructor and guide, we ended up with two...which leads me to believe you'll be in skilled hands with anyone you interact with at BB. We will definitely be returning to take advantage of their other offerings!

I reached out to Brilliant Births to find a birth doula. They offer a matching service and…read moreconnected me to 3 doulas who work independently (not employees of BB). We were really fortunate to find our birth doula (who we love!), but the other 2 candidates were not very impressive. The first doula missed our appointment with no follow-up communication. We were initially confused and thought she was the coordinator for BB, because she only communicated by text. The actual meeting was just by telephone so there was no face-to-face interaction, which felt strange. We could've easily FaceTimed or Zoomed. So communication and reliability were not great. The second doula abruptly canceled our half-hour appointment when we were 10 minutes late for a 30-minute appointment due to my husband wrapping up a Zoom meeting. During our appointment time, she was responding to my emails (in which I apologized for being late), but insisted she could no longer meet with us. I thought this was a really bad sign about what she would be like to work with - labor and delivery is rarely precisely timed and some flexibility is needed. In addition, her email said that she lives in Portola Valley, but we live Berkeley (also where Brilliant Births is located). This also struck me as strange, because it would take 1.5 hours for her to arrive to meet us at the hospital, which is not ideal.

Shannon is everything we could have imagined for a doula--she is welcoming, warm, thoughtful, and…read morehas a lovely sense of humor! You get the whole package (and then some!) with her. As part of her doula services, she comes to your home for 3 prenatal visits, where you get the opportunity to try out practical exercises (from pregnancy massage techniques to pain alleviating exercises, talk through how your pregnancy is going individualizing our care and even review a manual binder that she provides for you. And of course, the main event, true labor and giving birth! Shannon has a way of just blending into your family during such an intense moment and your family's needs, stepping up and stepping down seamlessly, but always right there when we needed her. During labor/birth at the hospital, Shannon's belief and faith in me to surrender and brave through a natural birth never wavered. She really did it *all*--preparing bone broth for me to sip on in the midst of a contraction, acting as head cheerleader, setting the oxytocin mood in our delivery room with string lights, aromatherapy, and music. Oh, and not to mention, the hip squeezes and back rubs she provides in the most intense moments of labor. My husband and I had never been so impressed with a service before! Oh, I'm not done...she even did labor/birth photos for us, and a newborn session in our home two weeks postpartum. *cries happy tears* Thanks to Shannon, I experienced the most FUN and empowering birth. 12/10 recommend investing in her services!

For anyone seeking a birth doula, I wholeheartedly recommend Shannon. In our search, she stood out…read moreduring our initial meeting by not only trying to understand what we cared about but being able to reflect that understanding back at us with even more clarity. It was clear to us that Shannon's approach is personalized, recognizing that not every path to parenthood is the same. Having attended over 400 births, Shannon also brought a wealth of experience with her that shone through in her calming presence, well-balanced guidance, and the articulate birth plan she helped us craft. Her ability to address our worries without ever being dismissive, provide valuable advice at the right moment, and offer a diverse array of resources made our journey as first-time parents all the more enjoyable and helped us be prepared.

I had both of my babies at home with Kara and Liz, and I can say without hesitation that they were…read moreone of the greatest gifts of my pregnancy and birth experiences. From our prenatal visits all the way through postpartum care, they created a level of trust, safety, and calm that allowed me to fully surrender to birth in a way I didn't know was possible. My two births were completely different... One intense and primal, the other calm and deeply present. Both were incredibly powerful and positive. Kara and Liz have this rare ability to read a room and support you exactly how you need in each moment. They know when to gently guide you, when to reassure you, and when to simply hold steady space. Their presence alone brings a sense of peace and confidence that makes you feel safe doing something so big. What stood out most to me is that they trust birth, they trust mothers, and they honor the process without rushing or controlling it. I felt respected, supported, and genuinely cared for every step of the way. And after each birth, I got to climb into my own bed with my baby, surrounded by calm instead of chaos... Something I will always treasure. If you're even thinking about home birth, I cannot recommend Kara and Liz enough. They are not just skilled and knowledgeable, they are intuitive, compassionate, and truly exceptional at what they do.

This is long over due! Kara, and her assistant Liz are absolutely amazing! We are eternally…read moregrateful for them. From prenatal support to postnatal support, they were there every step of the way. They really shined at the most important part, the actual birth. We had the most BEAUTIFUL and FLAWLESS home birth. I couldn't imagine a better experience. They became like family. If we end up having another baby, we would without a doubt call them again. Thank you so much!

As a new parent, the postpartum period is challenging enough without having to deal with the stress…read moreand disappointment of a difficult agency. While Stork and Sprout does have some excellent doulas on its team who provided great support and coaching, my experience with the agency's leadership was overwhelmingly negative. We had a particularly difficult time with Brittany. She demonstrated a pattern of manipulation, gaslighting, and lying, both to us and, from what I understand, to her own employees. Our contract promised consistent coverage, but the scheduling was erratic and communication was poor. We were left to wonder many nights if we would have support, and for several weeks, we only received 1 to 2 days of support instead of the 6 to 7 we paid for. When we requested a refund for the services not provided, Brittany refused and even fought our bank with out-of-context emails and more lies. She claims she "offered a refund" but is even today refusing to honor it as she says in the response. The lack of professionalism extended to some of the staff as well; one sick doula was sent to our home and intentionally caused our newborn physical pain. Brittany treated us like we were the difficult ones and responded with empathy-less chatGPT emails to manage the situation. We were also led to believe we would have one primary doula with a backup, but over the course of our service, we had seven different doulas come to our home. This complete lack of continuity made an already difficult period even more stressful. Based on my experience, I would advise new parents to skip Stork and Sprout and work directly with an independent doula. You will not only save the 30-40% extra fee the agency charges for scheduling, but you will also avoid the toxic and difficult management. This experience is unacceptable for a service that costs tens of thousands of dollars and demands payment upfront months ahead of providing the service. We were not able to switch easily due to the inflexible Carrot reimbursement process through the employer.

I truly couldn't have accomplished my VBAC goals without the incredible support of the Stork and…read moreSprout birth doula team. From the very first moment I needed them through labor and all the way until I was settled into the maternity floor with my new little boy, they were there every step of the way. Their calm presence, deep knowledge, encouragement, and advocacy made all the difference during such an intense and meaningful experience. I felt supported, empowered, and never alone. I am beyond grateful for their care and dedication and would wholeheartedly recommend Stork and Sprout to anyone preparing for birth--especially those pursuing a VBAC.

Three cheers for Community Well!! This review is specifically about the lactation clinic and new…read moreparent support group on Tuesday mornings... When my son was born, I had a lot of issues with breastfeeding, including sore/cracked nipples, low milk supply (such that we had to supplement with formula), etc etc. We didn't find the nurses at Kaiser to be all that helpful and some of them even tried to tell us that "this is just how it is at the beginning." So I really thought that I just needed to buck up and power through the pain or stop breastfeeding altogether. I remember talking to my doula about this and on her recommendation, we decided to check out the group lactation clinic that Farrell Topham and Katie Howser offered at Community Well on Tuesday mornings before giving up on nursing. These two ladies changed our lives!! My son and I (and even my husband) literally became regulars at their clinic for our first few weeks postpartum. Farrell and Katie helped me troubleshoot every breastfeeding issue I had and they were able to solve every single one of them. They taught me alternate nursing positions for different situations, how to use a pump properly (that was apparently the cause of my bruised nipple and not my son!), etc etc. I'm SO proud to say that all thanks to them, my son and I are now a happy breastfeeding pair!! And even now, I still go back to the clinic every once in a while when I run into a question, such as when my son decided to stage a "bottle boycott" a few weeks ago and when I needed their advice on how to prepare for going back to work. Or when I just need a sanity check about how many ounces my son is actually drinking during a nursing session or whether he's still gaining weight, because they always have their high-resolution scale with them at the clinic. In addition to breastfeeding help, Farrell and Katie also taught us a bunch more stuff about being new parents. Farrell showed us how to use a Moby, a ring sling, and an Ergo properly and now, we LOVE wearing our baby! They also gave us lots of advice about our upcoming international trip with our three-month-old (eeek!). Thank you Farrell and Katie!!! And thank you Community Well for offering such great programs in the heart of Excelsior!!

Community Well true to its name, is an amazing well of resource for families in the Excelsior…read moredistrict and beyond. There are many classes and free programs that caters to mothers, babies and even fathers. Some of the classes they offer include lactation clinics, holistic life coaching, infant massage, prenatal and postnatal yoga and fitness classes and many more. I think there is a class for everyone in the family. This is such a wonderful addition to this neighborhood. The place is beautifully decorated and is inviting. Once you come through the doors, you feel like you are in someone's home. The practitioners are all knowledgable and experienced in their fields. I would recommend this place in a heartbeat.