Dear Lord, I can't tell you more emphatically to RUN away from these people. I was referred to…read morethem to "clean up" my books. I was there for 4 years. In the fourth year I'm told, "your taxes have been done wrong for years and you should hire an attorney to fix it." We then discovered that they hadn't disclosed my "rental property" had in fact been . . . rented. That's 3 years of rental income . . . late. That means another check and penalties. When I complained, the douche replied - in an email cc'ing people I've never met - acting like it was MY bookkeeper's fault? I forwarded an email where we expressly stated the RENTAL PROPERTY was rented - from three years ago - and then I never heard back. IE. Their customer service is amazingly worse than their tax preparation. PISS POOR

I called six weeks ago to set an appointment with one of their CPAs. The only time I got a call…read moreback was a week after my initial call asking me to put a credit card on file with them so when one of their CPAs finally got around to calling me or making an appointment, they'd have a way to charge me (sure, okay.) Well, they never bothered to reach out after that. I guess I'll call a different firm that has the capacity to take on a new client. What a waste of time.

Over the last 15 years, I've had a few CPAs, and NONE of them have been as thorough, caring, and…read moreknowledgable as Mark Puzdrak. He has saved me more money in one quarter than all the others combined in 15 years. We are currently preparing for a merger and need help with all the complexities of the transition, including tax shelters and savings. Mark's guidance and experience are literally proving invaluable in not just positioning us properly, but making sure we are maximizing every bit of profit. I wouldn't hesitate to call Mark and his team ASAP. You won't be disappointed.

I reached out to this firm for tax prep because I saw good reviews. I asked about the pricing and…read morewas informed of their hourly rate. When I went in-person, the CPA was friendly, but spent 30-mintues saying I was wasting my time because their prices are too high. I think if they are targeting business clients and not individuals, then they should have been more straightforward about that. Instead, I felt like they tried to sell me on how good their service was while also acting like I was being cheap if I didn't file with them. Simultaneously, they kept saying it was too expensive for me. It all seemed like a reverse psychology sales pitch, and I left the meeting very confused at what they were trying to accomplish.

The receptionist ( I'm sorry I don't know her name on top of my head) plays a valuable role in the…read morefirm. She always greets you with a warm smile and pays close attention to details. Both the environment and services are excellent!

This is the most abusive, least professional experience with a CPA me or my husband have ever had…read more Today, I was listening to a phone conversation between my husband and one of the founders of BTAS, Paul Totaro, who is without a doubt one of the least professional people in this industry, and I was floored by Paul's behavior. During this call, Paul yelled at my husband - berated him, really - for daring to suggest that the communication hadn't been ideal to date, instead of listening and attempting to explain or fix the situation to our satisfaction. After several instances where Paul or his subordinates hadn't bothering showing up for scheduled meetings, an almost complete lack of responsiveness to email communication over the course of literally several months, and at least half a dozen redundant requests of us from new names at BTAS that kept getting added to conversations in lieu of old ones (apparently they have a lot of turnover in their employee ranks, and I can see why) to connect them with our bookkeeper - apparently no one had saved records of our conversations in files that would have eliminated redundant work for my husband, which is kind of one of the benefits of hiring a CPA firm in the first place - we felt we needed this call to clear the air, and politely inform them that we were going to switch to another firm for the remainder of our tax work. But that's not how it went. After we mentioned this, incredibly, Paul went into a fit of rage and yelled at my husband "well we don't want anything to do with you either!" We felt like some authoritarian principal had called us into his office to berate us, rather than what was really happening, which was us politely firing a service provider that we thought was at least prepared to be professional about it and, who knows, maybe could have some introspection about the situation as a company who failed to meet at least one client's expectations (seems like, from reviews, it's way more than one, however). We came to BTAS with high trust through someone who used to be involved in their day-to-day client relations. I see that their only positive review to date references this person, but unfortunately that review is old and since we started working with BTAS, this person stopped working day-to-day with the company. That is where all our problems began - once we got kicked to Paul and the revolving cadre of his subordinates. I hope no one else has to experience this, and if this review can dissuade others from getting trapped in this sort of abusive professional relationship, only to be left late into tax season to start over, then I'm glad I posted it.

BTAS has done my business taxes for many years now, and I am incredibly happy with their services…read more Josh Little, their senior tax manager, has done an excellent job with my returns and is always professional, helpful, and quick to respond. Best of all, they put up with me as a client, as I can never seem to get my quickbooks data to them before the very last moment! Highly recommended

I started an architecture office in 2011 with a passion for design and enthusiasm for the future…read more Everything was great except for my books... I had no idea how to structure a company with regard to the IRS. I was too small of a business for a big CPA practice, yet still wanted to work with a profession who would take the time to make me feel like everything was being handled correctly. Blaine Gary was the solution. I have worked with Blaine for years. In the early days, I would give him and his team boxes of receipts and bank statements and they would make sense of all the chaos. Am my company grew, Blaine was their to offer guidance on how to file certain purchases and even how and when to switch from a Sole Prop to an S-Corp (if you don't know what this means, hire Blaine). Better yet, his knowledge of the tax code saves my company money by not overpaying. I wholeheartedly endorse Blaine Gary, CPA for freelancers and small companies. His honesty and integrity instill confidence in his work and his personality meshes perfectly with the Austin way of life.

At the end of 2012 and I started looking for a new accountant and man am I glad I found Blaine! I…read moreneed an accountant who can really help me grow my business and handle my tax burden in the smartest way possible. In our first meeting, Blaine spent tons of time finding out about my business and my goals and he's been the only person to really explain to me why I should consider filing as one type of business entity over another. By the time I left his office, I had signed up for his monthly bookkeeping services and his tax services and I am still very happy with my decision. Blaine even referred me to a great financial advisor, who helped me get my retirement accounts in order and on the right track. Blaine is very professional, efficient, organized (I tried to talk him into coming to organize my office :-)) and friendly, and he's always there to answer my questions. I'm so grateful I found Blaine...I highly recommend him to any small business owner!!

My experience working with Brady was extremely disappointing. He was hired to provide bookkeeping…read moreservices, but much of the engagement seemed focused on promoting additional services, such as business strategy consulting, that were outside the scope of what I needed. More concerning was the quality of the bookkeeping work itself. Payroll figures were not entered correctly, and the reconciliation of our books was never completed despite repeated requests. When our CPA later reviewed the records, we were informed that the accounts had not been properly reconciled. As a business owner, I relied on accurate financial records and professional bookkeeping support, and unfortunately that is not what I received. Based on my experience, I would encourage anyone considering working with Brady to conduct thorough due diligence and clearly define deliverables and expectations before engaging his services.

Great advice and quick thinking! Look forward to working with him in the future!! He's able to…read moreswitch up his thought process to fit yours and help come to solutions!! Definitely recommend.

Mr. Nathan Robnett called me personally to rectify issues we had with our first year's filing…read moreexperience. It's rare to meet an individual who is willing to do so and make an unpleasant experience, a better one. As such, I will leave this review open for change, and hope to update it for the better based on future interactions. On the plus side, I believe the firm conducted an accurate filing for us. On the other hand, there was a significant difference between initial quote and actual invoice (which the owner offered to rectify).

I have a previous review on this page but I asked to do another one this year.  A five rating just…read moredoes not seem to go high enough to express our gratitude for the great income tax service that Carole and the Robnett Company provides for Brenda and me each year.  When I first started out as a small country church pastor, I did my own taxes.  But over the years, both the tax law and my situation have become more complicated.  I depend on the Robnett company to help me navigate the often murky waters of income tax.   Each year we can be fully confident that the preparation of our return has been done correctly. Carole works competently and knowledgeably so I know that all it is as it should be.  Most of all, I know Nathan Robnett to be a man of the highest personal integrity.  I would expect nothing less from anyone on his staff. Gary and Brenda Brinkley, Round Rock, Texas

Horrible service. Extremely unresponsive and inconsistent. DO NOT USE SHERYL. Find a real…read moreprofessional CPA.

Sheryl Josserand at CPA At Your Side really went above and beyond in helping me figure out and…read moreunderstand my self-employment taxes and all the ins and outs regarding deductions and dates and so on. She took the time to explain in a way that I could understand, and she was able to squeeze me in for an appointment even though I was reaching out to her at the last minute during tax season. I recommend Sheryl to anyone who needs help with their taxes and in particular anyone who wants a personal touch and a CPA who can and will take the time to explain things in a way regular people can understand.